A Collections Representative will collect payments from overdue or outstanding accounts. To retrieve money from debtors, the representatives have to undertake a variety of tasks that are mentioned on the Collections Representative Resume – getting in touch with customers that have delinquent accounts through phone, mail or personal visit; collecting payment from them, explaining available options; negotiating payment plans, updating records, submitting detailed reports to creditors about status of the delinquent account, and giving continued failure accounts to legal teams.
While having a thick skin is the main attribute that can distinguish these representatives from others, the following qualifications are as well expected – strong communication skills, researching abilities, strong negotiation skills, the ability to take appropriate steps and the potential to stay calm and composed while dealing with difficult customers. Formal education to the extent of a high school diploma or GED is sufficient.
Objective : Collections-focused professional with two years of experience in recovering overdue accounts and enhancing customer satisfaction through effective communication and negotiation. Proven ability to resolve disputes and implement strategies that drive payment compliance. Committed to maintaining regulatory standards while fostering positive client relationships and achieving organizational goals.
Skills : Communication Skills, Negotiation Skills, Attention To Detail, Empathy
Description :
Informed customers of overdue accounts and successfully collected payments through effective communication.
Reviewed loan terms and verified customer information to ensure accurate account management.
Analyzed customers' reasons for delinquency and proposed tailored solutions to address issues.
Accurately documented discussions and actions taken during calls to maintain compliance.
Executed data entry for billing systems, ensuring accuracy for numerous customer accounts.
Monitored payment processing through various channels and reported discrepancies for resolution.
Consistently exceeded collection targets by utilizing persuasive sales techniques and relationship building.
Experience
0-2 Years
Level
Entry Level
Education
B.S. Criminal Justice
Accounts Receivable Collections Specialist Resume
Objective : Dedicated collections specialist with over five years of experience in effectively managing accounts receivable and optimizing cash flow. Skilled in negotiating payment terms, resolving disputes, and fostering customer relationships to ensure timely payments. Committed to enhancing operational efficiency and compliance while contributing to the financial health of the organization.
Managed accounts receivable processes, ensuring timely collection of overdue accounts.
Documented payment agreements and monitored compliance with payment plans.
Processed payment extensions and negotiated contract terms based on customer needs.
Facilitated clear communication with management and clerical staff to maintain accurate account information.
Collaborated with team members to share best practices and achieve collection targets.
Evaluated customer accounts and proposed repayment options to optimize recovery.
Monitored collection metrics to inform strategy adjustments and improve performance.
Experience
2-5 Years
Level
Junior
Education
BBA
Collections Representative Resume
Objective : Motivated collections specialist with two years of experience in effectively recovering overdue accounts while enhancing customer relations. Skilled in negotiations and dispute resolution, ensuring compliance with regulatory standards. Proven success in implementing strategies that improve payment collection rates and foster lasting client relationships.
Facilitated the resolution of overdue accounts, achieving a significant reduction in delinquencies.
Effectively communicated with clients to address disputes and negotiate payment arrangements.
Monitored compliance with the Fair Debt Collection Practices Act and maintained customer confidentiality.
Developed and implemented strategies for managing high-risk accounts, improving recovery rates.
Built and maintained positive rapport with clients to encourage timely payments.
Analyzed account data to determine collection strategies tailored to individual circumstances.
Collaborated with cross-functional teams to streamline the collections process and enhance client satisfaction.
Experience
0-2 Years
Level
Entry Level
Education
A.S. in Bus. Admin.
Financial Collections Representative Resume
Headline : Accomplished Financial Collections Representative with 7 years of experience in debt recovery and account management. Expertise in negotiating payment plans, resolving disputes, and enhancing client satisfaction. Proven ability to implement effective collection strategies while ensuring compliance with regulatory standards. Passionate about fostering strong relationships and contributing to the financial success of organizations.
Collected on delinquent accounts in a timely and professional manner while adhering to all regulatory guidelines.
Developed customized repayment plans based on customers' financial situations, improving recovery rates.
Identified and escalated problematic accounts for potential legal action, ensuring compliance with company policies.
Communicated with insurance companies to verify claims status and advocated for denied claims.
Managed account records, ensuring accurate documentation of all collection efforts and outcomes.
Utilized financial software to track collection progress and generate reports for management.
Conducted customer follow-ups to ensure satisfaction and encourage timely payment compliance.
