Wine Club Manager Resume
Summary : As a Wine Club Manager, oversees the operations and growth of our wine club, fostering valued relationships with members while promoting our brand, experiences, and products. This role involves curating exclusive wine selections, managing member communications, and assisting events to enhance the wine club experience.
Skills : Customer Service, Wine Knowledge, Wine knowledge, Customer relationship management, Sales and marketing, Event planning
Description :
- Developed and implemented strategies to attract and retain wine club members.
- Managed member database, ensuring accurate records and timely updates, including management of declined accounts and credit card updates.
- Responded to member inquiries and provided exceptional customer service.
- Collaborated with the winemaking team to curate quarterly wine selections.
- Organized tastings and educational sessions for club members.
- Assisted in the management of wine inventory.
- Created and distributed engaging newsletters and promotional materials.
- Managed the operations of a wine club, ensuring seamless communication between members and the winery to enhance customer satisfaction and retention.
Experience
7-10 Years
Level
Consultant
Education
Viticulture & Enology
Wine Club Manager Resume
Summary : As a Wine Club Manager, responsible for building strong relationships with our Casali Club Members, and driving growth and retention per the company goals. The Wine Club Manager will report directly to the Executive Director and ultimately the President of the Company.
Skills : Event Planning, Sales Management, Wine knowledge, Customer relationship management, Sales and marketing, Event planning
Description :
- Assisted with social media campaigns and website content related to the wine club.
- Promoted wine club events and initiatives to enhance member engagement.
- Coordinated logistics and managed department budgets.
- Successfully tracked records of billing, analyzing sales data to identify trends and opportunities for growth.
- Collaborated with the leadership team to integrate wine club offerings into broader sales strategies.
- Createdprovidedtrained staff with wine club documents, forms and SOPs.
- Worked closely with the marketing and operations teams to align on promotions and initiatives.
Experience
7-10 Years
Level
Senior
Education
Marketing
Wine Club Manager Resume
Objective : As a Wine Club Manager, responsible for high-value consumer sales and profitability through wine club shipments and reorder revenue. Additionally, the Wine Club Tasting Room Associate will provide excellent customer service and build customer and brand loyalty.
Skills : Marketing Strategy, Membership Management, Wine knowledge, Customer relationship management, Sales and marketing, Event planning
Description :
- Served as a go-to resource for user assistance and issues. Become a CRM master user.
- Performed duties and responsibilities in a manner consistent with the policies of the wines.
- Kept Crocker and Starr high on their list to schedule visits with us with their most exclusive customers.
- Followed up with members and customers to ensure satisfaction with the Crocker and Starr experience.
- Maintain buyer information on all customers for a more personalized and professional exchange using systems current and in development within the Crocker Starr office.
- Assisted in accurately managing inventory (including warehouse, physical, and winery), worked with current inventory protocol, and contributed to the development of better management systems.
- Stayed current with business trends in the industry and network with others in the trade to promote Crocker Starr.
Experience
2-5 Years
Level
Junior
Education
MBA
Wine Club Manager Resume
Headline : As a Wine Club Manager, responsible for our outreach programs and developing, maintaining, and growing our relationships with local hotels and other business partners.
Skills : Communication Skills, Inventory Management, Wine knowledge, Customer relationship management, Sales and marketing, Event planning
Description :
- Assisted in creation of promotional materials including the Club newsletter and other materials as necessary.
- Performed daily operations like data entry, order processing, invoicing and billing, coordination of shipments and mailings.
- Ensured that every active club member receives a wine club shipment and minimize credit card declines, and shipment returns.
- Answered incoming phone calls or emails and respond in a timely, courteous and professional manner.
- Worked with the Tasting Room Manager to coordinate, and execute on-site general events, Wine Club events, off-site events and festivals.
- Performed all opening and closing procedures.
- Assisted with social media and marketing as directed.
Experience
5-7 Years
Level
Executive
Education
Wine Marketing
Wine Club Manager Resume
Summary : As a Wine Club Manager, handle all ongoing customer maintenance, including adding or updating member information, modifying account status, notating customer interactions, emailing members, correcting credit information, etc. Keep the database clean and up-to-date.
Skills : Budgeting, Social Media Marketing, Wine knowledge, Customer relationship management, Sales and marketing, Event planning
Description :
- Completed annual club budget. Forecast wines, club growth, shipping costs and revenue, summit upgrades, expenses, and decline rates.
- Planned all aspects of wine club events and partner with the Tasting Room team to execute them.
- Ensured wine club shipment wine is distributed to all fulfillment locations prior to the club run.
- Created quarterly newsletter content and oversee printing and distribution to fulfillment house.
- Printed wine club applications and ensure the Tasting Room has an adequate supply of forms.
- Monitored key performance indicators and implemented remedies to ensure goals are met.
- Responded to all chargeback notices from credit card companies.
