Patient Services Coordinator Resume Samples

On a day-to-day basis, the Patient Services Coordinator will perform a variety of duties related to handling patients and administrative work. The job description includes taking responsibility for greeting, screening and shifting patients to the respective labs or scanning rooms. The other core tasks that can be seen on the Patient Services Coordinator Resume are – handling the paperwork of patients, registering patients, managing admission and discharges, maintaining inventories, providing clerical support, maintaining and processing visitor schedule, monitoring daily status reports, transcribing doctor’s orders, and scheduling procedures like tests and scanning.

Those interested in this position must demonstrate the following skills in the resume – knowledge of clinical and hospital operations, clerical abilities, basic medical terminology awareness, experience handling medical records and basic phone etiquette. Applicants can qualify for this job with a high school diploma and relevant training.

Patient Services Coordinator Resume

Objective : To obtain a challenging position which would allow me to develop my leadership, organizational, analytical, and interpersonal skills, with the opportunity to contribute to the efficient operation of the department. Who also excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Skills : Medication Administration, Patient Care, Sales Operations, Healthcare.

Description :

    1. Responsible for the registration and check in process to the Outpatient Rehabilitation Services department.
    2. Scheduling and cancellation of appointments for patients, and therapist as well.
    3. Inputting referrals to Epic Program to coincide with patients to get them scheduled in a timely manner.
    4. Faxing interpreter requests, pulling referrals for the next day's patients, and calling waitlist to fit patients in with their therapist for sooner availability.
    5. Heavy phones consist of both offices and patients calling to schedule or cancel physical therapy, cardiac wellness, and modified barium swallow appointments.
    6. Opening up and editing templates for therapist schedules in both Outlook and Epic programs.
    7. Printing off schedules for next day, and nightly closing procedures.
    8. Rectifying charges for previous visits from patients for therapist.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Paralegal Studies


Patient Services Coordinator II Resume

Headline : To obtain a position in your company that will enable me to use my strong organizational skills and ability to work well with people.

Skills : Bilingual Spanish.

Description :

    1. Answer an average of 80 calls per day by addressing customer inquiries, solving problems, providing information about our services and scheduling appointments.
    2. Ensure that proper input of demographics and insurance information is entered into the system when scheduling new patients.
    3. Secure additional patient appointments as prescribed by the Doctor in the treatment plan.
    4. Make outbound calls: to prospects that did not convert into a new patient or did not schedule their treatment plan ablations and physician referrals.
    5. When scheduling treatment plan for patients, ensure the precertification is submitted to the precertification department for insurance authorization.
    6. Call patients the day after their procedures to make sure they are doing well.
    7. Call no shows/cancellations per approved protocol.
    8. Assist clinic supervisors if requested to call to confirm/reschedule appointments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Patient Services Coordinator II Resume

Objective : Self-motivated employee offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Enthusiastic individual who follows policies and procedures, while offering a friendly customer environment. A consistently positive and friendly person committed to reaching business goals. Exceptionally customer and service-oriented.

Skills : Thirteen years of successful outside sales and inside.

Description :

    1. Processed patient visit and visiting staff schedules; received orders and referrals from physicians and discharge planners.
    2. Maintained communication with patient, caregiver, and discharge planner - if patient hospitalized.
    3. Created daily reports utilizing Microsoft Excel; monitored the status of daily reports.
    4. Processed patient admission, re-certification and discharge documentation.
    5. Monitored and processed physician orders on an ongoing basis.
    6. Ensured accurate tracking of patient episodes.
    7. Entered and validated visit activity of visiting staff.
    8. Maintaining branch supplies and patients' medical records.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master Of Public Administration

Patient Services Coordinator/Team Lead Resume

Objective : Thirteens of combined outside and inside sales achieving top rank performance. Partnered in building a successful family-owned business and reputation through customer satisfaction and recommendations. Built large territories from ground up by planning, researching and organizing new account leads. Ensured future business opportunities by maintaining a strong relationship/rapport with each account and customer.

Skills : Microsoft Office, Microsoft Word, Ms Excel, Ms Publisher, Ms Powerpoint, Customer Service Skills, cna.