Experience
5-7 Years
Level
Senior
Education
B.S. in BA
Collections Representative Resume
Headline : Driven Collections Representative with 7 years of expertise in debt recovery and account management. Adept at negotiating payment solutions, resolving conflicts, and enhancing client relations. Committed to compliance with industry regulations while implementing innovative collection strategies that foster financial stability and client satisfaction.
Skills : Debt Collection Software, Time Management, Account Reconciliation Techniques, Data Analysis For Collections, Communication And Negotiation, Regulatory Compliance Knowledge
Description :
Managed and resolved delinquent accounts, adhering to established collection procedures.
Collaborated with collections supervisor to monitor problem accounts and strategize solutions.
Reviewed and analyzed loan service files to ensure accuracy and compliance.
Communicated collection efforts effectively with branch lenders on assigned accounts.
Navigated multiple databases to relay accurate information to clients professionally.
Prioritized calls based on management directives to maximize recovery efforts.
Executed follow-ups through direct mail and phone to secure payment on overdue accounts.
Experience
5-7 Years
Level
Senior
Education
B.A.
Junior Collections Representative Resume
Objective : Dynamic collections professional with five years of experience in managing overdue accounts and enhancing customer relations. Proficient in negotiation and conflict resolution, ensuring compliance with financial regulations. Dedicated to implementing effective collection strategies that improve payment rates while fostering positive client interactions and contributing to organizational success.
Contact customers with overdue accounts through calls, emails, and letters to secure payment.
Collaborate with the sales department to resolve customer account discrepancies promptly.
Maintain accurate records of collection efforts and customer interactions.
Analyze account histories to identify trends and develop targeted collection strategies.
Ensure compliance with all relevant regulations and company policies in collection processes.
Develop and maintain positive relationships with clients to encourage timely payments.
Assist in training new staff on collection procedures and best practices.
Experience
2-5 Years
Level
Junior
Education
AS in Business
Collections Representative Resume
Objective : Proactive Collections Representative with two years of experience in effectively recovering overdue accounts while ensuring compliance with industry regulations. Adept at utilizing strong negotiation skills to resolve disputes and foster customer relationships. Eager to leverage expertise in payment collection strategies to enhance organizational performance and support financial goals.
Skills : Data Analysis And Reporting, Documentation And Reporting, Office Suite Proficiency, Typing Speed: 45 Wpm, Customer Interaction Management, Conflict Resolution Skills
Description :
Managed inbound calls to assist customers with payment inquiries and account status.
Updated and maintained customer account information to ensure accuracy and compliance.
Monitored account compliance, communicating with clients regarding overdue payments.
Processed and verified customer payment information accurately and promptly.
Provided comprehensive customer service for collection issues, including refunds and account adjustments.
Utilized strong negotiation skills to resolve disputes and secure payments.
Developed and maintained positive relationships with clients to foster long-term compliance.
Experience
0-2 Years
Level
Entry Level
Education
A.A.
Billing Collections Specialist Resume
Objective : Results-oriented Billing Collections Specialist with two years of experience in recovering overdue accounts and optimizing payment processes. Skilled in effective communication and negotiation, ensuring compliance with financial regulations. Dedicated to enhancing customer satisfaction while achieving collection goals and maintaining strong client relationships.
Skills : Microsoft Office Suite, Advanced Excel Skills, Data Analysis, Document Management, Presentation Skills, Collections Reporting Systems
Description :
Consistently met monthly collection goals within assigned territories.
Reduced aged trial balances to ensure timely billing and minimize bad debt.
Assisted customers in understanding outstanding balances and secured payments.
Maintained designated DSO in collaboration with finance and customer service teams.
Ensured confidentiality of payment and customer information at all times.
Verified transaction details, including funds received and account balances.
Facilitated payment arrangements with delinquent customers to improve collection rates.
Experience
0-2 Years
Level
Fresher
Education
AAS
Collections Representative Resume
Summary : Accomplished Collections Representative with 10 years of extensive experience in managing overdue accounts and driving payment recovery. Proven expertise in negotiating payment plans, fostering customer relations, and resolving disputes effectively. Committed to enhancing compliance with regulatory standards while implementing innovative strategies that optimize cash flow and support organizational goals.
