PC Support Analyst Resume Samples

A PC Support Analyst is responsible for providing primary technical support for company customers and end-users. The job duties include responding to service tickets and assisting with all technical-related issues including software installation, hardware malfunctions, and network failures. Typical work activities listed on the PC Support Analyst Resume as – responding to technical support tickets, talking directly to the customer to determine the nature of the technical issue, connecting to the customer’s computer system via remote access, identifying the nature of the hardware, software, and networking issue, providing the customer with resolution choices, fixing any software and hardware issues, and providing minor technical and operational training.

To ensure success as a PC Support Analyst, one should have in-depth knowledge of hardware and software systems, the ability to solve complex IT issues, and high-level interpersonal skills. Ultimately, a top-notch professional should have the ability to solve technical issues on-site and via remote access. Sample resumes mention a bachelor’s degree in IT or computer science.

PC Support Analyst Resume example

PC Support Analyst Resume

Summary : Seeking a PC Support Analyst position which will utilize my computer training and knowledge, organizational abilities, and business experience.

Skills : Sharepoint, VMware, Systems Administrator.

Description :

    1. Supported Microsoft SharePoint website and databases and Microsoft Group Policy.
    2. Maintained hardware and software inventory list of all IT equipment.
    3. Identified software licensing needs.
    4. Made request for equipment purchase.
    5. Responsible for the troubleshooting and configuration of Avaya VOIP phones.
    6. Networked administration duties of creating new accounts, directories, and granting of access rights in Microsoft Windows Active Directory and Novell.
    7. Provided technical leadership, training, and consulting for computer systems, applications and uses.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate Of Applied Science


PC Support Analyst Resume

Objective : To obtain a PC Support Analyst position which will enable me to utilize my skills while offering challenging assignments; allowing genuine growth potential based on my abilities and performance.

Skills : Powerpoint. Windows 98,XP,Vista,7 Operating Systems.

Description :

    1. Staffed help desks with two other I.T.
    2. Membered supporting user calls, emails, and walk-ups for all levels.
    3. Used a variety of problem solving techniques while maintaining a high level of customer satisfaction for 400+ users.
    4. Fulled migration of all data from Windows XP to Windows 7 for 400+ users.
    5. Upgraded 100+ Windows 7 32 bit to 64 bit systems with the full migration of all data.
    6. Transfered all of the user's data from their old operating system to new their operating system.
    7. Assisted users with any questions with the new system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


PC Support Analyst Resume

Headline : PC Support Analyst expert in troubleshooting, installing, configuring and maintaining computers/laptops and networked systems including applications, mobile devices (Android, iPhone, iPad, tablets, Blackberry), PC's, laptops and peripherals. Core Qualifications: Computer support engineer with over 4+ years of extensive technical experience supporting and monitoring core computer network resources.

Skills : Solaris, Linux, Perl, Python, Oracle, Networking, Exadata, Cloud Computing, Amazon Web Services, Vmware.

Description :

    1. Configured, installed, repaired and setup personal computer, laptop, tablet and iPad, iPhone, Androids ensuring software and data security.
    2. Performed software installation and internet connectivity; setup and support (MS Office 2013, 2016 suite.
    3. Installed latest antivirus protection), configure fax, phone and printers; setup Wi-Fi connectivity; extend Wi-Fi range.
    4. Setup and configured Access point with bridge network security.
    5. Provided IT solutions and technical support; troubleshoot user computer; fix immediate technical issues.
    6. Routinely received 5-6 calls weekly and resolve computer issues.
    7. Troubleshoot computer, performed hardware and software installation for personal or business computing needs and provide data entry support for SharePoint.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor In Computer Engineering

PC Support Analyst Resume

Summary : PC Support Analyst Professional with over 12 years of Technical Support Experience with excellent analytical, problem-solving and communication skills. Have the ability to work independently, or work as an effective member within a team environment.

Skills : AD Administration, OS X Server administration, Helpdesk.

Description :

    1. Troubleshoot all LAN/ Wireless network connection issues.
    2. Set up all employee email addresses through Audible Exchange Server.
    3. Installed MS Outlook and Troubleshooting all email issues on both PC's and Mobile devices.
    4. Installed Windows based applications (Oracle, Hyperion, MS Office Suite, Trend Micro, etc.).
    5. Installed Mac OS 10 based applications (Adobe Photoshop, Adobe Elements, Parallel desktop) Active Directory Administration including user setup and password resets.
    6. Troubleshoot all PC/ Laptop issues including OS Rebuilds and Re-imaging.
    7. Set up all new hire workstations including PC cabling and Phone setup.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

PC Support Analyst Resume

Headline : Collaborative and creative PC Support Analyst professional with a Master's degree in Education. Exceptionally talented in bringing improvements to projects and bridging gaps for team members and organizations through teaching and training. Thrives in direct report environments as an individual motivated to support managers and teams towards success. Currently completing a graduate-level Instructional Systems Technology certification from Indiana University and looking to align with an opportunity to utilize these skill sets.

