A Quality Assurance Monitor ensures that the final product observes the company’s quality standards. The job title is responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes. Primary responsibilities included on the Quality Assurance Monitor Resume are – complying with company quality assurance standards, documenting quality assurance activities with internal reporting and audits, developing a new standard for production and design; identifying training needs, taking action to ensure company-wide compliance, assisting operations and local quality function in tracking, documenting, and reporting quality levels; and updating company complaint and inspection procedures; and providing training and support to quality assurance team on systems, policies and procedures, and core processes.
Apart from possessing a bachelor’s degree, the candidate applying for this role should possess the following skills – knowledge of Six Sigma, Quality Engineer, and Quality Auditor; knowledge of quality assurance terminology, methods, and tools; knowledge of best practices, version control practices, and defect management practice; and a thorough understanding of Agile/Scrum methodology. A degree in Business Administration is commonplace among job applicants.
Headline : A diligent and enthusiastic employee with a dedication to excellence. Desire to become a staff member and undertake the task of working with other team members to help the company achieve advancement. Assuring quality data by handling inbound and outgoing calls effectively by using my exceptional communication skills and my previous experience. Incredibly focused and able to work in a fast paced environment.
Skills : Call Center Excellent, Good Listening.
Description :
Promoted to Quality Assurance Monitor, Abt.
Able to listen to 5 to 6 Interviewers an hour.
Listened to calls to assure quality data.
Worked closely with my supervisors.
Proved feedback on Research Interviewers overall performance by filling out monitoring sheets on the individual.
Assisted with overload.
Worked with limited supervision.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Quality Assurance Monitor Resume
Summary : Over 10 years experience in customer service and dispatch support with recognized strengths in problem-solving, organization, data entry, and quick thinking in escalated situations. Possesses solid computer skills with an excellent working knowledge of Windows & Microsoft Office, Connect Suite, and D2000. Ability to quickly assess situations & react appropriately under pressure.
Set quality standards for incoming and outgoing calls on J&J / Pfizer product lines.
Operated as a functional floor manager however the main priority is focused on call quality control.
Answered, how well the agent engaged the customer, how well the agent used available resources, product identification, and appropriate use of reference manual.
Responsible for scheduling weekly training/feedback sessions with agents where a variety of techniques may be offered.
Called centers have metrics were reviewed and discussed each month with J&J corporate management.
Fulfilled my nightly expectations by monitoring people with low production, cooperation, and rating, and meet my nightly quota points.
Verified data input versus data given to csr.
Experience
10+ Years
Level
Senior
Education
BA In Liberal Arts / Art History
Quality Assurance Monitor Resume
Objective : To Obtain a responsible and challenging Quality Assurance Monitor position within your company that will allow me to learn new technologies and skills while utilizing my previous experiences to improve beyond my abilities currently, and also to build a strong business relationship with the company and clients; and exceed expectations to excel within the company.
Skills : Microsoft PowerPoint, Quality Assurance.
Description :
Screened incoming and outgoing calls to monitor the quality of customer service provided and ensure adherence to the policies and procedures of CMS.
Provided feedback to assist in the creation of quality standards, performance improvement goals and the development of training programs.
May led and directed the work of others.
Responsible for timely project completion follow a standard pattern but involve a variety of administrative and/or technical solutions.
Utilised thorough technical and theoretical understanding of several techniques to complete assigned tasks.
Understood and reproducible follow documented procedures; provide input for process/documentation improvements.
Recognised and resolves problems.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Quality Assurance Monitor Resume
Objective : A results oriented, well-organised Administrative Assistant seeking a Quality Assurance Monitor position where experience in the public school setting, customer relationship management, excellent oral and written communication skills, expert in Microsoft Office proficiency skills, and a proven reputation for successful relationship development can be used in the daily operation of a fast-paced organisation.
Skills : Managing People For Performance, And Focused Leadership Excellent Team Player Experienced With Training And Supervising New Employees
Description :
Trained an average of 25 incoming employees quarterly with proprietary program for data entry.
Performed Quality Assurance testing of new products and systems.
Identified defects in new products or new services that cannot be fixed on their own.
Improved quality standards in existing products by identifying areas of improvement.
Conducted system audits to evaluate activities that affect product quality, such as: Processes; Materials; Products; Staffing; Training; Systems; Scaling up or down capacity; Facilities Design and Construction; Financials, Accounting, etc.
Identified areas of improvement to improve product quality.
Developed a clear plan for improving product quality through continuous process improvement projects and process re engineering projects and financial analysis.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Quality Assurance Monitor Resume
Objective : As a Quality Assurance Monitor, responsible for Maintaining quality control processes and procedures, Ensuring that all requirements are met in QA and in production, Ensuring that quality is consistently achieved across the entire product life cycle, including pre-sales, sales, support, and development activities, Conducting monthly meetings with QA stakeholders, engineers and other departments to discuss the status of product quality control processes.
Conducted scheduled routine inspections, integrity, and security on all vessels.
Performed quality assurance inspections of ongoing and completed work.
Trained ship's force in proper inactivation and lay-up of equipment, systems, and ship spaces.
Conducted compartment closeout inspections in conjunction with ship's personnel during the decommissioning process.
Analysed statistical data to determine trends and report findings.
Evaluated 300-400 service and repair orders entered monthly by customer care.
