911 Dispatcher Resume Samples

A 911 Dispatcher is basically a computer or telephone or radio operator who connects people with emergency services like fire, police or medical services. To handle these coordinating processes the 911 Dispatcher Resume gives a list of some common activities like – taking responsibility of handling multiple channels of communication, handling crisis management and dealing with people who are overwhelmed or terrified; creating and copying files, processing legal violations, operating and monitoring alarm systems; and relaying crucial information with co-workers to handle emergency services.

Employers look for candidates depicting these skills – experience in handling and communicating emergency problems, ability to understand the received message and provide clear instructions, proficiency in reading maps, ability to advise people on how to manage the emergencies, proficiency in CAD dispatch programs, and knowledge of managing multiple phone lines. While formal education is not needed, most of the resumes display an emergency training course completion certificate.

911 Dispatcher Resume

Summary : Enthusiastic, fast learner skilled in customer service and dealing with difficult people. I have 25 1/2 years working as a 911 Dispatcher for Lewis County. I have worked in many capacities to include: Training Officer, Lead Dispatcher and Public Education Officer. I have worked as a Reserve Deputy for LCSO and Reserve Police Officer for Centralia PD. Also worked as a records person and was the first CSO at Centralia PD.

Skills : MS Office Applications (10+ Years), Multi-Tasking (10+ Years), Multi-Line Phone System (10+ Years), Office Equipment (10+ Years), Customer Service (10+ Years), Filing (10+ Years), Data Entry (10+ Years), Detail Oriented (10+ Years)

Description :

  • Receives, logs, and prioritizes incoming emergency and non-emergency calls for service.
  • Provides assistance, information, and/or instructions to callers; directs and transfers calls to other State agencies as required.
  • Dispatches and maintains communication with police, fire, and/or emergency medical services personnel; monitors the location and status of field personnel.
  • Responds to inquiries from emergency response personnel; provides directions to incident scenes; logs the arrival time of responders and/or aid apparatus.
  • Coordinates response activities with outside agencies, public works personnel, search and rescue services, coroners, mortuaries, chaplains, towing companies, and/or other relevant parties.
  • Receives and responds to information from alarm companies regarding commercial and residential properties; monitors County alarm systems; dispatches appropriate response personnel.
  • Researches and provides information to law enforcement personnel regarding persons, vehicles, criminal histories, warrants, protection orders, and/or stolen property.
  • Enters information into the Washington Crime Information Computer (WACIC) and National Crime Information Computer (NCIC) systems in relation to missing persons, runaways, protection orders, stolen items, and vehicles.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Degree


E911 Dispatcher Resume

Headline : Recognized for providing a therapeutic approach to de-escalate problem behaviors. Known for adapting to various work settings and providing a quality performance. Also, recognized as a supportive, hardworking, and reliable team member by colleagues.

Skills : Speak three languages: English, Spanish, Brazilian Portuguese (Beginner)

Description :

  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Degree


911 Dispatcher/Corrections Officer Resume

Summary : To be a part of a dynamic team whose goals include maintaining high standards of excellence and a positive work atmosphere. I would like to begin a rewarding and successful career in which my communication skills, people skills, and attention to detail will be put to use.

Skills : Microsoft office, Customer service, Time management,Confidentiality Dispatching skills, Telephone operation

Description :

  • Receive all 911 telephone or public emergency calls, coordinating emergency responses, and providing logistical support to multiple incidents.
  • Performing public safety dispatching or closely related work such as working at a complex, multi-jurisdictional, all-risk incidents at a regional dispatch center and supporting law enforcement, medical, search and rescue, intelligence, and other emergency and non-emergency service functions.
  • Respond to requests for services, incidents, accidents, alarms by evaluating and prioritizing type, location, and severity.
  • Operate a multi-frequency, multi-agency radio console including paging and simulcast functions.
  • Perform general communications center duties including file maintenance, typing, data entry, and processing a high volume of telephone calls.
  • Operate numerous computer application/systems, including a complex law enforcement network.
  • Safeguard confidential and law enforcement sensitive information, process law enforcement paperwork, compile court documents, and maintain detailed computerized logs.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Degree

Detention Officer/911 Dispatcher Resume

Objective : Motivated, multi-faceted Army veteran with multiple deployments and a successful track record of personnel and property management. Talent for quickly learning new responsibilities and leading groups. Diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile - able to maintain a sense of urgency and focus under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.

