Logistics Customer Service Representative Resume
Objective : As a Logistics Customer Service Representative, responsible for performing functions related to inbound shipments of materials received by the Agency, which include unloading trucks, inspecting material for damage, reviewing paperwork, and in-checking materials.
Skills : Communication, Customer Service.
Description :
- Collaborated with internal departments to drive order issue resolution and customer satisfaction.
- Supported Sales and the Distribution Channel to manage challenges affecting customer orders.
- Managed order backlog to ensure forecast accuracy for the business unit.
- Met call management goals through maximum availability in the phone queue.
- Provided exceptional customer service by adding value to each call.
- Assisted customers and business partners via telephone and email.
- Handled customer complaints in a calm, professional manner.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's Degree in Logistics
Logistics Customer Service Representative Resume
Summary : As a Logistics Customer Service Representative, responsible for performing statistical and graphical analysis on various aspects of resources management that could include the rate of execution of funding, size, and cost, and success in obtaining appropriations for new program requests.
Skills : Problem-solving, Attention to detail.
Description :
- Diagnosed, assessed, and resolved problems or issues.
- Monitored the progress of orders from start to finish.
- Processed charges or cancellations to customer orders.
- Scheduled outbound and inbound shipments.
- Provided input and completed freight bills.
- Assisted with communications with carriers when issues arose.
- Made recommendations with regard to transportation, routing, and carrier selection, and assisted in meeting customer requirements.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Logistics Customer Service Representative Resume
Summary : As a Logistics Customer Service Representative, responsible for providing general parts order management including order entry, promised date compliance, backlog management, coordination of material shipments, on-time delivery, order expediting, and status/tracking of orders.
Skills : Conflict resolution, Proficiency in using computer systems.
Description :
- Prepared and reviewed invoices, BL, AWB, HBL, and MBL for accuracy.
- Prepared invoices, bills of ladings, AES, and other freight-related documentation for commercial freight invoices and for ocean & air cargo.
- Ensured all supporting documents were accurate, available, and applicable to the customer order/shipment.
- Organized pick-up schedules as applicable for cargo.
- Requested Bills of lading from shipping lines.
- Scanned and uploaded invoices, and shipping documentation, as part of company guidelines.
- Compiled and submitted accurate, regular, and timely reports as requested.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Business
Logistics Customer Service Representative Resume
Objective : As a Logistics Customer Service Representative, transported orders and logistics coordination for all inbound and outbound shipments. Communicated with transporters, suppliers, and other JTI companies. Responsible for creating, processing, and monitoring transports using SAP TM.
Skills : Patience, Tenacity, Adaptability.
Description :
- Provided customer statistics regarding shipments via email or through verbal transmission.
- Kept communication flowing with customers on a daily basis to ensure the highest customer service.
- Processed new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customers.
- Reported and documented any irregularities to the supervisor immediately.
- Helped manage current customer accounts.
- Maintained relationships with carriers and customers.
- Dealt with a high volume of inbound and outbound phone calls.
Experience
0-2 Years
Level
Junior
Education
High School Diploma
Logistics Customer Service Representative Resume
Objective : As a Logistics Customer Service Representative, responsible for maintaining and further developing quality relationships with existing customers and warehouses. Scheduling or reschedule pickup and delivery appointments. Providing necessary information to internal departments in order to meet service parameters required by the customer.
Skills : Decision making, Documentation.
Description :
- Provided exceptional customer service to customers and carriers.
- Solved customer and carrier problems and helped resolve issues.
- Provided shipment quotes for customers and set up shipments as required by customers.
- Built loads/set appointments in appropriate programs (AS400, XPM, TMW, TMS).
- Entered all necessary information to ensure data integrity.
- Traced and traced for on-time pickups and deliveries and update TMW or XPM times/SD comments. Provide discretion in resetting appointments.
- Set pick-up and delivery appointments with warehouses.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Logistics Customer Service Representative Resume
Objective : As a Logistics Customer Service Representative, responsible for overseeing all aspects of accounts relating to the international transportation of goods and maintenance of the clients needs. Working with clients to establish detailed profiles and procedures that properly represent their export/import process.
