The Professional involved in this role will be responsible for overseeing or monitoring the team members throughout the assigned shifts. Shift Leaders direct the employees, make sure that the work is satisfactory and direct employees to adhere to the company policies. Additional job duties highlighted on the Shift Leader Resume include – creating shift schedule for team members, distributing necessary tasks and duties, assessing employee performance, managing time off requests, facilitating disciplinary actions, encouraging a safe and healthy work environment, ensuring production goals, participating in weekly meetings, and above all acting as quality control leaders.
The strongest portfolio is the one that depicts the following qualifications – strong communication skills and leadership skills, creative problem-solving skills, ability to meet deadlines, time flexibility, and a thorough knowledge of working procedures and operations. Shift Leaders don’t require a Degree, as most of the job tasks are earned through on-job training.
Headline : Team Member and Shift Leader experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures for the last 5 years. Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.
Skills : Microsoft, Java, HTML, POS, Computer Literate, Polite, Gets Along Well With Others, Organized, OCD, Great Customer Service, Decent Leadership, and Ready To Learn.
Up-sold additional menu items, beverages, and desserts to increase restaurant profits.
Taking the necessary steps to meet customer needs and effectively resolve food or service issues.
Recording customer orders and repeated them back in a clear, understandable manner.
Correctly receiving orders processed payments and responded appropriately to guest concerns.
Packaging menu items into bags or trays and placed drink orders into carriers.
Mastering point of sale (pos) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely following standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas, and food preparation tools.
Performing general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Team Shift Leader Resume
Headline : 5+ years of experience as a Shift Leader. The kind of work that interests me is working with others. I absolutely love being around other people and being able to make their days better or make them smile.
Skills : Reliable, Polite, Gets Along Well With Others, Organized, OCD, Great Customer Service, Decent Leadership, Ready To Learn New, and Willing.
Providing customers with the best customer service, I would greet them when they come through the door, I would check on them while they were shopping, and make sure to help them if they needed help.
As a buyer, I would sign people in, give them information about how we buy their clothing, go through their clothing, put it into our computer system, then explain to them why we bought what we did or why we didn't.
As a supervisor now, making sure the team members are doing everything they can to help the store thrive.
Making sure they aren't lollygagging, they're staying on task, checking on customers, cleaning up the store floor when needed, and give them tasks when needed.
At the end of the night or beginning of the day, I also have to count registers and break them down or build them up.
Accomplishments I've been working here for 2 years now and it has been the best 2 years I could ever imagine.
Leading all other coworkers as well as making sure that all other coworkers were on task and productive.
Maintaining ideal numbers of staff on given shifts and " cutting" employees whenever needed.
Managing and supervising other employees to maximize worker productivity and overall sales.
Overseeing crew in opening or closing and throughout any shift handle any issues addressed by customers.
Shift Leader I Resume
Headline : 6+ years of experience as a Shift Leader. Dedicated to achieving business objectives by delivering proactive HR training programs and implementing sound organizational development processes, policies and procedures. Team-oriented Training and Development Coordinator who efficiently develops training processes and procedures for human resources teams.
Skills : Quality Control, Adaptability, Multi-Operations Management, Cleanliness, Customer Relations, Computer Proficiency, Vendor Sourcing, and Negotiations, Good Telephone Etiquette, Food Handling, Self-Sufficient, and Confident.
Evaluating the effectiveness of training programs and recommended improvements to upper management.
Developing surveys to identify training needs based on projected production processes and changes.
Delivering a wide variety of courses including topics on communication, team building, and fellowship.
Selecting and assigning instructors to conduct specific training programs.
Alternating training methods if the expected improvements were not reached.
Managing all exempt employee coaching, training and performance improvement actions.
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Driving departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Providing assistance in training new crew members in preparation for serving customers, sanitation, and safety procedures.
Offering customers cutting-edge solutions in a friendly, confident and knowledgeable manner.
Customer Service Representative/ Shift Leader Resume
Summary : 10 years of experience as a Shift Leader. Reliable and punctual Team worker Neat, clean and professional appearance Engaging personality Restaurant management certification Cash Handling Delivers exceptional customer service.
Skills : Cash Handling, Face To Face Customer Interaction, Phone Answering, and Safety. Mastered Point Of Sale (POS), Computer Systems For Cash Registers, and Automated Order Taking.
Took the necessary steps to meet customer needs and effectively resolve and food or service issues that may have occurred.
Took customer orders and made sure to read them back clearly so that the customer understands completely before dealing with any financial transactions.
Always served customers with a smile and in a timely manner as to not arouse any conflicts.
Always made sure to correctly receive orders and process payments and responded appropriately to customer concerns.
Work in several areas in the workplace such as drive-through, kitchen, and front desk.
Carefully monitored and maintained daily safely and cleanliness standards in all work areas.
Performed general maintenance as well such as cleaning, mopping, degreasing, and sanitation.
Took the initiative to always find extra tasks in order to help out where needed when scheduled tasks were completed.