Description :

    1. Review and update patient demographics Receive and facilitate new and returning patient documents Verify patient insurance eligibility and build insurance scheme in patient EMR Scan all documents into EMR.
    2. Verify and completed workman's comp claims Scheduled and arrive patients for appointments.
    3. Take incoming calls and made call backs to patients Gather all paper work for dot physical, sports physicals, and also drug screens Triaged patients and placed them in the waiting room.
    4. Wilbea Medical Equipment, Salado TX [] Warehouse Equipment Tech Managed medical equipment coming and leaving warehouse.
    5. Cleaned all returned medical equipment and maintained equipment log.
    6. Assisted with oxygen concentrator, nebulizers, and medical bed setups.
    7. Set up equipment at nursing homes and patient home.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Healthcare Management

Patient Services Coordinator III Resume

Objective : To secure a challenging position, providing the opportunities to utilize my resourcefulness, interpersonal, organizational and leadership skills which will allow me to work independently and/or in a group. Personal/Professional Attributes: Over eleven years healthcare experience. Highly motivated, organized and friendly professional and also have strong leadership skills. I received training or certifications in the following: HIPPA Privacy Act, Insurance Policies and Procedures, Financial Management, CPR/AED and also Billing and Coding.

Skills : Microsoft Office Suites, Office Equipment Such As Faxes, Scanners, And Printers.

Description :

    1. Coordinates the patient registration process and obtaining complete demographics and insurance information for each Bone Marrow Transplant patient appointment.
    2. Assist with coordinating personnel activities, orientation, meetings, and trainings.
    3. Work closely with Department Administrator to ensure that Bone Marrow Transplant Billing and insurance process runs smoothly and accurate.
    4. Coordinates the referral, pre-certification, and authorization process for department including staff adherence to all GPG, GUH, and managed care department requirements and contracts to ensure all patient appointments have required approvals in advance before services are rendered.
    5. Communicate with insurance companies, patients, and providers regarding eligibility verification, benefits and deductible status, and authorizations for office-based and hospital services, procedures, and admissions.
    6. Actively participates in weekly meeting which I host with managed care contracting, Patient Financial Services, Director of MGUH Revenue Cycle, Department Administrator, Hackensack University billing team, and Lombardi Director to discuss upcoming Bone Marrow Transplants, potential candidates, billing issues, and Bone Marrow Transplant single case agreements.
    7. Discuss Bone Marrow Transplant patients with Managed Care contracting about services that are rendered to negotiate payer contract.
    8. Reach out to Managed Care with authorization to assure single case agreements are obtained in a timely manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Patient Services Coordinator I Resume

Objective : Professional Representation Outstanding Communication Customer Service Excellence Highly motivated, solutions-focused professional with over six years of administrative and customer-service management experience across diverse industries. Combine sound time and resource management skills to implement strategic administrative and operational initiatives to enhance productivity, client service, and overall bottom-line performance.

Skills : Microsoft Word/Excel, Quickbooks, Accounts Receivable, Accounts Payable, Payroll, Payroll, Great Plains, Raiser's Edge.

Description :

    1. Screening incoming calls to assign callers to appropriate staff Send information from patients to clinical staff regarding (but not limited to) medication refills, specialist referrals, laboratory appointments, and medical records.
    2. Maintaining a productive workflow in a fast paced medical facility for ages newborn to geriatric.
    3. Scheduling office visits, physical exams, procedures, physical therapy appointments.
    4. Registering new patients by inputting demographic and insurance information.
    5. Checking insurance benefits for physical exams, IUDs, and echocardiograms.
    6. Greeting and interacting with patients in a professional and welcoming manner.
    7. Administrative duties including but are not limited to faxing, copying and electronic postage stamping.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Sr. Patient Services Coordinator Resume

Summary : An able, enthusiastic, skilled, and reliable professional seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to follow through. Core Strengths Self-starter Deadline-oriented Strong organizational skills Active listening skills Courteous demeanor Positive employee Approachable Cheerful and energetic Excellent communication skills Warm and friendly People-oriented Dependable.

Skills : Microsoft Office Suites, office equipment such as faxes, scanners, and printers.

Description :

    1. Scheduling coordinator (including but not limited to the appointment setting for patient visits, diagnostic/imaging, procedures and testing) for GU medical oncology chairman and urology surgeon.
    2. Performs all essential functions in a fast paced environment under intense conditions (including but not limited to emotional stress from patients and limited availability and time constraints with physician schedules).
    3. Ensures constant and effective communication of pertinent information regarding scheduling and financial counseling to patients and physicians.
    4. Interprets and coordinates physician's orders.
    5. Creates and maintains appointment templates.
    6. Reviews and reconciles patient charge documents.
    7. Provides supportive coverage as needed for other physician's and their teams as well as assisting the research department with scheduling issues using CARE and Clinicstation programs.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Radiologic Technology

Jr. Patient Services Coordinator Resume

Summary : Highly competent and goal-oriented professional combining strong customer service and hospital administrative experience with a Bachelor's degree in Healthcare Administration. Able to assimilate instructions and information to perform assigned duties with limited supervision. Possess character and style necessary to quickly integrate into existing management teams and initiate directives that produce strong results.

