The Client Manager working as a part of the sales team is the main source of contact for the client. Typically working with key accounts, these managers handle all the roles and responsibilities that are mentioned on the Client Manager Resume – planning and managing key accounts as a means to enhance revenue and profit, achieving highest level of client satisfaction, setting profit and revenue margins for key accounts, monitoring competitive markets, identifying and building relationship with key members who have a say in the purchasing decisions, conveying clients vital information at the correct time, and working with product development team.
The most successful resume emphasizes the following skills and traits – managerial skills, business acumen, leadership skills, proficiency in using the internet mainly e-mails and social media, persuasive sales skills and a solid understanding of the business strategies. Most of the candidates hold a bachelor’s degree in the relevant areas.
Summary : Resilient, intelligent, passionate, fearless, and results driven professional with the ability to make an immediate impact using my technical skills, education, drive, and corporate experience. Smart, trainable, and passion for success. An acutely effective communicator with great diction. An excellent and cunning orator. Articulate, charismatic and personable. Works well with others in competitive, challenging, exciting environments.
Wrote sales reporting, developed processes, wrote copy, trained teammates, implemented the plan after testing various methods, implemented the most successful ones and tripled production under no supervision without being asked, and received a company award.
Generated the most Closed Units in Sales on my team YTD in partnership with three Account Executives.
Consulted with thousands of Eyefinity clients on Electronic Health Records and Practice Management software products, as well as certified partners throughout the country.
Experienced in EHR/EMR, Meaningful Use, and Practice Management systems, requirements, hardware and cloud configurations.
Employed a needs based solution selling style to diagnose practices and recommend best fit solutions, through a series of purchase order exercises, and analysis.
Process includes: a diagnose your practice form, and a Priority Objective exercise to measure deliverables against a benchmark for success.
Kept up with a rapidly changing marketplace with new partner offers, as well as proprietary product pricing and contract.
Worked to convert the market from an annual subscription model to monthly contracts, where expanded services were provided under new licensing, and therefore quelling uprising in competition.
Executive Client Manager Resume
Objective : A multi-tooled and competent communications agent, I take pride in my reputation as a solution finder. Equipped with a strong arsenal of creative and technical skills, a flexible, spirited attitude and more than a decade of experience in community relations, graphic design, and marketing.
Skills : Graphic design and pre-press: Photoshop, Illustrator, InDesign, Media Relations, Knowledge of government operations & structure, PC, Mac, smartphone architecture & operations, Microsoft Office, Basic HTML, CSS coding, Photography.
Oversee over 30 small and mid-size key accounts; cultivating and strengthening client relationships through demonstration of integrity, professional correspondence, and ensuring service standards and commitments are met.
Identify, develop, and execute creative and effective solutions to client specific needs and circumstances.
Continuously engage with clients to guarantee complete satisfaction and foster long-term relationships.
Assist producers with administering and conducting thorough benefits analysis and propose recommendations that meet business objectives and cost strategies.
Effectively liaise and implement benefit lines of coverage; aiding in plan/contract administration.
Develop and deliver presentations and supplemental plan materials.
Assess benefit policies and documents following renewal or implementation of benefit lines of coverage for accuracy.
Understand the implications of proposed strategies in order to provide guidance to team members as they assist with the implementation of benefit programs and ongoing servicing.
Bachelor Of Science
Regional Client Manager Resume
Objective : Engaging healthcare and medical device executive with strong business acumen and achievements in driving operational excellence, enhanced customer experience and increased profits. Demonstrated success in transforming re-active organizations into pro-active, data-driven, customer focused, revenue generating businesses. Committed to improving processes, product quality, sales effectiveness and employee performance to drive product adoption and increase customer loyalty.
Skills : Typing, communication, networking, Microsoft programs, teaching, planning and leadership.
Responsible for managing an account portfolio of over 20 clients that are currently in the implementation phase or live software environment to build relationships and effectively deliver superior client services.
Works closely with Project Managers to maintain continuous knowledge of project status in order to identify opportunities and/or issues related to the project.
Provide consulting services for all levels of business to include sales, operations and back office practices.
Knowledge of company capabilities and services along with new features and effectively delivers all offerings to client.
Facilitate strong and successful internal team relations through clear communication and attainable goals.
Create, plan and conduct training courses and webinars for both client users and internal employees.
Develop training videos and technical documents to outline application and core functionality.
Work with management teams to adjust and streamline processes for departments to function more efficiently.
