A Quality Program Manager is hired to coordinate the quality control technicians and make sure the clients are delivered functional and safe products. Common duties are listed on the Quality Program Manager Resume as – running tests, assigning tasks, documenting defects, organizing work schedules, and returning defective items. The job description also includes executing the following tasks – overseeing the program development process; hiring and training quality assurance team members, documenting and remedy the cause of product deficiencies; and determining the course of action to fix them.
Employers select candidates having a relevant engineering degree and the following skills – intricate knowledge of the program working, systems-oriented, the ability to test finished programs functionality and implementation, and knowledge of the industry and federal standards. Prior work experience and quality control knowledge is also required.
Objective : Lean Six Sigma Black Belt Chemical Engineer certified working for world-class leaders in the Consumer Packaging Sector, Power Generation, and Material Science industries. Seasoned Business Excellence Leader is successful in leveraging Lean Statistically Based Six Sigma Process acumen to solve manufacturing challenges.
Skills : LSS Black Belt, Lean Manufacturing, Lean Six Sigma, Quality, New Product Development.
Description :
Responsible for deployment and improvement activities in the order to cash value stream across a 5,000 employee Business Segment.
Quality improvement initiatives leader supported power generation commercial operations and project fulfillment.
Led multiple lean events & workouts, mentored 22 Six Sigma Green, Black & Master Black Belts, delivered Six Sigma training to over 250 employees.
Drove enterprise standard projects related to simplification, continuous improvement, defect reduction, and reduced cycle time through rigorous application of Lean Six Sigma tools and methodologies.
Achieved standardized, simplified processes with improved accuracy and strong financial controls.
Resolved complex processing and transactional issues maintaining customer responsiveness.
Validated business results of over $40 million in a diverse $1 Billion million global project portfolio.
Experience
2-5 Years
Level
Executive
Education
MS In Chemical Engineering
Quality Program Manager Resume
Objective : Hardworking, organized, Quality Program Manager professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Managed production QA group on daily basis to ensure work priority, meet contractual requirement, and on time delivery.
Led and participated in cross-functional teams and projects representing quality in positive and compliant manner to meet business goal.
Managed the processes, procedures, and metrics utilized within the QA organization to ensure consistency of processes across all function within the program.
Monitored the software builds and ensured that a defect free software product is delivered to the Customer.
Used Evaluation, quality improvement planning, testing change, policy and procedure development, contract monitoring, health service utilization review, and systems redesign.
Reported results to the call center operations team of supervisors, managers and the Director providing actionable trended data and assist with recommending solutions for improvement in customer satisfaction.
Managed the transfer of North Americas Displays repair to the PSG OSSP model Manage the Service and Support for bPC/cPC leveraged products.
Experience
0-2 Years
Level
Entry Level
Education
M.S. In Computer Science
Quality Program Manager Resume
Headline : Seeking a Quality Program Manager profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Directed overall management of program structure/processes and governance.
Managed cost and compliance reviews, design, product delivery, recruiting, and vendor negotiations.
Led business team design sessions to align and re-engineer business processes to meet client needs; improving the quality of service the client experiences.
Supported and administered quality audits and process improvement initiatives from idea-generation to implementation.
Maintained templates, developed reports, and ensured that the overall process is well-organized and has a seamless flow.
Created and maintained test plans for patches and upgrades of supported systems including SAP-QM to ensure continuous improvement of consumer servicing and product quality.
Identified training needs with system users, and conducted training according to requirements.
Experience
5-7 Years
Level
Executive
Education
B.S. In Business Administration
Quality Program Manager Resume
Headline : Results-oriented Quality Program Manager known as a consistent team player with skilled technical abilities. Detail-oriented quality professional with a strong educational background in Industrial Engineering and Business Administration supported by extensive professional work experience. Professional with proven performance in sample analysis, report writing, quality system compliance, and documentation.
Skills : AutoCAD, Quality Control, Training.
Description :
Validated the quality of products that entered and departed the facility.
Trained technicians and management on QMS documents and procedures.
Served as a communication liaison between engineering and branch.
Coordinated activities for the closure of Customer Complaints and Global Rejection Reports.
Identified and reported quarantines of non-conforming products.
Created and maintained records of inspection activities.
Sustained calibration of inspection equipment, reducing inter-branch calibration costs by 15%.
Experience
5-7 Years
Level
Executive
Education
GED
Quality Program Manager Resume
Objective : Responsible and accountable for the coordination of multiple related projects within the Site Quality Assurance team directed toward strategic business and other organizational objectives.
Skills : Six Sigma, Personnel Management, Problem Solving, Pilot, Airframe and Powerplant Technician.
Description :
Led the worldwide GE Environmental Services company to meet ISO 9000 Continuous Improvement 8.5 requirements.
Accomplished by reviewing captured non-conformances, setting trigger points for different levels of required CAPA, and tracking and trending with use of Pareto charts to drive continuous improvements that cause COQ and customer dissatisfaction.
Received Six Sigma Black Belt certification by leading Quality for a team implementing Oracle's ERP software into 18 worldwide businesses.
Managed SOX compliance for the Oracle implementation.
