Client Services Director Resume Samples

Client Services Directors are accountable for overseeing the relationship of the company with its clients. The major duties and tasks that are highlighted in the Client Services Director Resume are – maintaining high retention rate, managing company’s account, communicating with clients, fostering long-term relationship with clients, ensuring client satisfaction, attracting new clients, acting as first point of contact, providing trainings or conducting workshops, guiding customers on how to use the product, identifying glitches and resolving it, managing staff, creating strong community, overseeing data tracking of clients and leading marketing efforts.

To become eligible for this post, candidates are expected to demonstrate throughout the resume skills such as excellent communication skills, in-depth knowledge of the related product/service, the ability to recognize or identify customers easily, troubleshooting skills, creativity, staying up-to-date of marketing trends, and the ability to pitch sales through client retention and attraction. While a college degree is considered mandatory, many of the incumbents also display an extensive background experience in marketing/sales and business management.

Client Services Director Resume

Summary : Client Services Director with expertise in project, product management and operational execution of digital programs. Proven track record for managing strategic initiatives and building new lines of business. Extremely collaborative, passionate marketer and successful with revenue generation sales strategies.

Skills : Marketing, Ad Campaigning, Account Management, Microsoft Office Suite, Adobe Acrobat, InDesign, Illustrator, WordPress, Operative, DoubleClick For Publishers, ComScore, Ando WebCast Metrics, Salesforce, Avid And JIRA

Description :

  • CBS local digital media is an interactive network connecting consumers with content nationwide. Powering 150+ websites and 5 national brands anchored in breaking news, sports and entertainment.
  • CBS local commerce team focuses on generating budget on CBS radio and television oos outside of traditional ad dollars.
  • Oversee the packaging, development, implementation and evaluation of revenue-generation programs for the CBS local sales team.
  • Manage the execution of local commerce products including local search, local auto network, pay per call, native in-feed ad units, and reach extension in order to grow advertising budgets and exceed.
  • Develop and maintain strategic partnership relationships with third party vendors including yellowpages,Target media partners, sharethrough, liquidus, rocketfuel, adobe and gimbal.
  • Aid 1,200 radio and television sales people nationwide in development of media plans, sales-related.
  • Tools and presentations including sales collateral, client crm and ad research.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
BS in Marketing

Client Services Director Resume

Summary : Information Technology professional with 18+ years proven experience including roles as a manager, project manager, business system analyst and software development for desktop and online environments. Successfully managed numerous projects; led teams in gathering system and client requirements, client support, systems development, and implementation. Recognized for ability to collaborate and successfully move projects forward.

Skills : Operations Management, Software Development Lifecycle, Resource Management, System Analysis and Support, Client Management, Quality Control Procedures, Systems Integration, Project Cost Estimation, Cross Functional team management, Microsoft Office Suite.

Description :

  • Worked closely with life insurance and annuities clients, collaborated with cross-functional teams to guarantee client satisfaction with products and services. Guarantee timely projects deliverables, within budget and achieving all client specified requirements.
  • Managed full project lifecycle: planning, development, testing and user acceptance in order to deploy systems customized to client production environments.
  • Reviewed and supported maintenance, service level agreements (sla) and hosting contacts.
  • Worked with customers, technical teams, and corporate management. Made recommendations to avoid expense and unnecessary modifications to the system.
  • Involved in employee recruitment, performance evaluation, promotion, retention and termination activities.
  • Develop department budgets, revenue forecast and establish cost-reduction initiatives.
  • Managed the implementation of a support force crm system to enhanced customer service, retention and productivity. Responded urgently to all client inquiries to ensure a timely response.
  • Served and worked with cross-functional teams including technical, it support, quality assurance, deployment and management to reduce errors between business and technical, thereby improving customer satisfaction.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
MA in Mathematics


Client Services Director Resume

Summary : Meticulous self-motivated Client Services professional with 10+ years of experience, excellent at planning and completing projects while working under pressure. Broad industry experience specializing in the areas of Operations, New Business Development, Project Management, and Client Relations.

Skills : Account Management, Accounting, B2B, Contract Administration, Strategic Planning, Business Management, Process Improvement, KPI Identification & Trending, Cash Flow Forecasting, P&L Responsibility, Cost Accounting, Product Development, Personnel Management, Client Relationship Management, CRM Systems, New Business Development, B2B Marketing, Email Marketing, Marketing Automation, Lead Generation, Target Marketing, Solution Selling, Sales Best Practices, Product Training, Project Management, Construction, CPM Scheduling, SaaS Development, SaaS Implementation, Architecture Design Process

Description :

  • Young consulting is the industry leader in providing software solutions to the medical stop loss insurance marketplace. My responsibilities included both client facing and internal management of custom product enhancements, new product development, and core product implementations.
  • Served as the single point of contact with clients for custom saas projects and core product implementations.
  • Formalized a statement of work (sow) process to include project scope, cost, and schedule.
  • Analyzed custom project requests from clients to assure complete project scope development.
  • Presented projects to internal it team to assess project scope and to determine cost and schedule.
  • Monitored and reported progress of projects to insure on-time and on-budget delivery.
  • Performed testing of projects for scope compliance prior to delivery to client.
  • Cultivated strong external and internal client relationships to build trust and open communication.
  • Provided core product implementation schedule and start-up support including new user training.
  • Enhanced the core product value by providing ongoing support and additional knowledge to clients.
  • Maintained continuous knowledge of product and presented recommendations for enhancements.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
BS in Building Construction

Client Services Director Resume

Summary : A results-oriented business leader with 10+ years of extensive Client management, education and investment experience. Possesses the distinct ability to blend a flexible and proactive leadership style with big picture understanding in order to effectively find solutions to complex issues.