Bachelors Of Arts
Business Client Manager Resume
Summary : 10 years of expertise in Pharmacy Benefit Management and Access Reimbursement services. Increased and improved product access and sales for Specialty Pharma Reps for the last 7 years. Consistently maintained and exceeded monthly and quarterly revenue targets for Sales Support staff.
Skills : MfgPro/QAD, Cyberquery, Sales Force, Microsoft Office Suite, Outlook, Power Point, Excel, ACT.
Launched and grew a consultation firm that provided marketing, public relations, and strategy planning for a range of businesses and organizations.
Clientele included credit unions, professional associations, and consumer product manufacturers.
Utilized a variety of creative strategies to promote businesses / organizations within their industries.
Developed plans and implementation strategies based on each organization's specific goals, needs, and services.
Organized national conferences for several high profile organizations, including multiple years for American College of Forensic Examiners (ACFEI).
Coordinated key aspects of conferences attended by as many as 2,200 professionals, including arrangement of speakers' roster, site selection, and delegation of event committees and teams.
Organized and promoted trade shows, promotions, and company-sponsored events.
Partnered with professionals in Web, direct mail, and print advertising.
Bachelors Of Arts
Client Manager/Director Resume
Objective : Commercial Lines Client Manager, with 13 years of progressive experience in property and casualty operations and commercial underwriting. Expert at identifying customer needs, developing solutions, and in achieving results out of diverse challenges and conflicting service requirements. Exceptional written and verbal communication skills, complemented with interpersonal aptitude; capable of establishing long-term quality relationship with all levels of professionals.
Skills : Word, Excel, Powerpoint, Customer Relationship Management.
Managed financial institutions partnerships which produced over $55 million in revenues annually.
Create and delivered dynamic presentations outlining the core competencies, strategies, products, and results to clients.
Prepared and delivered reports, forecasts and results on a weekly basis.
Analyzed pivot tables based on clients data to create trending analysis using Excel.
Manage internal sales pipeline to ensure timely and accurate reporting to senior management.
Work with several different departments to ensure client's requirements are being met.
Oversee implementation of new marketing strategies, business development, and training for clients marketing in multiple Medias (Inbound, Outbound, Direct Mail, and Online).
B.S In Business Administration
Client Manager/Coordinator Resume
Headline : Many years of customer service under my belt as well as precise training in many fields including B2B, Salesforce, Insurnce paperwork and policies, book keeping, cashier and cash handling and strong communication and telephone skills.
Skills : Customer Service & Relations, Computer Operations, Filing & Data Archiving, Telephone Reception, Leadership And Management Skills, Word Processing & Typing, Accounts Payable/Receivable, Office Equipment Operation, General Accounting, Communication And Interpersonal Skills.
Address client needs and build financial plans while striving to outperform and exceed prior profitability and revenues.
Ensure that the account plan align with the client objectives and interests in order to exceed the client's expectations.
Recognize opportunities for account growth then actualize the value proposition and ensure implementation across the platform.
Achieve financial goals which include managing financial aspects of account to ensure plan is met or exceed in both growth and profitability.
Assist employees in completing personal, business transactions; including with problems, exceptions and adjustments.
Manage clientele of 250 routinely; establishing relationships and deepening within to assure financial needs are met.
Processing a high volume of daily phone calls and email from customers including keeping in touch with the clients through appointments and correspondence.
Regional Client Manager Resume
Objective : Insurance background in risk management solutions for commercial accounts, underwriting and rating of commercial coverage and marketing of group life and disability coverage. Experience in customer service, agency management systems including Applied, Sagitta and ImageRight and online carrier rating systems. Personal characteristics include the ability to work effectively with all levels of people in an organization, above average written and math skills, attention to detail, excellent organizational skills and dependability.
Skills : Microsoft Office, Risk Assessment, Conflict Management, Team Building, Team Building, Production.
Manage billing resources while executing functions within the client services team; manage both Billing Operations Specialists and Client Executives.
Manage a team of fast paced individuals, supporting both high volume billing and client focused accounts.
Process billing data into three proprietary billing systems (Navitas, ASI and ista-net).
Manage difficult client situations, and follow up with the client in a timely manner.
Responsible for the prioritizing the workload on a daily basis among the group and analyze management reporting.
Control the accuracy of billing data- make all necessary adjustments to ensure accurate billing.
Update the Production Planning System and review pre-billing reports and cost spreadsheets for accuracy.
Participate as a billing expert in various improvement projects, evaluate and delegate work to team members.
