A Switchboard Operator attends incoming calls and routes them to the right department or person, and directs visitors to various locations within the facility. Day-to-day operations may vary depending on the work environment, however certain tasks are common and are listed on Switchboard Operator Resume as follows – answering incoming phone calls and routing the calls to the department; executing clerical tasks, receiving incoming packages; taking detailed messages, retrieving voice mail messages left by customers; directing incoming customers; arranging calls, monitoring phone lines and contacting multiple parties and arranging conference calls.
Employers prefer those possessing the following skills and abilities – strong interacting skills; written and verbal communication skills; familiarity with technical equipment usage, mechanical skills, computer skills, attention to details; and the ability to monitor multiple phone lines. A high school diploma or GED is normally required.
Summary : Switchboard Operator is responsible for the day-to-day operation of the switchboard. This includes answering incoming calls, routing calls to appropriate parties, and managing incoming voicemail. The Switchboard Operator also provides customer service to our customers and handles any customer inquiries.
Skills : Office, PBX Operator, Microsoft Office Word, Excel, PowerPoint, and Outlook.
Description :
Answers incoming calls and places them to patient rooms, nursing units, and other medical center areas when required, and utilizing a proper technique.
Demonstrates a working knowledge of medical center paging and radio systems (short-wave radio, touch-tone radio).
Monitors facilitator for fires in the medical center, and respond immediately to the alarm by paging 505/Code Red for the specified area.
Responds immediately to emergency and stat situations, exercising control at all times.
Monitors and maintains computer/printer connected to fire alarm areas, keeping it operational at all times.
Monitors facilitator for holdup alarm for cashiers and Pharmacy, responds immediately by notifying Security with a specific action plan.
Monitors alarm panel and reports to proper personnel any alarm activated, such as air and vacuum, blood bank, oxygen, nitrous oxide, and other various alarms.
Immediately reports to Communications Supervisor and/or Director any defects in console or telephones in the medical center.
Experience
10+ Years
Level
Senior
Education
MBA
Switchboard Operator I Resume
Objective : Dedicated, responsible and highly motivated individual seeking a permanent position as a dedicated Switchboard Operator with a reputable health care office that utilizes training, clinical skills and compassionate and professional care to all patients.
Skills : Keyboarding, Office Machines, Customer Service skills.
Description :
Provided customer service by participating in creating a shopping environment that encourages customers to purchase merchandise and services.
Performs customer service activities including selling, suggesting additional related merchandise, maintaining merchandise stocks and department appearance.
Ensure the assigned staffing area achieves maximum sales and profits and encourages customers to want to return in the future.
Maintain SET-Sell core standards, assist with stock replenishment and stock counts as necessary, and assures a neat and orderly shopping environment for the customer.
Observes and reports customer responses to merchandise items.
Ability to stand for extended periods and to move around all areas of the store on a daily basis.
Uses Company programs to build sales, such as Catalog Referrals, Credit Application Solicitation, Credit, and Target Marketing programs.
Successfully handled large crowds of people during the event of a demanding sale.
Answered incoming calls, greeted callers, provided information and transferred calls.
Experience
2-5 Years
Level
Junior
Education
HS
Jr. Switchboard Operator Resume
Objective : Motivated, professional with 4 years of track record in the IT field as a Switchboard Operator. Dependable and reliable with extreme loyalty and pride for the company.
Answering a high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.
Maintaining and updating the list of availability of staff continue to receive incoming calls.
Operating various standard office machines, which include a personal computer, various software, fax, calculator, phone, photocopy machine, and shredding machine, etc.
Entering information on received calls, where necessary and maintaining accurate and detailed records.
Understanding and responding effectively and clearly to addressed requests in person or over the phone, and to written or verbal instructions.
Communicating and liaising in writing and verbally between suppliers, customers, visitors, enquirers, or relevant staff.
Maintaining regular consistent attendance, personal appearance, punctuality, and adherence to applicable health and safety procedures.