Skills : Cultural sensitivity, Teamwork.
Description :
- Communicated with internal and external groups, especially on high-priority loads and customers.
- Proactively provided tracking updates to customers and warehouses.
- Prioritized tracking and appointment setting based on time constraints and customer priority.
- Conducted customer interactions via email and phone contact.
- Provided directions for each new customer as they are entered into the system.
- Built and maintained customer relationships and improved customer retention.
- Acquired and retained knowledge of each customer’s needs.
Experience
0-2 Years
Level
Fresher
Education
High School Diploma
Logistics Customer Service Representative Resume
Summary : As a Logistics Customer Service Representative, responsible for organizing and monitoring the freight moves, ensuring optimum efficiency and productivity with an eye on all stages of the order cycle. Enhancing business growth ensures sustainability, and increases customer satisfaction.
Skills : Quality work, Stress tolerance.
Description :
- Assisted customers with any special needs (trailer type, bracing, pads).
- Effectively monitor all loads assigned.
- Maintained and further developed customer and warehouse relationships through daily communication.
- Documented all special service requirements of customers and warehouses.
- Managed all unplanned accessorial charge issues related to the customer and related warehouses.
- Represented the customer when working with contracted carriers.
- Worked primarily in the Front Office with weekly shifts and alternating weekend work required.
Experience
7-10 Years
Level
Consultant
Education
High School Diploma
Logistics Customer Service Representative Resume
Summary : As a Logistics Customer Service Representative, responsible for providing logistics and asset side with all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.
Skills : Adaptability, Problem-solving.
Description :
- Scheduled Coordinator managing daily shipping schedules/dispatching for freight deliveries.
- Maintained regular contact with existing customers to determine their shipping needs.
- Provided Customer Care and resolved concerns/issues quickly and efficiently.
- Scheduled appointments for pickup and drop-off of shipments.
- Ensured all freight loads were packaged accurately and shipped on time.
- Met or exceeded all performance goals while supporting colleagues.
- Arranged shipments by examining destination, route, rate, delivery time, and dispatches to carriers.
Experience
7-10 Years
Level
Consultant
Education
High School Diploma
Logistics Customer Service Representative Resume
Objective : As a Logistics Customer Service Representative, responsible for collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pickups and drop-offs. Maintaining current knowledge of market trends in the transportation marketplace.
Skills : Multitasking, Negotiation.
Description :
- Verified merchandise shipped by matching bills of lading, reconciling quantities, and noting discrepancies.
- Kept customers informed by forwarding notices, shipment date and method, and current status, answering questions.
- Negotiated rate structures, including consolidation lanes, capacity, and customer programs.
- Collected and analyzed service issues and carrier quality information and developed clear and concise reports.
- Freight forwarding functions such as booking, and issuing Delivery Orders.
- Checked and confirmed order status on pick-up and deliveries.
- Analyzed freight bills for customer-specific required information.
Experience
0-2 Years
Level
Junior
Education
High School Diploma
Logistics Customer Service Representative Resume
Objective : As a Logistics Customer Service Representative, responsible for monthly and weekly forecast planning for transportation. Supports in optimizing the logistics processes. Participating in projects related to logistics excellence.
Skills : Inventory management, Safety compliance.
Description :
- Coordinated and expedited requests, time-specific pickups and deliveries, and other special requests.
- Led and supervised a team of dedicated customer service and logistics Representatives.
- Developed an understanding of customers' needs and take actions to ensure that such needs are met.
- Ensured the team followed customer service processes; from order entry to the delivery of goods.
- Monitored the team for the achievement of the best results as per the set KPIs.
- Reviewed the Letter of Credit and other payment terms and provided input to the Customer Service Manager and/ or Finance Department.
- Provided backlog analysis and ensure the accuracy of data provided to the customer service manager and /or Finance team for the forecasting process
Experience
2-5 Years
Level
Executive
Education
High School Diploma
