Advanced Repair Agent Resume
Headline : Seeking an Advanced Repair Agent position as an IT Support Specialist, proficient in hardware and software skills can be fully utilized to maximize the company and its users.
Skills : Customer Service, Training,.
Description :
- Faced Customers at the counter to troubleshoot computer issues.
- Replaced of non-functional internal or external components and diagnostic for proper functionality.
- Removed virus, Software installations.
- Troubleshoot network connection and set up for optimal connectivity.
- Retrieved data from nonfunctional internal and external hard drives.
- Shipped and handled units to be serviced at the service center.
- Helped to execute a development plan directly impacting client ratings of customer service.
Experience
5-7 Years
Level
Executive
Education
Associate's
Jr. Advanced Repair Agent Resume
Objective : Advanced Repair Agent is responsible for a variety of fulfilment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing.
Skills : Customer Service, Supervisory.
Description :
- Troubleshoot and maintained of laptops, desktops, tablets and Apple devices.
- Performed complex computer-related repairs, upgrades, installations and technical support.
- Diagnosed and repaired hardware, software, and network problems on consumer electronics.
- Cleaned and fixed erroneous registry entries that can slow down and crash the computers.
- Managed backups, software restore services, and disaster recovery processes.
- Answered technical questions regarding products and their requirements within related industries.
- Managed the local network and help desk, provides in-person and phone support.
Experience
2-5 Years
Level
Junior
Education
Information
Sr. Advanced Repair Agent Resume
Summary : Advanced Repair Agent Service, maintain, inspect, repair, install and replace electrical, plumbing, and mechanical systems associated with commercial and domestic conditioning.
Skills : Computer Repair, End-user Support.
Description :
- Setup and installed as well as various peripherals, data entry and file updating.
- Worked in a faced paced retail environment performing computer-related installations and technical support.
- Assisted customers with service and repair issues within the Standard Operating Platform.
- Provided initial contact with customers, checks in product and runs basic tests to determine product needs and service solutions.
- Provided internet connection support, hardware diagnostic, software installation and upgrading.
- Provided advice, coaching and training of fellow employees.
- Interacted with customers while showing respect, courtesy and professionalism.
Experience
10+ Years
Level
Senior
Education
BS
Advanced Repair Agent I Resume
Objective : To gain employment with a progressive computer technology form that will utilize skills as a skilled computer technician that will also provide growth and advancement.
Skills : Technician, Management.
Description :
- Provided a unique and personal experience for clients.
- Performed consultations to determine the best interest for clients.
- Promoted to Advanced Repair Agent to diagnose and repair Windows and Mac-based devices.
- Offered and showed the value of software solutions to clients daily.
- Diagnosed, repaired and serviced devices for clients.
- We are expected to have a high level of knowledge in relation to the operating systems involved, hardware, and issues clients might be experiencing.
- Sent out multiple e-mails daily; detailing work completed and issues that need addressing at the end of shift.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Advanced Repair Agent II Resume
Headline : Advanced Repair Agent responsible for troubleshooting and resolving client sound system service issues in the field, as well as management of client services programs.
Skills : Technology, Management.
Description :
- Identified and take advantage of opportunities to improve the process of assessing, testing and performing store and customer repairs.
- Helped other employees understand how to successfully use the range of Geek Squad resources in solving customer needs to ensure no customer is ever left unserved or underserved.
- Maintained, repaired, and serviced products aligning with customers' " definition of fix".
- Performed Data back up and Transfers.
- Advanced hardware and software diagnostics.
- Consulted and provided IT and Networking Solutions with clients directly face to face.
- Assured Client Satisfaction by continually consulting; providing expert recommendations and implementing such procedures in a timely manner.
Experience
5-7 Years
Level
Executive
Education
Associates
Advanced Repair Agent III Resume
Summary : Secure a role within an organization that will allow to utilize customer service-centric mentality, strong technological background, performance management, and training skills, and allow to grow as both an individual as well as a professional within the company.
Skills : Web Services, Troubleshooting.
Description :
- Provided hardware support for computers including diagnosing and installation of RAM, optical drives, hard drives, motherboards, sound cards, video cards and other internal components.
- Resolved complex software and malware issues that had rendered computers unusable.
- Managed sensitive client information during data transfers and system restores.
- Deployed system images and managed user migration to new computers using GHOST.
- Maintained detailed notes covering the entirety of the repair process in a proprietary queue management database.
- Worked closely with clients, either in person or over the phone, to make sure that their expectations were exceeded by the quality of the work performed.
- Participated in the interview process for potential Geek Squad employees.
- Maintained one of the highest client satisfaction ratings in the company.
- Consistently recognized for outstanding performance.
Experience
7-10 Years
Level
Management
Education
Bachelor's
Asst. Advanced Repair Agent Resume
Objective : To provide front line support, including: Repairing systems, IT maintenance, Malware removal, handling support calls, analyzing and investigating problems, implementing solutions, and working as part of consultation and repair teams.
Skills : Troubleshoot, Handling.
Description :
- Conducts training for new colleagues with shoulder-to-shoulder mentoring.
- Advanced Repair Agents quickly and accurately diagnose technology issues and create robust solutions as needed at Precincts in Best Buy stores across the country.
- Identified and take advantage of opportunities to improve the process of assessing, testing and repairing client electronics.
- Consulted with end-users to accurately diagnose any hardware, software, or networking issues.
- Interfaced with Windows and Mac operating systems to accurately complete missions.
- Repaired operating system issues such as exceptional communicators at all levels.
- Completed virus removals, optimization, and upgrades on computers and tablets.
Experience
2-5 Years
Level
Junior
Education
Information
Associate Advanced Repair Agent Resume
Headline : Advanced Repair Agent repairs, maintains, services and add damaged components to any kind of electric appliances.
Skills : Administration, Computer.
Description :
- Maintained, serviced, and repaired electronic products aligned with clients' needs to include diagnosing or repairing PC s or other electronic devices.
- Worked as a dedicated team member to ensure fast, flexible and expert service to every customer
- Demonstrated a sense of urgency to meet customer time commitments
- Provided knowledgeable and courteous repair service
- Looked for methods to improve business performance and enhance the customer experience
- Provided direction to a Technical Helper, as applicable
- Received truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location.
Experience
5-7 Years
Level
Executive
Education
Business
Lead Advanced Repair Agent Resume
Summary : Position with company seeking an extensive Advanced Repair Agent and or a technical knowledge of computer repair.
Skills : Software Diagnostics, Hardware Diagnostics.
Description :
- Worked on and fixed a wide assortment of computer-related problems.
- Handled day-to-day phone calls answering questions and providing possible solutions Worked on both all the MAC, Linux and Windows operating systems with familiar ease.
- Went through a checklist of ending procedures to ensure the customer was absolutely ready to pick up computer.
- Established personal relationship with customers, building trust and loyalty for the brand.
- Opened tickets when customers required my assistance, and closed them when the case was complete.
- Noted and spoke with client on how to better improve internet safety.
- Recommended and installed AV software, and any other software the client required.
Experience
10+ Years
Level
Senior
Education
Associates
Advanced Repair Agent Resume
Objective : Ambitious student working towards a Advanced Repair Agent in Cyber Security with excellent technical and communication abilities.
Skills : Technician, Management.
Description :
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to the technical support needs of customers.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Created cases and claims for damaged, lost or misplaced packages.
Experience
2-5 Years
Level
Junior
Education
Technology
