Switchboard Operator Cover Letter Examples

Switchboard Operators are employed in a wide variety of industries, ranging from telecommunications companies to hospitals and hotels.

The BLS projects that employment for Switchboard Operators will grow 4% from 2014-2024. The average salary for a Switchboard Operator is $24,000 per year.

What to Include in a Switchboard Operator Cover Letter?

Roles And Responsibilities

Answer telephone calls and direct them to the appropriate staff member.
Respond to public inquiries in a professional manner.
Record messages and forward them to the appropriate staff members.
Answer questions regarding the organization’s services and procedures.
Direct visitors to the appropriate staff members.
Maintain an organized filing system of contact information.
Respond to faxes, e-mails, and written correspondence.

Education & Skills

Switchboard Operator Skills:

Prioritizing abilities and multitasking skills.
Attention to detail.
Excellent verbal and written communication skills.
Proficient in basic computer applications such as Microsoft Word, Excel and Outlook.
Ability to work under pressure.
Good interpersonal skills.

Switchboard Operator Education Requirements:

A high school diploma is the minimum educational requirement for a switchboard operator. Employers also prefer postsecondary education or training in clerical work, communications or customer service.

Switchboard Operator Cover Letter Example (Text Version)

Dear [Hiring Manager’s Name],

I am writing to apply for the position of Switchboard Operator at [Company Name]. I have been working as a switchboard operator for [Number of Years] years and am very interested in working for your company.

I am proficient in all aspects of operating a switchboard. I can answer calls and route them when necessary. I can operate voicemail systems and direct calls to voicemail when no one is available. I also use my knowledge of computer software to help with other clerical tasks, such as creating reports and working with databases.

My professional background includes:

Taking and transferring a high volume of calls to the appropriate personnel.
Using both manual and digital switchboards to answer calls, take messages, and transfer calls.
Greeting callers in a friendly and professional manner, then directing them to the appropriate person or department.
Maintaining a record of all calls received, including their nature and time they were received.
Performing other duties as needed or requested by leadership or other staff members.

I believe that my skills as a switchboard operator make me an excellent choice for this job. I look forward to learning more about your company’s needs and showing you what makes me the best candidate for this position. Thank you for your time—I look forward to hearing from you soon.

Sincerely,
[Your Name]

Tips

A switchboard operator’s cover letter should highlight your most relevant skills, experiences, and abilities. It should also explain why you are a strong candidate for the job. Your cover letter should demonstrate why you would be the best person for the position and show that you have done your research into what the role involves.

Once you’ve written a great cover letter, it’s time to start working on your resume. Refer our Switchboard Operator Resume Sample for more tips on how to write your resume and accompany it with a strong cover letter.