Skills : Microsoft office, Excel, Spreadsheet, and Outlook.

Description :

  • Received 911 calls and dispatched required entities to include Fire, EMS, Police and other emergency personnel support for the whole county.
  • Answer multi-line telephone, dispatched units via radio, kept accurate call records, and performed pre-arrival medical directions.
  • Effectively communicated with callers on a daily basis with all types of high stress, life or death situations.
  • Prepared hand-written call log that provides an extremely detailed and accurate written statement of events and times for every incident and all run reports for all agencies used.
  • Maintained current Emergency Medical Dispatcher and CPR/AED Certifications.
  • HIPAA Education as well as under strict patient and caller privacy standards.
  • Daily use of computer software systems that are used for word processing, mapping, cell phone pinging, vehicle tracking, and giving life-saving medical instruction.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Degree

Communications Operator (911 Dispatcher) Resume

Headline : Seeking a clerical position where I can utilize my skills and work experience to improve efficiency within a respectable organization.

Skills : Ability To Perform Tasks Well In High Stress Situations/Calm Under Pressure, Natural Leader, Crisis Communication, Can Work In A Fast Paced Environment, Productivity And Efficiency, Customer Service And Interpersonal Skills, Excellent Multi-tasking Skills, Superior Verbal And Written Communication (10+ Years)

Description :

  • Performed a full range of radio and telephone operational duties.
  • Processed and prioritized incoming calls for police, fire and EMS assistance.
  • Lead and trained co-workers to perform tasks.
  • Used a computer-aided dispatch system, received emergency calls from the public requesting police, fire, medical or other emergency services.
  • Determined the nature and location of the emergency; determined priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
  • Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of police and fire units.
  • Monitored direct emergency alarms, answer non-emergency calls for assistance.
  • Entered, updated and retrieved information from a variety of computer systems.
  • Received requests for information regarding vehicle registration, driving records and warrants, and provided pertinent data.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Degree

911 Dispatcher Resume

Objective : Looking forward to a career in an organization where I can use my Diverse Skills, Knowledge and Efforts to add value to the organization. Eager to contribute my creativity and hard work towards the success of the organization. I learn fast, love interacting with people and I'm always committed to completing any tasks given.

Skills : can type 100 wpm 0r over (4 years)

Description :

  • Operated and maintained mobile dispatch vehicles and equipment.
  • Recorded details of calls, dispatches, and messages.
  • Questioned callers to determine their locations and the nature of their problems in order to determine the type of response needed.
  • Entered, updated and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Determined response requirements and relative priorities of situations and dispatched units in accordance with established procedures.
  • Provided emergency medical instructions to callers.
  • Learned material and passed required tests for certification.
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hour's calls for departments within a city.
  • Maintained access to, and security of, highly sensitive materials.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Degree

911 Dispatcher Resume

Summary : Customer service specialist, with focus in the fields of law enforcement, social services and telecommunications. - Excellent multi-tasking, organizational, decision making, and problem resolutions skills.

Skills : cna, home health, dispatcher

Description :

  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

911 Dispatcher Resume

Objective : An interesting position in an established organization where my administrative and human service skills can be best utilized to assist others while affording room for personal growth in a known career path.

Skills : General Office Skills (10+ years), Dog owner (10+ years)

Description :

  • Answered telephone calls and routed them to different areas of the company to the proper person or agency.
  • Call taking and obtaining personal and confidential information for a specific person and their specific crisis at that time.
  • Maintained a personal and professional relationship with the community and law enforcement as well as emergency services.
  • Dispatched Police, Fire and EMS to designated areas of the county as well as surrounding counties for emergency purposes.
  • Maintained an open line of communication for the proper agency to ensure the safety of all responders.
  • Accomplishments I successfully completed all training requirements to safely and effectively operate multiple switchboards within the call center.
  • Completed training to dispatch to many of the municipalities within York County.
  • Aided callers in dealing with crisis situations while waiting for emergency responders, gave instructions and dispatched the appropriate personnel to the crisis.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Human Services

911 Dispatcher Resume

Objective : Very confident with the skills I have acquired in Communications, dealing with the public, and computer use. Enjoy helping the public and very eager to learn. look forward to this opportunity and very excited to grow and learn with your company.

