A Tle Service writer is hired to write and finalize customer service orders for the company Tire and Lube Express department. The position accountabilities are listed on the Tle Service Writer Resume as – making suggestions based on customer needs, selling care packages, providing tier-one technical support for all products, making product suggestions, tracking inbound and outbound calls, assisting customers with their merchandise purchases, processing TLE service orders, operating the TLE register, and identifying safe and unsafe working conditions.
To ensure success in this role, the following skills are often expected from job applicants – strong knowledge of the automotive industry, the ability to compute ratio and percentage, knowledge of interpreting and understanding instructions, characters, symbols, and other relevant matters, and mathematical abilities. Formal education is not a must, however, possessing a high school diploma or GED will be a merit.
Summary : Tle Service Writer is Addressing customer's questions and needs promptly and professionally. Ensuring comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled. Reviewing results of customer satisfaction surveys with the service manager. Meeting the dealership's standards for repair order production.
Skills : Elementary Education, Planning.
Description :
Greeted the customers in the auto service area and write up the work order for the services the customer wants.
Placed special orders and called other stores to find desired items.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Described merchandise and explain operation of merchandise to customers.
Prepared merchandise for sales floor.
Accepted and processed returns.
Suggested accessories and complementary purchases.
Experience
7-10 Years
Level
Management
Education
Bachelors Of Theology
Tle Service Writer Resume
Summary : Tle Service Writer with 9 years of experience in Greeting customers and make them feel welcome. Working with customer and technician to identify required services using vehicle's service history. Advising customers on necessary/suggested services and costs; advising of any current special promotions available. Computing the cost of replacement parts and labor. Scheduling appointments with customers.
Skills : 10 Key By Touch, Microsoft Office, Windows 10 Plus Older Versions.
Description :
Greeted customers, Ascertained what they would like provided to their vehicle, informed them of any specials we had going on.
Wrote them up telling them the prices for goods/services rendered and got their electronic signature and keys while letting them know the approximate wait time.
Covered seats/floor then drove car into the garage to proceed with oil change, topping off of other engine fluids and/or changing tires.
Learned the daily functions of the shop, How to gauge oil amounts and levels, I learned how to check and fill other engine fluid levels except on cars/trucks that had sealed systems.
Learned how to change tires, plug leaks appropriately and learned the importance of putting tires on with the appropriate torque.
Used Customer service, mechanical skills, multitasking.
Created new customer accounts.
Experience
7-10 Years
Level
Management
Education
BA In Broadcast Journalism
Tle Service Writer Resume
Summary : To find a permanent employment that offers opportunity for growth and advancements. Highlights: Hard worker Quick Learner Team Player Reliable Driven Motivated Hospitable TWIC card. Ability to set and achieve targeted goals. Experienced and desire to work with technology. Validating in-state drivers license and an acceptable, safe driving record.
Skills : Computer Literate, Data Entry, Filing, Money Handling, Customer Service Familiarity.
Description :
Relayed information to technicians about a vehicle.
Maintain adherence to all company protocols.
Monitored entrances, exits and fitting rooms for signs of theft.
Maintained the time of answered incoming claim calls to 60 seconds or less.
Effectively adjudicated 20-30 claims per day.
Maintained an average of 40+ calls per day.
Promptly, effectively and professionally responded to all claim telephone inquires.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree
Tle Service Writer Resume
Headline : Tle Service Writer is Following up with customers on the status of their vehicle, based on how the customer wants to be informed. Following up with customers to ensure satisfaction. Gaining superior product knowledge to effectively help customers. Providing an exceptional customer experience to drive loyalty.
Promptly handled all extraordinary claim, customer or client issues to a successful conclusion.
Maintained positive working relationships both internally and externally.
Worked closely with the Claims Lead and promptly resolve customer and/or client claims issues.
Delivered extraordinary experiences and make meaningful, memorable moments at the service counter.
Accurately and efficiently processed transactions while preserving a world-class client experience.
Accurately and efficiently managed the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience.
Supported service counter operations, including managing the line up to ensure clients are serviced as quickly as possible, preparing product for transactions, packaging client purchases, and returning product to the sales floor.
