The Director of Hospitality works in restaurants, hotels, and resorts and focuses mainly on improving guest satisfaction scores. A well-drafted Director of Hospitality Resume mentions such tasks as – developing strategies for increasing the facilities’ operational efficiency, creating a productive working environment, and coordinating staff development activities. Other core duties include – introducing new menus and promoting healthier foods, organizing events for occasions; ensuring prompt resolution to customer complaints, developing communication channels to promote client engagement, increasing the hotel’s brand awareness, and increasing the operational efficiency of the hotel.
To work in this capacity, the following skills are required – updated knowledge of relevant rules and regulations, knowledge of introducing new cooking techniques and methods; the ability to adhere to food safety regulations; and the ability to juggle between various roles. To become one, you need to earn a bachelor’s degree preferably in fields such as business administration or hospitality management.
Objective : Seeking Director or Vice President of Food and Beverage position with a progressive Gaming Resort organization where I am able to reduce costs while delivering quality food & beverage products, provide excellence in guest services; improve overall operations, continually train and develop team members, protect assets and increase ROI for owners.
Skills : Microsoft Office, Photography, Written Communication, Employee Relations, Customer Relations.
Description :
Planed, budget, directed and oversaw all Hospitality Department day-to-day operations.
Responsible for all non-gaming, revenue generating operations including front and back of the house hotel operations, the Pejuhhutazizi Smoke / Gift Shop and the Prairie's Edge Convenience Store.
Responsible for the overall development and success of the Tour Bus sales program and the banquet / hotel sales team.
Oversaw 225 employees working in nine departments generating over $10M per year in revenue.
Responsible for all Hospitality Department training including: T.I.P.S. training, food safety and sanitation training, Serve Safe Training, C-Store / Liquid Fuel Safety and creating / implementing guest treatment training.
Supervised administrative assistants and admissions team.
Managed their Bed and Breakfast and their staff, I assisted guests and handled inventory.
Experience
2-5 Years
Level
Junior
Education
GED
Director of Hospitality Resume
Headline : Dedicated Director of Hospitality professional in the areas of customer service and employee relations. Excels in high pressure situations and environments. Has spent time working in numerous areas of leadership in a variety of job locations and is familiar with the challenges at each level. Highly skilled in interpersonal relationships.
Skills : Proficient In Microsoft Office, CRM Software, Network Marketing.
Description :
Directed and led the overall Guest Service operation at Scottrade Center to uphold the highest standards of hospitality and guest experience.
Responsible for overseeing a full-time manager and nearly 200 team members as part of best in class service team.
Selected Accomplishments Partnered with Levy Restaurants to spearhead the introduction of Guest Connect program as a comprehensive program focusing on creating a Guest Service culture Introduced Secret Shopper program to benchmark performance.
Introduced birthday celebration buttons at Scottrade Center for guests to wear when celebrating a birthday as well as first game certificates to celebrate first time visitors.
Implemented Alcohol Management training at facility to Security, Host, Concierge and Bartender/Server staff.
Introduced new incident management system including lost & found procedures Introduced the use of CRM system for tracking of service recovery efforts for Guest Services Department.
Successfully managed large and small winery visitor and retail sales programs.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Director of Hospitality Resume
Objective : Highly accomplished professional with experience working in fast-paced environments. Strengths include the ability to establish solid relationships, administrative services and/or support, creativity on all levels, with a commitment to superior customer service..
Skills : Team Building, Team Player, Independent Self-Starter.
Description :
Implemented cost-effective and time management procedures.
Assisted in opening a new P.F. Chang's China Bistro in West Chester by training new employees, interviewing, recruiting, organizing supplies, designing the flow and setup of both the Take Out station and the Host desk.
Developed procedures manuals for the Hosting and Take Out divisions.
Received award of recognition for outstanding guest service from Bert Vivian, President of P.F. Chang's China Bistro.
Responsible for Managing High Occupancy Resort Operations for a Major Hotel/Casino which includes accurate forecasting on an annual, quarterly and monthly/weekly basis along with monitoring labor and cost control for all hospitality departments.
Guided and directed operational management in the development, promotion and support of the company's business objective.
Through actived participation as OPCO member) Ensure that all operations are in compliance with applicable regulations and laws governing Native American Indian Gaming.
Experience
2-5 Years
Level
Junior
Education
BA In Communication
Director of Hospitality Resume
Summary : An accomplished Director of Hospitality with over twenty nine years experience in strategic planning, project development, implementation, and analysis in two Gaming jurisdictions: Nevada and Louisiana. A professional wishing to be a member of a Corporate Management Team accountable to the Corporate Vision with responsibility for results.
Skills : Microsoft Office, Pallet Jack, Power Jack, Hospitality.
Description :
Involved in restructuring Hospitality Operations in order to reduce labor cost and benefit abuse while increasing hospitality revenue.
Increased building census from 167 to 195 in 8 months.
Developed and implemented policies and procedures to enhance operations throughout all departments of the community.
