Product Support Representative Resume Samples

A Product Support Representative is a technical support professional who tries to solve the technical issues related to a product purchased by the customer. Working typically in a team environment, these representatives execute all the tasks mentioned on the Product Support Representative Resume – answering phone calls and providing support to callers, listening to the description of the customers and determining the best way to solve the issue, diagnosing the technical issue and fixing various problems, submitting service requests; maintaining database, and responding to help requests immediately.

Employers seek candidates possessing the following skills – ability to solve technical issues; strong communication skills to understand the exact issue, computer skills to fix technical issues, data entry proficiency, outstanding knowledge of the product, its components and its making process; and thorough knowledge of using the internet and social media platforms. An Associate’s degree or bachelor’s degree in IT is commonly required.

Product Support Representative Resume example

Product Support Representative Resume

Objective : Rated Master Mechanic looking for challenging work in product support field/ shop management. Use extensive skills, knowledge, creativity and drive.

Skills : Customer Service, Claims Processor, Sales, Telecommunications.

Description :

    1. Received inbound calls for Intuit TurboTax products and services.
    2. Troubleshot upgrades, downloads, unlocks, cd, online products.
    3. Helped customers file taxes Accomplishments Help customers file taxes.
    4. Supported tax professionals across the country in a call center setting.
    5. Utilized problem-solving skills during the busy tax season Troubleshoot systems and tax software queries in-network and stand-alone settings.
    6.  Assisted Customer Service with product call renewals Utilize bilingual skills for Spanish speaking end users.
    7. Responsible for sales of periodic maintenance programs for industrial lift trucks.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Gen Studies


Product Support Representative II Resume

Headline : Analyst possessing a unique combination of skills, including business analysis, applications support, quality assurance testing and applications development experience in top-tier financial and insurance organizations.

Skills : Inventory management, Research, Customer Service.

Description :

    1. Provided phone assistance (to include remote access assistance when necessary) in resolving technical support issues.
    2. Resolved installations, repairs, upgrades, backups, and other maintenance tasks.
    3. Required and track and complete trouble tickets opened in CMS.
    4. Handled customer service for bank customers relating to their remote deposit account, which includes maintenance, gateway setup, and creating accounts.
    5. Troubleshot customers PC relating to their remote deposit capture by streaming in and detecting the cause of the issue and possible fix.
    6. Assisted in the creation of troubleshooting guides for new products that we support in an industry-standard format.
    7. Recreated client issues in the test environment, Identifies/documents how applications and systems interact to support business processes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Systems


Product Support Representative I Resume

Objective : To secure a position in which able to use strong interpersonal skill and passion for people.

Skills : SAP Experience, Management.

Description :

    1. Provided product recommendations; resolve product problems.
    2. Conferred with customers by telephone or in-person to provide information about products and services, to take or enter orders.
    3. Recorded details of inquiries, complaints, and comments, as well as action, is taken.
    4. Checked to ensure that appropriate changes were made to resolve customer problems.
    5. Determined the charges for services requested, collect deposits or payments, or arrange for billing.
    6. Referred unresolved customer grievances to designated departments for further investigation.
    7. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
    8. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Business

Product Support Representative/Executive Resume

Headline : To obtain an entry level position that will facilitate further education and skillset in Information Technology infrastructure management.

Skills : Adobe Photoshop, Adobe Illustrator, Microsoft Exchange.

Description :

    1. Assisted CPAs with Microsoft Exchange account creation and Microsoft ActiveSync, including all troubleshooting.
    2. Dealt with local servers (2003, 2008 R2, and 2012), troubleshooting permissions, and other factors.
    3. Maintained an achieved status or higher for call metrics consistently for a period of over six months.
    4. Performed technical support and provided answers to questions for the company's cloud environment, website builder, and four modules.
    5. Handled product escalations, ensuring timely resolutions to previously unresolved issues.
    6. Maintained an achieved status or higher for call metrics consistently for a period of over six months.
    7. Provided first call resolution for members through excellent listening, problem-solving, and communication skills.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Technology

Product Support Representative III Resume

Summary : To obtain a position where can utilize business acumen and leadership skills to increase efficiencies while further developing as a business professional.

Skills : Microsoft Office, Windows, Keyboarding.

Description :

    1. Provided technical support via phone, remote connectivity, and email.
    2. Answered user inquiries regarding computer software.
    3. Installed software and peripheral equipment, following design or installation specifications.
    4. Trained and instructed new and tenured employees on software modules with best practice policies, ensuring clients were helped as efficiently as possible.
    5. Attended training programs and shared knowledge gained with teammates to maintain and improve the overall job skill set of the group.
    6. Software tested and checked for bugs in software, ensuring successful release to clients.
    7. Conducted onsite training at offices on implementation and usage of software, preparing staff on best practices.
    8. Resolved billing/insurance issues for clients through knowledge of Medical and Insurance billing.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Customer Service Certified

Product Support Representative/Representative Resume

Headline : Extensive experience in the customer service industry, Love to learn new things and always up for a new challenge.