Skills : Multi-line Communication Systems, Cash Management And Reconciliation, Document Management And Organization, Crm Software Proficiency, Conflict Resolution, Multi-tasking
Description :
Processed account maintenance transactions, ensuring compliance with established guidelines.
Ordered updated credit reports and initiated skip tracing to locate delinquent accounts.
Documented all collection efforts meticulously, utilizing action codes and rescheduling features.
Analyzed reasons for delinquency to determine the best course of action for customer assistance.
Negotiated payment arrangements, assessing clients' financial capabilities and willingness to pay.
Strengthened customer loyalty through proactive follow-up calls addressing product issues.
Collaborated effectively with dealers and sales teams to maintain productive relationships.
Experience
7-10 Years
Level
Management
Education
B.S. in BA
Collections representative
Resume
Objective : Collections representative with two years of experience specializing in the recovery of overdue accounts. Expert in utilizing negotiation and communication skills to resolve payment disputes while ensuring compliance with industry regulations. Passionate about building strong customer relationships and implementing effective strategies to enhance payment collection rates and organizational success.
Summary : Accomplished Senior Collections Representative with a decade of experience in optimizing debt recovery processes and enhancing client satisfaction. Expertise in negotiating payment solutions, managing delinquent accounts, and ensuring compliance with regulatory standards. Passionate about implementing strategic initiatives that improve collection rates and foster long-term client relationships.
Skills : Advanced Microsoft Office Suite, Debt Recovery Management Systems, Presentation Development, Data Analysis and Reporting, Communication Skills
Description :
Managed outreach to customers with overdue accounts, utilizing effective communication strategies to facilitate debt recovery.
Maintained accurate records of collections activities and account statuses within the company database.
Clearly communicated the status of delinquent accounts and payment expectations to clients.
Analyzed payment histories to identify trends and address root causes of delinquency.
Collected updated contact information to ensure effective follow-up.
Documented customer commitments to pay and verified subsequent payments.
Collaborated with team members to develop strategies for improving collection rates.
Experience
10+ Years
Level
Senior
Education
BBA
Senior Collections Representative/Director Resume
Objective : Accomplished collections professional with over five years of experience in managing delinquent accounts and enhancing recovery strategies. Expertise in negotiating payment solutions, resolving disputes, and ensuring compliance with industry regulations. Committed to fostering strong client relationships while driving organizational financial success through innovative collection techniques.
Skills : Advanced Microsoft Office Suite, Attention to Detail, Conflict Resolution, Active Listening, Data Entry
Recommended automated payment options to clients, enhancing account management efficiency.
Assisted clients experiencing financial difficulties with tailored hardship programs.
Managed inbound and outbound calls, effectively addressing customer inquiries and concerns.
Progressed from entry-level to senior representative within one year, demonstrating strong performance and commitment.
Recognized as a top team performer, contributing to team morale and success.
Organized team-building events to celebrate achievements and foster a positive work environment.
Experience
2-5 Years
Level
Executive
Education
B.S. Finance
Senior Collections Representative Resume
Summary : Seasoned Senior Collections Representative with a decade of expertise in optimizing debt recovery and managing delinquent accounts. Proven ability to negotiate effective payment plans, resolve disputes, and ensure compliance with regulatory standards. Committed to enhancing client relationships and implementing strategic initiatives that drive organizational financial success.
Coached team members on compliance, call quality, and payment arrangements, improving overall performance.
Completed management training program, enhancing leadership skills and team dynamics.
Adjusted work schedules flexibly to meet business demands and improve service delivery.
Analyzed explanations of benefits for accurate account adjustments and postings.
Documented account details to maintain a clear audit trail for follow-up actions.
Evaluated accounts for appropriate follow-up actions, ensuring adherence to guidelines.
Experience
7-10 Years
Level
Management
Education
B.S. in BA
Collections Account Representative Resume
Objective : Results-driven collections professional with two years of experience in managing overdue accounts and optimizing recovery processes. Skilled in effective negotiation and customer engagement, I excel in resolving disputes while ensuring compliance with industry regulations. Passionate about fostering strong client relationships and contributing to organizational financial health.
Managed inbound customer inquiries regarding overdue payments, facilitating effective communication to resolve issues.
Evaluated cardholder accounts, addressing concerns about fees and late charges to enhance customer satisfaction.
Negotiated settlements and payment plans for delinquent accounts, improving recovery rates.
