Passenger Service Agent Resume Samples

Description :

1. Checked baggage and collected baggage charges.
2. Processed reservations, coordinated stand-by passengers and monitored cabin availability.
3. Tagged checked baggage with appropriate destination with a 100% accuracy rate.
4. Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
5. Determined flight close-out and completed and verified flight forms.
6. Monitored compliance with size limitation guidelines for the carry-on baggage program.
7. Protected customers' baggage from loss, theft, and damage by handling them properly.
8. Responded politely to passengers' complaints regarding ticketing and baggage handling.

Experience

0-2 Years

Level

Entry Level

Education

Information Systems

Description :

1. Maintained up-to-date knowledge of airline policies regarding payments, Returns and exchanges.
2. Prevented airline losses using awareness, attention to Detail and integrity.
3. Organized daily sales reports for the accounting Department.
4. Developed highly empathetic client relationships.
5. Cross-trained And provided back-up for other customer service representatives when Needed.
6. Announced flight status updates and information about gate changes Created and booked 3 reservations per month..Coordinated with airport vendors regarding fueling and catering logistics.
7. Checked baggage and collected baggage charges.
8. Escorted passengers in wheelchairs from the Terminal to the aircraft.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Checked in and conducted aircraft boarding and deplaning for up to 600 passengers per day.
2. Assisted passengers through check points and to terminals quickly and safely.
3. Assigned transport of special needs passengers, including the disabled, parents with infants, and senior citizens.
4. Managed log of unclaimed baggage; coordinated timely delivery of baggage with ground handlers.
5. At ticket counter, managed phone calls, booked reservations and processed credit card payments.
6. Ensured cabin seating aligned with passenger counts.
7. Audited daily flight logs and entered information into computer system.
8. Managed cash receipts and financial records.

Experience

5-7 Years

Level

Executive

Education

IT Management

Description :

1. Enforced transportation security, safety, and border clearance measures for overseas bound passengers.
2. Processed, manifested, and inspected passengers and cargo for military airlift.
3. Performs procedures to check in, process, schedule, transport, and escort passengers to and from aircraft.
4. Offers customer information on flight schedules, routes, air movement requirements, and baggage limitations.
5. Applies tariff rates, collects fares, and accounts for documents and monies.
6. Reviews passenger travel authorizations for validity and accuracy.
7. Conducted Biometric anti-terrorism scanning for in-transit foreign nationals.
8. Operated and inspected walk-through metal detectors and baggage x-ray machines.

Experience

5-7 Years

Level

Executive

Education

Transportation Management

Description :

1. Check-In Checked-In and advised passengers on delayed and/or canceled flights that occurred during operations.
2. Assisted passengers who had special needs, unaccompanied minors, and unique passengers on departures and arrivals.
3. Solved issues that arose with passengers such as seating concerns, baggage matters, and upgrade requests.
4. Virgin Atlantic Clubhouse Advanced to Clubhouse host for Upper Class and Gold Card Members, we seated families together, made limousine arrangements, and updated passengers' requests within Virgin Atlantic database.
5. Flight Manifest Unit/Administration Promoted to the Flight Manifest Unit which we filed all the necessary paperwork and reviewed work completed by my colleagues to confirm accuracy before closing the flight.
6. Inputted figures into excel to keep track of all passengers incoming and outgoing, all crew members, meals, requests made, and any form of disruptions that occurred.
7. Made calls to all involved in the operation such as fueling, catering, engineering, cargo handlers, flight attendants, and Captains to ensure all goes as planned.

Experience

2-5 Years

Level

Junior

Education

B. S.

Description :

1. Dress appropriate with pristine hygiene, being the first point of contact for every customer.
2. Check in passengers for flights at the front desk and gate promptly making sure traffic is never backed up.
3. Follow company attendance policy, never missing work and coming in on time daily.
4. Display excellent problem solving skills at the front desk when customers are looking for flights.
5. Making sure that every need is met for the customer as far as pricing and time.
6. Build a relationship with every customer so they are likely to recommend the airline.
7. Making sure to leave every customer with a satisfied memory of their experience.
8. Follow company policy to verify passenger documentation and information, careful not to let passengers without correct documents defy policy.