Skills : Technical Skills, Organized.

Description :

    1. Interfaced with Engineering Departments to provide specifications for new products.
    2. Followed design, prototype, and introduction of new products to ensure product launch goals are met.
    3. Managed and supervised product support representatives in the US and Canada.
    4. Worked with Marketing Department on developing marketing materials, leaflets, and advertising products.
    5. Coined a number of trademarks now in use by the company.
    6. Worked directly with other department heads to ensure a smooth transition during the merger.
    7. Assisted Territory Managers and Regional Sales Managers in developing new territories, adding new dealer locations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Occupational Education

Product Support Representative III Resume

Summary : To obtain an entry level position that will facilitate further education and skill set in Information Technology infrastructure management.

Skills : Social Media, Management, Marketing.

Description :

    1. Assisted customers via an online support email system with computer-related issues concerning various Canon products.
    2. Developed and implemented valuable technical documents for distribution to Canon customers.
    3. Researched and escalated technical issues including but not limited to hardware connectivity, quality issues, and software issues.
    4. Trained to support multiple product groups for various -Small Home/Office, Printers, and Digital Cameras.
    5. Fraud Prevention Administrator Contacted Customers to validate orders and/or confirm fraudulent activity on Customer Accounts.
    6. Verified genuine Customer Interactions with Sales and Confirmed Fraudulent Orders.
    7. Maintained detailed spreadsheets documenting Fraud Prevention Team Productivity and Sales Statistics.
    8. Secured customer's private billing information.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Web Design

Asst. Product Support Representative Resume

Objective : Amiable professional driving process improvements through collaborative team efforts. Experienced in various aspects of manufacturing and supply chain for impactful contribution.

Skills : Communication Skills, Management.

Description :

    1. Led team meetings exploring process alternatives to arrive at best practice solutions.
    2. Coordinated work between multiple expert resource departments for customer inquiry management.
    3. Referred customer complaints to designated departments for investigation and satisfactory resolution.
    4. Facilitated supply chain improvements through lean six sigma analysis and implementation.
    5. Conducted trend analysis on customer complaints about the development of improvement plans.
    6. Collaborated with business management, sales, planning, customer service, technology, quality assurance, regulatory affairs.
    7. Monitored the customer return process and determine credit conditions.
    8. Created interactive digital presentations using Tableau software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MBA

Lead Product Support Representative Resume

Headline : To receive a position as a Collector with Chase Professionals. Technical support representatives answer incoming phone calls and provide support to callers experiencing computer problems of all kinds.

Skills : Analytical Skills, Organized.

Description :

    1. Received and answered customer inquiries and requests regarding products, orders, pricing, and other services offered.
    2. Provided operational support for Garmin's consumer electronic products by phone, letters, fax, and email.
    3. Worked with customers to determine which products, accessories, and plan of action best served their individual needs.
    4. Remained current on changes in policies, procedures, and product offerings.
    5. Reported any and all out-of-line conditions affecting customer satisfaction.
    6. Developed and maintained department and company image and philosophy to the public.
    7. Monitored, documented, and reported failure trends in Garmin equipment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Associate Product Support Representative Resume

Summary : Product support representative with over experience with construction and agricultural equipment and aftermarket replacement parts.

Skills : Organized, Management.

Description :

    1. Managed the parts department in local and international parts sales.
    2. Supervised 5 product support representatives.
    3. Generated weekly inventory and sales reports to monitor inventory and profit margins; control shipping and overtime costs.
    4. Conducted yearly parts department inventory audits ensuring accurate on-hand inventory counts.
    5. Hired new staff for parts department as needed.
    6. Trained new staff on departmental procedures including customer service, ordering, warehousing, shipping, receiving, and safety.
    7. Conducted timely and thorough annual employee reviews.
    8. Implemented training procedures and guidelines for handling overseas customer accounts ensuring timely and accurate orders.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Management

Product Support Representative Resume

Summary : To obtain a position in a supportive environment where can help the organization grow in value, utilizing capabilities, and abilities while gaining experience.

Skills : Analytical Skills, Communication Skills.

Description :

    1. Responsible for the installation, training, and support of POS systems to a variety of customers.
    2. Worked with IBM 4690/80 and Windows-based systems for Retail applications.
    3. Developed documentation to support the training. Involved in the development of Windows-based POS software called Marketplace for Info-Systems.
    4. Helped develop and market this product further, selected among a group.
    5. Traveled to open an office in San Diego.
    6. Developed and finally rolled out.
    7. Completed the IBM Electronic Marketing class to help develop a pilot preferred customer program for a store grocery chain.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Management