Knowledge Manager Resume
Objective : To secure Knowledge Manager position a responsible career opportunity, where I can fully utilize training, human resource and management skills, while making a significant contribution to the success employer.
Skills : Office Applications, Change Management, Operations Management, Alliances / Bus Dev, Consulting, Training and Development, Administrative Duties, Solution Selling.
Description :
- Ensured that a enterprise service knowledge Management system (SKMS) is created and updated.
- Provided and implemented methodologies as a Subject Matter Expert (SME) and provided project management support to the KM office using KM best practices across RS/USFOR-A.
- Provided and implemented support in the form of analysis, methodologies, requirements, and impact assessments of KM projects as they were established.
- Implemented project management support to enterprise level projects across both commands.
- Developed, prepared, and delivered briefings with the focus on KM functions, initiatives and progress.
- Provided and implemented the development, production, and delivery of written objectives, effects, measures of effectiveness, tasks and measures of performance as they pertained to Resolute Support Headquarters KM projects.
- Provided administration and content management support for multiple SharePoint sites for Deputy Chief of Staff, Intelligence (DCOS INT).
Experience
0-2 Years
Level
Entry Level
Education
B.Sc(IT)
Knowledge Manager Resume
Summary : Highly motivated to leverage 20 years of experience and achievements during career to provide quality management for the company and the employees.
Skills : Military, Office Management, Microsoft, Supervision, Supervision, Instructor, Program Management, Sharepoint, Records Management, Leadership, Staff Training, Hiring, Scheduling, Customer Relations, Budget Development, Policy Development, Inventory Management.
Description :
- Directed knowledge management operations in analyzing, developing, recommending, and applying new business processes and technology for faculty, students, and staff composing a user base of more than 97,000 members.
- Worked closely with it analysts, project managers and customers to identify, solicit, develop, and publish accurate, accessible, and relevant content.
- Designed operational plans and manage information systems and perform cross-functional activities which impact various platforms within umuc.
- Designed a workflow to review SKMS content and ensuring information in the SKMS is maintained, accurate and relevant.
- Encouraged the support teams to contribute the information into and use the SKMS.
- Ensured that the IT organization is able to gather, analyze, store and share knowledge and information.
- Improved efficiency by reducing the need to rediscover knowledge.
Experience
10+ Years
Level
Consultant
Education
BS
Knowledge Manager Resume
Summary : As a Knowledge Manager, Worked with internal teams to obtain an in-depth understanding of the bids/projects and the documentation requirements and contribute to the feedback loop for continuously improving existing processes.
Skills : Training Management, Knowledge Management, Operations Management.
Description :
- Supervised a team of 4-6 persons who provided research into prospective clients as well as on existing clients for the auditors and consultants.
- Interfaced with Knowledge Management teams in Sydney, Paris, London and Atlanta.
- Helped improve and update the knowledge base for internal information distribution.
- Responsible for determination and implementation of a Knowledge Management initiative.
- Maintained electronic records management systems Created data, personnel, and efficiency reports Program management.
- Responsible for organizing Integrated Product Team Development Meetings requiring multiple organizations to come .
- Conducted lesson learned capture sessions with subject matter experts to ensure tacit Knowledge was not lost during project execution.
- Captured and implemented an average of 15 lessons learned each month which proved to reduce the amount of rework by over 50% on later evolutions.
Experience
7-10 Years
Level
Senior
Education
BBA
Junior Knowledge Manager Resume
Objective : To find a Knowledge Manager position within a company or organization where knowledge of service desk operation, experience in data analysis/reporting and skill with document creation can best be utilized.
Skills : Proficient In Multiple Computer Programs And Service Desk Tools, Including SharePoint, PowerPoint, Excel, Access, Vizio, Word, CA Servicedesk, Remedy, And Crystal Reports.
Description :
- Started at AESD included basic documentation and A/V support.
- Carried into Change Management, Release Management where was in charge of creating and maintaining release documentation.
- Automated simple work processes using SharePoint flows/Power Apps.
- Participated in End-to-end management of key knowledge assets like regional SharePoint (SP) site(s), Knowledge Repositories, and various Sales/ marketing support tools.
- Data analysis and conversion to metrics for reporting purposes.
- Records kept and document created, as well as custodian of created documents within proprietary program.
- Processed queries and analyzed data, created reports for managers and directors.
Experience
0-2 Years
Level
Entry Level
Education
B.L.S
Knowledge Manager Resume
Objective : To secure Knowledge Manager position a responsible career opportunity, where I can fully utilize training, human resource and management skills, while making a significant contribution to the success employer.
Skills : Office Applications, Change Management, Operations Management, Alliances, Training and Development, Administrative Duties, Solution Selling.
Description :
- Provided and implemented methodologies as a Subject Matter Expert (SME) and provided project management support to the KM office using KM best practices across RS/USFOR-A.
- Provided and implemented support in the form of analysis, methodologies, requirements, and impact assessments of KM projects as they were established.
- Implemented project management support to enterprise level projects across both commands.
- Developed, prepared, and delivered briefings with the focus on KM functions, initiatives and progress.
- Provided and implemented the development, production, and delivery of written objectives, effects, measures of effectiveness, tasks.
- Measured the performance as they pertained to Resolute Support Headquarters KM projects.
- Provided administration and content management support for multiple SharePoint sites for Deputy Chief of Staff, Intelligence (DCOS INT).
Experience
2-5 Years
Level
Junior
Education
B.Sc(IT)
Associate Knowledge Manager Resume
Objective : As a Knowledge Manager, Analyzed new knowledge submissions and work with the submitter of the knowledge to identify search parameters, product and operational categorizations that should enable easy relationship establishment between suggest knowledge base items with any new Incidents that get logged with similar product and operational categorization.
