Retail Service Specialist Resume Samples

Every large and small retail store hire a Retail Service Specialist to provide customer service and complete sales procedures. While the exact job duties may vary from setting to setting, the following core duties are identified on the Retail Service Specialist Resume – maintaining and overseeing shelves stocking, meeting the daily sales numbers, explaining the product features to customers in an understandable manner, completing retail sales; responding to customer questions; arranging displays; processing returns and exchanges; and maintaining stock and record of inventory.

To provide daily support to the sales team, the specialists require the following skillsets – strong salesmanship; effective customer service skills; familiarity with cash management, experience with inventory control practices; and exemplary communication skills. As such, the position doesn’t require any formal education, however, a high school diploma or GED is preferred.

Retail Service Specialist - Full Time Resume

Headline : Dedicated and driven Retail Service Specialist with a goal of obtaining a challenging position at a reputable organization that will utilize both the customer service skills and sales experience to contribute to the organization's goals and simultaneously provide excellent opportunities for career development and personal growth.

Skills : Written Communication, Oral Communication, Organizational Skills, Marketing Communications

Description :

    1. Managed a fast-paced retail auto parts store that provided customers with the necessary tools and knowledge needed to complete auto repairs.
    2. Ensured that employees were providing customers with the best customer service possible.
    3. Conducted drawer audits and prepared bank deposits.
    4. Handled all customer complaints and took necessary actions to resolve any issues.
    5. Perform regular planogram changes to store shelves according to corporate wishes.
    6. Expert in automotive parts and repair, assist commercial and walk-in customers to find specific and hard to find parts using the Infinity parts operating system.
    7. Check-in Stock, Stock shelves, deliver parts, cycle counts, count cash drawers and safe at end of the shift, enter and deposit money, manifest returns, and cores, lock up the store and arm the alarm system $500 up-sale bonus Worldwide.
    8. Automotive Sales and Repair Services Retail sales of aftermarket replacement auto parts, Shift manager.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Retail Service Specialist/Shift Supervisor Resume

Summary : Retail Service Specialist/Shift Supervisor with customer service experience, team player, understanding and reading planograms, merchandising, building the display. An out of the box thinker with an ability to support and sustain a positive work environment that fosters team spirit with strong communication and relationship management skills thus ensuring generation achievement of budgeted figures & activity ratio on monthly basis.

Skills : Computer Skills, Communication, Bilingual Spanish, Customer Service, Management Skills

Description :

    1. Responsible for stocking new merchandise in a timely manner.
    2. Delegating any task, making sure all returns from the previous night, done and loaded into the system for proper credit from DC.
    3. Aiming to surpass sales goals giving by the manager.
    4. Oversaw the nightly store business including closing the store, and opening the store on some need basis, upkeep of store, replaced light ballast on different occasions, etc.
    5. Scanned in parts from the incoming trucks for the purpose of the stocking.
    6. Traveled through five stores as Retail Service Specialist Set up two different stores 200+ Education Training hours Supported members of store management plus training, Stocked shelves with merchandise, set up shelves with different styles of plan-o-grams.
    7. Assisting customers with finding the right parts for their vehicles and ensuring that customers received good service.
    8. Doing a daily inventory of the products as well as stocking shelves when necessary On occasions delivering part & other products to commercial clients.
Years of Experience
Experience
10+ Years
Experience Level
Level
Consultant
Education
Education
High School


Junior Retail Service Specialist Resume

Objective : Efficient effective diligent systematic Junior Retail Service Specialist, can work under pressure and team-oriented. Self-motivated and committed, with a desire to achieve goals and targets. Ability to set and maintain high standards of professionalism, work ethics and team spirit. Possess excellent leadership qualities with good planning and interpersonal skills

Skills : Typing 65 WPM, Microsoft Word, Microsoft Excel, Responsible, Organized

Description :

