The Product Support Specialist takes the responsibility of educating prospective and prevailing customers on the products offered to them. The major roles and responsibilities listed on the Product Support Specialist Resume are – conferring with customers in identifying problems, replicating and troubleshooting the root cause of problems, evaluating failures and bugs or systemic problems; installing application, hardware, parts and equipment; assisting in developing pricing strategies, and supporting the sales team in product promotional activities.
Here are some important qualities that are required for this position – hands-on experience in the various types of customers, ability to troubleshoot software and hardware problems; sound knowledge of system network, a deep understanding of RF networks and protocols, the ability to interpret technical questions, and excellent ability to work independently. Specialists for this field need a technical certificate and a postsecondary degree to be considered for this employment.
Summary : As a Product Support Specialist, you will provide all levels of product support to customers in the United States. This includes working with technical support and customer service, conducting research and troubleshooting, resolving product quality issues, and educating customers on a variety of topics related to our products.
Skills : Microsoft Office, Communication Skills, Leadership Skills.
Description :
Provided support for sixteen Sales Representatives, Assisted with Annual Open Enrollment programs by training and dispensing information to employees.
Backed-up the HR Assistant answering benefit questions, Reported and tracked all revenue and presented to Management for review on a monthly basis.
Processed sales invoices into Oracle, Followed up with vendors to ensure delivery and escalated delivery issues to management.
Liaison with the Dispatch group to ensure potential new service opportunities were acted upon.
Provided product information and support to the dispatch group which generates additional revenue opportunities.
Generated quarterly sales reports used for Governmental reporting.
Increased departmental revenue via business to business calls and mailing promotional material, Expedited delivery of the product to customers through vendor network.
Coordinated the Returned Material Process, Coordinated the shipping and receiving process for the department.
Responsible for Inventory Control and product/supply ordering, Processed conference registration and invoicing.
Experience
7-10 Years
Level
Management
Education
Resource Management
Lead Product Support Specialist Resume
Summary : Product Support Specialist position within an organization that can fully utilize skills to achieve their business needs and objectives.
Skills : SQL, Active Directory, Emr, Data Mining, Citrix, Printers, Edi, Medical Billing, CRM, Cloud Computing, Security, Training, Hipaa.
Description :
Implemented a project for supporting the production of slides and overheads in 22 locations for the first Windows version of PowerPoint on the product's release date.
Distributed turnkey hardware/software solutions that allowed the organization to produce slides on the product's launch date.
Maintained master software library and hardware store enabling the organization to recover from service failures within 24 hours.
Managed and documented all subsequent releases.
Provided technical support for the systems' entire life cycle, including the decommissioning of the hardware when it was retired.
Created training material, scheduled training, and instructed training sessions for Windows, PowerPoint, and proprietary software.
Implemented a centralized, customer-oriented, Expert Level Help Desk.
Primary technical support resource for companies' 22 Service Centers in both DOS/Windows and Macintosh environments.
Experience
7-10 Years
Level
Management
Education
Diploma
Product Support Specialist/Analyst Resume
Headline : To obtain a position with an IT solutions provider in which can apply current skillset, which includes detailed and thorough problem resolution, dedicated work ethics, commitment to client satisfaction and excellent customer service while acquiring new skills for our mutual benefit.
Skills : Data Analysis, Excel, Powerpoint, Python, R.
Description :
Respond to non-routine inquiries through phone or e-mail contact with customers and prospects about the Xchange application's features and functioning.
Research customer inquiries using existing company, NIPR, FINRA and various state resources.
Use a computer system to track information, questions, answers, and product orders.
Promote and maintain positive customer relations utilizing Service Excellence techniques.
Participate in customer calls to discuss production issues and processes where required.
Understand and apply complex rules and regulations affecting RegEd products and services.
Follow-up with clients, producers or agents and/or state departments as required Maintain defined productivity and accuracy rates in order to meet RegEd's high service quality standards.
