IT Technical Support Cover Letter Example

An IT Technical Support professional is responsible for the proper functioning of computer systems and networks in an organization. He either diagnoses and troubleshoots the defects over the phone or visits the cabin of the employee to troubleshoot the issue.

Drafting personalized cover letters for each company can be an exhausting task. We have drafted an IT Technical Support Cover Letter sample to help you get the desired job. To make matters much simpler, you can use our cover letter generator to draft the perfect cover letter.

IT Technical Support Cover Letter example

What to Include in a IT Technical Support Cover Letter?


Roles And Responsibilities

The IT Technical Support employee works in shifts to provide support round the clock. His primary duties include installing and configuring computer applications, troubleshooting hardware and software defects, and ensuring the systems are in optimal working condition.

  • Assist management in creating training materials pertaining to computer troubleshooting and usage.
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
  • Maintain a working log detailing all required system updates, as well as the date of completion.
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
  • Resolve technical issues related to network interruptions.
  • Actively update, maintain and monitor all aspects of computer networks.

Education & Skills

Additionally, the cover letter for an IT Technical Support should mention the following skillset:

  • Strong knowledge of software and computer applications.
  • Networking skills.
  • Troubleshooting skills.
  • Logical thinking and problem-solving attitude.
  • Attention to detail.
  • Effective communication skills.

Successful cover letters for IT Technical Support often mention the following qualifications:

  • A Bachelor’s or Master’s degree in Computer Science, Computer Application, Information Technology, or any relevant field.

IT Technical Support Cover Letter Example (Text Version)

Dear Mr./Ms.,

This letter is in regards to my job interest in the post of IT Technical Support at [XXX Organization]. With a strong knowledge of different operating systems and applications along with my troubleshooting skills, I believe I am the ideal candidate for this role.

[XXX Organization] has been a pioneer in selling advanced life science equipment to over 40 countries. Over the course of the years, your company has perfected the art of understanding the needs of clients and providing customized solutions. It will be an enriching experience for me to be part of such a reputed company.

I have been working as an IT Technical Support at [YYY Companny] over the past 2 years. During this time, I have become adept at troubleshooting defects and restoring computer systems within a short span of time to ensure continuous productivity. My current duties include:

  • Installing and configuring systems along with the necessary computer applications and software.
  • Create accounts for new users and set up their profiles.
  • Direct the employees over the phone to troubleshoot and rectify minor problems.
  • Raising tickets for major problems and following up with the employee to check if it is resolved.
  • Managing and assigning tickets of open issues to each technical support staff according to productivity impact.
  • Ensure the system and applications are up to date with the latest version.

I have excellent communication skills that allow me to explain to the employees what needs to be done to troubleshoot the issue. I have a problem-solving attitude that translates into restoring systems within a short span of time. With my proven track record of providing the best-in-class technical support, I believe I can be a huge addition to your team.

Thank you for your time and patience.

Sincerely,
[Your Name]


Tips

An effective IT Technical Support Cover Letter should help the recruiter understand why you are the perfect candidate for the job. Highlight your work experience, educational qualification, special certifications, and technical skills. Create an impressive IT Technical Support Resume Sample to increase your chances of getting the job.


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