A Client Service Coordinator is considered as the glue that connects the company with its clients. The job description and duties that are typically mentioned on the Client Service Coordinator Resume include the following – taking responsibility for managing and scheduling meetings, coordinating production services like printing and marketing materials, maintaining client relationship through telephone, email, or direct face-to-face communications; booking meeting rooms, compiling and maintaining records, escalating complaints, providing assistance to clients, and maintaining close relationship with chief accounts.
An experienced and resourceful professional is the one who can depict the following attributes – superb organizational skills, communication skills, proficiency in MS Office, Adobe, project management software; a keen eye for details, and excellent multitasking abilities. While a bachelor’s degree is preferred, an associate’s degree is also acceptable. Most employers lay emphasis on experience than education.
Summary : As a recent graduate, looking for a challenging environment to apply for my education and work both as a member of a team and as an individual. I look forward to developing professional skills while working towards building a career.
Skills : Microsoft Office, Type 60 Wpm.
Description :
Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
Provide outstanding customer service to improve customer satisfaction and relationship.
Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
Monitor product order shipment to ensure on-time delivery to customers.
Maintain competent understanding of company's products, their functions and alternatives.
Maintain database of customer sales order and invoicing records.
Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information.
Experience
10+ Years
Level
Senior
Education
Diploma
Marketing And Client Service Coordinator Resume
Objective : To obtain a challenging position that will utilize both my educational background and professional experience to contribute to the organization's objectives and goals, and simultaneously provide excellent opportunities for career development and personal growth.
Skills : Customer Service, Administrative Duties, Microsoft Office, Sales.
Description :
Send personal and marketing related correspondence to clients in order to sustain strong client/advisor relationships.
Update and maintain spreadsheets regarding client information, office accounts, and marketing events, to ensure corporate compliance.
Manage calendars, prepare and submit account related documents, and maintains client files, to facilitate and streamline client meetings.
Prepare and send a summary letter from client meeting notes.
Update and maintain office website and marketing correspondence to communicate information to clients effectively and efficiently.
Prepare necessary documents and reports for client meetings.
Manage sorting and packaging of outgoing mail and forms.
Utilize strong organizational skills by multi-tasking through various systems.
Experience
2-5 Years
Level
Executive
Education
Accounting
Commercial Client Service Coordinator Resume
Summary : To obtain a customer service position where I can utilize my people-oriented experience, communications skills, and problem analysis and problem-solving abilities.
Skills : Microsoft, Administrative Skills.
Description :
Responsible for recruiting new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Provide professional, efficient, and exceptional customer service to clients.
Educate clients on Optimal Wellness Plans, preventative care, pet health needs, and hospital services.
Assist incoming clients with completing required documentation, and completing entering data for each pet.
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
Manage company finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Conduct administrative functions such as file maintenance, data entry, prepare reports, and exercise exceptional organizational, and management skills.
Experience
7-10 Years
Level
Management
Education
Chemistry
Client Service Coordinator/Quality Systems Analyst Resume
Summary : Experienced customer service representative with strengths in customer service and telecommunications. Proven skills in multitasking, handling of animals, knowledge of animals and animal products. Some of my qualities include being highly motivated, enthusiastic, quick learning, dependable, and having efficient work habits.
Skills : Medical terminology, Reimbursement, ICD-9 CM CPT, and HCPCS coding. I have experience using 3M encoder along with Engenix software.
Description :
Answers inbound calls and directs them to appropriate point person to address issues raised by clients.
Greets every client warmly and directs to the appropriate office.
Opens and sorts all incoming mail and faxes while managing office calls and business spreadsheets.
Supports customer service staff with daily customer data entry.
Handles the process of maintaining sales spreadsheets and loss/win percentage for sales each quarter and each customer service representative.
Completes ad-hoc projects (spreadsheets, mailer packets, and sales commissions) on a daily basis as needed.
Performs detailed administrative duties, which includes reviewing completion of client insurance forms.
Experience
7-10 Years
Level
Management
Education
Master Of Arts
Receptionist/Client Service Coordinator Resume
Summary : Highly motivated and results-oriented administrative professional. Exceptional written and verbal communication skills. Demonstrated ability to streamline operations to increase efficiency and, therefore, company profit. Strong background in customer service and administration. Solid track record of applying organizational skills and attention to detail to exceed corporate expectations in the areas of operations, administration, customer service, and event coordination.
Skills : COMPUTER SKILLS Software Proficient in Microsoft Word, Power Point Excel Proficient in Cornerstone and Evet Practice scheduling software.
Description :
Responsible for handling administration and clientele materials for 500 employees in a multi-state environment.
