Station Agent Resume Samples

A Station Agent as a part of the job description will monitor and maintain the station and ensure the safety and comfort of passenger movement within the station premises. A well-written Station Agent Resume describes the following duties and tasks – carrying out controlled and uncontrolled evacuation of passengers; controlling and mitigating crowd in station and platform, ensuring passengers flow is managed in an orderly manner, monitoring and controlling the direction of the fare gates, providing ticket sales and train services information; and responding to passenger enquiries; and performing shift and emergency duties as needed.

Some of the major requirements include the following – the ability to provide customer service typically at a metro station, a strong understanding of dealing with customers and conflict resolution skills; and the ability to comply with standard procedures and instructions. Education requirements vary, but at the least, a high school diploma or GED is required.

Station Agent Resume

Objective : Marketing Strategies & Campaigns Customer Relationship Management Product Positioning & Branding Bartending Customer Service Personal Selling Inventory records and order quantities New Product Launch Event Planning.

Skills : Proficient in Microsoft Office, Internet and Social Media skills, Fluent In Spanish, Native fluent in Portuguese.

Description :

    1. Responsible for check-in process for on-time departures for international and domestic flights.
    2. Responsible for all flight and ground operations such as checking loads, aircraft handling, placing safety equipment such as cones, chalks, stations, and steps at aircraft and air cargo operations for the airline at the airport. Also, replace lavatory tank fluids, operate aircraft doors, ground power units, load and unload baggage from the cargo area and baggage carts and tugs. 
    3. Check special requirements for each flight, perform all preflight transactions at the gate including special requests and transactions.
    4. Direct aircraft to and from their gate location, make boarding, arrival, and departure announcements, answer questions and offer information on airline and airport related topics.
    5. Review Organized and processed approvals for Medicare claims.
    6. Respond to questions, handle issues and provide guidance on transactions, inquiries or complaints from both internal and external customers.
    7. Received document and resolve customer inquiries by using established best practices.
    8. Educated providers and members about products and services over the telephone providing benefit, eligibility, claims, and authorization inquiries.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Counseling Psychology


Station Agent I Resume

Headline : Over five years of experience in the communication industry working as a journalist and press officer for several Spanish media. Also, four years in customer service, merchandising and sales in a department store.

Skills : Excellent organization skills, scrupulous attention to detail, proficient with Microsoft Office and Power Point, knowledge of social media outlets: Facebook and Twitter, and speaks and write Spanish superbly.

Description :

    1. Promotes and sell air travel, prepares itineraries, computes fares for Continental Airlines, also issues refunds, prepares and issues tickets, check baggage and collects excess baggage charges in accordance with tariff rules.
    2. Answered inquiries regarding general travel information, also perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers.
    3. Escort passengers from the terminal to and from aircraft ensuring a safe path at all times.
    4. Load and unloading of cargo on and off aircraft, transport cargo between terminals and aircraft; physical handling of freight and company material, clean and service cabin interiors, including the cockpit, lavatories also provide guide man functions.
    5. Printing necessary paperwork needed for the flight.
    6. Responsible for printing paperwork and sending it to the corporate office, counting the station agents, money and making sure all agent properly sign out and put their money in the safe.
    7. Print all necessary paperwork from the agents and send to corporate and make bank runs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Medical Assisting Technology


Station Agent II Resume

Objective : Served in administration as a corrections Tech. My role as a tech was to provide information to the public. I established rapport and instilled confidence in the service I delivered.

Skills : Active Listening, Customer Service, Customer Relations, Microsoft Office, Cashiering, Cash Handling, Customer Service Skills.

Description :

    1. Perform a variety of tasks to keep our ground operations running smoothly, efficiently and on-time.
    2. May vary at each airport and may include customer service (above the wing), ramp service (below wing) work, or a combination of both.
    3. Assigned to the ramp service portion of our ground handling operation perform the loading and unloading of baggage, cargo, freight, and company materials on and off aircraft.
    4. As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations.
    5. Responsible for marshaling aircraft which requires working closely with other personnel to ensure there is a safe path for the aircraft, the jetbridge, vehicles, and equipment.
    6. Agents will clean and service cabin interiors.
    7. Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Station Agent III Resume

Summary : Extensive experience in the housing industry. I have the ability to lead diverse teams of professionals to new levels of success in a variety of housing industry environments, such as brand new lease up's, student housing, conventional, and commercial. Strong technical and business qualifications with a proven track record of more than 20 years of hands-on experience in: strategic planning, business unit development, project management, construction and new lease up.

Skills : Onesite, YARDI, E-site, TAA/Blue Moon.

