Central Office Technician Resume Samples

Central Office Technician installs and maintains equipment that is typically used in telecommunications systems. A well-drafted Central Office Technician Resume lists job duties such as – designing communication systems, preventing communication disruptions, supervising the installation of systems, maintaining and repairing central office equipment, managing cables in telecommunication rooms, removing un-used or non-functional equipment, identifying and troubleshooting rooms and equipment stations; and performing maintenance activities on regular basis.

Employers prefer resumes that depict these qualifications – technical aptitude, high-level understanding of telephony and electricity, switching and routing skills, advanced networking ( VPN, SDH, MPLS, SS7, SONET, wireless) skills; and the ability to comply with health, safety, and environmental policies. An Associate’s degree or a Bachelor’s degree in electronics or telecommunications and network equipment installation experience is required for this role. Some employers additionally require a professional CISCO certification as well.

 

Central Office Technician Resume example

Central Office Technician Resume

Summary : Seeking to obtain a position in the field of technical support with a company that devotes its time and effort in making a postive impact in today's business market.

Skills : Microsoft Office, Networking, Telecommunications.

Description :

    1. Provided instructions to field service technicians on signal circuit's applications, network special circuits, voice circuits, and SSC maintenance analyzer.
    2. Operated and maintained all types of local and toll switching equipment data, networking equipment, computer processing equipment and associated peripherals.
    3. Performed system and equipment installations, including acceptance testing and initializations.
    4. Verified generic upgrades system reconfigurations, F.C.O's hardware changes, and system relocations.
    5. Assigned cable pairs and installed interfaces to ports and associated computer equipment.
    6. Performed daily backups and routine monitoring of switches on computer systems and data networks.
    7. Tracked, analyzed and reviewed system alarms, logs, and traffic measurement reports.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate


Central Office Technician I Resume

Headline : Seeking to obtain the position of Audio Video Service Technician with Sound Devices, LLC and be a valued asset and resource, willing to contribute knowledge and expertise in the advancement of client services.

Skills : Computer Data Entry, Dispatching, Multi-tasking, Trouble Shooting, Customer Service.

Description :

    1. Provided day-to-day network monitoring and network support for large businesses, government clients and local exchange carriers.
    2. Groomed new fiber rings and special circuits (i.e.
    3. PRI trunks, foreign exchange lines & VoIP) for local loop delivery in the Mid Atlantic region.
    4. Responsible for seeing the full resolution of all trouble tickets on a day-to-day basis.
    5. Ensured compliance with SLA agreements.
    6. Experience in NOC operations and process management.
    7. Assisted in the maintenance of internet and phone service systems monitored incoming and outgoing traffic of our data centers around the city.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS


Central Office Technician-Administrator Resume

Headline : Polished professional with extensive information technology experience encompassing all IT areas at two of the worldwide leaders in IP-based communication services. Additional experience in a high paced telecommunication repair environment, and achievement as a leader in team building and customer care. In quest of a position with a growing organization that promotes success, achievement, and loyalty through their employees.

Skills : Networking, MS Office, Data Entry.

Description :

    1. Provided superior customer service related to technical difficulties with lines and equipment. 
    2. Organized and coordinated repair activities between equipment vendors and technicians on all T1 and lower services.
    3. Utilized various investigative systems to test faulty line conditions.
    4. Identified origins of problems beyond the telephone company network interface.
    5. Finalized all tickets with customers prior to completion to ensure customer satisfaction.
    6. Selected to work with top tier business customers to raise their level of service.
    7. Succeeded in reducing restoral and installation times by thirty percent.
    8. Led groups providing service and administration to one of our top twenty-five business customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MA

Jr. Central Office Technician Resume

Summary : Service-oriented and project-focused business professional offering associate in applied science in office administration and more than 8 years' experience encompassing corporate business and retail operations.

Skills : Microsoft Office, Medical Terminology, Medical Terminology, Customer Service.

Description :

    1. Managed heavy customer contact in person and over the phone.
    2. Monitored trouble-calls from inception to closeout; entered and updated data into automated systems.
    3. Evaluated service requests to establish correct priority, monitored trouble ticket-workflow while safeguarding sensitive data used to meet the client's needs.
    4. Contributed to excellent customer service ratings as part of the team that averaged 8.5 of 10.
    5. Earned reputation for resolving customer problems, including issues requiring confidential information.
    6. Wired and tested Special Circuits, DSL, ISDN and POTS service orders on production. 
    7. Performed tests with various equipment and accessed customer database record to resolved service concerns.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate

Central Office Technician II Resume

Summary : Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Proactive self-starter knew to initiate process and system improvements to increase system stability and staff productivity.

Skills : Telecommunications, Maintenance/turnup, Troubleshooting, DS0,T1,T3.

Description :

    1. Maintenance, troubleshooting of T1, T3, OC3, OC12, OC24 circuits at DSX3 and wiring, installation of light guide/fiber optic circuits at LGX locations.
    2. Familiar with the TBERD test box for DS1 & DS3 circuits testing and isolation of errors.
    3. Performed turnup/testing of multiple fiber-based BLSR and UPSR Fiber ring configurations.
    4. Familiar with optical test sets for the measurement of light levels between locations and the attenuation of fiber light levels to fit within specified parameters.
    5. Able to perform scrimp of dsx3 coax jumpers at dsx3 backplane to resolve possible framing errors.
    6. Responsible for DS0, DS1, DS3, OPTICAL circuits at multiple central offices.
    7. Updated install and trouble tickets with the company database ticket tracking system.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
HS

Central Office Technician-Part Time Resume

Objective : Accomplished professional with 4 years of distinguished performance in the Telecommunication industry. Excels at analyzing and solving problems with various electrical systems. Highly organized, able to manage multiple tasks with proven ability to meet deadlines with a track record of superior performance through above-quota results.