Planned and executed facility enhancements in decor, amenities and services for guest rooms, common areas, offices, dining rooms, models and resident units.
Provided direct customer support to residents and family members to investigate and resolve issues.
Created several green initiatives and cost saving programs cutting the housekeeping paper budget in half.
Emphasized guest satisfaction during all departmental meetings and focuses on continuous improvement.
Experience
10+ Years
Level
Senior
Education
GED
Director of Hospitality Resume
Summary : Director of Hospitality with 6 years of experience in Performing duties of the Executive Director in his absence Developed and implemented customer service, hospitality and operations training programs for departments, including skilled nursing, maintenance, housekeeping, dining services and administration.
Skills : Baker, Monitoring, Labor.
Description :
Helped ensure guests were comfortable and got what then needed to enjoy their stay.
Answered any questions and made sure the cleaning staff maintained their excellence in clean rooms.
Ensured guest satisfaction by maintaining a lively and hospitable environment for both staff and guests.
Acted as liaison with Head Office and Human.
Managed all aspects of dietary service Revised menu Daily resident rounding Managed food and labor budgets MDS Care Plan.
Ensured customer satisfaction at all times and resolving problems immediately.
Monitored sales, labor, scores, performance for improvement, store cleanliness, developing contests in sales and more.
Experience
10+ Years
Level
Senior
Education
MS
Director of Hospitality Resume
Objective : Energetic, highly motivated hospitality professional with a solid background in customer service training, developing and leading teams to achieve excellence. I am seeking full time, long term position in the Philadelphia metropolitan area.
Skills : Admin/ Clerical/ Customer Service.
Description :
Solicited employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participated in employee progressive discipline procedures.
Reviewed employee satsifaction results.
Participated in interviewing and hiring of team members with the appropriate skills.
Planned menus, prepped, cooked, served, and cleaned up all meals and special events.
Did ordering and inventory also.
Directed all tasting room operations, marketing, promotions, PR, media, events and wine club.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Director of Hospitality Resume
Objective : Director of Hospitality is Tracking and managing the performance of their Product family by overseeing the design, development, implementation and production of the periodic performance indicators (i.e. costs, benefits, growth, incidents etc.) to help leadership make informed decisions on future investment, long range capacity planning and drive product accountability.
Skills : Driving, Service Assistant, Planning.
Description :
Used all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Established and maintained open, collaborative relationships with employees and ensures employees do the same with them.
Scheduled employees to business demands and for tracks employee time and attendance.
Ensured employees understand expectations and parameters.
Ensured property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observed service behaviors of employees and provides feedback to individuals.
Ensured employee recognition is taking place on all shifts.
Experience
2-5 Years
Level
Executive
Education
MS
Director of Hospitality Resume
Objective : Director of Hospitality is Mentoring their team to propose new or amended products that reflect market, customer or provider trends by promoting collaboration across functional expertise (such as Technology, Sales and Marketing) and drive insight from data to generate value and deliver a positive return on investment.
Skills : Directing, Supervising, Housekeeping.
Description :
Inventoried stock to ensure adequate supplies.
Supervised an effective inspection program for all guestrooms and public space.
Understood the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensured all employees have proper supplies, equipment and uniforms.
Communicated areas that need attention to staff and follows up to ensure understanding.
Supervised daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Participated in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Experience
2-5 Years
Level
Executive
Education
MS
Director of Hospitality Resume
Objective : As a Director of Hospitality is Contributing to the input into the annual budgeting process by reviewing, amending and approving the budgets forecasted by the Product Manager and conduct quarterly budget reviews against actuals to identify cost over-runs, savings and allocate resources efficiently across their family of products.
Skills : Guest Service, Financial Skills.
Description :
Accountable for ensured their product managers are driving performance of their products through data and telemetry.
Assisted in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained.
Directed and worked with team to successfully execute all housekeeping operations.
Position focused on ensuring guest and employee satisfaction and achieving the operating budget.
Inspected areas of responsibilities and following up with a plan for improving results.
Reviewed staffing levels to ensure the guest service, operational needs and financial objectives are met.
Obtained list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Experience
2-5 Years
Level
Executive
Education
GED
Director of Hospitality Resume
Objective : Director of Hospitality is Developing product strategies from an external perspective while aligning the family of Product Strategies that span the different geographies, markets and business though collaboration with LOB leaders to accurately reflect the Business and Technology Strategy.
Led a team of Product Managers and Product Owners, and is accountable for driving the quality of the entire product lifecycle for their product family, acts as an escalation point and is responsible for managing all dependencies across product families
Reviewed and managed evergreen roadmaps
Ensured customer value propositions exist for their Family, working with other Product Family Managers planning and aligning strategies and delivery on shared roadmaps
Coached, evaluated and provided leadership to all team members, focus on speed of service, menu up-selling, create a customer service environment in.
Set a positive example for guest relations.
Participated in the development and implementation of corrective action plans to improve guest satisfaction.
Empowered employees to provide excellent customer service.
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