Complaint Manager Resume
Summary : As a Complaint Manager, participated in and coordinated investigations, filed MDRs, updated files, and provided customer responses.
Skills : Communication Skills, Problem-Solving.
Description :
- Accurately referred cases internally within the departments of the COOPI – with the support of the Accountability officer.
- Followed up and received weekly feedback and case status progress related to the internal cases referred to the programs/projects.
- Ensured all documents and actions taken were documented, and feedback was given back to the caller.
- Addressed the queries of callers using the setup hotline while respecting ethical and professional behavior under the COOPI standard operating procedures.
- Managed the complaint-handling process and led and managed the complaint-handling team.
- Worked to resolve them in a timely and efficient manner.
- Ensured the complaint process was functioning by Quality Management procedures.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Business
Complaint Manager Resume
Summary : As a Complaint Manager, identified and led process improvements, participated in software validation of complaint handling systems and participated in external audits of the complaint process.
Skills : Empathy, Conflict Resolution.
Description :
- Handled complaints from customers, clients, or other stakeholders.
- Commonly worked with a company’s customer service department to resolve issues and concerns in an efficient and timely manner.
- Analyzed data related to complaints to identify trends or areas of improvement.
- Worked with sales staff to follow up on leads generated from marketing campaigns.
- Met with clients to discuss complaints and offer solutions to any problems they may be experiencing with their current service providers.
- Prepared reports summarizing complaint data for management review.
- Documented all activities related to each complaint for easy reference in future conversations with the customer.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Business
Complaint Manager Resume
Headline : As a Complaint Manager, took detailed notes during conversations with clients to ensure all important details were included in the case file.
Skills : Customer Service, Analytical Skills.
Description :
- Coordinated with other departments such as human resources, accounting, and operations to ensure that a complaint was resolved satisfactorily.
- Followed up with customers to ensure that they are satisfied with the resolution of their complaint.
- Resolved customer complaints quickly and efficiently with great attention to detail.
- Worked a regular 40-hour week, although they may occasionally have to work overtime to meet deadlines.
- Dealt with difficult customer complaints.
- Helped customers resolve their issues and improve the quality of the products or services they receive.
- Worked with legal staff to investigate allegations of illegal activity or misconduct by company employees.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Business
Complaint Manager Resume
Objective : As a Complaint Manager, handled customer complaints professionally and efficiently, investigated the root cause of customer complaints, and worked with relevant departments to resolve them.
Skills : Attention to Detail, Decision-Making.
Description :
- Maintained up-to-date knowledge of company products, services, and policies.
- Responded to customer inquiries in a timely and accurate manner.
- Kept detailed records of customer interactions and complaints.
- Escalated serious complaints to senior management as necessary.
- Worked with other departments to improve customer satisfaction levels.
- Developed and implemented complaint-handling procedures.
- Trained customer service staff on complaint-handling procedures.
Experience
2-5 Years
Level
Executive
Education
Master's Degree in Business Administration
Senior Complaint Manager Resume
Summary : As a Senior Complaint Manager, monitored customer satisfaction levels and reported findings to senior management, identified trends in customer complaints, and recommended changes to improve customer satisfaction.
Skills : Adaptability, Time Management.
Description :
- Performed regular audits of complaint-handling procedures.
- Developed, implemented, and maintained Complaint and MDR procedures.
- Participated in the complaint-handling process as required.
- Worked cross-functionally to ensure timely complaint closure.
- Determined Medical Device Reporting by 21 CFR Part 803 Medical Device.
- Reported 806 Corrections and Removals, and other international regulatory reporting.
- Created and submitted MDRs to regulatory agencies within required timeframes.
Experience
10+ Years
Level
Senior
Education
Master's Degree in Business Administration
Junior Complaint Manager Resume
Objective : As a Junior Complaint Manager, maintained the complaint database, provided complaint trending and reporting for quality data reviews, and identified and led process improvements.
Skills : Training, Coaching.
Description :
- Performed other quality and regulatory-related duties as assigned Electronic Medical Device Reporting.
- Focused on managing the complaint-handling process.
- Led and managed the complaint handling team.
- Learned new concepts quickly and efficiently.
- Received, processed, and investigated complaint cases and was responsible for the contact with the complainant.
- Met all customer call guidelines including service levels, handling time, and productivity.
- Managed workflow to meet or exceed quality service goals.
Experience
2-5 Years
Level
Junior
Education
Bachelor's Degree in Business
Assistant Complaint Manager Resume
Objective : As an Assistant Complaint Manager, responsible for investigating and resolving customer inquiries and complaints in an empathetic manner.
Skills : Regulatory Compliance, Communication Skills.
Description :
- Responsible for solving unresolved customer issues.
- Responsible for assuming ownership over team productivity.
- Responsible for maintaining up-to-date knowledge of product and service changes.
- Responsible for training staff on operating procedures and company services.
- Responsible for demonstrating creativity and resourcefulness through the development of innovative solutions.
- Responsible for developing and maintaining courteous and effective working relationships.
- Responsible for delivering services to customer locations within specific timeframes.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business
Complaint Manager Resume
Objective : As a Complaint Manager, responsible for using strong analytical and problem-solving skills to develop effective solutions for challenging situations, learning and adapting quickly to new technology and software applications.
Skills : Customer Service, Conflict Resolution.
Description :
- Responsible for strengthening communication skills through regular interactions with others.
- Responsible for developing strong communication and organizational skills through working on group projects.
- Responsible for demonstrating respect, friendliness, and willingness to help wherever needed.
- Responsible for cultivating interpersonal skills by building positive relationships with others.
- Responsible for assisting with day-to-day operations, working efficiently and productively with all team members.
- Responsible for using critical thinking to break down problems,
- Responsible for evaluating solutions, and making decisions.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business
Complaint Manager Resume
Objective : As a Complaint Manager, responsible for demonstrating a high level of initiative and creativity while tackling difficult tasks, completing paperwork, recognizing discrepancies, and promptly addressing for resolution.
Skills : Documentation, Reporting.
Description :
- Responsible for resolving problems, improving operations, and providing exceptional service.
- Responsible for developing and implementing creative solutions to complex problems.
- Responsible for gaining strong leadership skills by managing projects from start to finish.
- Responsible for exercising leadership capabilities by successfully motivating and inspiring others.
- Responsible for applying effective time management techniques to meet tight deadlines.
- Responsible for support from the program manager, developing monitoring tools and approaches under the objective/indicators detailed within this proposal.
- Responsible for working closely with all Program teams to ensure that monitoring is adequate for management and reporting purposes.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business
Complaint Manager Resume
Headline : As a Complaint Manager, supervised the entire monitoring system, and performed periodic monitoring visits to the field, in close cooperation with the project team, to ensure that the activities were implemented according to the proposal.
Skills : Product/Service Knowledge, Technology Proficiency.
Description :
- Worked in collaboration with the Program Manager to provide bi-weekly and monthly summaries of the program’s data.
- Developed information management tools that are used to support the recording of project documentation.
- Liaised with the COOPI M&E department at the HQ level.
- Collaborated with the Technical Supervisor will train field staff on monitoring data collection.
- Ensured the required regular data collection, in particular in line with the different reporting deadlines.
- Participated in the development of baseline/end-line data and project reports.
- Coordinated with the Project Manager and the Technical Supervisor will set up and manage the complaint and feedback system for the beneficiaries (comprehensive of guidelines).
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Business