Assisted in technical writing and design of knowledge database to provide valuable information to agents.
Experience
2-5 Years
Level
Executive
Education
Certificate In Culinary Arts
Quality Assurance Monitor Resume
Objective : Obtain a Quality Assurance Monitor, responsible for Attending weekly meetings with the Quality Assurance Manager to discuss the status of product quality control processes in production, Ensuring that QA processes are implemented as intended, Performing various QA tasks such as: testing, certification, certifications, audits etc, Performing periodic audits of QA workflows to monitor for problems/deficiencies.
Skills : Information Literacy And Communication. Great Performance In Quality, Critical Thinking And Problem Solving.
Description :
Produced high-quality, accurate reports Imported, exported large volume of data using query.
Conducted Schedule and unscheduled inspections to eliminate deficiencies throughout the site that areas can be addressed and corrected.
Audited all SOP's assigned by the Project Manager, Identified data issues and provided recommendation for resolution to ensure compliance.
Implemented proper documentation and supporting training for each officer on a monthly schedule using SQL statement from database.
Ensured all legal standards in compliance with the Federal Government Assure ongoing compliance to meet quality standards.
Coordinated and supported on-site audits conducted by COTR.
Monitored and audited live and recorded phone calls, scheduling, handle inbound technical support issues, trouble shooting, train new incoming csr classes, and escalated calls.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Business Administration
Quality Assurance Monitor Resume
Headline : To obtain a challenging Quality Assurance Monitor position where I can coordinate all activities effectively and help the organisation to achieve its objectives and goals with satisfied customers.
Skills : Microsoft Office, SQL Microsoft Server, Outlook, Oracle, People soft, Electronic Health Record,.
Description :
Aided in determining the cubic yardage of storm debris being brought to the dump site Verified trucks were empty of debris when leaving the dump site.
Observed the crews collecting debris to ensure the rules set forth by the U.
Completed in-progress audits of clinical studies by reviewing protocols and study paperwork prior to study initiation and attending pre-study.
Identified and prioritised possible defects in the product.
Acted as a liaison between engineering and operations to ensure that an acceptable quality level is reached before shipping the product to production.
Acted as an expert with respect to software defects (including bugs) in the products you monitor and report results to senior management on a monthly basis.
Used your analysis to develop new product features based on these trends and patterns.
Experience
5-7 Years
Level
Executive
Education
Master Of Business Administration
Quality Assurance Monitor Resume
Summary : Quality Assurance Monitor with 8+ years of experience in Performing live call monitoring and provides performance data to management teams, Ensuring calls comply with internal quality standards and overall consistency in the delivery of best-practices, Supporting the overall Quality Assurance work flow by conducting customer call evaluations and providing feedback to Leadership Teams.
Skills : Microsoft Excel, Quality Assurance Management, QC.
Description :
Analysed data from your monthly reports to determine if there are any trends or patterns in defect rates over time. If there are, you may be asked to share your findings with senior management.
Identified defects in the product.
Determined root cause of defects, including impact to end-user experience.
Reported findings to Product Manager or upper management.
Communicated with technical and non-technical stakeholders to gather feedback.
Documented findings in a quality control report.
Provided technical support for Product Manager or upper management regarding product requirements and requirements changes as requested by Product Manager or upper management.
Experience
7-10 Years
Level
Management
Education
BA In Child Psychology
Quality Assurance Monitor Resume
Objective : Quality Assurance Monitor is responsible for Working with engineering team to improve code quality through code reviews, testing, integration with external systems in an open environment (when applicable), Defining requirements for new features/features in full detail before they are built or tested by engineering team, Identifying any safety or security issues using appropriate tools and process (e.g., automated vulnerability scans).
Skills : Proficient In Microsoft Office, Problem Solver, Type 65-wpm, Leadership,Organisational Skills, Fluent In English, And Spanish.
Description :
Responded to customer inquiries regarding defect resolution.
Provided security updates as needed based on vendor patches, vulnerabilities, etc.
Ensured compliance with all Product Development and Quality Assurance requirements, policies and procedures.
Ensured that there is a sound understanding of current product life cycle stages, including requirements definition, design review, development and release support, deployment support and maintenance of the product life cycle.
Identified solutions to problem areas in a timely manner.
Provided support to Product Development teams in delivering products meeting customer needs.
Supported product development teams with technical analysis reports and guidance using industry standards such as ISO 9001:2015 or similar specifications.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Quality Assurance Monitor Resume
Objective : As a Quality Assurance Monitor, responsible for Performing risk assessments, analysis and corrective actions, Determining which functionality or feature of the product should be added or removed based on customer feedback, Ensuring that all required documentation is complete, accurate, complete, accessible and up to date.
Skills : Planning Skills, Quality Control Management, Interpersonal Skills.
Description :
Developed technical documentation for new products.
Assisted with product testing activities.
Led quality assurance activities within the organization.
Defined and implemented processes to ensure product quality is monitored regularly and according to agreed upon standards.
Ensured that products are delivered on time to meet agreed upon deadlines and budgets, with a focus on minimising cost and risk in order to increase revenue for the company.
Provided feedback on the effectiveness of product quality control processes, including training of employees on how to use new tools or implement new practices.
Managed an overall quality assurance program within an organisation, including training employees on how to use new tools or implement new practices.
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