Responsible for global supplier Quality of PWAs, PCBs, and electronic components.
Maintained SAP ERP performance by planning and executing SAP tuning activities.
Installed and configured required SAP database application servers.
Experience
2-5 Years
Level
Executive
Education
MBA In Business Administration
Quality Program Manager Resume
Headline : Responsible for managing a multi-site based team of Quality professionals that are responsible for monitoring and evaluating the quality of customer contacts through inbound and outbound calls.
Skills : Program Management, Vendor Management, Process Optimization, Change Control Management, Crisis Management, Customer Service Operations.
Description :
Responsible for creating and leading all quality functions of the organization.
Personally managed three quality assurance technical specialists to help ensure Quality Project Management goals were achieved.
Developed a Total Quality Management System based around ISO9000:2000 requirements.
Inspected and tested product from prototype to production stages and recommended improvements to increase quality and reduce costs through manufacturing.
Participated as quality assurance member of new product development teams and provided guidance on quality and agency certification issues.
Reviewed customer contracts and monitored suppliers' quality performance through product and facility audits.
Helped develop field replacement processes through Lotus Notes application development.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Quality Program Manager Resume
Summary : Responsible for supporting the development of new components/parts with suppliers, drive for excellence in quality, and also Coordinating and drive Problem solving activities within the projects.
Skills : Supplier Quality Control Supplier Performance Metrics, Multitasking.
Description :
Developed new product alignment with service/ manufacturing operations to demonstrate customer care solutions using root cause and statistical processes using incoming inspection procedures/CARs.
Worked with Welding.
Casted, Stamped, Robotic, CNC, Global Manufacturing Operations.
Reviewed engineering packages for completeness and manufacturability, creating internal Bill of Materials (BOM) and Assembly Instructions for complex PCB/SMT/Electro-Mechanical departments.
Provided current manufacturing capability guidance in the SMT and Assembly areas.
Co-ordinated with operations management to determine manufacturing process problems and provide solutions to Process flow, Cell layout, Equipment and Tooling.
Led root-cause-analysis through internal/external corrective action reporting and follow-up.
Experience
7-10 Years
Level
Management
Education
Business Management
Quality Program Manager Resume
Summary : Managing with 26 years of production and operation experience. Skilled Lean Manufacturing, quality control programs, and team building to increase morale and performance. Proven track record of exceeding production, quality, safety, and financial goals.
Skills : PM Methodologies And Tools, Agile Methodologies, Lean Six Sigma, Systems Integration.
Description :
Led quality cadence for NA Service Delivery, supporting 200+ enterprise clients.
Managed quality metrics across Service Delivery and Account organizations.
Drove quality improvements, ensuring consistent delivery of Service Level Agreement (SLA) attainment greater than 99.5%.
Defined and implemented yearly quality improvement initiatives, supporting quality improvements to NA accounts and Service Delivery.
Led cross-organization, global project teams, performing Root Cause Analysis (RCA), implementing quality improvement actions.
Streamlined and automated SLA reporting process, transitioning to entry-level employees.
Drove integration of Exception Based Management principles into quality strategy with process behavior analysis and continuous improvement, providing improved analysis and focus area identification.
Experience
10+ Years
Level
Senior
Education
MBA In Finance
Quality Program Manager Resume
Objective : Responsible for Guiding and driving process quality activities preparing the manufacturing process for series production (APQP), and also Developing and implementing a Safe launch process for new product introduction based on risk assessment.
Skills : Customer Service, Program Manager, Communication Skills.
Description :
Supervised the building of ISO9001:2000 Quality System dedicated for continuous improvement.
Functioned as Internal Auditor and conducted audits, analyzed records and processes, created audit reports, and prepared recommendations for non-compliance.
Managed Best Practice Project from implementation to measure of effectiveness.
Created procedure for corrective/preventive actions, quality plans, customer feedback, and non-conforming product.
Created root cause analysis and built continuous improvement programs driving customer satisfaction and loyalty.
Developed quality system training for management and staff.
Received Outstanding Performance Award.
Experience
2-5 Years
Level
Executive
Education
Bachelor's
Quality Program Manager Resume
Objective : Responsible for Supporting Development of process activities: work instructions, process acceptance criteria: in-line and EOL testers, qualification criteria for vision systems.
Skills : Grant Writing, Program Evaluation, Health Service Utilization Review, Quality Improvement, Qualitative Interviewing, Qualitative Data Analysis.
Description :
Monitored and evaluated the extent to which HIV health services provided to patients under Ryan White grant funds are consistent with the most recent Public Health Service (PHS) guidelines.
Conducted facility level quality of care evaluations, provide recommendations for quality improvement and facilitate quality improvement projects.
Served as a resource for quality standards of care to Ryan White providers and consumers of HIV care.
Received IBM Service Excellence award in recognition of improved delivery quality and service delivery partnerships.
Participated as a core team member in implementing an ERP solution which included documentation and engineering control functions.
Spearheaded a quality improvment project that resulted in more appropriate patient utilization of case management services.
Worked with an infectious disease clinic in designing a pilot study to examine the acceptability of anal cancer screening among HIV-infected men who have sex with men.
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