Logistics Dispatcher Resume
Objective : Logistics Dispatcher with a combined 20+ years in Customer Service, the last 13 years in call center environments. Well adverse in working in a fast paced environment to meet and exceed expectations set by the customer and our company. Continue to maintain an excellent rapport with internal and external business peers to assist in achieving desired results.
Skills : Excel, Oracle, Management SKills, Creative Writing, Public Speaking, Word.
Description :
- Worked on a global level with multiple call centers and local warehouses to provide strategic planning in order to meet established requirements and business goals while coming in world-class on a corporate level.
- Reviewed final day, next day against previous patterns and trends and work with Field Operations Manager to determine optimal staffing needed to achieve desired results over a long term view.
- Dispatched accurate and appropriate information to Field Service Technicians using a computer-based dispatch system (Cheetah) and/or via phone, messaging, or email.
- Determined priority and location of all activities.
- Assigned respective Field Service Technicians to achieve maximum productivity.
- Knowledgable of geographical challenges in each territory and calculating driving distances.
- Communicated inventory issues with the inventory department and report inventory shortages from drivers to the inventory department.
Experience
2-5 Years
Level
Junior
Education
Associate of Arts
Logistics Dispatcher Resume
Objective : Responsible for Ensuring each stakeholder is provided excellent service throughout the shipment process, including quick response to inquiries and problem resolution, and also Driving excellent performance Tesla logistics partners and internal teams.
Skills : Microsoft Office, Data Entry, Filing, Switchboard, Customer Service, Multi-Tasker, Multi-Line Phone System, Sap, As400, Sitelink, Starz.
Description :
- Belfield, ND Maintains the driver support data in TMW, driver's load event maintenance, and the TMW dispatch system including driver time off schedules.
- Effectively managed 100 - 150 company drivers and 200 plus contract drivers by building positive relationships and coaching drivers for success.
- Monitored and updated, as required, the TMW driver load data to keep the information in real time and updating the operating system.
- Functioned as the primary contact for drivers' daily operations.
- Used independent judgment in determining when drivers need to be pulled off the road for unsafe operation.
- Coordinated with Load Planners to determine driver requirements pertaining to timing and customer expectations for service.
- Effectively delivered key factor results for utilization, retention, safety and service.
Experience
2-5 Years
Level
Executive
Education
Business Marketing
Logistics Dispatcher Resume
Headline : Responsible for Dispatching Tesla drivers efficiently & effectively – consistently looking for ways to optimize productivity, and also Ensuring each stakeholder is provided excellent service throughout the shipment process, including quick response to inquiries and problem resolution.
Skills : Dispatcher, Pilot, Bartender, CPR, Sales Consultant.
Description :
- Calculated drive time while making sure to confirm, update and maintain accurate records in the database (SAP) Communicate any customer issues with the respective Customer Service Representative as well as reporting any unusual occurrences regarding patients, property, or service to Customer Service Manager.
- Scheduled all deliveries daily.
- Managed truckload within DOT regulations.
- Maintained adherence to union contracts (where applicable).
- Maintained RTA compliance.
- Maintained GPS Data.
- Imparted safety policies/procedures to staff.
Experience
5-7 Years
Level
Executive
Education
MS
Logistics Dispatcher Resume
Headline : Highly organized employee, with extensive logistics experience in various dispatching roles that require effective management and communication skills: Honest and fair management, multitasking, prioritization and problem solving skills.
Skills : Computer Skills, Multitasking, Customer Service.
Description :
- Maintained adherence of OSHA regulations.
- Planned delivery routes efficiently.
- Scheduled appropriate employees/vehicles for deliveries.
- Maintained accurate delivery log book and review weekly.
- Managed customer will-call.
- Acted as a conduit between the sales team and customers during deliveries.
- Assisted with deliveries when necessary.
Experience
5-7 Years
Level
Executive
Education
MS
Logistics Dispatcher Resume
Summary : Specialized in over twenty years as a Call Center Representative with a background in Dispatch and Customer Service. Known as an individual contributor who can work independently or part of a team and who uses effective interpersonal skills that allow people and department to achieve goals. Skilled in scheduling telecommunications, data entry and computer spreadsheet.
Skills : PBX Operator, Customer Service, Certificate In Supervisor Management, Housekeeping.
Description :
- Dispatched Medical Specimen for the Texas/Louisiana Gulf Coast.
- Maintained successful communication via Nextel with RSR.
- Called Center Representative Interact with client to schedule specimen to pick up's.
- Solved issues concerning specimen reports.
- Prioritized of work and multitasking.
- Managed client's call log.
- Coordinated timing with production.