Skills : FP&A, Human Resources, Operations Management, Forecasting & Budget Management, Resource Management, System Analysis and Support, Client Management, Quality Control Procedures, Statistics, Project Cost Estimation, Cross Functional team management, Microsoft Office Suite.

Description :

  • Robert half management resources specializes in providing businesses with skilled senior-level accounting, finance and business systems professionals on a project and interim basis.
  • Responsible for business development of new and existing clients. Identify and discuss future project initiatives with clients, ensure clients expectations are met and match consultants skill sets with client engagement requirements, presenting highly skilled consultants to the client.
  • Created marketing plan for new client development in public and private sector entities.
  • Developed target list of key accounts to grow robert half market share within the identifed organization.
  • Utilized social media to increase contacts within organizations and increase probability of successful contact rates.
  • Successfully managed client relationships to ensure project completion and customer satisfaction.
  • Revised key requirements for existing clients to increase probability of success of the project and ensure satisfactory completion.
  • Identified and managed process to fill a very difficult request for a scarce resource the client needed quickly.
  • Managed damage control when a contractor walked off a project, re-filled for client immediately and preserved relationship.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
BS in Economics


Client Services Director Resume

Headline : High-performing healthcare professional with more than six years of experience in improving revenue cycle, operational and financial performance, employee engagement, and patient satisfaction. Experienced in multi-functional leadership and performance management. Focused on quality process improvement through a results-driven and detail oriented approach. Expertise in directing teams to deliver exceptional service while advancing top objectives.

Skills : Client Management, Operational Improvement, Lean Vendor Management Analysis and Implementation, Government and Corporate Regulatory, Employee Engagement Improvement, Compliance, Budget Administration, Project Management.

Description :

  • Partner with hospitals and physicians to improve healthcare delivery in the communities they serve by helping navigate through complexities of revenue cycle management and creating accountability for finances..
  • Develop and manage relationships between medsynergies, the client, physician, and clinic.
  • Deliver action plans and reporting based on analyzing performance data.
  • Focus on improving key metrics of performance including, date of service to date of charge entry, preventable denials, productivity, time of service collections, and accounts receivable.
  • Partnered with client coding and compliance on projects including employee training, payer refund and overpayment processing, provider coding requirements and documentation.
  • Liaison between medsynergies and client for icd-10 implementation, supporting it, enhancements, denial management, and corporate and client education and communication.
  • Client management representative for corporate projects including data release governance and smtp integration.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS in Health Care Administration

Client Services Director Resume

Summary : Innovative account management director with diverse background in customer and client service, planning, manufacturing and distribution. Passionate about providing high quality customer service and achieving key performance indicators. 12+ years experienced leader with expertise in implementing process improvements in a fast-paced environment.

Skills : Customer Relationship Management, Distribution Management, Strong Negotiation Skills, Data & Financial Analysis, Business Development Process, Six Sigma Project Management, Integrate new software solutions (SAP), Cross-Functional Teams Management

Description :

  • Managed performance and profitability of clients for leading distribution and packaging provider.
  • Managed global clients in a variety of industries including movie videos, video games, medical devices and consumer goods.
  • Conducted quarterly business reviews. Developed pricing and sales. Collaborated with legal counsel to create master service agreements and statement of work.
  • Achieved annual profit of over 10% on core accounts to accomplish department goals.
  • Acquired seven new clients with successful sales presentations and requests for pricing.
  • Led team to integrate new client in start-up facility with sap solution within seven week period in time for peak season volume.
  • Designed customized solutions and integrated over 10 clients through coordination with it and operations.
  • Motivated team to achieve superior results through challenging peak seasonal business.
  • Champion of six sigma project that resulted in $100k savings annually.
  • Reduced retailer chargebacks by 30% through automation, training and tracking.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
M.B.A. in Finance And international Business

Client Services Director Resume

Summary : 8+ years highly experienced, creative and solution-oriented professional with a solid background in client services, project management, marketing, technology and social media seeks a position where I can be part of a team and have my skills challenged. My years of experience with client relations and creative marketing solutions makes me a valuable asset to the success of any progressive, rapid-paced company.

