Client Advocate Resume Samples

Client Advocate is responsible for providing information about the company’s products and services to Clients/Customers. A well-written Client Advocate Resume mentions duties and tasks such as – handling all transactions of the client, managing client account, maintaining a strong relationship with clients, advocating clients on various aspects, preparing documents on behalf of clients, and mediating between client and the company. In a hospital setting, the job description for this role will include tasks such as – supervising daily activities of patients, teaching common skills among patients, mediating disputes between clients, and updating client record periodically.

Knowledge, skills, and abilities expected for this role include – knowledge of principles and practices in the field of social work, skill in delivering group and individual counseling, the ability to multitask, conflict resolution skills and proven advocacy. Minimum qualifications include a bachelor’s degree in social work, behavioral science, or psychology.

 

Client Advocate Resume

Summary : Strategic Leadership and Client Relationship professional with strong focus on relationship management, leadership and drive for results. Talent for inspiring, motivating and creating positive working relationships. Excellent verbal, written, presentation and interpersonal skills. Project Management skills, including timely follow through, strong organizational skills and attention to detail; the ability to interact with all levels of leadership.

Skills : Assessments, Ceritified Addictions Specialist, Group Facilitatir, Client Centered, CBT, Motivational Interiewibg, Documentation.

Description :

    1. Responsible for cultivating key account relationships and providing service and support for Beryl products and services across the patient continuum.
    2. Coordinate company-wide responses to client specific requirements demonstrating ownership and a genuine concern for the quality of work performed for the client.
    3. Develop and manage effective strategies to maximize opportunities and meet annual goals.
    4. Build and maintain viable client relationships to foster client satisfaction and retention.
    5. Partner with client to develop strategies that will help position them for success with their mission, vision and goals.
    6. Provide day to day support for client needs, including routine client meetings and managing issue resolution.
    7. Handle account-related client escalations.
    8. Conduct educational webinars for client 's annually or as needed for support.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MBA


Client Advocate II Resume

Summary : Bring experience counseling, educating, case managing individuals of various ethnic and sociology-economic backgrounds including adolescents, adults, veterans, young adults and their families who are in need of intervention for substance abuse & mental health disorders.

Skills : Microsoft Office, Quickbooks, SAP, Kronos, Sharepoint, Excel.

Description :

    1. Consulted clients on process improvements and cost savings.
    2. Administered day-to-day client services including reporting, billing, and service level management.
    3. Maintained excellent knowledge of printing systems, print production processes, mail standards and fulfillment.
    4. Scheduled and attended periodic client and team meetings to address various issues.
    5. Took lead and organized accounts with no prior service representative; ensured all jobs delivered as per contract agreements and billed accurately.
    6. Created documentation for production department to ensure accurate job processing.
    7. Known for going above-and-beyond to get the job done; became go-to resource for production equipment issues, transactional printing, paper knowledge, and envelope production.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Customer Service


Digital Client Advocate Resume

Summary : Experience working with people. Passionate, empathetic, patient and willing to work hard to meet the needs of others. Experience working overseas and with international students.

Skills : Customer Service, Children Infant-12 years, American Sign Language.

Description :

    1. Maintained customer accounts while working directly with Principal / Owner.
    2. Oversaw project completion while simultaneously managing multiple priorities and deadlines.
    3. Ensured materials requested from credit union clients were organized, prioritized, and completed prior to due dates.
    4. Partnered with Technical Advisors in reviewing all presentations and bid material for accuracy prior to delivery.
    5. Generated monthly and quarterly asset reports for client accounts and distributed reports to 3rd Party Administrator for posting on company website, allowing clients to view their investment portfolio.
    6. Attended client meeting, documented meeting deliverables, created action plan, and assigned tasks to appropriate team member.
    7. Developed and sustained client rapport by attending client meetings and ensuring deliverables addressed from prior meetings.
    8. Maintained records accuracy by retaining client files and ensuring electronic and hard copies compliant with securities firm regulations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Management

Client Advocate Manager Resume

Summary : To obtain position in an innovative and challenging environment where my recovery expertise will aid in the growth and success of the company.

Skills : Alcohol And Drug Detoxification Services, Crisis Intervention Specialist, Medical Assessment, Medication Observation, Microsoft Certified Professional, Microsoft Office User Specialist.

Description :

    1. Assisted in the observation, supervision and monitoring of clients in a residential treatment center.
    2. Assisted in the daily course of treatment for new and existing clients under the direction of the treatment team.
    3. Managed and cared for detox and dual-diagnosis clients.
    4. Ability to quickly and safely de-escalate clients in crisis.
    5. Ability to respond to emergency medical situations involving clients when necessary.
    6. Communicated client behaviors to counseling staff/coordinators.
    7. Responded to client issues according to facility protocol and behavior management guidelines.
    8. Provided assistance to clients and treatment team with new admissions and discharges to unit.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Administration And Management

Volunteer Client Advocate Resume

Headline : Highly qualified individual offering more than 20 years of social service experience. Results focused and effectual leader with proven ability to develop and maintain programs. Talent for proactively identifying and resolving problems, eliciting program support, referrals, volunteers and donations. Ability to collaborate with other agencies. Ability to work with diverse groups. Walks with integrity.

Skills : Microsoft Office, Can type average of 88 WPM., Customer Service, Management, Data Entry, Coaching.

