Passenger Service Agent Resume Samples

The job description of a Passenger Service Agent is to handle the administrative procedures of passengers before flight boarding. Some of the core tasks mentioned on the Passenger Service Agent Resume include – reserving flight tickets, issuing boarding passes to passengers, accepting luggage, putting tags, assisting with airport check-ins, identifying documents and confirming flight details, processing passenger luggage, checking overweight of luggage, facilitating passengers through the boarding process and providing needed information to the passenger.

To provide a smooth and pleasant flying experience to the passenger, it is mandatory for the job applicants to depict these attributes – a courteous and professional attitude, attention to details, strong and pleasant communicative skills, cultural sensitivity, data entry knowledge, and familiarity with passenger service system and baggage processing system. It is mandatory to have a high school diploma or GED, while it is not necessary to have a graduation, it will be advantageous if the candidate possesses a diploma or certificate related to passenger service.

Passenger Service Agent Resume

Objective : Bilingual customer service manager willing to go the extra mile to provide exceptional customer service. Seeks new challenges and opportunities for professional growth and advancement. Focused on managing a team and meeting goals, as well as streamlining operations to promote organizational efficiency.

Skills : Microsoft Office.

Description :

    1. Checked baggage and collected baggage charges.
    2. Processed reservations, coordinated stand-by passengers and monitored cabin availability.
    3. Tagged checked baggage with appropriate destination with a 100% accuracy rate.
    4. Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
    5. Determined flight close-out and completed and verified flight forms.
    6. Monitored compliance with size limitation guidelines for the carry-on baggage program.
    7. Protected customers' baggage from loss, theft, and damage by handling them properly.
    8. Responded politely to passengers' complaints regarding ticketing and baggage handling.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Information Systems


Passenger Service Agent (Part-Time) Resume

Summary : Highly enthusiastic customer service Representative with 6 years client interface experience. Knowledge in computer technology. Excellent communicational skills and willing to open and extend further knowledge in other fields of work. Core Qualifications Strong organizational skills Flexible with working hours. Energetic work attitude.

Skills : Microsoft Office.

Description :

    1. Maintained up-to-date knowledge of airline policies regarding payments, Returns and exchanges.
    2. Prevented airline losses using awareness, attention to Detail and integrity.
    3. Organized daily sales reports for the accounting Department.
    4. Developed highly empathetic client relationships.
    5. Cross-trained And provided back-up for other customer service representatives when Needed.
    6. Announced flight status updates and information about gate changes Created and booked 3 reservations per month..Coordinated with airport vendors regarding fueling and catering logistics.
    7. Checked baggage and collected baggage charges.
    8. Escorted passengers in wheelchairs from the Terminal to the aircraft.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Passenger Service Agent/Admin Resume

Headline : Seeking an entry-level Business Analyst position that will allow me to utilize my skills, and knowledge that will be valuable in promoting an innovative company's growth.

Skills : Internet Tools, Word Perfect, Microsoft Word, Microsoft Excel.

Description :

    1. Checked in and conducted aircraft boarding and deplaning for up to 600 passengers per day.
    2. Assisted passengers through check points and to terminals quickly and safely.
    3. Assigned transport of special needs passengers, including the disabled, parents with infants, and senior citizens.
    4. Managed log of unclaimed baggage; coordinated timely delivery of baggage with ground handlers.
    5. At ticket counter, managed phone calls, booked reservations and processed credit card payments.
    6. Ensured cabin seating aligned with passenger counts.
    7. Audited daily flight logs and entered information into computer system.
    8. Managed cash receipts and financial records.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
IT Management

Passenger Service Agent I Resume

Headline : To utilize education, professional experience, and technical knowledge to enhance an establish work force.

Skills : Microsoft Office, Hazmat, Data Entry, Logistics Management, Forklift Operator.