    1. Maintain and track all inventory in and out of the store via sales or returns per purchase or recalls.
    2. Monitor the sales floor and our jobbers for store theft, prevent and stop theft, report any suspicious activity up the chain for further action if all action possible has been taken,
    3. Alert other stores of suspicious activity of customers trying to return items without receipts or boxes that could have been stolen.
    4. Create and plan an efficient work schedule for all jobbers/employees. Ensure all employees adhere to a proper work schedule.
    5. Keep all training up to date, ensure all inventory counts are done, ensure the store is a safe, clean, neat work environment.
    6. Monitor all cash flow in and out of the store. Count and track all safe deposit drops, ensure all safe drops are correctly logged as well as a member of management adheres to recounting after the team member.
    7. Do morning and nightly safe counts, bank drops.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors of Science

Associate Retail Service Specialist Resume

Objective : Associate Retail Service Specialist with the ability to analyze, organize and manage challenging assignments that promote growth through individual and professional achievement. Sound communication skills through patient and persistent dialogue; Disciplined, versatile and big-picture thinker; highly trustworthy, ethical and discreet.

Skills : Microsoft, Idea, Access, Data Entry, Office Equipment, Retail, Retail Management

Description :

    1. Prepare documentation, including exception reports for overages and shortages of inventory, as well as cash discrepancies.
    2. Handle previous day's cash receipts to prepare a bank deposit and change order.
    3. Approve the weekly payroll hours and making clocking in/out corrections.
    4. Prepare the weekly schedule while maintaining a required payroll percentage.
    5. Check-in all inventory, and send back all store returns with a created manifest.
    6. Ensure all employees are following the proper code of conduct and while maintaining a professional attitude to meet all customer's needs.
    7. Responsible for managing a team of 3-5 people at one time Was responsible for large sums of money, able to access the safe for change and setup bank drops.
    8. In charge of selling parts making related sales and making sure my team was doing the same.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration

Retail Service Specialist I Resume

Summary : Retail Service Specialist I, handled team Management activities for various assignments that include interaction with customers, team management providing the status to management & motivating the team by identifying & setting achievable but demanding targets. Strong focus on achieving organizational goals.

Skills : Written Communication, Oral Communication, Organizational Skills, Marketing Communications

Description :

    1. Purchased, stored and issued spare parts for motor vehicles and industrial equipment.
    2. Examined returned parts for defects, and exchanged defective parts and refunded money.
    3. Advised customers on substitution and modification of parts when identical replacements were not available.
    4. Stocked storage areas and displays with new and transferred merchandise.
    5. Read shop manuals to ascertain the type and specification of the part.
    6. Set up advertising signs and displayed merchandise on shelves, counters, and tables to attract customers Visited, telephoned, contacted vendors by mail to order parts.
    7. Trained and managed 10 employees and achieved significant improvements in their productivity.
    8. Compared invoices against requisitions to verify the quality and quantity of merchandise received.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Retail Service Specialist - Contract Resume

Headline : Retail Service Specialist offers an opportunity to make the best use of knowledge, analytical and technical skills, to further enhance knowledge in the profession and a job profile that offers high growth prospects. Expertise in the Specific Domain Associated With. Hardworking, Competent & Efficient.

Skills : Customer Service, Highly Motivated, Leadership, Computer Skills, Professional, Self Motivated.

Description :

    1. Examined returned parts for defects, and exchanged defective parts and refunded money.
    2. Advised customers on substitution and modification of parts when identical replacements were not available.
    3. Discussed the use and features of various parts, based on knowledge of machines and equipment.
    4. Marked and stored parts in stockrooms according to prearranged systems.
    5. Determined replacement parts required, according to inspections of old parts, customer requests, and customers' descriptions of malfunctions.
    6. Read catalogs, microfiche viewers, and computer displays in order to determine replacement part stock numbers and prices.
    7. Measured parts, using precision measuring instruments, in order to determine whether similar parts were machined to required sizes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School

Associate Retail Service Specialist Resume

Objective : Hard-working Associate Retail Service Specialist professional versed in all aspects of running a successful retail store, including opening and closing procedures, merchandising and recruiting, effectively motivate employees to performance excellence and fosters a team environment focused on group success

Skills : Microsoft Office, Computer Skills, Bilingual Spanish, Retail Sales, Leadership Development

Description :

