Bank Operations Managers are responsible for overseeing the daily operations of a bank. The job description entails taking charge of developing, implementing, and monitoring systems and procedures to ensure the efficient operation of the bank. Some core job duties shouldered by these professionals are mentioned on the Bank Operations Manager Resume as – ensuring that the bank meets all regulatory requirements and complies with applicable laws and regulations, supervising bank staff, monitoring customer accounts, addressing customer needs, and queries, maintaining records, and ensuring compliance with banking regulations, and assisting with the development of marketing and sales initiatives.
They ensure success in this role, the person must have excellent problem-solving and decision-making skills, as well as strong interpersonal and communication skills. Bank Operations Managers must also have extensive knowledge of banking regulations and laws, as well as a working knowledge of accounting principles. A Bachelor’s degree in business or finance is usually required for this position. In addition, an MBA or other advanced degree may be beneficial.
Summary : As a Bank Operations Manager, Ensured client data is protected from the public and secured against fraud by enforcing access rights and verification levels. Developed financial back up plans to protect business operations in the event of major crises that could result in huge losses. Collaborated with heads of other units to develop best practices for successful banking operations. Delegated tasks to members of the operations team.
Skills : Communicational Skills, Operations Manager, Training, Team Leadership
Description :
Reconciled Internal deposits/general accounts, Process Incoming/Outgoing international & domestic Wires, Funds Management - money transfers to other institutions for daily investments.
Responsible for the daily operations of the deposit applications on the Fiserv - ITI systems.
Helped others with problems when needed. Processed Payroll via ADP and Performance Payroll.
Processed Accounts Payable, Maintain computers - minor problems, Setup for online banking and direct deposit via the Fiserv Systems - helped with training bank clients when necessary.
Trained and supervised employee in the deposit department.
Processed NSF, chargebacks, stop payments, etc.
Helped CFO with different functions associated with balancing the general ledgers monthly.
Experience
10+ Years
Level
Senior
Education
B.S. Finance
Bank Operations Manager Resume
Objective : As a Bank Operations Manager, managed and directed the operations department for a financial institution. Ensured efficient delivery of products and services to clients. Developed and implemented polices and procedures. Managed subordinate staff in the day-to-day performance of their jobs. Ensured that project/department milestones/goals are met and adhering to approved budgets.
Provided Customer Service for high balance account holders.
Participated in required processes for a new branch openings and necessary formalities.
Handled staff assignments and trainings as needed branch of 60+ employees.
Handled 4 supervisors in a team for day to day operations.
Responsible for check processing, check clearing, treasury account maintenance, new account opening and documentation support.
Maintained the list of rejections, documentation errors and failure of accounts and resolved balancing.
Supervised credit card and loan approvals and payments.
Experience
0-2 Years
Level
Entry Level
Education
BS Finance
Bank Operations Manager Resume
Summary : As a Bank Operations Manager, oversaw the day-to-day activities of their banks branches and employees. Ensured that everything is running smoothly, from customer service to compliance with federal regulations. Implemented new technology systems, improving employee training programs, or even changing how certain products or services are delivered to customers.
Skills : Multitasking, Financial decisions, Work in a team setting and excel, Cash Management, Fraud Prevention
Description :
Ensured that all branch personnel were trained and motivated to attain high quality customer service standards and profit goals through proactive sales.
Ensured that all regulatory compliance and operation standards were met by conducting periodic audits.
Created and implemented bank operations training modules for branch staff to improve performance and reduce risk and errors.
Responsible for controlling the branch's operational and administrative expenses.
Led and coached personnel, recommended and maintained staffing levels, performance appraisals, provided training, promotions, hiring, recommended salary adjustments and terminations.
Reported audit findings to the Chief Operations Officer and operations audit committee with recommended resolutions for any exceptions found.
Responsible for gateway operations in JFK pertaining to the pick-up and delivery operation of documents for financial institutions in NYC, NJ and Philadelphia.
Experience
7-10 Years
Level
Consultant
Education
B.S. Finance
Bank Operations Manager Resume
Objective : As a Bank Operations Manager, Reviewed and analyzed financial data, such as profit and loss statements, balance sheets, and other reports, to ensure the bank is operating efficiently. Reviewed budgets to determine if expenditures are appropriate and staying within legal limits. Reviewed loan applications to assess a customers creditworthiness or reviewing commercial loan applications to determine if they meet lending guidelines.
Reduced seven FTEs through improving sort processes and route restructuring in Manhattan for an annualized savings of $240k.
Traveled to hubs in Brussels, London and Frankfurt to improve routing and sorting of shipments destined for the United States.
Provided documentation support for collection department.
Handled weekly meetings and provided appropriate goals to the department managers.
Approved customers online banking applications for bank website, customer service for bank website, also customer troubleshooting .
Balanced vault on a daily bases Balancing ATM daily Incoming and outgoing collections Customer entry into safe deposit boxes Accounts payable.
Implemented cost center accounting for the mortgage banking division, leading general ledger migration to upgraded financial reporting system.
Experience
2-5 Years
Level
Executive
Education
B.S. Finance
Bank Operations Manager Resume
Objective : As a Bank Operations Manager, Directed and led the Banking Operations group on day-to-day operations associated with Payment Operations, Deposit Operations and Treasury Management Support. Operations planned, supported of strategic initiatives, vendor management, customer experience, and operational risk and control management. Lesioned with RMs, Bankers and Treasury Management Sales on all issues pertaining to TM implementation and servicing, commercial / consumer payments, and deposits.
Set procedures and actively managed all aspects of portfolio loan accounting and wire transfer.