Provided information on consumer rights and bankruptcy laws to educate customers.
Executed late-stage collections calls, achieving significant recovery on high-risk accounts.
Successfully recovered thousands of dollars through strategic negotiations on late-stage accounts.
Performed skip tracing for delinquent accounts, successfully contacting customers to secure payments.
Experience
0-2 Years
Level
Entry Level
Education
AABA
Collections Account Representative Resume
Headline : With 7 years of extensive experience in collections and account management, I excel in negotiating payment plans and resolving disputes effectively. My focus on compliance and customer relations has consistently driven successful recovery rates. I am dedicated to enhancing organizational financial health while building strong, lasting client relationships.
Managed high-volume inbound and outbound calls, effectively directing inquiries to the appropriate personnel.
Maintained detailed records and spreadsheets to support team operations and reporting.
Executed email communications to team members and external vendors, ensuring timely information exchange.
Developed and maintained an electronic records management system for correspondence.
Organized and prioritized mail distribution for optimal team efficiency.
Handled high-profile accounts with discretion and professionalism.
Collaborated with team members to achieve monthly collection goals.
Experience
5-7 Years
Level
Senior
Education
B.S.B.A.
Collections Account Representative Resume
Summary : Results-driven Collections Account Representative with 10 years of comprehensive experience in recovering delinquent accounts and enhancing customer satisfaction. Proficient in negotiation, dispute resolution, and compliance with regulatory standards. Dedicated to implementing effective collection strategies that optimize cash flow and strengthen client relationships, contributing to overall organizational success.
Skills : Ten-key Data Entry, Advanced Typing Proficiency, Computer Proficiency, Expertise In Microsoft Office Suite, Strong Interpersonal Skills, Analytical Problem Solving
Description :
Received and processed payments, ensuring accurate posting to customer accounts.
Monitored overdue accounts using automated systems and maintained detailed records.
Communicated with customers regarding delinquent accounts via phone and mail.
Advised customers on repayment strategies and action plans for overdue balances.
Provided insights on customer financial status and collection efforts to management.
Completed transactions and processed requests efficiently to optimize workflow.
Experience
7-10 Years
Level
Management
Education
B.A. in Bus. Mgmt.
Customer Service Collections Resume
Summary : Seasoned Customer Service Collections expert with a decade of experience in debt recovery and account management. Adept at negotiating payment solutions, resolving disputes, and enhancing customer satisfaction while ensuring compliance with regulatory standards. Passionate about implementing innovative strategies that optimize cash flow and foster strong client relationships.
Secured phone payments and established arrangements to update cardholders' accounts.
Identified optimal solutions for cardholders and the bank to ensure consistent monthly payments.
Adjusted late fees as a courtesy based on payment history to maintain customer goodwill.
Processed credit history adjustments due to payment history discrepancies or errors.
Directed calls to appropriate departments for additional banking needs.
Created delivery schedules tailored to customer requirements.
Built rapport with clients to overcome objections and negotiate debt payments successfully.
Experience
10+ Years
Level
Executive
Education
B.S.B.A.
Customer Service Collections Resume
Objective : Customer Service Collections expert with over five years of experience in managing overdue accounts and enhancing payment recovery. Proficient in negotiating payment plans, resolving disputes, and leveraging strong communication skills to foster positive client relationships. Committed to ensuring compliance with industry regulations while implementing effective strategies that drive organizational financial success.
Collected on unpaid credit card debts and commercial accounts, achieving a recovery rate exceeding 90%.
Maintained professionalism while assisting debtors in finding manageable payment solutions, enhancing customer relations.
Trained team members on best practices for conflict resolution and customer service.
Provided exceptional service regarding the order invoice process, ensuring accurate billing.
Conducted internal surveys to identify areas for process improvement, leading to enhanced operational efficiency.
Collaborated with the COO to deliver comprehensive updates on company products and services.
Educated clients on the company’s product portfolio, boosting customer satisfaction.
Experience
2-5 Years
Level
Junior
Education
BBA
Customer Service Collections Resume
Objective : Accomplished collections professional with two years of experience in recovering overdue accounts and driving customer satisfaction through effective communication. Proven skills in dispute resolution and compliance with industry regulations. Enthusiastic about developing strategies that enhance payment collection processes and foster strong client relationships.
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