Description :

    1. Enforced transportation security, safety, and border clearance measures for overseas bound passengers.
    2. Processed, manifested, and inspected passengers and cargo for military airlift.
    3. Performs procedures to check in, process, schedule, transport, and escort passengers to and from aircraft.
    4. Offers customer information on flight schedules, routes, air movement requirements, and baggage limitations.
    5. Applies tariff rates, collects fares, and accounts for documents and monies.
    6. Reviews passenger travel authorizations for validity and accuracy.
    7. Conducted Biometric anti-terrorism scanning for in-transit foreign nationals.
    8. Operated and inspected walk-through metal detectors and baggage x-ray machines.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Transportation Management

Passenger Service Agent (Full-Time) Resume

Objective : Goal oriented with exceptional social skills, and have great leadership experience. Able to communicate, written and verbally, with diverse groups of people. I have fair knowledge in Windows XP and Microsoft Office, but have the capacity to learn rapidly if needed.

Skills : Microsoft Office.

Description :

    1. Check-In Checked-In and advised passengers on delayed and/or canceled flights that occurred during operations.
    2. Assisted passengers who had special needs, unaccompanied minors, and unique passengers on departures and arrivals.
    3. Solved issues that arose with passengers such as seating concerns, baggage matters, and upgrade requests.
    4. Virgin Atlantic Clubhouse Advanced to Clubhouse host for Upper Class and Gold Card Members, we seated families together, made limousine arrangements, and updated passengers' requests within Virgin Atlantic database.
    5. Flight Manifest Unit/Administration Promoted to the Flight Manifest Unit which we filed all the necessary paperwork and reviewed work completed by my colleagues to confirm accuracy before closing the flight.
    6. Inputted figures into excel to keep track of all passengers incoming and outgoing, all crew members, meals, requests made, and any form of disruptions that occurred.
    7. Made calls to all involved in the operation such as fueling, catering, engineering, cargo handlers, flight attendants, and Captains to ensure all goes as planned.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B. S.

Passenger Service Agent II Resume

Summary : Three years of experience in sustaining sales and customer relations, employing negotiating skills and financial management. Proven skillset of rapidly disseminating information in multitasked, customer focused fast paced diverse cultural environment.

Skills : Customer Care Efficient Productive Sales, Pricing, Selling Strategic Planning Trustworthy Leadership Communication Team Worker Fast Learner Punctual Positive Language.

Description :

    1. Dress appropriate with pristine hygiene, being the first point of contact for every customer.
    2. Check in passengers for flights at the front desk and gate promptly making sure traffic is never backed up.
    3. Follow company attendance policy, never missing work and coming in on time daily.
    4. Display excellent problem solving skills at the front desk when customers are looking for flights.
    5. Making sure that every need is met for the customer as far as pricing and time.
    6. Build a relationship with every customer so they are likely to recommend the airline.
    7. Making sure to leave every customer with a satisfied memory of their experience.
    8. Follow company policy to verify passenger documentation and information, careful not to let passengers without correct documents defy policy.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Information Technology

Passenger Service Agent III Resume

Objective : Established reputation for exceptional service, fast learner with a proven ability to hit the ground running and deliver results. Resourceful, organized with a wide-ranging of office, sales, and organization expertise in a variety of settings and the ability to multi-task while maintaining on primary focus of priority assignments.

Skills : Microsoft Office, Typing, Customer Service, Excel, Filing, Fax, Medical Terminology, Powerpoint, Vital Signs.

Description :

    1. Placed at TAP Portugal and Cathay Pacific Responsible for taking care of surroundings with proper protection.
    2. Responsible for checking in passengers using the Amadeus system.
    3. Responsible for assisting arriving passengers.
    4. Responsible for boarding the aircraft and preparing its departure.
    5. Greet passengers in a respectful manner and refer them to appropriate staff.
    6. Help passengers with any doubts or questions they may have.
    7. Clear bags through Customs and Border Patrol (CBP) Properly sweep the arrivals area to insure no bags have been left in secure areas.
    8. Responsible for clearing outbound and inbound flight documents (general declarations) In charge of interline bagroom duties as well as train other agents to perform the task.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Passenger Service Agent III Resume

Summary : Over 7 years of experience of resource planning, assessing and improving ramp operation efficiency at various airport stations. Brings in years of experience in resource management software. Can work under minimal supervision and a great addition to any team with ability to prioritize tasks and work on multiple projects simultaneously.

Skills : Attendance Enterprise, Enterprise Scheduling Demand, INFORM's Plan Control, Roster Control, FindNET, FOCUS, Excel Office Suite.