Establishing and maintaining efficient working relationships with supervisors, co-workers, and customers.
Performing reception tasks in an effective, professional and gracious manner.
Experience
2-5 Years
Level
Junior
Education
Certification
Switchboard Operator - AR Float Resume
Objective : Willing to work under pressure and adapting to constant changes when necessary. Switchboard Operator is responsible for answering the phone, ensuring the queue is clear, and ensuring customer service is handled efficiently.
Skills : Customer Service, Organizational Skills, and Multi-Tasking, Flexible, Microsoft Office Word, Excel, PowerPoint and Outlook.
Description :
Analyzed data for prior, current and future fiscal years in the planning, preparing and justifying execution plans for my assigned organizations that operate in the 341st Missile Wing.
Served as the functional point of contact for day-to-day budget and financial issues for resource advisors.
Planned for, reviewed, monitored, and tracked all spending from initiation to paid status.
Identified, investigated and reported differences over and above spend plans.
Monitored year-end closing to ensure proper and full use of funds in the given fiscal year.
Provided advise, assistance and guidance on budgeting and related information to Resource advisors.
Used budgetary and other automated systems and computer-generated products to extract, compile and organize the financial information for reports and effective analyses.
Maintained electronic files with information that was used in different ways such as addressing execution rate, budget shortfalls, and annual and quarterly authority.
Experience
2-5 Years
Level
Junior
Education
BS
Switchboard Operator-Receptionist Resume
Summary : Administrative support professional offering versatile office administrative skills. Strong communication skills and problem solver who readily adapts and to change, routinely works independently as well as with a group to exceed expectations. Highly organized, efficient and skilled in a variety of office support tasks.
Skills : Customer Service, Microsoft Office, Fill Cycle Recruiting, Team Player, Telecommunications, Data Entry, Detail Oriented, Filing, Hiring, Human Resources, Kronos.
Description :
Worked effectively in a team and across departments to meet company's various communication needs.
Provide assistance to visitors arriving at the office, and employees are notified upon their arrival.
Ensures guests are signed in at the front desk and are informed of the plant safety rules and given personal protection equipment.
Receive and sign all Express Mail, UPS, overnight packages and ensures they are given to the proper individuals/ departments.
Engage and answer questions within and outside the organization regarding company history.
Acts as a liaison between office and production staff.
Pages plant personnel, ensures that all are aware in case of emergencies, knows the location of key management personnel at all times in case of emergencies.
Responsible for ordering coffee and lunchroom supplies, and ensures proper departments are invoiced correctly.
Experience
7-10 Years
Level
Management
Education
BCA
Switchboard Operator-Teller Resume
Objective : Seeking to secure a position in a results-driven company where one can utilize and develop the skillset to foster a positive and productive work environment.
Answer questions of caller according to hospital policy and direct calls to the appropriate department.
Overhead page authorized personnel over the PA system in accordance with the policy with regard to the time of day, whether or not the person is a physician, employee or guest.
Maintain a beeper list and beeps personnel according to the type of pager.
Immediately notify Engineering and/or Safety/Security when alarms or equipment malfunctions or when unsafe conditions occur.
Learn all departmental policies, especially correct procedures as they pertain to alarms and codes in emergency situations.
Attend the hospital's employee orientation and spend time with the PBX Supervisor to become knowledgeable about departmental procedures.
Operators also must transfer information to company employees who aren't available to take calls or who are out of the office.
Experience
2-5 Years
Level
Junior
Education
BBA
Sr. Switchboard Operator Resume
Summary : Dedicated, focused, and motivated with exceptional customer service and decision making skills. Proficient at completing multiple tasks simultaneously and at quickly learning new procedures. Organized, reliable, and friendly, able to work independently and to collaborate in team environments.
Skills : Receptionist, Cashier, Data Entry, Communications, Guest Services.
Description :
Monitored all alarms and respond/report according to the Center procedures, and recognized the system's problems, failures.