Skills : Cross-functional Team Management, Critical thinker, complex problem solver, and sound decision-maker.
Description :
- Systems and process expert concerned with information sharing and information synchronization.
- Periodically reviewed the effectiveness, usability and defects reported in the knowledgebase and suggest improvements.
- Fostered information flow and monitor processes that link between the assigned element and all others.
- Provided recommendations on information flow policies, processes, tactics, techniques, and procedures to ensure that critical, actionable information reaches leadership for timely, informed decisions.
- Analyzed business processes, interview stakeholders to develop knowledge management programs.
- Spearheaded design, development, and implementation of Knowledge Management (KM) strategies.
- Assembled and synchronized information for executive level reporting and briefings by applying procedural techniques.
Experience
0-2 Years
Level
Entry Level
Education
PhD
Assistant Knowledge Manager Resume
Objective : As a Knowledge Manager, responsible for project management expertise focused on requirements analysis, documentation development, testing, managing resources, schedule control, and supervision of teams in a launch operations environment.
Skills : SharePoint, Excel, Outlook, Microsoft Office.
Description :
- Assisted with the process of planning, coordinating, managing, sharing and controlling organizations data assets.
- Categorized and specified how to represent objects, concepts and other entities based on relevance and application to support specific context for collaborative groups of users who must exchange information in pursuit of their shared goals, interest, missions or business process.
- Assisted with design and implementation of 80+ wing SharePoint sites.
- Operated periodic knowledge archiving procedures to perform effective housekeeping of the knowledgebase.
- Aided oversight with organizations' compliance and management of the Air Force Portal and collaboration tools.
- Managed and directed Wing Electronic Records Management (ERM) program over 400 AFRIMS accounts.
- Maintained and implemented official Publications/Forms, Freedom of Information Act and Privacy Act programs with over 900 users and representatives.
- Conducted regular trainings for process awareness and improve process compliance.
Experience
2-5 Years
Level
Junior
Education
B.Sc(IT)
Knowledge Manager Resume
Summary : As a Knowledge Manager, Identified and corrected knowledge sharing seams and gaps, provide access to knowledge management networks and technologies, established procedures for knowledge retention, and implement metrics to measure the value of initiatives.
Skills : Microsoft Office, Agile, SmartSheet, Project Management, Change Management.
Description :
- Provided training and Knowledge Management for a project to onboard extended service desks into the National Service Desk at the Veterans.
- Developed Knowledge Transfer Playbooks for retiring, changing roles, Accelerated Knowledge Transfer Playbook for employees
- Advertised and codified the importance of knowledge viewed as a company asset by using intranet social meeting, Working Out Loud, Lunch and Learns.
- Senior Developer, Designer and Technical Writer Duties include: design system documentation including brochures, reference manual, quick reference.
- Trained incoming waves, including new management, on optimization and troubleshooting for Google AdWords and Google My Business LEAN trained AdWords .
- Directed customer support, problem solving, research, project management, documentation, external communication, data coordination, XML maintenance.
- Developed an internal knowledge base 50% quarter-over-quarter reduction in support.
Experience
7-10 Years
Level
Senior
Education
B.S.
Knowledge Manager Resume
Summary : Dedicated professional with 17 years Knowledge Manager, business development, protocol, administrative, and office management experience. Adept in working with senior government and executive civilian leadership. Demonstrated ability to work independently with minimal supervision.
Skills : KCS Practices, Knowledge Management, Technical Writing, Program Management, Product Management, Microsoft Office, Adobe Suite, Troubleshooting.
Description :
- Advised on all matters pertaining to HQ USAF knowledge management flow including records management, electronic shared drive files maintenance, and correspondence distribution.
- Responsible for processing and maintaining security clearance database with over 400 entries in support of Air Force Requirements Oversight Council (AFROC) and Joint Requirements Oversight Council (JROC) meetings.
- Prepared, tasked, and tracked multi-service operational requirements document (ORD) and mission need statement (MNS) packages for staff-level review and approval.
- Accountable for over $15K in computer equipment and accessories as the division Equipment Custodian.
- Created new e-mail accounts for personnel and ensured access to the network was handled within days of arrival.
- Supported Commanders at both Headquarters and Base levels upon request.
- Support included calendar maintenance and updates, telephone transfers and message-taking, correspondence distribution, and incoming/outgoing visitor escort as needed.
Experience
10+ Years
Level
Consultant
Education
BBA
Knowledge Manager Resume
Objective : Knowledge Manager experienced in providing technical guidance and consluting related to the business implications of the application of various systems and complex projects. Acts as liaison between end-user communities, stakeholders, and service providers within an enterprise. Created detailed specifications from which programs will be written.
Skills : Acquisition, Purchasing, Government Liaison, Strategic.
Description :
- Performed knowledge mapping to identify knowledge sources, determine how knowledge flows within an organization, and prepare, edit, and post knowledge articles.
- Created end-user documentation, and develops and delivers eLearning and instructor led training.
- Created over 150 knowledge management articles in support of the Gannett Media paywall implementation program.
- Prepared Operations Documentation and Hosting Documentation template to capture information during application development.
- Organized the templates to match the five-tiered system architecture.
- Gathered documentation from the development project tracking tool, from the developer's Wiki, from the project management SharePoint site, and from the project leads.
- Answered a broad range of questions and make recommendations regarding potential responses to threats, including pros and cons of various alternatives, operational plans and consequence management.
Experience
0-2 Years
Level
Entry Level
Education
M.S
