Roles And Responsibilities
The responsibilities of a 911 Dispatcher include attending emergency calls, maintaining communication with callers, selecting relevant codes using the information received, maintaining call logs, assessing the severity of the situation, and informing the situation emergency service staff, using computer equipment, and training junior dispatchers.
- Maintain a calm disposition while proffering safety recommendations to terrified callers.
- Utilize administrative tools such as word processors to prepare a variety of case records.
- Collaborate with supervisors, subordinates, co-workers, and appropriate emergency services to address the needs of callers.
- Monitor alarm systems to respond to calls pertaining to theft, intrusion, or armed robbery.
- Employ their logical skills in evaluating alternative solutions to determine the most suitable approach to a problem.
- Interact with callers to obtain relevant information regarding their location, identity, and emergency situation.
- Maintain accurate record of emergency calls, messages, and dispatch details.
Education & Skills
Cover letter for 911 Dispatcher should preferably mention the following skills:
- Good speaking and listening skills.
- Ability to think fast and make quick decisions.
- Ability to work under stress.
- A clear and crisp voice.
- Problem-solving abilities.
- Familiar with computers and other technicalities.
- Teamwork.
Successful cover letters for 911 Dispatcher often mention the following qualification(s):
- High school diploma or a GED.
Dear Mr./Ms.,
This is in reference to the job opening for the position of 911 Dispatcher at [XXX County]. Working at [YYY County Emergency Department] as a 911 Dispatcher for over a year has helped me develop the relevant skills required to perform the role effectively.
Emergencies can occur in any town or place, and [XXX County] is no different. The government has done a great job of responding to distress calls from people and helping them appropriately. Through my skills, I want to help people who find themselves in life-threatening situations by being a part of your organization.
During my time at YYY County, I was able to help several people who found themselves in dire situations. Some of these individuals were in life-threatening situations and needed immediate assistance. Through my quick thinking and communication skills, I was able to save many lives.
Currently, at YYY County, I am tasked with the following responsibilities:
- Taking calls from people in distress.
- Listening to their problems and keeping the channel of communication alive.
- Suggesting ad-hoc emergency measures in case of minor issues.
- Connecting the callers to suitable respondents.
- Monitoring the location of emergency service staff.
- Maintaining call logs and keeping track.
I am highly skilled in multi-tasking and can work effectively in a fast-paced environment. I can handle stress, understand the situation, and make the necessary decisions that can save lives. I have recently moved to [XXX County] and would be glad to offer my services as a 911 Dispatcher to your county.
Thank you for your time and consideration.
Sincerely,
[Your Name]