Description :

    1. Provided customer-service with various airlines at Dulles International Airport.
    2. Worked both independently and as a team member to ensure smooth operation.
    3. Familiar with various check-in systems with All Nippon Airlines, South African Airlines and Scandinavian Airlines.
    4. Developed skills to multi-task in a fast-paced environment without jeopardizing safety.
    5. Checked in passengers efficiently and accurately entered passenger information in compliance with airline and immigration regulations.
    6. Processed and authorized mileage upgrades for departing passengers and resolved customer requests and complaints.
    7. Provided excellent customer service to arriving and transferring passengers through immigration queue and provided Japanese to English translation for passengers in need to ensure a smooth process.
    8. Assisted Business and First Class passengers as a Lounge concierge.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelor Of Arts

Passenger Service Agent/Advisor Resume

Objective : Self employed for the past 25 years. Customer service is been my overall experience, I handle tasks that are given to me as a learning process, which I believe will further me to more challenging jobs. I am always dedicated to whatever career path I have chosen and being a team player. I would appreciate the opportunity to interview with your company.

Skills : Excellent Customer Services And Sales Skills., Proficient In Customer Service, Software, Microsoft Word, Excel, Outlook, Email And Internet, Excellent Communication And Follow Up Skills., Strong Ability To Interact Effectively With Customer.

Description :

    1. Responsible for overseeing a variety of airline passenger service including but not limited to overseeing customer service agents, ensuring a timely departure of the aircraft, responding to passenger concerns, baggage handling, wheel chair.
    2. Understand contract requirements and customer expectations.
    3. Direct and control people and equipment to efficiently complete the tasks as directed and within established company standards.
    4. Be responsible for ensuring compliance with established company safety policies and procedures.
    5. Maintain working relationship with customers and provide prompt response to service requests.
    6. Assisting passenger requiring wheelchair assistance in the airport area/any disabilities.
    7. Assist every 30 minutes for passenger left unattended.(unless waived by Passenger.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Sr. Passenger Service Agent Resume

Headline : To obtain a position with a productive company that will allow me to utilize my past work experience; also allow me to be trained within the company. Allow me to express my willingness to work as a team player, and a dedicated loyal worker.

Skills : Proficient in Microsoft Office, Internet Savvy, Self-starter and goal oriented individual, Fluent in the Spanish language.

Description :

    1. Completed activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers.
    2. Keyed passenger information into the ticketing reservation system.
    3. Assisted passengers with reservations, ticketing, and adjustments to itinerary.
    4. Greeted passengers and provided necessary travel and gate information.
    5. Made announcements to update passengers on current itineraries, flights, and luggage information.
    6. Coordinated with internal resources to ensure passenger information was processed and flights were dispatched timely.
    7. Accepted passenger luggage and created and affixed baggage labels to luggage to ensure proper delivery.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Multimedia Journalism

Jr. Passenger Service Agent Resume

Objective : 5 plus years' successful experience in customer service and support. Great verbal and listening communication skills. Profound ability to work in a fast paced environment with a diverse client base.

Skills : Html5, CSS3, Javascript, JQuery, Asp.Net, Asp.Net MVC,.

Description :

    1. Provided information for people with inquiries about the airport, transportation and travel.
    2. Provided assistance with passenger's baggages.
    3. Provided assistance for people with disabilities.
    4. Guided passengers with the procedures from check-in, to security check point, to boarding.
    5. Acted as a guard for safety and threat at the airport.
    6. Checked and reported status of schedule of flights.
    7. Prepared logistics (wheelchairs, duty-free packages, etc) for outbound and inbound flight passengers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's Of Arts

Passenger Service Agent Resume

Objective : Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Looking to utilize my excellent customer service skills to a company that continually provides you with growth and development opportunities.

Skills : State Tested Nurse Assistant, Cpr First Aid Certified.

Description :

    1. Greeted passengers, verified tickets and directed passengers to assigned seats.
    2. Addressed passengers' concerns about delayed and canceled flights and resolved the issue.
    3. Explained the use of safety equipment and answered passengers' questions.
    4. Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
    5. Relayed updates and information to passengers in a friendly and timely manner.
    6. Checked in an average of 37 passengers per hour.
    7. Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
    8. Maintained a friendly, positive attitude when dealing with distressed passengers.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma