POS Technician Resume Samples

A POS Technician is a trained professional who is hired to manage the day-to-day operations of technology applications and equipment. The job duties commonly found on the POS Technician Resume are – providing desk-side assistance in solving technology support issues, performing installations, repairs, backups, upgrades, and other maintenance tasks. Other duties include – maintaining and support all computers, database, network and separate printers, and IT equipment; providing technical support to customers for POS software, hardware, and systems; installing, configuring, and troubleshooting POS systems; supporting POS software, hardware development cycle, and performing functional testing, interpretation, and analysis of results of tests.

To ensure smooth and efficient POS transactions, the technician must be able to denote such skills as – strong knowledge and experience in the maintenance of systems and networks; experience in POS software, and updated knowledge of the latest technologies and software. While a high school diploma or GED is sufficient to enter the field, possessing some kind of related qualification will be useful.

 

POS Technician Resume example

POS Technician Resume

Summary : Information Technology Professional pursuing a Bachelor's Degree in Information Systems Security. Experienced in the areas of Windows 2003 Server, Active Directory, VB Script, and Microsoft Terminal Server for business use.

Skills : Microsoft Office, Outlook, Lotus Notes, DNS, DHCP, Switches, Hubs, Routers, Windows Xp, Windows 7, Windows 8.

Description :

    1. Supported and maintained POS system computers (servers, desktops, cash registers, laptops and tablets).
    2. Supported and maintained POS related devices, like POS printers, scanners and credit card readers.
    3. Supported and maintained cell phones and smart phones.
    4. Supported and maintained all PBX telephone equipment and handsets.
    5. Supported and maintained all scanning equipment, including handheld scanners and wireless access points.
    6. Supported, trained, sets up, and troubleshoots users company-wide.
    7. Prepared various reports; performs special projects.
              Years of Experience
              Experience
              7-10 Years
              Experience Level
              Level
              Management
              Education
              Education
              Bachelor Of Science


              POS Technician Resume

              Headline : Possess excellent verbal, written communication and problem-solving skills with the ability to successfully work with all levels of users, non-technical people and management.

              Skills : Windows Server 2003, Windows Server 2008, Printers, Project Management, Computer, Active Directory.

              Description :

                1. Operated a variety of equipment such as copier, scanner, fax machine, video conferencing, telephone equipment, smartphones, power vault, computer, etc.
                2. Used a variety of computer software such as Backup Exec, Trend Micro, Office 365, Microsoft Office Suite, Windows Server OS, etc.
                3. Interacted and communicated with various clients and individuals throughout the company.
                4. Performed the installation and configuration of copier, print, and scan functions.
                5. Prepared documentation of all adds, moves, and changes throughout the network.
                6. Performed general administrative/office duties as required, including preparing reports and correspondence.
                7. Entered and retrieved computer data, copying and filing documents, sending and receiving faxes, answering the telephone, etc.
              Years of Experience
              Experience
              5-7 Years
              Experience Level
              Level
              Executive
              Education
              Education
              Bachelor Of Science


              POS Technician Resume

              Headline : POS Technician will have periodic access to confidential data including financial reports, company records and minutes, customer quotations, organizational plans, designs, and programs.

              Skills : Microsoft Office, Windows operating systems, and networking.

              Description :

                1. Installed software and hardware at client sites;
                2. Setup, configure, and test hardware and software components;
                3. Provided telephone, remote, and on-site support for clients in order to provide quick resolution to problems;
                4. Maintained technical knowledge related to our suite of hardware and software product lines;
                5. Provided training to clients regarding software, hardware, and troubleshooting techniques.
                6. Collaborated with Account Managers and Business Development Consultants to build strong customer relationships.
                7. Collaborated and shared knowledge with other administrators on the support floor.
                  Years of Experience
                  Experience
                  5-7 Years
                  Experience Level
                  Level
                  Executive
                  Education
                  Education
                  Computer Science

                  POS Technician Resume

                  Summary : POS Technician to be responsible for the day-to-day operation of POS technology applications and equipment. Provide day-to-day technical support to customers for POS software, systems, and hardware.

                  Skills : Demonstrate exemplary performance, punctuality, and attendance.

                  Description :

                    1. Resolved or escalated level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing.
                    2. Secured, administered, and improved customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues.
                    3. Troubleshooted monitoring alerts and create tickets accordingly.
                    4. Escalated support requests according to escalation procedures.
                    5. Second rollover point for inbound customer calls.
                    6. Performed incident management identification, assist in managing and escalation.
                    7. Ensured adherence to customer & SLA commitments.
                          Years of Experience
                          Experience
                          7-10 Years
                          Experience Level
                          Level
                          Management
                          Education
                          Education
                          Computer Science

                          POS Technician Resume

                          Objective : POS Technical Support Representative is expected to work with customers to resolve credit card terminal and Point of Sale (POS) system issues. Selected representatives will receive organized and on the job training that will allow them to acquire an in-depth understanding of the software and equipment our customers use.

                          Skills : Strong organizational, presentation, and customer service skills.