Adhere to all internal processing procedures Identify and submit ideas to improve service, elimination redundancies and reduce rework.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Fine Arts
Product Support Specialist III Resume
Headline : To use Analytical Problem Solving Skills and Leadership Skills in a Team Setting to Develop & Innovate.
Engaged in the rollout of new items in the corporate distribution channel from the coordination of development, inventory and sales/broker relations.
Loading and maintenance of the company, customer and vendor pricing requests within internal systems.
These requests require the utilization of reporting software to review and determine potential growth and profitability.
Maintain the division-wide free dispenser program and review the profitability of accounts, involving $20,000 in dispensers each year.
Develop, provide and present training to salesforce and managers on product updates, current processes and changes/innovations.
Accountable for diminishing liquidation by utilizing detailed analysis to mitigate company risk anywhere from $100-$1000 daily.
Analyze customer data, and leverages opportunities between GFS and the vendor/broker communities daily.
Experience
5-7 Years
Level
Executive
Education
Masters In Business
Lead Product Support Specialist Resume
Headline : Seeking a position where skills and knowledge will be fully utilized to both the customer and company.
Skills : Tech Support, Hardware Repair.
Description :
Analyzed internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Conducted research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
Performed general office duties, maintaining records management database systems, and performing basic bookkeeping work.
Approved loans within specified limits, and refer loan applications outside those limits to management for approval.
Met with applicants to obtain information for loan applications and to answer questions about the process.
Analyzed applicants' financial status, credit, and property evaluations to determine the feasibility of granting loans.
Reviewed loan agreements to ensure that they are complete and accurate according to policy.
Experience
5-7 Years
Level
Executive
Education
Diploma
Product Support Specialist II Resume
Summary : Works well as part of a team. Friendly, competent, hardworking employee, with strong organization and motivation skills, Maintain the highest of standards of personal and professional Conduct and ethics.
Skills : Computer Skills: Microsoft Word, Excel, Access, Outlook, and PowerPoint. Adobe, PDF, Lotus notes, and Acrobat Reader.
Description :
Provide clear and effective guidance over the phone or through a ticket system with the intent to exceed the customer's expectations with accuracy and professionalism.
Provide problem analysis and resolve client issues with the aid of available helpdesk tools.
Determine requirements by working with customers.
Be able to gather relevant data, identify root cause, then determine options and offer suggestions that lead to a resolution.
Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
Resolve matters by clarifying desired information, researching, locating and providing required information to manage customers.
Collaborate with team members on knowledge transfer, support policies, procedures and standards.
Maintain call quality under compliance with all required call quality metrics met.
Experience
7-10 Years
Level
Consultant
Education
Cyber Security
Product Support Specialist I Resume
Summary : A highly motivated fast learner, who believes that a company's main objective should be pleasing it clients. Product Support Specialist is responsible for providing technical support to a broad range of products and services from the company. Responsibilities include troubleshooting, resolving issues, and assisting in the design and implementation of new products.
Skills : Customer Service.
Description :
Answering customer calls and directly responding to questions, handling issues and providing guidance on services, inquiries or complaints.
Properly identifying adverse event contacts and escalating to the next level of support.
Present customer complaint investigation facts and details to management for those complaints that may have a potential safety impact.
Maintain confidentiality of personal matters and other information deemed to be confidential; as well as adhering to department and corporate policy and procedures.
Coordinate return of complaint samples for quality analysis.
Pediatric Physician Detailer Contact pediatric offices within a specific region and offer free samples and brochures to market Parent Choice formula line.
Research offices within the region using a number of internet tools and create a lead database within the client database.
Experience
7-10 Years
Level
Management
Education
G.E.D
Jr. Product Support Specialist Resume
Summary : Significant experience in self-directed positions requiring effective office management, accounting, marketing, administrative, human resources, and technical/automation/graphics skills.
Skills : Mobile Equipment/Forklift, CPR/First Aid, Class A CDL permit, Overhead and Underground distribution trained, Excellent Groundman, Safety Oriented.
Description :
Assist customers with product support for sales orders, quotes, equipment applications, repairs, exchanges and returns.