Skills : Microsoft SQL Query Analyzer, SQL Server 2012 Enterprise Manager, T-SQL, Windows Server, Citrix Metaframe Server, Altigen Phone System, Articulate Suite 09, PowerPoint 2010, Excel 2010, Hardware/Software Installation And Configuration, PC/ LAN Troubleshooting, Slideology PowerPoint Design.

Description :

    1. Provided desktop support for all help desk issues.
    2. Contracted to Eli Lilly and Company: Provided Tier I/II Support.
    3. Designed, developed and implemented a multi-user database application using Access 2000 and Visual Basic.
    4. The database was designed to track all computer equipment purchased by Eli Lilly from the time it was received to the location where it was deployed.
    5. Built modules and features to reduce new equipment processing time.
    6. Collected functional and application data requirements from customers.
    7. Created and provided data analysis solutions using Microsoft Access.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate In Instructional Systems Design

PC Support Analyst Resume

Summary : Over 20 years PC Support Analyst experience in both hardware and software. Clients and employers ranged from the individual to $300 million a year companies. started with IBM DOS Version 3.3 and the IBM PC/XT and to the present with Windows NT/Windows 2000/Windows 2003, XP, Vista, Windows 7, Windows Server 2008R2 and Windows Server 2012R2 operating systems.

Skills : Data Analysis, Database Management, Documentation, Manager, Security, LAN, WAN, Microsoft Office, Mobile Management, VOIP, Disaster Recovery, Web Design.

Description :

    1. Consultant Executed on-site hardware and software support/problem resolution on all Personal Computers.
    2. Interviewed, hired, orientated, and trained new contract PC analysts.
    3. Provided procedures and guidelines for software installation and day-to-day operations.
    4. Supported over 500 users.
    5. Setup 50 Desktops and Laptops for the Hotel guests in Wash DC, Image Laptops for the Hotel HQ employees.
    6. Copied information for the new employees, setup Network Printer connections.
    7. Delivered computer peripherals to employees.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.S.

PC Support Analyst Resume

Objective : Ten plus years of problem-solving passion for technology with a strong customer-centric focus. Takes initiative to categorize, compute and prioritize tasks, data and information. Possess quality writing and communication skills and have a great deal of experience working under pressure, managing life-saving systems in the US Air Force.

Skills : Operating Systems: Windows, DOS, Unix System 5, And.

Description :

    1. Built and repaired computer systems.
    2. Provided technical assistance and training to internal departments on various types of software.
    3. Installed, configured, and tested software.
    4. Verified and implemented systems operations.
    5. Supervised and trained two co-op students on the present configuration, support, and repair of company PCs.
    6. Implemented and supported new helpdesk package.
    7. Provided all ticket tracking documentation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

PC Support Analyst Resume

Summary : To succeed in an environment of growth and excellence, interact and share with team members and colleagues, and achieve personal as well as organizational goals.

Skills : Information Technology, Training Skills.

Description :

    1. Trained engineers and drafts people about AutoCAD.
    2. Prepared standards and procedures manuals.
    3. Automated procedures.
    4. Conducted a technical evaluation of a WANG/VAX interconnection.
    5. Customized and monitored systems management tools.
    6. Resolved hardware and software problems.
    7. Solved hardware issues with fault-tolerant hard drives.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MS In Computer Information Systems

PC Support Analyst Resume

Summary : Results-driven and experienced PC Support Analyst with demonstrated hands-on working knowledge of networking concepts, server and PC hardware, Microsoft operating systems including desktop and server, Microsoft Windows clustering, SAN storage, tape backup and recovery systems and software, disaster recovery, and anti-virus protection.

Skills : Microsoft Office, Communication Skills.

Description :

    1. Provided remote and desk-side technical assistance for corporate staff.
    2. Provisioned PC hardware and software.
    3. Installed and customized user applications including Lotus Notes, MS Office, and proprietary software for Accounting, Payroll, and Database administration.
    4. Documented and tracked customer incidents in support knowledge center.
    5. Provided mobile support for iPad, telecom (blackberry, iPhone) and laptop.
    6. Maintained hardware inventory.
    7. Assisted with AV setup and configuration for training, meetings, and conferences.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate In Computer Business Specialist

PC Support Analyst Resume

Summary : An experienced Windows Administrator with more than 15 years of expertise in Microsoft operating systems; maintaining virtual environments; remote management applications; and troubleshooting techniques. I enjoy the application of best practices to increase security, facilitate company objectives and provide exceptional customer service. I am seeking a position in systems administration in a diverse forward-looking team-focused environment.

Skills : Team Work, MS office.

Description :

    1. Provided seven technicians with training in advance troubleshooting techniques for PC hardware, software and Network components.
    2. Created and presented programs at monthly meetings of Denver WordPerfect Users Group and Denver Medical Library Medical Informatics Fair.
    3. Developed macros for Lotus, Excel, Quattro and WordPerfect DOS products.
    4. Developed CrossTalk script to provide physicians remote dialup access to the patient care system (HIS).
    5. Wrote a Surgical Preference card system in dBase III.
    6. System that interfaced with the Materials Processing department to facilitate recovery of charges for surgical supplies.
    7. Prepared 35mm slide presentation for training operating room staff in the use of the system.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS