Senior Pharmacy Customer Service Representative Resume
Summary : As a Pharmacy Customer Service Representative, responsible for contacting and engaging Rexall pharmacy clients, client caregivers, Rexall stores, and operations team members. Provided support to stores on client engagement programs, including immunization outreach.
Skills : Organizational skills, Active Listening skills.
Description :
- Prepared shipments for couriers delivering patient orders.
- Operated a PacMed robot for strip packaging of community and group home patients.
- Supported the pharmacy team in prescription workflow, customer service, and general pharmacy duties.
- Communicated with patients by phone and email about their orders, prescriptions, and professional service needs.
- Complied with all ethics and standards of practice of Pharmacists under the supervision of Regulated Pharmacy Technicians and Pharmacists.
- Effectively manage large amounts of incoming calls from customers on issues related to benefit eligibility questions and prescription status inquiries.
- Liaised with healthcare professionals in order to sell them prescription drugs.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Pharmacy Customer Service Representative Resume
Summary : As a Pharmacy Customer Service Representative, assisted the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Skills : Problem Solver, Courteous Demeanor.
Description :
- Helped guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.
- Escalated drug-related calls as appropriate to Pharmacy Assistants or Licensed Pharmacist for resolution.
- Operate computerized cash register to conduct sales transactions, handle cash, make the change as required, and reconcile daily sales
- Built sustainable relationships of trust through open and interactive communication.
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure the resolution.
- Met the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first-call resolution, and attendance.
- Provided accurate product information and delivered product samples.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Pharmacy Customer Service Representative Resume
Objective : As a Pharmacy Customer Service Representative, engaged customers and patients by greeting them and offering assistance with products and services. Resolved customer issues and answered questions to ensure a positive customer experience.
Skills : Energetic work attitude, Pharmacy Knowledge.
Description :
- Navigated and accessed the pharmacy system or other program tools to effectively and efficiently execute the client engagement program.
- Clearly and concisely document all client and caregiver interactions and action items in a dedicated tracking tool.
- Provided timely communication to store teams and key stakeholders on the outcomes of the customer engagement initiative.
- Achieved and maintained a performance standard, including but not limited to, call volume, call quality, and customer satisfaction in accordance with departmental direction and Standard Operating Procedures (SOP).
- Able to pivot with cross-functional tasks in various departments to support business needs.
- Greeted and provided appropriate information and exceptional customer service to all patients.
- Handled telephone calls that do not require the personal attention of the pharmacist, including those to physicians.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Pharmacy Customer Service Representative Resume
Objective : As a Pharmacy Customer Service Representative, utilized pharmacy systems to enter patient and drug information, ensured information was entered correctly, filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verified medicine was correct, and checked for possible interactions.
Skills : Customer Service, Communication, Product Knowledge.
Description :
- Escalated calls that require consultation with Pharmacists.
- Facilitated requests, authorizations, and communication decisions for pharmacy requests.
- Documented all call information according to standard operating procedures.
- Processed all incoming phone and fax orders according to departmental policy and guidelines.
- Answered calls expediently and provided the highest level of service to customers and referral sources.
- Obtained demographics and entered Customer completely (includes insurance, doctor information, DX.)
- Entered information in the computer system as required in appropriate note fields.
Experience
0-2 Years
Level
Junior
Education
High School Diploma
Pharmacy Customer Service Representative Resume
Summary : As a Pharmacy Customer Service Representative, processed (corrected and resubmitted) manual claims for third-party program prescription services in a timely and efficient manner, and performed other clerical duties, as assigned by the Pharmacy Manager.
Skills : Prescription Processing, Insurance Verification.
Description :
- Explained medical plans to members, pharmacies, and any additional verified calls with whom agents work to resolve member issues.
- Handled updates to members' accounts, such as adding/editing basic information (Address, Telephone, PCP.)
- Worked with the identified individuals/departments regarding any of the above call scenarios in order to resolve the caller’s issue.
- Served as the first point of contact for pharmacy customers, offering friendly and efficient assistance in person, over the phone, or through digital channels.
- Answered customer inquiries, and provided information on prescription status, medication usage, and insurance coverage.
- Assisted customers in refilling prescriptions, transferring prescriptions from other pharmacies, and scheduling medication deliveries.
- Distributed information about their companies' products to physicians, hospital nurses, and medical technicians.
