A System Support Representative is responsible for installing, troubleshooting, and fixing computer system hardware and software of all types. The duties and responsibilities vary depending on the software and hardware used by the clients, however, the following duties mentioned on the Systems Support Representative Resume are common regardless of these variables – answering requests for software and hardware support throughout the company, performing preventive maintenance on hardware systems and network equipment, troubleshooting problems and finding fixes, preventing loss during system upgrades and equipment replacement procedures, and removing viruses, malware and other damaging programs from software.
While hiring for this role, employers look for individuals who display the following skills and abilities – time management skills, excellent computer skills, strong communication skills, the ability to solve problems, and a high level of physical fitness. Employer requirements differ based on the complexity of their network systems, however, some employers will accept job applicants having past technical support experience or a bachelor’s degree in computer science or Information Technology.
Objective : Excellent communications skills, verbal and written, work well under pressure and able to deal effectively with all levels of management. Adapt well to changing needs with a very positive attitude. Respond well to challenges. A highly motivated individual with developed administrative, problem solving and decision making skills.
Scheduled Preventative Maintenance and plan service calls.
Loaded the ATM's operating system and software application from scratch for Bank of Nova Scotia.
Completed equipment cleanings as specified by Diebold contracts .Model #'s 1062 , 1072 and Optevas -Hardware and software support for Wincor Nixdorf ATM's - Provided technical support and maintenance for hardware and software, of products and components, also diagnosed and troubleshot varying issues with the ATM's.
Did Scheduled Preventative Maintenance to avoid unnecessary down time on the ATM's.
Achieved Software certificate of completion for the Siemens Nixdorf (PraCashDDC Compact Traning) - (IBM Canada) -The models of Wincor ATM's serviced and repaired were (2150, 2150xe, 1500xe and 1500 rear and front loading machines).
Supported primary NetWare 3.12 network as well as three NT servers with SQL applications in home office.
Supported NetWare servers in West Coast Facilities, including offices in Sacramento, Fresno, Kennewick, WA and Rivergate, OR.
Experience
2-5 Years
Level
Junior
Education
GED
System Support Representative Resume
Summary : To obtain a System Support Representative position that will enable me to use my strong leadership and organizational skills, grow professionally and personally, and the ability to work well with people in a team setting.
Currently provided Advanced Technical and Systems Support to all Hospice Internal/External staff.
Worked with set-up/deletion of user accounts, maintenance and troubleshooting various hardware/software programs and tracking equipment usage as needed, including access to equipment for new employees.
Primarly Liaisoned between the National IT desk and vendors in regards to problem resolution, troubleshooting, and system/hardware upgrades.
Provided additional support as needed to Managers and Directors.
Cross trained for various departments; front desk, Hospice House, Bereavement, Medical Records, Facilities and Patient Access.
Knowledged of general office practices, organizational structure and specialized knowledge of department policies.
Routinely used several different programs and databases in order to accomplish work assignments.
Experience
7-10 Years
Level
Management
Education
AA In Business Administration
System Support Representative Resume
Objective : To find a System Support Representative position that allows me to use my education and abilities. To maintain and improve current systems, provide leadership, and contribute to a team environment.
Resolved center communication problems Logging of all calls in the MIS support system.
Coordinated file save tape operations on a daily basis.
Maintained Center and MIS computer supply inventory.
Maintained ADDS terminals, ADDS keyboards, Okidata printers, and Seiko SII printers in all the centers.
Assisted MIS Director and other MIS personnel with additional responsibilities.
Experience
2-5 Years
Level
Executive
Education
Master Of Science
System Support Representative Resume
Objective : Detail-Oriented System Support Representative with 18+ years of knowledge and experience with retail environment point-of-sale (POS) systems as a hardware/software troubleshooting analyst. Possess a high level of professionalism, integrity, corporate loyalty, and customer service. Works well independently in self-directed work environments as well as collaboratively in teams.
Skills : Networking, Servers.
Description :
Remoted Store Competency Center Provided support to field technicians in critical situations, identifying and resolving retail store systems problems requiring a higher level of expertise.
Supported Self-Checkout System, Lexmark printers, Xerox printers, Symbol products, OEM peripherals, and all IBM point of sale equipment and networks.
Exceeded metrics, including number of calls taken, providing a resolution to problems more than 90% of the time.
Recognized by peers, team leader, and manager for taking ownership of and escalating or resolving situations effectively.
Mentors Remoted Technical Support agent when applicable Resolves customer satisfaction issues.
Verified Employment: 316-687-0153 Team Lead: Kevin Moore Manager: Jennifer Plascjak Provide technical support to customers with technical and functional issues using the company's Engagement Software using telecommunications
Experience
2-5 Years
Level
Executive
Education
BBA In Business Administration
System Support Representative Resume
Objective : As a System Support Representative, responsible for Performing varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted Service Level Agreements (SLA), and obtaining a high client Satisfaction Rating.
Skills : Supervising Skills, System Management.
Description :
Supported 600+ clients with application and hardware troubleshooting and repair, including dial-up and Nortel VPN connectivity issues.
Provided phone support for remote users.
Provided basic AD User Administration including password resets, domain computer account creation, and Group permission verification.