Obtained and surpassed bookings of $1M - $1.5M monthly for aftermarket sales by processing incoming orders (POs).
Created and updated customer information and customer sales orders in Visual and Call Center Database to keep customer information updated, allowing future users access to most current and accurate records.
Minimized need for issuing credit memos by downloading taxation certificates in Avalara against customer's account number that prevented company from invoicing the customer sales tax; prepared for tax audits.
Expedited revenue for the company by processing credit card payments for sales orders.
Processed invoices for accounts receivable and accounts payable, coding incoming invoices for payment by department or division.
Provide class room training for dealers and field service representatives.
Experience
10+ Years
Level
Senior
Education
Certification In Accounting
Jr. Product Support Specialist Resume
Objective : Customer Centric Technical Business Analyst with full lifecycle experience gathering business requirement elicitation, documenting business requirements, preparing technical specifications, Gap Analysis, Data Modeling, Quality Assurance, and Application Development.
Skills : Marketing, Customer Service.
Description :
Served as a liaison between the business and technologists, establishing professional relationships help collaboration.
Extensively used SQL for querying underlying database tables and resolve data issues.
Assembled information and customer feedback to clarify client requirements.
Reviewed customer data for accuracy and consistence, noting any anomalies.
Used Microsoft Excel and Oracle for Data Analysis and Reporting.
Facilitated and managed meeting sessions with committee of Vendors, Clients, and Stakeholders.
Elicited and documented requirements and worked with the business end-users to define project specs.
Experience
2-5 Years
Level
Junior
Education
Master Of Business
Asst. Product Support Specialist Resume
Headline : Enjoy working with software and the implementation and configuration of software in Unix/Linux environments and the challenges it brings.
Skills : Microsoft Office, Flexibility, Hard Working, Dedication, Reliable, Works well with others or alone, Organized.
Description :
Train Customers and Prospective Customers on how to use all products and services.
Research, maintain, and modify all Customer and Prospective Customer accounts.
Create and send out daily call sheets for all team members using Excel.
Mastering the inner workings of all Blue Book products and print-based advertising to customize the optimal program for each user.
Generate new free listed accounts for the database and explain our paid advertising programs.
Working closely with Sales Representatives on maintaining and acquiring new Customer Accounts by generating sales leads and strategies.
Attending trade shows to gain interest in our Network, obtain industry knowledge, learn new sales techniques, and offer business solutions for users and prospective users.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Product Support Specialist/Executive Resume
Headline : Detail oriented, efficient, organized professional with extensive experience Possess strong analytical and problem solving skills. Excellent written and verbal communication skills Managed and supervised staff Auditing.
Skills : SQL, Windows 7, Windows 8, VOIP.
Description :
Supported SaaS product that is used by many Fortune 500 companies.
Created Custom Reports using data pulled from SQL Database Created Custom SQL Queries per client specifications to retrieve data from SQL Troubleshot potential software related bugs Participated in feature enhancement teams.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Consistently met deadlines and requirements for all production work orders.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Met or exceeded service and quality standards every review period.
Experience
5-7 Years
Level
Executive
Education
Education Programs
Product Support Specialist Resume
Headline : Experience with the use and function of electrical tools, materials and equipment. Can operate line truck and stock, load/unload materials from trucks. Highly reliable, strong emphasis on safety, strives to meet and exceed expectations.
Skills : Software: .NET And SQL Server, Altiris Database, D-Base,.
Description :
Exported and downloaded files reporting equipment failure patterns.
Analyzed and monitored consistency in Clarify/Remedy tickets and complete updates.
Assisted with RMA testing and return device testing metrics.
Performed transactions of wireless satellite transmissions to NOC for registration.
Built wireless financial data reports and identify defective wireless trends.
Performed role as liaison to customers, vendors, and assist Account Support Manager (ASM) in researching and resolving customer billing and credit inquiries for our horizontal market.
Managed and maintained Mobile Messaging Business Operation System (MMBOS).
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