Skills : MS Office, Networking, Data Entry, Communication Skills.

Description :

    1. Assisted with or performing system and equipment installations, acceptance testing and initialization.
    2. Performing and verifying generic upgrades, system reconfigurations, F.C.O.'s hardware changes, and system relocation.
    3. Assigned cable pairs and installing interfaces to ports, and associated computer equipment.
    4. Performed daily backups and routine monitoring of switches, computer systems, and data networks.
    5. Monitored switching equipment computer systems, networks to ensure they are operating at optimal levels.
    6. Repaired and took corrective action taken as needed.
    7. Tracked, analyzed, and reviewed system alarms, logs, trouble reports, traffic measurement reports, and took corrective action taken as needed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

Sr. Central Office Technician Resume

Headline : More than 7 years of LAN/WAN/Sonet & Metro Ethernet networking and telecommunication experience including engineering, project management & coordination, programming, installation, maintenance, and customer service experience.

Skills : LAN, MS Office, Records Management.

Description :

    1. Responsible for the central office with duties including fiber patches, coax patches, cabling, testing light frequencies, etc.
    2. Responsible for the installation and maintenance of all central office equipment.
    3. Responsible for the installation and maintenance of equipment installed at the customer premise.
    4. Work with the network operations center to maintain and repair circuits and equipment, perform acceptance testing on circuits.
    5. Responsible for learning and understanding emerging technology.
    6. Required to function well in a team environment.
    7. Responsible to support business and customer needs including off-hours work.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate

Central Office Technician-Associate Resume

Summary : Experienced technical support specialist with proven contributions to project design, enhanced system functionality, and end-user productivity, seeking to expand into an IT or IS support role. Profound customer-focused with the capability to provide innovative solutions and resolve technical challenges that reside well within clients' financial and timely framework.

Skills : Technical Support, Telecommunications, Routing, And Switching, Network Security, TCPIP, Active Directory, Troubleshooting, LAN, Wan, Help Desk, Servers 2008, 2012, Virtual Servers, Printer Installation, Malware Removal, Windows 7,8.1, 10, Laptops, Installation, And Upgrades.

Description :

    1. Coordinated trunk testing with phone vendors to troubleshoot possible problems.
    2. Found interim solutions to minimize the impact of issues on the business.
    3. Provided technical support to both in-house staff and user departments for all Directory Assistance applications.
    4. Monitored and maintained switching equipment, mainframe wiring for POTS and special circuit line testing.
    5. Applied software upgrades and software fixes through software patches.
    6. Facilitated focus groups, surveys, and seminars for management and associate training on DMS.
    7. Operated and maintained tools, test sets, and electronic equipment including, but not limited to: fiber optic transmissions equipment, and various testing equipment.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.Tech

Central Office Technician-Assistant Resume

Objective : Seeking to obtain a position as a technician in a field where experience, skills, work ethic, and education will be productive assets.

Skills : Communication Skills, Recordkeeping, MS Office Suite.

Description :

    1. Rolling traffic onto new facilities including moving from copper to fiber.
    2. Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
    3. Provided high level and in-depth technical support by resolving inquiries by phone, e-mail, and web, in a manner and time frame consistent.
    4. Resolved customer issues in a clear, courteous and straightforward manner.
    5. Demonstrated professionalism and courtesy with customers at all times.
    6. Identified and solved technical issues with a variety of diagnostic tools.
    7. Developed reputation as an efficient service provider with high levels of accuracy.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

Central Office Technician-Lead Resume

Summary : Senior Telecommunications technician with over 20 years of experience seeking to contribute to the overall stability of the telephony architecture of a growing company.

Skills : LAN, MS Office, Leadership Skills.

Description :

    1. Maintain and troubleshoot the switch and transport equipment, Pots, DSL, T1, T3, and fiber circuits install and repair. 
    2. Maintain repair central office power plant.
    3. Troubleshooted electrical/electronic control circuits.
    4. Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
    5. Coordinated trunk testing with phone vendors to troubleshoot possible problems.
    6. Responded to PBX, voicemail and network-generated malfunction alarms.
    7. Maintained generators and UPS batteries for reserve power in the event of power failures.
    8. Installed IP, network equipment and facilities.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate

Central Office Technician Resume

Summary : Seeking to achieve a role that matches the profile and supports sustainability to drive the company's strategic synergies.

Skills : MS Office, Excellent Communication & Interpersonal Skills, Data Analysis.

Description :

    1. Performed remote testing on High-Speed Internet circuits using various test systems.
    2. Determined trouble areas and submitted trouble report work orders for repair in the field.
    3. Coordinated inter-office facility repair on a variety of hardware, covering the entire footprint.
    4. Interfaced daily with engineers on various projects at multiple facilities.
    5. Dealt tactfully and effectively with difficult customers.
    6. Demonstrated ability to apply sound knowledge to diverse applications.
    7. Demonstrated effective and consistent technical support.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
EVM