Experience
7-10 Years
Level
Consultant
Education
High School Diploma
Pharmacy Customer Service Representative Resume
Summary : As a Pharmacy Customer Service Representative assisted and supported the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals, maintained knowledge of Company asset protection techniques, and filed claims for warehouse overages.
Skills : Data Entry, Multitasking.
Description :
- Educated customers on proper medication usage, potential side effects, and any special instructions provided by pharmacists.
- Processed and verified prescription orders, ensuring accuracy and compliance with all legal and safety regulations.
- Assisted customers by answering inquiries about prescription medications, OTC products, and health-related concerns.
- Processed prescription orders, ensuring accurate medication dispensing and compliance with healthcare regulations.
- Verified insurance information and facilitated billing for prescription medications, addressing any coverage issues or prior authorizations.
- Provided clear and comprehensive medication instructions to patients, including dosages, potential side effects, and drug interactions.
- Addressed customer concerns and resolve issues related to prescription refills, medication side effects, or billing discrepancies.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Pharmacy Customer Service Representative Resume
Summary : As a Pharmacy Customer Service Representative, oversaw and directly contributed to the compounding, preparation, and dispensing of medications for patients of SMH in accordance with all applicable state and federal laws and regulations for Pharmacy practice.
Skills : Intake, Insurance Verifications, Medical records.
Description :
- Maintained a clean and organized work area, including restocking medications and supplies.
- Collaborated with the pharmacy team to ensure efficient and timely prescription filling and customer service.
- Utilized pharmacy software systems for prescription processing and inventory management.
- Assisted customers in selecting over-the-counter (OTC) medications and healthcare products.
- Processed prescription refills and coordinated medication synchronization services.
- Conducted medication therapy management (MTM) sessions to help patients understand and manage their prescription regimens.
- Actively participated in the inventory management process, including receiving, stocking, and rotating medications.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Pharmacy Customer Service Representative Resume
Objective : As a Pharmacy Customer Service Representative, responsible for the timely processing of all patient accounts, coordination of scheduling of services, maintenance of patient files, and the production of all delivery paperwork.
Skills : Medication Dispensing, Insurance Billing.
Description :
- Maintained and updated patient profiles, including allergies, medication histories, and insurance information.
- Participated in health and wellness events, offering blood pressure monitoring, immunizations, and medication counseling.
- Supported the pharmacy's compliance with regulatory standards and safety protocols.
- Guided and educated callers on their prescription benefits, use of plan, formulary, premiums, and status of orders and claims or inquiries.
- Identified issues and communicated solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders.
- Asked appropriate questions and listened actively while documenting required information in computer systems.
- Liaised with healthcare professionals in order to sell them prescription drugs.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Pharmacy Customer Service Representative Resume
Objective : As a Pharmacy Customer Service Representative, received inbound calls from current Department of Defense pharmacy plan members or pharmacies regarding member benefits and/or plans, filling prescriptions, checking order status, and resolving billing inquiries.
Skills : Medication Counseling, Inventory Management.
Description :
- Made outbound calls to customers on prescription orders and payment issues.
- Handled basic customer issues such as complaints, appeals, prescription/PCP issues or concerns.
- Handled and recorded inbound pharmacy calls from members, providers, and pharmacies to meet departmental and state regulations, NCQA guidelines, and CMS standards.
- Provided coordination and processing of pharmacy prior authorization requests and/or appeals.
- Explained Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.
- Answered questions about the drugs, their cost, and possible side effects.
- Maintained a computer database to record all sales.
Experience
0-2 Years
Level
Junior
Education
High School Diploma
Pharmacy Customer Service Representative Resume
Summary : Over 7 years of experience in providing excellent customer service, answering inquiries, and ensuring a positive and efficient experience for pharmacy customers. Proficient in pharmaceutical products and processes.
Skills : Patient Education, Pharmacy Software.
Description :
- Assisted with clerical services/tasks and other day-to-day operations as delegated.
- Effectively communicated plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services, and prior authorization outcomes.
- Recorded activities in the patient database and followed up to secure services for our customers by contacting physicians’ offices, pharmacies, and other external entities to ensure patients’ needs were being met.
- Scheduled prescription shipments directly with patients, physician’s offices, or patient affiliates.
- Responsible for Medication Profiles and entering and completing enrollment forms.
- Reviewed medication shipment activity and recommended inactivation when indicated.
- Verified correct information and obtained input from an appropriate team or individual for prompt resolution.
Experience
7-10 Years
Level
Consultant
Education
High School Diploma