Description :

    1. Check passengers in, promote and sell air travel with airlines, prepare itineraries, compute fares, issue refunds, prepare and issues tickets, check baggage and collect excess baggage charges in accordance with tariff rules.
    2. Answering inquiries regarding general travel information.
    3. Perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers.
    4. Escort passengers from the terminal to and from aircraft ensuring a safe path at all times.
    5. Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies.
    6. Determine flight close-out times and prepare, complete and check various flight forms for accuracy.
    7. Perform the loading and unloading of cargo on and off aircraft, transport cargo between terminals and aircraft.
    8. Physical handling of freight and company material, clean and service cabin interiors, including the cockpit, lavatories and draining lavatories.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Marketing

Sr. Station Agent Resume

Summary : Seeking employment for a company that gives me platform to develop new skill set while allowing me to grow professionally, and being able to utilize my strong organizational, educational, and exceptional people skills.

Skills : Word.

Description :

    1. Perform a variety of tasks to keep our ground operations running smoothly, efficiently and on-time.
    2. May vary at each airport and may include customer service (above the wing), ramp service (below wing) work, or a combination of both.
    3. Promote and sell air travel with Airlines, and/or other contracted carriers.
    4. Responsible for answering inquiries regarding general travel information and will prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage and collect excess baggage charges in accordance with tariff rules.
    5. Perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers.
    6. Escort passengers from the terminal to and from aircraft ensuring a safe path at all times.
    7. Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.
    8. Determine flight close-out times and prepare, complete and check various flight forms for accuracy.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Jr. Station Agent Resume

Summary : Accomplished business professional with 10 years of experience skilled in providing excellent customer service to distinguished VIP customers, increasing productivity and sales in various sales environments including the travel, beauty, and telecommunications industries. Skilled in increasing productivity in a fast-paced environment. Expert in analyzing data, compiling information, and creating reports for various levels of management to include executive leadership.

Skills : Microsoft Office, Creative Problem Solving, Type 64 WPM, Forecasting And Planning, Multi-Line Phone System, Organized, Punctual, Team Player, Team Management, Skilled Communicator, Bilingual Spanish, Budgeting, Project Management, Full Accounting Cycle, Quickbooks.

Description :

    1. Responsible for answering inquiries regarding general travel information and will prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage and collect excess baggage charges in accordance with tariff rules.
    2. Perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers.
    3. Agents complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.
    4. Agents will determine flight close-out times and prepare, complete and check various flight forms for accuracy.
    5. Assigned to the ramp service portion of our ground handling operation perform the loading and unloading of baggage, cargo, freight, and company materials on and off aircraft.
    6. Working on the ramp will also be responsible for marshaling aircraft which requires working closely with other personnel to ensure there is a safe path for the aircraft, the bridge, vehicles, and equipment.
    7. Work in various kinds of weather elements.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Business Administration

Lead Station Agent Resume

Summary : Hardworking with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management. Flexible who excels in a fast-paced environment looking for a position with growth opportunities.

Skills : Ability to type 40 wpm.

Description :

    1. Responsible for maintaining the safety and security of the ramp at all times.
    2. Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner.
    3. Directing, assisting and parking all arriving, departing and towed aircraft.
    4. Transfer cargo (including luggage) to other gates, other airlines and to passengers.
    5. Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
    6. Comply with all safety procedures and airline policies.
    7. Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material.
    8. Assist in ramp set up and storage of equipment and baggage.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Master of Science

Station Agent/Supervisor Resume

Objective : Hard working individual with a solid background in sales, customer service and the US Military. Looking for an entry level position. The skills that I possess make me a ideal candidate for your company.

Skills : Microsoft Office.

Description :

    1. In charge of operating vehicles for equipment to transport loads to and from terminals or for de-icing aircraft.
    2. Meet weight and balance limitations in order to ensure safe operation.
    3. Pushed back the aircraft loading ramps and boarded customers per flights.
    4. Monitored alarm systems to detect emergencies such as fires and illegal entry into establishments of business and homes.
    5. Trained how to handle incoming signals regarding emergency and non-emergency police and fire alarms.
    6. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
    7. Record details of the calls, dispatches, and messages to all other individuals or groups requiring notification.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Consultant
Education
Education
Master of Science

Station Agent/Consultant Resume

Headline : Motivated, personable Shuttle Driver/Supervisor with the ability to be diplomatic and tactful with professionals and non-professionals at all levels. Superb customer service skill, well organized, punctual and trustworthy. Sensitive to the needs of Customers, Medical Center professional and non-professional Staff. Demonstrated history of good work ethics and positive attitude. Flexible and versatile - able to maintain a sense of humor under pressure.

Skills : I know how to repair a air conditioning and heater and I have the license to do it.