Provided administrative support for the department by working without direct supervision on weekends.
Enforced excellent judgment based on sound logic and adhering to the center and departmental policies and procedures.
Received and distributed faxes, campus, and certified mail to the correct recipients on and off-campus.
Demonstrated respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, and courteous environment at the facility.
Completed over 20 hours on Core training, per year.
Worked well under the pressure of high volume calls in the office while communicating in a clear, polite and professional manner.
Experience
7-10 Years
Level
Management
Education
MBA
Jr. Switchboard Operator Resume
Objective : Switchboard Operator with 5 years of experience is seeking a position to work and deliver excellent customer service while making a positive contribution to the business.
Maintaining and updating the list of availability of staff continue to receive incoming calls.
Operating various standard office machines, which include a personal computer, various software, fax, calculator, phone, photocopy machine, and shredding machine, etc.
Entering information on received calls, where necessary and maintaining accurate and detailed records.
Understanding and responding effectively and clearly to addressed requests in person or over the phone, and to written or verbal instructions.
Communicating and liaising in writing and verbally between suppliers, customers, visitors, enquirers, or relevant staff.
Maintaining regular consistent attendance, personal appearance, punctuality, and adherence to applicable health and safety procedures.
Establishing and maintaining efficient working relationships with supervisors, co-workers, and customers.
Experience
2-5 Years
Level
Junior
Education
Certification
Executive Switchboard Operator Resume
Summary : Dependable and reliable with extreme loyalty and pride for the company one is employed by. Seeking lasting employment in a positive atmosphere that will be challenging, as well as rewarding.
Answered incoming calls, greeted visitors, provided information, transferred calls, took messages, arranged conference calls and routed emergency calls.
Operated communication systems using the telephone, switchboard, intercom, two-way radio, paging, and interoffice communication equipment.
Used Microsoft Word and Excel to maintain and update lists of clinicians, staff, and hospital locations.
Contacted security staff in the event of a code page, or when requested by staff to assist with irate individuals.
Monitored alarm systems to ensure that secure conditions were maintained.
Regularly handled 20+ phone calls within a half hour while handling in-person queries from patients, families and staff members.
Comforted Veterans and their families during stressful circumstances such as the loss of a loved one while directing them to the appropriate personnel.
Experience
10+ Years
Level
Senior
Education
BS
Associate Switchboard Operator Resume
Headline : Switchboard Operator is responsible for the day-to-day operations of the switchboard, including but not limited to incoming and outgoing calls, routing calls, taking messages, and answering phones.
Skills : Microsoft Office, Communication, Analytical, Research Skills, Computer Literate, Flexible, Interpersonal Abilities.
Description :
Operated busy switchboard and paging system, including those for local, long-distance, mobile, person-to-person, and emergency calls.
Resolved customer inquiries by listening to requests, referring to alphabetical or geographical directories to answer questions and provide hospital and physician information.
Paged hospital staff, nurses and physicians when needed.
Notified departments of repairs, outages, and emergencies (i.e., fires, water breaks, patient codes, disasters, etc.).
Specific data pertaining to hospital memos given by Administration.
Coordinated Emergency Codes daily overhead to inform Doctors, Nurses, and specific staff assigned to each individual code of the location and emergency occurring.
Updated employee directory as well as special projects assigned by upper management as needed.
Answered, transferred, and directed call to the appropriate department and person.
Experience
5-7 Years
Level
Executive
Education
BS
General Switchboard Operator Resume
Summary : Switchboard Operator is responsible for providing a high-quality customer experience by monitoring, responding and resolving all incoming calls to the company's switchboard. Resolve all incoming calls by routing them appropriately or transferring them to the appropriate department.
Skills : Microsoft Excel, Quickbooks, Outlook, Microsoft Word, PowerPoint, Soft skills, Analytical and Problem Solving, Effective Communication Skills, and Multi-Task.
Description :
Provided telephone assistance and exceptional customer service at the military installation.