Skills : Client Management, Project Management, Concept/Brand Strategy, Social Media Marketing, Art Direction/Graphic Design, Web Design, E-Commerce Development, Internal/External Marketing, Event/Trade Show Planning, Team Building, Promotions, Video Production, Budget Management/Analytics

Description :

  • Responsible for client services department and marketing for san diego based ecommerce software company.
  • Primary point of contact for all clients including largest account with over 15 million in annual revenue.
  • Manage and implement projects and marketing strategies for multiple clients.
  • Personally responsible for rebuilding troubled relationships with multiple clients with expiring contracts.
  • Initiated and directed re-branding of company marketing including: brand identity, pricing model and positioning.
  • Authoring, redesign and ongoing management of corporate website, newsletters and emails.
  • Initiated implementation of value add client reports and analytics including web-based dashboard.
  • Collaborate with cross-functional teams to implement features and enhancements to benefit clients and win business.
  • Lead all teams to ensure recommended projects translate into meeting customer business goals.
  • Create project plans based on client discovery and follow through to ensure client satisfaction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
BA in Journalism

Client Services Director Resume

Summary : With 8+ years of experience in Client Services for Technical Administration, I'm a consistently top-producing problem solver with excellent technical, operational and interpersonal skills. My recent path has allowed me to build a strong set of operational and management skills. My passions are solving large scale problems and systems design.

Skills : Systems Administration, Software Development, Network Engineering, Client Management, Technical Support, Operations, AM/PM and Management of domestic and remote teams, C/C++, C#, ADO.NET, SQL, HTML, And JavaScript.

Description :

  • Responsible for staffing, training, supporting and managing a team of project managers, account managers and installations engineers that deliver software and services to daxtras customer base.
  • Leverage web technology - ip phone, online meeting, online project management tools and crm to coordinate remote teams and customers.
  • Provide technical consulting services for the sales team, prospects and enterprise accounts.
  • Purchase and perform setup of physical servers for clients requiring an on-premise solution.
  • Provision and help manage 50+ cloud-based server instances and images on amazon aws.
  • Report directly to ceo for company health, customer retention and escalations.
  • Maintained > 92% in existing customer retention and consistently exceeded year over year growth goals..
  • Service several top-50 global staffing firms, corporations and software providers.
  • Managed an international team of software developers and installations engineers to ensure the products were successfully delivered to customer satisfaction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
B.S. in Computer Science

Client Services Director Resume

Headline : Results-oriented marketing & advertising Client Services professional with regional experience in US Hispanic and Latin America. 6 years working on digital marketing strategies and client services in agency environment. Development and execution of business plan by understanding competitive advantages within the digital industry. Development of partnerships and agreements with third parties, including the selection and management of external resources.

Skills : Digital Strategy Consultant, Team Leader, Agency Relations, Digital Marketing, Contract Negotiation, New Business Development, Online Demand Generation Activities, Forecasting And Analysis Of The Online Business, Branding, Awareness and Qualified leads collection, Contextual Advertising, SEM, SEO, Affiliate, Email marketing, PR, Content marketing and mobile marketing.

Description :

  • I am currently leading the strategy client services department at latin3 managing a team of solid professionals in different countries (us, mexico, argentina, chile, colombia, panama, peru). My.
  • Main focus is building relationships with new clients and strengthening existing ones.
  • In addition, i am at the forefront of the business processes, the organization and the coaching of the department, including country managers, account directors and account managers.
  • The strategy client services department at latin3 is focused on selling and establishing long.
  • Term relationships with clients by planning digital marketing strategies based on a deep understanding of the client business and the online consumers behavior within the category. We monitor the daily.
  • Implementation of tactics, analyze the metrics of digital executions and project implications that help.
  • Optimize campaigns to achieve branding and performance objectives. Basically, we understand how consumers experience brands and how to provoke actions with it. We are very close to our clients, helping their brands grow. (nielsen, sap, directv, sabmiller, warner music latina, molson coors, royal.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.A. in Journalism

Client Services Director Resume

Summary : A 7 years experience collaborative leader, skilled in enlisting the Client Services, support of all team members in alignment with project and organizational goals. Experienced with development of industry standards and best practices for operational execution. Responsible for strategically implementing cost saving initiatives without compromising efficiencies and quality.

Skills : Marketing, Account Management, Microsoft Office Suite, Adobe Acrobat, Ando WebCast Metrics, Salesforce, Operations Management, Resource Management, System Analysis and Support, Client Management, Quality Control Procedures, Project Cost Estimation, Cross Functional team management, Strategic Planning, Business Management, Project Management

Description :

  • Provant health solutions is one of the leading pure play corporate wellness companies in project planning in the U.S. The client services director's primary function is to create cross departmental synergies and alignment of onsite operations.
  • Oversaw the regional coordinator, program coordination, staffing, and logistics teams and reports.
  • Maintained microsoft dynamics CRM database to streamline the credentialing, marketing, human resources and facility management metrics for company.
  • Implemented cost saving initiatives to produce annual savings of $1. 3 million.
  • Improved efficiency served as the clinical and operations industry expert to provide integral support of request for proposal (RFPS) and sales finalist presentations.
  • Assisted in the development and launch of innovative tablet technology to capture salesforce microsoft office suite participants' biometric data onsite and report in real time.
  • Introduced detailed analytics to the executive team to monitor deliverables.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
BS in Kinesiology & Physiology