    1. Developed audit plans, roadmap, timing, processes, communications, and management updates.
    2. Participated in clarifying audit objectives and success criteria.
    3. Used data collection devices to transmit data collected daily, with accurate work date and time stamp.
    4. Utilized a web-based field portal to verify the work schedule.
    5. Created and produced monthly reports detailing results, successes, and areas of opportunity.
    6. Audited stores and captured important details including missing products on store shelves and adjustments to the proper schematics of the stores.
    7. Responded to calls and informed management as needed.
    8. Evaluated service levels in all stores, store conditions and attributes objectively.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Liberal Arts

Senior Retail service Specialist Resume

Summary : A skilled planner, strategist, and implementer with deftness in formulating plans for augmenting business, strengthening activities and ensuring attainment of targets. Resourceful in determining the pulse of the market, analyzing trends and requirements, and accordingly implementing business strategies.

Skills : Telephone Etiquette, Customer Relations, Salesforce, Performance Management, Goal Oriented

Description :

    1. Ensure stock is put up Open and close the store.
    2. Supervising employees Training new employees. Handling the paperwork for the day before which was accounting for every part that was ordered that day and accounting for every cash drop made.
    3. Handling customer complaints and tending to their car part needs.
    4. Use problem-solving skills to help upset customers leave on a happier note. Answering phones both retail and commercial.
    5. Taking orders over the phone and sending out parts ordered.
    6. Organizing the backroom stock and making sure parts were in numerical order on the shelves.
    7. Testing batteries, alternators, and starters. Installing wiper blades, headlights, brake lights, tail lights, and batteries.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Associates

Retail Service Specialist/Manager Resume

Summary : Deft at maintaining a cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention. Proficient in developing & streamlining systems with proven ability in enhancing operational effectiveness within the cost, time & quality parameters. Striving to perform to work safely and efficiently in a team environment in my chosen field, and to meet production goals that exceed company expectations.

Skills : Excel, Word, Microsoft Outlook, Powerpoint, Google.

Description :

    1. Pick and pull orders of auto parts, receive and return auto parts to the warehouse.
    2. Perform other assignments and inventory from the Manager.
    3. Deliver auto parts to other O'Reilly stores. Ring up sales of auto parts.
    4. Supervise 2-3 people on shift answer multi-line phone calls and balance all bank's balance safely.
    5. Unload trucks follow planograms for relocating merchandise responsible for managing all commercial accounts and assist with deliveries as needed.
    6. Manage the store when the Store Manager is not available.
    7. Stock/restock merchandise, clean and straighten displays and entire store to plan-o-gram.
    8. Process defective, spoiled and cannibalized frames. The complete company required training programs.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Criminal Justice

Senior Retail Service Specialist Resume

Summary : Enthusiastic and diligent Senior Retail Service Specialist employee with an excellent sales and customer satisfaction record. Adept at maintaining cordial and professional relationships with colleagues, customers, and supervisors. Able to function very well independently or as part of a sales associate team.

Skills : Computer Skills, Communication, Bilingual Spanish, Customer Service, Management Skills

Description :

    1. Tested vehicles and their components and systems. Greeted customers in a timely fashion while quickly determining their needs.
    2. Recommended merchandise to customers based on their needs and preferences.
    3. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    4. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    5. Responded to customer questions and requests in a prompt and efficient manner.
    6. Contacted other store locations to determine merchandise availability.
    7. Engaged with customers in a sincere and friendly manner.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Associates

Retail Service Specialist Resume

Objective : To utilize the knowledge and skills in an organization that has a challenging and vibrant working environment, creating opportunities to contribute, utilizing and expanding the experience and enable the organization to enhance business revenue. Superb Communicator with the ability to render best Internal & External Business Operations.

Skills : Written Communication, Oral Communication, Organizational Skills, Marketing Communications

Description :

    1. Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
    2. Advise customers on substitution or modification of parts when identical replacements are not available.
    3. Examine returned parts for defects, and exchange defective parts or refund money.
    4. Mark and store parts in stockrooms according to prearranged systems.
    5. Discuss the use and features of various parts, based on knowledge of machines or equipment.
    6. Demonstrate equipment to customers and explain the functioning of the equipment.
    7. Greet customers and ascertain what each customer wants or needs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certificate