Description :

    1. Collaborated with team from various professions to develop a program providing social and supportive services to first time female felons.
    2. Established measures for tracking progress of clients.
    3. Assisted clients charged with felonies in accessing services to assist in developing life skills that prevent reoffending.
    4. Connected clients to mental health and substance abuse services as needed.
    5. Assisted women with building resumes, finding employment, and applying for benefits.
    6. Advocated on behalf of clients in the courtroom with judges and attorneys in both family and criminal court.
    7. Conducted needs assessment with clients in and out of jail.
    8. Presented program and data to members of the community and the legal system.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Psychology

Client Advocate I Resume

Summary : An extensive background in customer service, childcare, as well as acting and producing. Strategic, passionate, and committed worker. Looking for a long term, part-time position with potential to grow.

Skills : Microsoft word.

Description :

    1. Coordinates meetings and communicates with clients.
    2. Updates Project hour burn down charts daily.
    3. Escalates any burn down impediments to Developers.
    4. Creates and maintains internal Client Product demonstrations and takes notes on pro- gress and new bugs.
    5. Manually enters the product backlog items for projects as needed.
    6. Creates Support Agreements and tracks use of Clients remaining hours of Support.
    7. Validates Support issues as they are presented.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Projection

Client Advocate III Resume

Headline : To obtain a position that will enable me to use my strong communication skills, educational background, and ability to work well with people. With my positive attitude I will function well in a large corporate office environment.

Skills : Outlook, Microsoft Office.

Description :

    1. Assisted disabled citizens in pursuing SSI/SSDI claims.
    2. Interviewed clients by telephone and face to face to establish rapport and develop clear understanding of their needs.
    3. Reviewed files to ensure client eligibility.
    4. Reviewed medical documentation and supplemented as needed.
    5. Drew on experience and judgment to make informal decision on merit to pursue a claim to the next level.
    6. Appealed initial and reconsideration denial of SSI claims.
    7. Contacted Social Security Administration, Disability Determination Services, as well as local Department of Social Services offices on behalf of clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School

Client Advocate I Resume

Objective : To maximize my potential in a customer service position whereby my administrative experience, initiative and interpersonal skills will be utilize for promoting excellent customer relations.

Skills : Microsoft Word, Excel & Internet, Customer Service,communication.

Description :

    1. Assisted clients with transporting them to and from church,doctors appointments,shopping,recreational activities and meetings.
    2. In addition,to assisting with medications,ensuring that safety precautions are adhere at all times.
    3. Conducting Urine Analysis periodically for clients.
    4. Assisted clients in retrieving their personal effects and the handling of their phone calls.
    5. Maintaining confidentiality and privacy for the dignity of all clients.Redirecting clients whenever behavior is inappropriate.
    6. Provided support for clients that in distress.Provided activities for clients as required.Conducting room search on daily basis.
    7. Updating and retrieving files,copying,faxing and retrieving incoming and outgoing phone calls.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate In Arts

Client Advocate Resume

Summary : To obtain a position that will allow me to utilize my capabilities I have achieved throughout my past work experience; a fulfilling position where I am able to utilize my technical and administrative skills, providing the most premium client care while performing a variety of tasks, while maintaining the ability to prioritize, respond and relay pertinent information to all parties involved.

Skills : Microsoft Office, Customer Service, Banking, Collections, Retail, Service Industry, Organizational, Detail Oriented, Multi-tasking, Excel, Communication, Data Entry, Dependable.

Description :

    1. Served as the primary point of contact for spa and prospective members.
    2. Assisted spa members by using electric clippers to shave members' treatment areas.
    3. Applied topical anesthetic onto members needing their treatment areas numb.
    4. Scheduled future appointments for current and prospective members.
    5. Maintained the schedule of multiple clinicians using RCM database (program specifically made for Reveal MedSpa, including reviewing the schedule to ensure that the proper equipment issued on the correct members.
    6. Maintained, updated, and effectively utilized the spa center's database.
    7. Created and maintained members' physical charts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certified

Client Advocate/Advisor Resume

Headline : Self- motivated professional seeking a challenging position where I can utilize my strong personal skills and abilities. I have over 20+ years experience in customer service and in the social service field.

Skills : Currently Enrolled At UMA For Medical Billing And Coding.

Description :

    1. Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.
    2. Work to research and resolve problems in a timely manner.
    3. Assist members in understanding and maximizing the use of their pharmacy distribution program.
    4. Use computerized system to gather information and respond to questions.
    5. Document issues and resolutions in a common database.
    6. Handle inbound and outbound member, provider and physician calls.
    7. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where appplicable Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.
    8. Identify and escalate repetitive questions and/or problems so that corrective action can be pursued and expedited.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Client Advocate Resume

Objective : To obtain position in an innovative and challenging environment where my recovery expertise will aid in the growth and success of the company.

Skills : Medical Assessment, Medication Observation, Microsoft Certified Professional, Microsoft Office User Specialist.

Description :

    1. Assisted in the observation, supervision and monitoring of clients in a residential treatment center.
    2. Assisted in the daily course of treatment for new and existing clients under the direction of the treatment team.
    3. Managed and cared for detox and dual-diagnosis clients.
    4. Ability to quickly and safely de-escalate clients in crisis.
    5. Ability to respond to emergency medical situations involving clients when necessary.
    6. Communicated client behaviors to counseling staff/coordinators.
    7. Responded to client issues according to facility protocol and behavior management guidelines.
    8. Provided assistance to clients and treatment team with new admissions and discharges to unit.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Administration And Management