Skills : Medical Billing.

Description :

    1. Answered and directed incoming calls according to patient needs.
    2. Scheduled patient procedures/follow-up appointments.
    3. Verified and processed incoming referrals.
    4. Greeted and welcomed patients utilizing exceptional customer service.
    5. Collected payments according to guidelines and entered into eClinical.
    6. Researched insurance eligibility and communicated with insurance carriers.
    7. Checked in/out patients ensuring financial obligations were fulfilled.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Health Science

Patient Services Coordinator/Assistant Resume

Objective : A dedicated and outgoing individual seeking a position where there is a need for - exceptional patient service, computer knowledge, organizational and communication skills within a medical environment.

Skills : Ffice Management Microsoft Office Suite Interpersonal Skills Accounts Receivable Customer Service Clerical Work Management Document Preparation Cash Handling Loan Processing/Closing Audit Review Computer Proficiency Insurance Verification Patient Check In/Out Data Entry Typing 54 WPM.

Description :

    1. Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling.
    2. Effectively greet incomingoutgoing patients immediately upon entering the office.
    3. Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.
    4. Obtain and verify insurance eligibility for all applicable patients.
    5. Facilitating and rescheduling no shows appointments Enter patient's demographic and insurance information into POS software program.
    6. Confirm all patients' appointments, for the following day, by 12:00 p.m.
    7. Pull charts for all former patients scheduled for the following day.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA In Management

Patient Services Coordinator/Administrative Assistance Resume

Objective : Innovative, customer-oriented healthcare administrator with background in managed care. Strong background in quality assurance, claims analysis and management principles and practices. After experience in different work settings, I am very eager to further my knowledge and skills. My previous employments and involvements have allowed me to develop social skills, responsibility and maturity. I feel that with my curiosity and initiative, as well as superb communication skills, I would be an asset to your establishment.

Skills : Resource Management Expertise, Knowledge Of Insurances, Independent Judgement And Decision Making, Analytical Thinker.

Description :

    1. Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.
    2. Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling.
    3. Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.
    4. Obtain and verify insurance eligibility for all applicable patients.
    5. Communicating the use of the online history form to all patients Enter patient's demographic and insurance information into POS software program.
    6. Attach the proper routing slip and insurance authorization - obtaining a copy of patient's insurance ID card when applicable.
    7. Check patients out through POS as requested/needed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business & Health Administration

Patient Services Coordinator/Cashier Resume

Objective : Young, ambitious, organized, and self-motivated Customer Service Representative, Service Coordinator, and Administrative Assistant who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues effectively and efficiently, and deliver optimal service, guarantee satisfaction, and increase customer loyalty.

Skills : Resource Management Expertise, Knowledge of Insurances, Independent Judgement and Decision Making, Analytical Thinker.

Description :

    1. Main responsibilities Greet and assist patients upon arrival.
    2. Answer telephone calls on a switchboard and transfer to corresponding employee.
    3. Organize scheduling of appointments for Patients.
    4. Review/Verify insurance for Benefit and authorizations for Patients.
    5. Maintain regular contact with Patient's on any changes in authorizations and benefits.
    6. Maintain Contact with Corporate office via Email, Fax, and phone calls.
    7. Fax all invoices with Manager Signature to corporate office as needed.
    8. Maintain strict confidentiality of all client documentation according to HIPPA and State Laws.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Health Administration

Patient Services Coordinator Resume

Objective : Patient-focused, dedicated LVN with 13 years experience in health care, committed to providing excellent patient care. Background in hospital med/surg setting as well as home health care.

Skills : Wound Care, Phlebotomy, IV Therapy.

Description :

    1. Received new patient referrals and coordinated with case managers as well as patient/caregiver for patient admission to home health services.
    2. Reviewed referrals and communicated with patients and caregivers to confirm homebound status, assess patient understanding of the purpose of home health care to ensure services are needed/wanted.
    3. Entered insurance information and verified benefits.
    4. Scheduled patient admission to services as well as subsequent visits, accurately scheduled all necessary supervisory visits for nursing as well as therapy visits.
    5. Monitored staffing patterns and field staff productivity and made adjustments when necessary.
    6. Coordinated with physicians and recorded verbal orders as needed.
    7. Processed physician orders and scheduled visits accordingly.
    8. Notified field staff of changes in patient care or lab tests ordered.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma In Nursing