Skills : Microsoft Office (10+ Years), Palantir, Photoshop, Ikena, Adobe (2 Years), Open Source Search Tools: Accurint, TLO, Clear, Spokeo, Piple, Neustar (3 Years), PhotoDNA (3 Years), Exif Tool Graphic User Interface (GUI), Hash Calc (3 Years), ArcGIS Mapping, PowerArchiver, WinRar (3 Years)

Description :

  • Gathered, classified and supplemented essential information from the caller and entered into the Computer Aided Dispatch (CAD) system.
  • Operated CAD console with three computer terminals and mapping program.
  • Received calls from fire and rescue radio to dispatch police and fire and rescue units.
  • Monitored and controlled numerous public safety resources and emergency services through Fairfax County.
  • Obtained and entered data from the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) data file.
  • Operated a CAD console equipped with multiple computer terminals.
  • Professionally handled incoming request from customers and ensured issues were resolved both promptly and thoroughly.
  • Condensed large amounts of information into readable, sensibly typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Degree

911 Dispatcher Resume

Objective : To obtain a challenging position where can utilize my skills and experience in designing and drafting and apply my technical knowledge. Has Experience with computers and Computer programs.

Skills : Autocad (10+ Years), Delivery Driver (4 Years), Sales & Marketing (2 Years), Military (9 Years)

Description :

  • Makes recommendations concerning the maintenance or replace equipment to ensure state of the art equipment is requested and procured when needed.
  • Maintains constant liaison with the scene command to include: fire officials, fire stations, police, medical, and any other unit control centers involved.
  • Provides emergency 911-call talking and dispatching services.
  • Determines the nature of the emergency in accordance with established guidelines.
  • Determines the response agency and services to be rendered based upon the 911 call received, and dispatches the correct emergency forces based upon the information received and 911 center checklists.
  • Maintains constant liaison with the scene of the emergency to include: fire officials, fire stations, police, medical, and any other unit control centers involved with the emergency until official termination of the incident.
  • Monitors various emergency radios, including police, medical and mutual aid frequencies, and provides information to the senior fire official.
  • Transmits and/or relays requests for mutual aid through other Public Safety Answering Points within the local area and transmits theses requests to/from the senior fire official.
  • Transfers callers to the proper agency as requested, and dispatches a variety of emergency responders, including police, fire, rescue or hazardous materials units, to determine the response forces required.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

911 Dispatcher Resume

Headline : Management experience in the retail field, with a very strong work ethic. work hard and expect others around me to do the same. Easily communicate with strangers, and motivate employees and acquaintances with positive encouragement and praise.

Skills : Microsoft Word (10+ years), Microsoft Excel (10+ years), Microsoft Powerpoint (10+ years)

Description :

  • Managed emergency and non-emergency calls for 7 local agencies.
  • Dispatched law enforcement and other emergency services required per information gathered from callers.
  • Assisted law enforcement officers during traffic stops by verifying driver license status, insurance status, and verifying outstanding warrants status.
  • Entered new warrants and stolen vehicle/gun in national database.
  • Documented any interaction with the public either via phone or in person.
  • Printed reports for Deputies and Highway Patrol Officers.
  • Assisted training new dispatchers on required job requirements by law.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Degree

911 Dispatcher Resume

Headline : I have strong administrative clerical, office skills as well as excellent people skills. I have high learning capacity and am open to new opportunities. I have worked in many high stress scenarios and am able to problem solve and can defuse difficult, dangerous situations. I have strong communication and supervisory skills. I have a strong medical history in EMS and as a medical technician.

Skills : Proficient with Microsoft Suite, Outstanding with customer service, Punctual and very dependable

Description :

  • Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
  • Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
  • Monitor direct emergency alarms, answer non-emergency calls for assistance.
  • Enter, update and retrieve information from a variety of computer systems.
  • Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
  • Monitor several complex public safety radio frequencies.
  • Operate a variety of communications equipment, including radio consoles, telephones, and computer systems.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Degree