Responsible for creating projects and surveys into computerized Komtel system.
Compile information and back up for monthly required materials to field personnel.
Designated manufacturer exclusive Client Services coordination and administration.
Responsible for all events coordination from set up, direction, execution, completion, reporting, billing.
Tracking of bill-backs for monthly invoicing.
Responsible for updating intranet with all surveys and forms for retail sales associates.
Experience
7-10 Years
Level
Management
Education
Business Communication
Interim Client Service Coordinator Resume
Objective : Ability to create consistency and encourage self-motivation. Skilled in strategic planning, team leadership, project management, and program implementation; effective and experienced in leading a team and individuals in a matrix organization. Track record of contributing innovative ideas, successfully developing, communicating, and executing the vision.
Skills : Microsoft SharePoint, Microsoft Dynamics AX, Microsoft Dynamics CRM, Help/Service Desk Solutions, Microsoft Systems Center; Completed Microsoft 2011 Standard Sales Assessment.
Description :
Serve as the day-to-day contact for our enterprise clients - including corporations, educational institutions, and government agencies.
Utilizes enterprise product suite expertise to provide ongoing support to the Sales Team to ensure client satisfaction.
Manage accounts that invest $10,000 or less annually by working proactively with clients to ensure their training needs are being met.
Help train incoming member services/sales reprenstatives on enterprise/campus product suite.
Support the resolution of delivery, implementation, and/or technical issues and assist with the set-up and demonstration of client trials.
Provide ongoing support for client questions and requests related to the product suite.
End User Training Webinar: Designed, planned, and executed end user training webinar for over 400 lynda.com members and as a result, increased enterprise/campus user registration by 2%.
Increased K-12 and Government user registration by utilizing a more in depth implementation process resulting in 10% renewal rate increase.
Experience
2-5 Years
Level
Executive
Education
Psychology
Office Manager/Client Service Coordinator Resume
Summary : Responsible for Communicating with doctors, substance abuse counselors, hospital liaisons, and probation officers concerning admission into the Prodigals Community program.
Send personal and marketing related correspondence to clients in order to sustain strong client/advisor relationships.
Update and maintain spreadsheets regarding client information, office accounts, and marketing events, to ensure corporate compliance.
Manage calendars, prepare and submit account related documents, and maintains client files, to facilitate and streamline client meetings.
Prepare and send a summary letter from client meeting notes.
Update and maintain office website and marketing correspondence to communicate information to clients effectively and efficiently.
Prepare necessary documents and reports for client meetings.
Manage sorting and packaging of outgoing mail and forms.
Experience
7-10 Years
Level
Management
Education
Accounting
Client Service Coordinator II Resume
Objective : Animal-loving receptionist with 20 years working in shelters, veterinary offices, and animal hospitals. Patient and personable receptionist focused on developing and maintaining trusting relationships with pet parents Meticulous receptionist, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare in both animal and human settings.
Skills : Microsoft Office Suite, Electronic Medical Records, EMR.
Description :
Answering and transferring multiple phone calls, scheduling office visits and surgeries.
Working as the face of the hospital, greeting pets and their owners.
Making a first and last impression for Banfield clients that encourage them to return and refer.
Obtaining correct client information filling prescriptions and providing home care instructions.
Working knowledge of medical/pharmaceutical terminology.
Promoting and setting up clients on wellness plans, connecting with our clients to ensure they are taking advantage of all the services we provide, along with ensuring they are satisfied with the service their pet is receiving.
Working closely with the DVM and Vet Techs to provide the client and patient with best service possible.
Experience
0-2 Years
Level
Entry Level
Education
BS
Client Service Coordinator/Manager Resume
Objective : Accomplished direct support professional who proudly maintains a highly productive, efficient, and quality-driven environment at all times. combining more than 3 years of work in long-term care with proficiency in financial management, leadership, and positive behavioral outcomes.
Manage the Nurse/Client relationship to determine the nurses' skill set and demeanor needed to provide the utmost care to the client and client's family.
Responsible for implementing and maintaining compliance with all State, Federal, and Company standards for Health Care Staff.
Responsible for recruitment, screening of employees, hiring process, and reactivation of all external/field employees.
Demonstrated good managerial judgment in assigning duties appropriate to each health care employee.
Maintained an active involvement in issues of cost containment; effectively utilized nurses when assigning cases.
Handled client billing, as well as pay increases for field employees.
Responsible for setting up orientations as well as meet and greets for clients and staff members.
Maintained schedules for clients and field employees.