Received and transferred high volume calls for local and international military and civilian personnel.
Utilized various standard office machines, which included a work-related computer, various Microsoft software, fax machine, photocopy machine, and shredding machine.
Understood and responded effectively and clearly to addressed requests in person and over the phone, as well as written or verbal instructions.
Maintained regular consistent attendance, personal appearance, and punctuality.
Performed reception tasks in an effective, professional and gracious manner.
Team Building Critical thinking Meeting/exceeding goals Customer service Multi-tasking.
Experience
7-10 Years
Level
Management
Education
BA
Principal Switchboard Operator Resume
Summary : Seeking to obtain positions within the medical facilities to help further knowledge and understating. Thus allowing to gain the required experience post-education to enter the field of hospital administration.
Skills : Microsoft office, Medical Terminology, Medical Records, Administrative Assistant.
Description :
Receives and processes incoming calls from the switchboard and route to proper places and communicates messages to the appropriate person.
Responds to emergencies and alarms according to policies and procedures.
Provides assistance with the use and distribution of pagers for hospital and medical staff and supports the paging system.
Supports the hospital and system philosophies as well as maintain an exemplary guest relations attitude.
Compiles new chart, maintain current charts, and enters resident's information on the charts.
Enter data into the Pioneer/New Tech E-MAR system as directed.
Performs clerical duties related to the admission and discharge of residents.
Use a fax machine and copy machine as a unit needs to dictate.
Experience
7-10 Years
Level
Management
Education
BBA
PBX Switchboard Operator Resume
Objective : An experienced Switchboard Operator is now looking to obtain a position that will provide the ability to apply the work experience to a growing company.
Skills : Microsoft Office, Data Entry, Customer Service, Oracle, Receptionist, Sales, Teaching, Teaching.
Description :
Operated various standard office machines, which include a personal computer, various software, fax, calculator, phone, photocopy machine, and shredding machine, etc.
Entered information on received calls, when necessary and maintained accurate and detailed phone records.
Understood and responded effectively and clearly to address requests in person or over the phone.
Communicated in writing and verbally between suppliers, customers, visitors, and staff.
Maintained regular consistent attendance, personal appearance, and punctuality.
Established and maintained efficient working relationships with supervisors, co-workers, and customers.
Performed the reception tasks in an effective, professional and gracious manner.
Experience
2-5 Years
Level
Junior
Education
BS
Switchboard Operator-Clerk Resume
Objective : Dedicated team player, bringing administrative experience and a willingness to take on added responsibility to meet tight deadlines. Exceptional problem solver with a strong work ethic and extensive interpersonal skills.
Skills : Micosoft Office and Computer Applications, Multi Line Phone, Customer Service, Cash Management, Retail sales, Social Media, Clerical.
Description :
Managed high call volume with tact and professionalism.
Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
Established and maintained external communications calendar, and managed scheduling meetings between all sales representatives.
Prepared reports and communication for senior management and clients.
Assisted with receptionist duties, file organization, and research and development.
Added new material to file records and created new records.
Organized forms, made photocopies, filed records, and prepare correspondence and reports.
Entered numerical data into databases in a timely and accurate manner.
Experience
2-5 Years
Level
Junior
Education
HS
Switchboard Operator Resume
Summary : More than 9 years' successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, planning/implementing proactive procedures and systems to avoid problems in the first place.
Skills : Customer Service, Amtelco Telephony Software, Paging Systems, Microsoft Excel, WordPerfect, Microsoft Word, and Outlook.
Description :
Operate communication systems, such as telephone, switchboard, intercom, two-way radio.
Answer incoming calls 100-200, greeting callers, providing information transferring the call and or taking messages and necessary.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Place telephone calls or arrange conference calls as instructed.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Monitor alarm systems in order to ensure that security conditions are maintained.
Contact security staff members when necessary, using radio-telephones.
Responsible for transferring callers to appropriate department and patient rooms.
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