Asst. Client Manager Resume
Summary : To utilize my professional training, experience, and people skills to help others while acquiring new skills sets. Abilities: Versatile and adaptable advocate adept at working effectively with children, adolescents, and families Working to meet the individual needs of children and parents.
Skills : SQL, Business Analysis, Process Improvement, Client Management.
Communicate to clients the results of issue analysis, short term and long term solutions, and estimated completion times.
Provide updates on progress of project status through use of JIRA filters, dashboards and email.
Evaluate client business and process needs to compile business requirements documentation.
Coordinate completion of projects with development teams to ensure adherence to established timelines.
Act as subject matter expert for client's recent implementation into a new market.
Assist implementations team by troubleshooting and correcting issues that would occur after production release.
Conduct on-site client visits to provide training and demos and facilitate requirements gathering through group discussions.
Compile use cases and coordinate testing efforts with quality assurance team members.
Client Manager III Resume
Summary : Client Manager with over 18 years of experience in Logistics. Dedicated and loyal employee who works well independently and in a team environment. Experienced in managing and tracking shipments and providing customers with advice regarding shipment alternatives and with helping cut costs and improve efficiency through effective management while maintaining good working relationships. Able to work under extreme stress and pressure with sound judgment and critical thinking and flexible to different types of work environments.
Skills : Excel, Office, Power Point.
Proficiently delivered characteristics of media distribution for large national and international clients.
Liaised with buyers and media personnel to broadcast spots in major events such as NBC Olympics, U.S.
Retained client profiles and SOP documents detailing the intricacies of accounts.
Accurately administered order processing and production teams to interpret the requirements of client orders and complete all jobs to meet their instructions.
Capably functioned as liaison between billing department and clients to resolve invoicing enquiries.
Functioned effectively with sales department to produced and present estimates for daily distribution and other special projects.
Established customers on DG systems, technical support and troubleshoot errors as needed, post training.
Client Manager II Resume
Summary : Highly motivated achiever with in-depth experience involving administrative support, as well as analytical and coordination skills. Seeking to obtain a challenging position, with a growing company, where my dedication and strong work ethic will create opportunities for growth.
Skills : Medical Terminology, Medical Billing, Medical Records, Management, Customer Service Skills, Billing, Word, Windows, Excel, Sharepoint, Data Entry, Anatomy And Physiology, ICD-9, Appointment Scheduling, Reporting, Hipaa, Invoicing, Emr, EHR, Healthcare, Insurance Verification.
Conducted periodic calls to client to monitor satisfaction and needs, including maintaining a written summary of the call for historical reference.
Performed benefit calculations to include contributions, distribution, adjustments and loans.
Maintained proper client records and administration documentation.
Processed participant demographic and financial updates.
Reviewed client fillings to ensure compliance standards were being met.
Assured high quality, accuracy and timeliness regarding all participant communication.
Coordinated plan and procedural service changes requested by the client and notified Finance Department for billing purposes upon completion.
Bachelor Of Science
Client Manager II Resume
Objective : A competent, creative, skilled and results-driven professional with over 20 years of experience, and a strong record of achievement in providing the necessary expertise to ensure streamlined operations.
Skills : Account Management.
Supporting the day-to-day operations of the executive team and department administrative processes.
Scheduling and general administrative tasks including calendar management and travel arrangements.
Compiling materials for presentations and formatting existing templates.
Reviewing and summarizing miscellaneous reports and documents; preparing documents and outgoing mail.
Acquire department approvals and process all department invoices with Accounting, reconcile at month end and update vendor billing reports.
Prepare and distribute customer invoices in coordination with Senior Accountant.
Working with billing and collection department to provide customer service regarding collection issues, resolve client discrepancies and short payments.
Associate Of Science
Client Manager Resume
Objective : Highly qualified Client Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Time Management Filing Appointment Scheduling Telephone.
Worked with various clients as their main point of contact to prepare and move conventional and government mortgage loans to closing.
Used encompass to issue local state and federal disclosures accordingly.
Reviewed all loan information, pricing and fees to ensure accuracy.
Ordered items such as title, appraisal, insurance and credit documentation.
Reviewed items such as credit, flood, tax certifications, surveys and other related loan documentation to submit to underwriting for a credit decision.
Additionally, reviewed the documentation acceptability against loan conditions to satisfy and fulfill loan conditions.
Coordinated with all responsible parties to obtain additional documentation as needed to complete loan submissions.