Experience
10+ Years
Level
Management
Education
Hospitality Management
Wine Club Manager Resume
Objective : As a Wine Club Manager, responsible for managing the club operations for members in all channels including all wine club activities, campaigns, and logistics. They are empowered to offer world-class service ensuring the optimal club member experience for our members, guests, and patrons resulting in excellent member retention.
Skills : Data Analysis, Team Leadership, Wine knowledge, Customer relationship management, Sales and marketing, Event planning
Description :
- Maintained a special handling list and processed all special handling orders.
- Segmented orders by fulfillment method, processed orders in ShipCompliant, and pickedpacked third-party and in-house shipping orders.
- Sent order forms via email and postal mail for Winery shipments manually entered all custom Vintner Select shipment orders and packed all Winery pick-up orders.
- Handled all inbound customer calls and emails related to DTC sales and account maintenance.
- Responded to all phone calls and emails promptly and professionally.
- Processed all e-commerce sales promptly and resolved compliance issues.
- Executed outbound telesales calling campaigns when required.
Experience
2-5 Years
Level
Junior
Education
Wine Marketing
Wine Club Manager Resume
Headline : As a Wine Club Manager, manage and improve the DTC shipping process, including auditing/correcting ship orders, updating rates in e-commerce and POS, training staff, monitoring/resolving back orders, and handling returns. Ensure all in-house shipping is completed promptly.
Skills : Public Relations, Team Leadership, Wine knowledge, Customer relationship management, Sales and marketing, Event planning
Description :
- Negotiated and managed 3rd party marketing company relationships (E-winery) to ensure efficient processes are in place to sell and ship wine legally and delight Estate customers.
- Worked with the Hospitality team to plan and execute all promotional campaigns.
- Sold wine at on- and off-premise events when required.
- Negotiated contracts with fulfillment houses and common carriers.
- Ensured Wine Club and DTC wines were available at fulfillment locations 15 days in advance of the new release monitored inventory levels and refreshed as necessary.
- Reviewed available cold shipping options and established summer shipping programs.
- Ensured the tracking numbers for all in-house shipments were entered into ShipCompliant at the end of the month.
Experience
5-7 Years
Level
Consultant
Education
Food Science
Wine Club Manager Resume
Summary : As a Wine Club Manager, responsible for ensuring accurate monthly and quarterly shipments, performing analysis of wine club membership trends, and providing input on methods to improve customer services.
Skills : Time Management, Customer Relationship Management (CRM), Wine knowledge, Customer relationship management, Sales and marketing, Event planning
Description :
- Worked with compliance vendors to ensure that our shipping permits were current.
- Reviewed the cost benefits of procuring permits for new states as they become available and made a recommendation on whether to pursue them or not.
- Implemented and kept our 3-tier system current and including new label registrations.
- Resolved orders that do not meet current compliance regulations.
- Maintained the accuracy and completeness of Ship Compliant, including SKUs, permits, tax rates, and COLAs.
- Assisted in setting up and breaking down event spaces and food offerings.
- Engaged with customers to ensure a fun, safe, and festive atmosphere.
Experience
7-10 Years
Level
Senior
Education
WSET Level 2
Wine Club Manager Resume
Summary : As a Wine Club Manager, assist the tasting rooms in increasing Wine Club membership while being the main point of contact for all members, assisting in sales, administration, and wine club-focused events.
Skills : Brand Development, CRM Software Proficiency, Wine knowledge, Customer relationship management, Sales and marketing, Event planning
Description :
- Provided directions, answer questions, and assist guests as needed.
- Helped with various event-related tasks, such as guiding groups through stations, managing lines, guest check-in, event support, property cleanliness, and providing general customer service.
- Ensured adherence to house policies, event policies, and safety protocols.
- Supported winery sales by promoting products with enthusiasm.
- Identified, created, and executed business plans to significantly increase sales and profit of the wine club and direct email channels.
- Grew wine club membership dramatically by designing and implementing best practices, maximized onsite conversions, and undertook creative marketing programs.
- Retained existing Waterbrook Wine Club Members through customer engagement, consistent follow-up, and outstanding customer service, resulting in increased sales and longevity of membership.
Experience
10+ Years
Level
Management
Education
Wine Business Management
Wine Club Manager Resume
Objective : As a Wine Club Manager, responsible for club member retention, working closely with the hospitality and marketing teams, and providing gracious customer service to club members.
Skills : CRM Software Proficiency, Time Management, Wine knowledge, Customer relationship management, Sales and marketing, Event planning
Description :
- Created effective marketing programs including e-mail blasts, promotional materials, events, and packages for our members.
- Acted with a willingness to experiment and try new things to push the boundaries of a traditional club and e-commerce business to make the business something extraordinary.
- Managed the budget and PL to deliver quarterly revenue goals.
- Increased wine club membership, sales, and profitability.
- Trained and motivated tasting room staff to grow club membership, retain club members, and support activities, working closely with the TR Manager and VP of Retail and Hospitality
- Tracked business with wine club and direct channel metrics, created new reports as needed
- Developed wine club events working closely with the management team to coordinate and execute.
Experience
2-5 Years
Level
Junior
Education
Event Planning