Experience
5-7 Years
Level
Executive
Education
BA
Tle Service Writer Resume
Headline : Tle Service Writer is Using a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle. Producing repair orders for customers, including cost and time estimates, with full transparency. Communicating frequently with technicians and parts associates to ensure timely completion of work.
Skills : Planning, Communicational Skills.
Description :
Scheduled appointments for service/maintenance/recall work.
Greeted customers and inspect their vehicle.
Conducted all business with sincerity, honesty, and genuine concern for customer.
Listened to customer’s reason(s) for bringing their vehicle to the service department.
Advised customers about necessary/suggested services and costs.
Followed the status of the customer's vehicle from service bay entry through completion of work.
Kept customers informed of any changes that occur.
Experience
5-7 Years
Level
Executive
Education
BS
Tle Service Writer Resume
Objective : Tle Service Writer is setting, confirming and preparing for appointments with customers so they can have a great service experience. Meeting or exceeding targeted sales goals & the targeted customer satisfaction index. Greeting customers in a friendly manner when they arrive. Determining vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
Skills : Service Writer, Ordering.
Description :
Identified RV problems and services by listening to customer’s description of symptoms.
Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Developed estimates by costing materials, supplies, and labor.
Calculated customer’s payment, including deductibles.
Prepared repair orders (RO).
Handled customer complaints and maintains high customer satisfaction standards.
Periodically checked on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status.
Experience
2-5 Years
Level
Executive
Education
GED
Tle Service Writer Resume
Objective : Tle Service Writer is Meeting key performance indicators on quality & transactional performance (e.g. coaching/mechanical evaluations, communication, documentation, OON Fees, etc.). Understanding of Driver Services & Network Management MAP & Collision functions. Working flexible schedule to support hours of operation (may include weekends).
Skills : Scheduling, Supervising Skills.
Description :
Provided exceptional customer service by educating customers about Office Depot products and services.
Effectively utilized communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
Performed duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets.
Ensured the completion of damaged and defective/buy back merchandise through the RCC process.
Proactively acknowledged and engaged every customer to ensure a positive customer experience.
Utilized and understood the selling program to promote the sale of the best solution as well as additional product and/or services solutions.
Maintained awareness of planned advertisements and promotions.
Experience
2-5 Years
Level
Executive
Education
Diploma
Tle Service Writer Resume
Objective : Tle Service Writer is Clearly, and accurately documenting transaction in activity log. Submitting all component failures repaired at dealerships to the warranty team that qualify for goodwill adjustments. Adhering to contact center scheduling and performance metrics.
Evaluated the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
Assisted customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes.
Set weekly ads, including price changes, and any associated updates to store signage.
Worked to continually develop personal selling skills and specialized product knowledge through sales and service tools provided.
Drove Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
Ensured compliance with company policies, procedures and practices.
Supported company loss prevention efforts.
Experience
2-5 Years
Level
Executive
Education
Diploma
Tle Service Writer Resume
Objective : Tle Service Writer is Managing client authorizations limits and instructions. Conducting proper follow up on all down vehicles and pending transactions. Resolving transaction discrepancies with vendors. Escalating all client approvals to team lead or mentor. Documenting client savings.
Skills : Team Lead, Documentational Skills.
Description :
Greeted customer promptly on the Service Drive.
Obtained customer and vehicle Information.
Clearly reported all vehicle symptoms as described by the customer.
Determined and recommended necessary maintenance based on age, mileage and history of the vehicle.
Prepared a complete and accurate estimate of cost for labor and parts.
Established follow-up times.
Monitored the progress of each vehicle throughout the day and update customers frequently.
Experience
2-5 Years
Level
Executive
Education
GED
Tle Service Writer Resume
Objective : As a Tle Service Writer is Developing and maintaining a knowledge base of the evolving products and services Previous experience in customer service, sales, or other related fields a plus. Building rapport with clients. Prioritizing and multitask & Adhering to current parts and labor reference guides for parts pricing and labor times.
Skills : Service Writer, Client Assistant.
Description :
Verified the final invoice reconciles with the work performed on the repair orders.
Comfortably and clearly explained all completed work and charges to the customer.
Cleaned driving record and valid driver’s license.
Handled customer inquiries and complaints.
Provided information about the products and services.
Troubleshoot and resolved product issues and concerns.
Documented and updated customer records based on interactions.
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