Experience

7-10 Years

Level

Consultant

Education

Information Technology

Description :

1. Placed at TAP Portugal and Cathay Pacific Responsible for taking care of surroundings with proper protection.
2. Responsible for checking in passengers using the Amadeus system.
3. Responsible for assisting arriving passengers.
4. Responsible for boarding the aircraft and preparing its departure.
5. Greet passengers in a respectful manner and refer them to appropriate staff.
6. Help passengers with any doubts or questions they may have.
7. Clear bags through Customs and Border Patrol (CBP) Properly sweep the arrivals area to insure no bags have been left in secure areas.
8. Responsible for clearing outbound and inbound flight documents (general declarations) In charge of interline bagroom duties as well as train other agents to perform the task.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Provided customer-service with various airlines at Dulles International Airport.
2. Worked both independently and as a team member to ensure smooth operation.
3. Familiar with various check-in systems with All Nippon Airlines, South African Airlines and Scandinavian Airlines.
4. Developed skills to multi-task in a fast-paced environment without jeopardizing safety.
5. Checked in passengers efficiently and accurately entered passenger information in compliance with airline and immigration regulations.
6. Processed and authorized mileage upgrades for departing passengers and resolved customer requests and complaints.
7. Provided excellent customer service to arriving and transferring passengers through immigration queue and provided Japanese to English translation for passengers in need to ensure a smooth process.
8. Assisted Business and First Class passengers as a Lounge concierge.

Experience

7-10 Years

Level

Consultant

Education

Bachelor Of Arts

Description :

1. Responsible for overseeing a variety of airline passenger service including but not limited to overseeing customer service agents, ensuring a timely departure of the aircraft, responding to passenger concerns, baggage handling, wheel chair.
2. Understand contract requirements and customer expectations.
3. Direct and control people and equipment to efficiently complete the tasks as directed and within established company standards.
4. Be responsible for ensuring compliance with established company safety policies and procedures.
   
5. Maintain working relationship with customers and provide prompt response to service requests.
6. Assisting passenger requiring wheelchair assistance in the airport area/any disabilities.
7. Assist every 30 minutes for passenger left unattended.(unless waived by Passenger.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Completed activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers.
2. Keyed passenger information into the ticketing reservation system.
3. Assisted passengers with reservations, ticketing, and adjustments to itinerary.
4. Greeted passengers and provided necessary travel and gate information.
5. Made announcements to update passengers on current itineraries, flights, and luggage information.
6. Coordinated with internal resources to ensure passenger information was processed and flights were dispatched timely.
7. Accepted passenger luggage and created and affixed baggage labels to luggage to ensure proper delivery.

Experience

5-7 Years

Level

Consultant

Education

Multimedia Journalism

Description :

1. Provided information for people with inquiries about the airport, transportation and travel.
2. Provided assistance with passenger's baggages.
3. Provided assistance for people with disabilities.
4. Guided passengers with the procedures from check-in, to security check point, to boarding.
5. Acted as a guard for safety and threat at the airport.
6. Checked and reported status of schedule of flights.
7. Prepared logistics (wheelchairs, duty-free packages, etc) for outbound and inbound flight passengers.

Experience

2-5 Years

Level

Junior

Education

Bachelor's Of Arts

Description :

1. Greeted passengers, verified tickets and directed passengers to assigned seats.
2. Addressed passengers' concerns about delayed and canceled flights and resolved the issue.
3. Explained the use of safety equipment and answered passengers' questions.
4. Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
5. Relayed updates and information to passengers in a friendly and timely manner.
6. Checked in an average of 37 passengers per hour.
7. Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
8. Maintained a friendly, positive attitude when dealing with distressed passengers.

Experience

0-2 Years

Level

Entry Level

Education

High School Diploma