Experience
2-5 Years
Level
Junior
Education
Associate of Arts
Client Service Coordinator III Resume
Headline : More than five years of management-level experience in graphic/web design, social media/marketing, and sales. Highly motivated and self-starting, with a proven history of developing a team.
Responsible for overall customer service and quality of client experience/relations for the entire practice.
Multitask by balancing daily customer interactions while answering phones, providing patient care, and managing medical records and follow-up.
Educate clients on fees and payment systems, and recommend and select appropriate care for their pet's needs.
Positively impact sales by providing follow-up with patients, calling prospective clients, and increasing repeat customers.
Enhance client experiences by operating the Vet for a Day charity program, Pet of the Month Program, the client referral program, and pet profile pictures.
Manage and maintain medical records, charts, reports, and correspondence.
Promoted and fostered positive relationships between clinic, patients, and doctors by helping start a business referral rewards program.
Experience
5-7 Years
Level
Consultant
Education
Technology
Client Service Coordinator/Account Manager Resume
Headline : An enthusiastic and reliable professional with 6+ combined years of customer service, retail, and sales experience. Specializes in customer communications, strategic decision-making, and visual presentations. Now pursuing a career in communications and public relations where skills and expertise can be applied and further developed.
Skills : Microsoft Office, Power Point, Excel, Visio, Word, Connectwise, Outlook, And Adobe.
Description :
Performs moderately complex administrative tasks and customer support functions.
Provide courteous and expeditious customer service.
Answers and screens phone calls, takes messages and answers questions regarding polices and procedures.
Coordinates and prioritizes client requests and service escalations.
Maintains schedules for a team of Technical Consultants while balancing client urgency and productivity.
Assists in the resolution of service, support and billing issues.
Serves as a liaison between client and the service delivery teams, always acting as the customer advocate.
Reports resource capacity and communicate need to management teams.
Experience
5-7 Years
Level
Consultant
Education
Information Systems
Client Service Coordinator I Resume
Headline : Strong ability to multitask in a fast-paced environment & complete all tasks in a timely manner o Excellent customer service skills o Knowledge of patient intake and scheduling o Knowledge of HIPAA and patient confidentiality o Comprehensive clerical skills o Proficient in Word, Excel, PowerPoint, Billing Software, and Electronic Health Records.
Skills : Computer Skills, Customer Service Skills, Multi-tasking Skills.
Description :
Interacting with customers, providing information in answer to inquires about products, accounts, and services.
Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
Answering the questions of customers regarding the organization's products or services and its operation or maintenance.
Handling and resolving customer complaints, or special orders via mail or phone.
Receiving and processing orders, providing information concerning changes, pricing in service, and shipping.
Investigating and correcting errors, following company and customer records.
Interviewing customers to acquire information and explaining available services.
Adjusting complaints concerning services or billing rendered.
Experience
5-7 Years
Level
Executive
Education
General Studies
Sr. Client Service Coordinator Resume
Headline : Able to work well with the public, problem-solver, fast learner, eager to work, and would like to learn as much information as possible about a company and how it functions.
Skills : Customer Service, Collection,scheduling,billing, Social Services, Insurance Verification, SSI Electronic Billing, Public Speaking, EMR.
Description :
Provides support for sales staff in each step of the customer relationship, from acquisition to evaluation and retention.
Liaises between members/insured, employers, and other operational departments.
Manages the overall effectiveness and efficiency of the Client Services function.
Provides support and guidance to the other Client Services Representatives.
Assists Finance in the establishment of correct billing and payments.
Ensures that customer inquiries, concerns or complaints are addressed in a timely and professional manner.
Assists in processing customer specifications including but not limited to art work and materials required.
Leads a cross functional dialogue to facilitate timely manufacturing schedules that meet customer deadlines and expectations.
Experience
5-7 Years
Level
Consultant
Education
BA
Client Service Coordinator Resume
Summary : Seeking a position that will challenge me and enable me to use my strong critical thinking skills, educational background, and ability to work well with people, while gathering the experience need to continue my growth in skills. Looking to work with a company that sees me as an investment long-term as wanting to learn and grow within the company.
Skills : Microsoft Office, Information Technology, Social Media Marketing.
Description :
Responsible for coordinating a variety of responsibilities between residents and staff that are in a long-term residential program.
Review applications for admission and interview prospective clients.
Meet with other administrative staff to determine if the applicant is ready to be accepted into the program.
During the intake process, I help residents with intake paperwork and document any new information.
Schedule doctor, probation, therapist appointments and coordinate transportation to and from appointments.
Keep a record of all medication that residents are taking and when they may need refills, I am responsible for seeing they have enough medication at all times.
Plan extra-curricular activities for the residents for weekend fun.
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