Performed and documented Installs/Moves/Adds/Changes including Local/Network Printers and Workstations and application installations.
Troubleshoot and maintained of various models of PC and printer hardware.
Provided daily support through prioritization of response time, call severity, and resource management to meet service level agreements.
Verified Employment: 316-687-0153 Team Lead: Nick Hungria Manager: Jennifer Plascjak Provide technical support to customers with technical and functional issues using the company's Engagement Software using telecommunications.
Experience
2-5 Years
Level
Junior
Education
Diploma
System Support Representative Resume
Summary : A dedicated and hard-working administrative assistant with demonstrated excellence in customer satisfaction, computer operations, and data entry with the ability to navigate multiple applications. Has years of experience in dealing with customer relations, troubleshooting customer complaints, and providing quality assurance while maintaining a professional demeanor.
Skills : Troubleshooting, Inventory Control.
Description :
Presented Provides exceptional customer service while executing new and discontinued items, suppliers, and promotions.
Researched and resolved issues with merchandising, store, and vendors to ensure accurate financial data.
Provided support to Merchandising Category teams by executing vendor, item, cost, and retail information in the Retail Pricing application to ensure customer requirements are met.
Utilized the Retail Pricing (RP) application, executes all DSD data additions, changes, and deletions in a timely manner to support multiple banners in the organization.
Investigated issues reported via DSD Problem Pricing application and posts appropriate resolutions for reported issues.
Provided appropriate cost adjustments to accounting to ensure accurate vendor payment and proper posting of financial inventory records.
Verified Employment: 316-687-0153 Team Leader: Cornelia Connelly Manager: Amy Lyon-Stover Provide technical support to customers with issues using the company's Tax Software using telecommunications.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
System Support Representative Resume
Objective : A challenging System Support a Representative position for a progressive and growth-oriented company where my hands-on experience and education will be utilized and positive performance will lead to mutual success.
Skills : Microsoft Windows XT/7/10, Microsoft Windows Server2003/2008, Microsoft Office 2007/2010, Active Directory - User & Computer Admin.
Description :
Assisted the general sales staff in developing a needs analysis for clients.
Assisted the general technical staff in implementing and supporting new and emerging configurations.
Developed technical training guidelines (in conjunction with the Service Manager) for the general technical staff, and assisted in diagnosing/repairing an advanced system and network failures.
Assisted the Service Manager in scheduling and supporting the general technical staff in their field service efforts, as well as providing an escalated level of service and support for those clients with continuing system failures.
Provided excellent customer service for approximately 100 customer calls daily.
Worked together well with other team members while resolving inquiries.
Updated customer profiles on a computer system.
Experience
2-5 Years
Level
Junior
Education
GED
System Support Representative Resume
Summary : System Support Representative Professional with 22 years of experience managing IT infrastructure projects in different functional areas. Experience in implementing and managing small and medium scale networks inclusive of voice and web services and in implementing and maintaining Enterprise Resource Planning (ERP) applications.
Skills : Supportive Skills, System Management.
Description :
Provided technical support, assistance, and maintain hardware/software configuration for certified Mission Planning Environments.
Supported primary and secondary customers by performing updates, upgrades, maintenance, and disposition of mission planning hardware/software.
Analyzed software, hardware, and system malfunctions, and implement corrective actions.
Delivered technical briefings for users of mission planning systems, software, and data (including classified and unclassified source data) as required.
Supported unit needs during exercises, daily training, deployments, and real-world contingencies.
Provided SSR support/expertise as requested by the Mission Planning Systems Support Facility.
Managed customer escalations in a timely manner
Experience
10+ Years
Level
Senior
Education
Master Of Science
System Support Representative Resume
Summary : Pursuing a System Support Representative position in a leading matrix or projectized corporation with the opportunity to progress and develop a career path.
Skills : System Management, Analysing Skills, Training Skills.
Description :
Installed, Moved, Added, and Changed (IMAC) activities, as well as data backup and restore on certain accounts, for clients.
Interfaced with the client, and need to understand the local and regional infrastructure and key contacts in the other competencies, such as network team, server admin, and others, in order to ensure that the proper team is aware of, and taking action on the problem.
Accessed multiple knowledge bases to find answers to complex issues.
Wrote customized reports for users of the system.
Provided technical support for a specific product.
Provided customers with accurate information and recommendations on how to resolve their issues.
Resolved customer issues over the phone, either remotely or onsite.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
System Support Representative Resume
Headline : Experienced in System Support Representative with emphasis on accounts payable, procurement, and security modules. Experienced in the functional and technical aspects of requirements and data modeling, coding/development in Oracle PL/SQL and COBOL, DB2 and DB2/QMF, building and execution of test cases, and implementing applications.
Skills : Supervising Skills, Designing Skills, Server Management.
Description :
Resolved client questions via phone or modem (using PCAnywhere).
Accessed multiple knowledge bases tools to finding answers to complex issues.
Followed professional call center procedures and using available tools to research problems and find solutions.
Scheduled travel arrangements for all members of the MIS department.
Designed client / server networks with a total of about eight (8) IBM X-Series Servers and approximately 100 plus Workstations.
Installed configured different models of Cisco Routers in four customer locations.
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