                          Description :

                            1. Provided onsite and remote support for POS including training, configuration, monitoring and customization
                            2. Assisted in both Root cause and Trend analysis, all while providing venue systems POS support.
                            3. Provided full Desktop Support Services for Lutz office employees (hardware, software and mobile device)
                            4. Performed hardware and software troubleshooting with Lutz office employees.
                            5. Provided assistance in installation, relocation and re-installation of equipment for Lutz office when required.
                            6. Developed and improved documentation to support problem analysis and resolution.
                            7. Monitored ticket response times and take appropriate actions to ensure team response time targets are met.
                          Years of Experience
                          Experience
                          2-5 Years
                          Experience Level
                          Level
                          Executive
                          Education
                          Education
                          Computer Science

                          POS Technician Resume

                          Summary : POS Support Technician is to provide help desk technical assistance and support our florists, utilizing excellent communication and customer service skills, for hardware and software applications developed and sold by Teleflora in an ever-changing environment and industry.

                          Skills : Strong problem-solving and analytical skills, Strong computer skills.

                          Description :

                            1. Provided remote POS software and hardware support to customers.
                            2. Troubleshooted and researched solutions.
                            3. Performed equipment checks and sett up hardware for road technicians.
                            4. Staged equipment for installation.
                            5. Stayed up to date with new systems and complete necessary updates on software.
                            6. Assisted road technicians when needed.
                            7. Carried out other related tasks as needed.
                          Years of Experience
                          Experience
                          7-10 Years
                          Experience Level
                          Level
                          Management
                          Education
                          Education
                          Computer Science

                          POS Technician Resume

                          Summary : POS Technician is part of collaborative team that is responsible for all endpoint devices and the applications they run for the home office, regional offices, distribution centers, and store locations worldwide.

                          Skills : Experience in hardware and software installation, troubleshooting, and support.

                          Description :

                            1. Operated in a national team to provide FOH & BOH Technical Support and POS Training to hospitality venues primarily in MElbourne, however remote Tech and Training work required depending on incoming work.
                            2. On-site and remote deployment of a range of servers, touchscreens and peripherals.
                            3. Trained end users on the POS, inventory/stock control and accounting integrations.
                            4. Used Team Support to manage tickets and source information as needed.
                            5. Configured EFTPOS Services for a range of banks/providers (Linkly, Tyro etc).
                            6. Completed Software upgrades.
                            7. Configuration of services for third-party apps such as Me&U, Mr Yum, Hungry Hungry, Accounts Flow.
                          Years of Experience
                          Experience
                          7-10 Years
                          Experience Level
                          Level
                          Management
                          Education
                          Education
                          Computer Science

                          POS Technician Resume

                          Summary : POS Systems Technician is responsible for managing, maintaining, and supporting the company's Point of Sale (POS) systems. Responsible for the overall integrity of the POS system.

                          Skills : Ability to work well under pressure and adapt to changes in project priorities.

                          Description :

                            1. Travel between customer sites to install, upgrade, service and troubleshoot point of sale software, hardware, credit card machines and printers.
                            2. Installed/Un-install POS hardware.
                            3. Updated software for POS.
                            4. Troubleshoot hardware components.
                            5. Installations, Integration, testing, repairing, and troubleshooting hardware and peripherals.
                            6. Wiring and Cabling.
                            7. Configure Computer Network and IP address, Computer install, Cabling, Setup tear down, Next Day Support of Windows XP computers, High end printers, and 2003 server.
                            Years of Experience
                            Experience
                            7-10 Years
                            Experience Level
                            Level
                            Management
                            Education
                            Education
                            Computer Science

                            POS Technician Resume

                            Summary : Creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Maintains, troubleshoots, and supports a varied set of customer solutions utilizing technologies across the Rackspace product portfolio.

                            Skills : Outstanding interpersonal skills and great team player.

                            Description :

                              1. Installed, upgraded, replaced and de-installed EFTPOS terminals at merchant sites.
                              2. Provided on-site training to merchants.
                              3. Managed and retaining relationships with existing clients.
                              4. Merchant support, fied tech support, terminal moves & changes.
                              5. Planned and coordinated terminal roll outs
                              6. Managed stock levels.
                              7. Staged and checked terminal configurations pre-roll out and install.
                            Years of Experience
                            Experience
                            7-10 Years
                            Experience Level
                            Level
                            Management
                            Education
                            Education
                            Computer Science

                            POS Technician Resume

                            Summary : Point of Sale (POS) Technicians are trained professionals who are involved in the day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving technology support issues.

                            Skills : Proven analytical and problem solving abilities.

                            Description :

                              1. Provided phone, email and desk-side assistance in resolving technology support issues.
                              2. Provided technical support for POS help desk
                              3. Document cases in a call tracking system
                              4. Primary focus is on providing assistance and advanced troubleshooting regarding service delivery, installation, outages, component level problems, and other technical issues
                              5. Performed installations, repairs, upgrades, backups, and other maintenance tasks.
                              6. Worked together with the IT team to develop and modify systems to meet current and future needs.
                              7. Provided maintenance and support of computers (desktops, cash registers, and laptops),
                                      Years of Experience
                                      Experience
                                      7-10 Years
                                      Experience Level
                                      Level
                                      Consultant
                                      Education
                                      Education
                                      Computer Science