Responsible for all pipeline management, underwriting and processing functions and compliance adherence in a dynamic mortgage origination platform .
Reduced turn time by over 25% during tenure while setting new branch records for production.
Responsible for all daily bank operating activities for both Global Market & Investments (GMI) and Securities Based Lending (SBL).
Managed Financial Card Team of Supervisors, Business Analysts, and Escalated Call Center Bank Point Contact Compliance and OCC/CFPB Audits Lead.
Implemented, and supported new and existed programs/ initiatives that promote efficiency, leverage technology, reduce risk and/or reduce costs.
Coached, counseled and trained the Banking Operations team leads to improve both managerial and individual skills.
Experience
2-5 Years
Level
Executive
Education
B.S. Finance
Bank Operations Manager Resume
Headline : As a Bank Operations Manager, ensured outstanding customer relations and high sales, as well as imbibing the banks service culture in all staff members through personal coaching and granting of bonuses and other incentives to motivate staff. Managed banks operations team to deliver effective financial services to clients.
Skills : Planning, Operations Manager, Banking, Team Leadership
Description :
Directed and managed oversight of operational activities of support teams and their managers, including Deposit Operations, Payment Operations, and Treasury Management Support.
Directed the adherence, maintenance and improvements of operations strategies, workflows processes and procedures that enhance customer experience and improve operational efficiency.
Monitored industry benchmarks and actively manages company metrics and KPIs for operations teams. Defined and documented service levels with business partners.
Managed resolution of large, complex bank operation issues.
Supported corporate IT initiatives and collaborates with Bank Systems Support manager and product development team on platform and application enhancement and conversions, including digital channel products and services.
Monitored interest rates and adjusting rates as needed to attract new deposits or retain existing ones.
Recommended changes to policies and procedures based on experience with similar situations in the past.
Experience
5-7 Years
Level
Management
Education
B.S. Finance
Bank Operations Manager Resume
Objective : As a Bank Operations Manager, worked closely with the Finance Mgr to ensure regulatory reporting is accurate and submitted on a timely basis. Directed role in determine the processes, policies and procedures of our soon-to-launch consumer lending business.
Skills : Leadership, Business Assistant, Training, Customer Service, Budget Management
Description :
Oversaw the administration of team SharePoint sites. Forecasted staffing resources for operations areas.
Oversaw vendors that perform daily operations activities.
Liaised with managers of other bank teams to ensure operational performance and strategy meet business needs.
Ensured proper controls are in place to minimize risk exposure for the bank.
Led group participation in all audits that impact Deposit Operations, Payment Operations and Treasury Management Support.
Effectively communicated performance expectations; monitor and hold staff accountable for their performance and their actions.
Acted as a ‘Coach’ for associates to leverage strengths and understand and identify gaps in performance; conducted one-on-one meetings and timely appraise performance.
Experience
2-5 Years
Level
Executive
Education
BBA
Bank Operations Manager Resume
Objective : As a Bank Operations Manager, Directed client interaction on a daily basis from onboarding to transaction processing to customer service, and are expected to provide exceptional support. Managed the operations of a bank branch, including hiring and trained employees, monitoring employee performance, handling customer complaints, and resolving conflicts between customers.
Provided development opportunities for staff aligning with their career goals and develops ‘bench strength’ for key positions.
Proactively recruited and maintained a pipeline of candidates who display requisite job skills and exhibit values consistent with Financial Group.
Created and sustained an environment which supports teamwork and mutual respect.
Communicatesd to team: corporate updates, business updates, etc. and conducts regular, meaningful team/department meetings.
Monitored and maintained appropriate staffing levels to efficiently execute department responsibilities.
Used financial information to identify and implement cost containment or reduction programs and ensure expenditures are accurate and follow policies and procedures.
Modeled exemplary behaviors and actions for associates.
Experience
2-5 Years
Level
Executive
Education
B.S. Finance
Bank Operations Manager Resume
Headline : As a Bank Operations Manager, worked in the Financial Services sector preferred Comprehensive knowledge of multiple bank operations areas, preferably Treasury Management, Deposit and Payments.
Skills : Communicational Skills, Researching, Communication Skills, Problem Solving
Description :
Carried out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy and clarity.
Set up the work flow process for banking operations, and for taking necessary measures to provide the needed support for smooth operations.
Monitored daily operations to ensure a free flow process, and also supervise the execution of daily tasks.
Developed and enforced sound policies and structures for the growth of the company.
Created a strong workforce by developing competent individuals in the banking operations team.
Oversaw the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed.
Created and implemented long term business plan to ensure continuity of business operations in the long run.
Experience
5-7 Years
Level
Management
Education
B.S. Finance
Bank Operations Manager Resume
Headline : As a Bank Operations Manager, Interacted with the Chief Compliance Officer, Finance Manager open and CTO, and reporting directly to the CEO, will be responsible for all operations of the Banks transactional business. Involved developing and streamlined the daily operations to improve customer service, expedite processes, enhance controls and mitigate risk across a variety of systems.
Skills : System Assistant, Operational Skills, Team Work, Compliance Audits, Client Relations
Description :
Handled the Bank’s transactional business
Worked cross-functionally with Ops, Compliance, Finance and Tech, with exposure to a wide variety of back office systems and technologies.
Monitored and Reported transactional activity from a BSA (KYC/AML) Compliance perspective as well as Operational (eg KPIs) and Financial perspective.
Identified, reviewed and resolved issues as they arise, interfacing with customers and staff as needed.
Helped streamline treasury management processes and procedures and enforce controls.
Developed and managed capacity utilization models across all functions.
Developed processes and procedures, with flow-charts. Developed and managed capacity utilization models.
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