Description :

    1. Reviewing passenger travel authorizations for verification.
    2. Checked in passengers and escorts to and from aircraft.
    3. Ensured the convenient and organized flow of progress from the ground to the terminal to aircraft boarding.
    4. Provided aid to ill or injured passengers and obtained medical assistance.
    5. Informed relatives of the passenger's on the whereabouts and condition as authorized; assisted elderly persons and unaccompanied children in claiming personal belongings and baggage.
    6. Accompanied foreign travelers and individuals without visas; arranged for air commuter and ground transportation services as requested.
    7. Provided information on schedules, routes, movement requirements, baggage limitations, and facilities for passengers.
    8. Operated terminal security equipment and conducted passenger and baggage security inspections.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Arts And Science

Station Agent/Executive Resume

Summary : Opportunity, this would be an excellent opportunity for me to utilize my proven leadership skills and challenge myself in a new and exciting position.

Skills : MS Office Suite.

Description :

    1. Prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage and collect excess baggage charges in accordance with tariff rules.
    2. Answer inquiries regarding general travel information.
    3. Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times.
    4. Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies.
    5. Determine flight close-out times and prepare, complete and check various flight forms for accuracy.
    6. Loading and unloading of cargo on and off aircraft, transport cargo between terminals and aircraft.
    7. Physical handling of freight and company material, clean and service cabin interiors, including the cockpit, lavatories and draining lavatories.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Master of Science

Station Agent/Representative Resume

Objective : Highly qualified Station Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Active Listening, Customer Service, Customer Relations, Microsoft Office, Cashiering, Cash Handling, Customer Service Skills.

Description :

    1. Examine passenger documentation to determine destinations and to assign boarding passes.
    2. Trace lost, delayed, or misdirected baggage for customers.
    3. Check baggage and cargo and direct passengers to designated locations for loading.
    4. Provide boarding or disembarking assistance to passengers needing special assistance.
    5. Confer with customers to determine their service requirements and travel preferences. Announce arrival and departure information, using public address systems.
    6. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
    7. Maintain computerized inventories of available passenger space and provide information on space reserved or available.
    8. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School

Station Agent/Manager Resume

Objective : Dynamic leader with progressively responsible management experience. Establish genuine rapport with customers and clients. Familiarity with diverse cultures and personalities. Earn clients trust by consistently proving that their needs are paramount. Quickly map out clients needs and recommend appropriate solutions. Confident, articulate, and professional speaking abilities.

Skills : Microsoft Word, Fax Machine, Photo Copier, Telephone, Counting Large Amounts Of Cash, & Customer Service.

Description :

    1. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
    2. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
    3. Prepare customer invoices and accept payment.
    4. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
    5. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
    6. Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
    7. Examine passenger documentation to determine destinations and to assign boarding passes.
    8. Provide boarding or disembarking assistance to passengers needing special assistance.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Pharmacy Technician

Station Agent/Head Resume

Objective : To utilize the skills and safety knowledge that I have acquired, and continue to expand my knowledge.

Skills : interpersonal communications, First Aid, CPR. qualified drivers training, fingerprint technician, fire extingusher training.

Description :

    1. Follow the strict safety guidelines and strict procedures, designed by the administration, while performing the loading and unloading of cargo on and off aircraft.
    2. Physically handle hazardous materials, dangerous goods, freight, company materials.
    3. Catalog information on chemicals and chemical mixtures that are used on the job to keep the workplace safe.
    4. Wear personal protective equipment such as steel toe boots, safety vests, gloves, and eye protection.
    5. Using regulated safety documents such as Material Safety Data Sheet and notification to captain.
    6. Transport cargo between terminals and aircraft.
    7. Control and maneuver jet-bridges, tow various sizes of aircraft, park and inspect aircrafts daily.
    8. Clean and service cabin interiors, including the cockpit, lavatories and draining lavatories.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Station Agent/Lead Resume

Summary : Highly experienced business professional with abundant energy and enthusiasm to apply my skills in a variety of business situations and environments. Constantly seek new challenges. Previous experience coupled with drive and passion will be an asset to any future employer.

Skills : Word, Excel.

Description :

    1. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
    2. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
    3. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
    4. Check baggage and cargo and direct passengers to designated locations for loading.
    5. Provide boarding or disembarking assistance to passengers needing special assistance.
    6. Examine passenger documentation to determine destinations and to assign boarding passes.
    7. Announce arrival and departure information, using public address systems.
    8. Trace lost, delayed, or misdirected baggage for customers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Aviation

Station Agent Resume

Headline : Seeking an full time Finance position with an organization that values skills in attention to detail, communication, and time management.

Skills : Microsoft Office.

Description :

    1. Escort passengers from the terminal to and from aircraft ensuring a safe path at all times.
    2. Responsible for working all aspects of ground handling for aircraft.
    3. Perform duties like loading and unloading cargo, transporting cargo between terminals and aircraft, cleaning and servicing aircraft including cabin interior, cockpit, and lavatories.
    4. Provides guide-man functions and connect/remove ground power and ground start units.
    5. Shows attention to detail by providing weight and balance information to the cockpit.
    6. Provides de-icing service to the aircraft when needed.
    7. Responsible for meeting aircraft, positioning jet-bridges or passenger stands, dispatching aircraft at the gate or loading area and working with heavy equipment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Administration In Finance