Experience
10+ Years
Level
Senior
Education
Certificate In Management
Logistics Dispatcher Resume
Headline : Responsible for overseeing the resolution of any equipment issues in the field, and also Coaching Tesla drivers and internal team on the utilization of Tesla Logistics Mobile Application. to Tesla drivers and internal teams.
Skills : MS Office, Multitasking, Coordinating Skills.
Description :
- Maintained a high rate of on-time performance through in-depth knowledge of customer requirements and shipping operations; optimize productivity by communicating effectively with agents, vendors, and distributors.
- Monitored activities of drivers; combined loads to maximize efficiency, increase profitability, and enhance diver productivity.
- Managed daily operations of 30 drivers and GPS tracking of all trucks nationwide.
- Multi-tasked between dispatching, file maintenance, call routing, and handling customers.
- Managed and tracked up to date client schedules for shipment pick-ups and delivery.
- Maintained record of mileage, fuel used other delivery-related expenses and charged all accounts accordantly with Truck Mate application.
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
Experience
5-7 Years
Level
Executive
Education
MS
Logistics Dispatcher Resume
Headline : Responsible for Evaluating the effectiveness of administrative and management programs, direct special studies and analyses to enhance the services of the functional areas of the Office to Departmental clientele, and ensures the implementation of cost-effective and feasible solutions.
Skills : Planning Skills, Customer Service, Dispatcher.
Description :
- Tracked all vehicles on a global GPS network.
- Performed a variety of tasks simultaneously.
- Collected customer feedback and made process changes to exceed customer expectations.
- Responsible for making daily schedules for 30 drivers, implemented up-to-date records of staff hours to reduce overtime, and maintained day to day vehicle maintenance reports for multiple vehicles.
- Knowledgeable of the locale to facilitate well routed deliveries.
- Knowledgable of Allied product lines.
Experience
5-7 Years
Level
Executive
Education
Certificate In Management
Logistics Dispatcher Resume
Headline : Highly motivated office administrative associate with more than five years of experience. Seeking a position with a company to further my knowledge and experience.
Skills : Word, Excel, Outlook, Accounts Payable, Customer Service, Data Entry, Dispatch, Logistics, Oracle, Typing.
Description :
- Responsible for safe on-time delivery standards.
- Routed deliveries in a cost-efficient manner.
- Operated in compliance with DOT standards.
- Met reloads weekly goals.
- Found backhauls for trucks on the road.
- Maintained strong customer and employee relations.
- Responsible for customer service, heavy phone volume, price quotes, and tracking shipments.
Experience
5-7 Years
Level
Executive
Education
CSA In Human Performance
Logistics Dispatcher Resume
Objective : Dedicated and focused Administrative assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. also have a background as a Logistics Dispatcher successful at managing custom compliance, customer service, and transportation logistics. Assisted in hiring, new hire orientation and training for new hires.
Skills : Microsoft Office, Communication Skills, Planning Skills.
Description :
- Assisted external and internal consumers with spot market pricing based on lane history, market indicators, and capacity restrictions or surpluses.
- Tracked all shipments and provided status updates to clients while updating the system.
- Negotiated competitive rates from carriers and partners while maintaining service levels to properly handle business.
- Monitored and handled daily check calls with assigned Carriers, owner-operators, and partners to ensure they are in compliance with company policy.
- Resolved pending services issues with carriers and communicated resolution properly to clients.
- Provided accurate pick-up and delivery to enable high production out of each unit and ensure on-time delivery performance for customers.
- Monitored and communicated all service failures of assigned owner operators to the Director of Operators and Customer Service Team.
Experience
2-5 Years
Level
Executive
Education
MS
Logistics Dispatcher Resume
Objective : Logistics Dispatcher with 4 years of experience in Conducting regular meetings with Tesla Drivers, Developing and coordinating processes to efficiently move vehicles to and from intermediary hubs and final destinations.
Skills : Microsoft Word, Communication Skills, Customer Service.
Description :
- Managed the full loads having to find carriers for my units to move all over the country.
- Processed billing for specific full load department but also am cross-trained in wholesale and specialized.
- Learned how to work in a fast-paced environment and handle multiple phone calls and manage my time.
- Ensured all Owner Operators remain in DOT (Department of Transportation) Compliance.
- Answered dispatch phones according to service level and incoming call volume, helping to facilitate communications between Field Service Technicians and Field Operations Managers.
- Worked with SAP/CRM data entry and reconciliation as well as processing email requests within 15 min of receipt and Dispatch Route assignments within 10 minutes of receipt.
- Determined the most cost-effective procedures and routes for shipments.
Experience
2-5 Years
Level
Junior
Education
Diploma