Responded to missions as a member of the deployable communication package strategic team.
I completed multiple daily inventory reports and made daily deposits in financial reports.
Shift Leader/Manager II Resume
Summary : 11+ years of experience as a Shift Leader. I am a friendly and reliable professional skilled in achieving targeted goals in high paced environments. I am passionate about work, which provides me with a drive for success. I am always eager to learn more so that I can excel in my work environment.
Skills : Proficient With Microsoft Office, Excellent Time Management, Always Eager To Keep Busy While Paying Attention To Detail, Customer Service-Oriented, and Technical Aptitude.
Greeting customers in a timely fashion, while quickly determining their needs.
Recommending merchandise to customers based on their needs and preferences.
Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responding to customer questions and requests in a prompt and efficient manner.
Building relationships with customers to increase the likelihood of repeat business.
Training, coaching and mentoring staff to ensure smooth adoption of company policies implemented innovative programs to increase employee loyalty and reduce turnover.
Making sales analysis with Microsoft Excel, while communicating with corporate office via Microsoft outlook, and word.
Planning and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Reviewing operational records and reports to project sales and determine profitability.
Conferring with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Assist in any and all customer complaints and assure their needs are fulfilled.
Shift Leader/Supervisor Resume
Headline : Shift Leader is responsible for resolving issues and complaints from the shift. This includes resolving complaints from other shifts, as well as communicating issues to management and team leaders.
Worked with GBR pizza as a shift leader where I was trained to open and close the store.
Worked with three other shift leaders and the general manager of the store to make sure that the store and company were working to the best of its abilities to help the store succeed with the most profit that it could reach.
Was able to handle many situations that were customer related and was able to fix them where the customer was very satisfied with the outcome.
Any time there was a problem or something that I felt would make things run smoother for the crew, and the store to help benefit everyone I would be able to implement them into action.
I was always the first person that new hires would be trained through depending on what position they were hired for from customer service, delivery driver, and other crew members that were moving into a higher position.
I also was the main person to do the weekly schedule for the store before it was needed, also working with the crew members to make sure that the schedule would work with them as far as how many hours they needed and also their personal life.
I was also making cleaning checklists that would have to be done and cleared before any crew member would be to leave from their shift.
Conducted daily, weekly and monthly on-site safety compliance inspections and briefings in accordance with OSHA, federal, state and local guidelines.
Directed and controlled activities of a team of employees to ensure that committed maintenance and service levels are delivered consistently and effectively.
Assist in training, coaching, and development of newly hired associates.
Shift Leader/Manager II Resume
Summary : Service-oriented Shift Leader with 10+ years of background in the food industry. Core competencies include leadership, customer service, and decision making as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills : Customer Service, Sales, and Marketing, English Language, Computers, and Electronics, Coordination, Training, Time Management, Food Production, Complex Problem Solving, Management Judgment, and Decision Making, Instructing, Reading Comprehension, and Transportation.
Recommending or implementing measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
Cooking the exact number of items ordered by each customer, working on several different orders simultaneously.
Monitoring compliance with health and fire regulations regarding food preparation and serving.
Monitoring food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Investigating and resolving complaints regarding food quality, service, or accommodations.
Performing some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Learning to ensure proper health code procedures through temperature monitoring and checklists.
Coordinating assignments for the cooks, to ensure economical use of the food and timely preparation.
Managing the team of employees at both locations and created a highly successful cohesive team.
Experiencing with monetary deposits and cashier experience, including drive-through.
Shift Leader I Resume
Objective : 3+ years of experience as a Shift Leader. Dependable self-starter experienced in manufacturing production, assembly, quality assurance, and machine operation. Assembler skilled in managing multiple tasks with frequently changing priorities. Meets deadlines and continuously projects a positive attitude. Responsible and hardworking warehouse
Skills : Inventory Management, Business Management, Strong Algebra, and General Math, Maintenance Of Shop Equipment, Power Tools, Quality Control, Strong Organizational, and Exceptional Problem Solver.
Assessing and resolving customer complaints, using feedback to prevent similar scenarios in the future and ensure brand building.
"Aces in their place " announced new menu promotions and orchestrated team member training.
Receiving large scale product shipments, while storing properly and time efficiently (including written verbal warnings as well as write-ups) head up week ending, as well period ending inventory as to develop a precise ICOS (inventory cost of sales) variance percent and address issues openly where shortages have accrued.
Maintaining a safe working and guest environment to reduce the risk of injury and accidents.
Creating fun team building activities to engage staff in up-selling to meet revenue targets and achieving $1,000,000 in sales annually.
Tasking with daily cash handling and responsible for the end of shift bank deposits.
Assisting customers by providing information and resolving their complaints.
Receiving payment by cash, check credit cards, vouchers, or automatic debits.
Establishing or identifying prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Supporting senior leadership by developing and assuming basic management responsibilities.
Shift Leader I Resume
Objective : Only One year of experience as a Shift Leader. A motivated and reliable employee who is open to new challenges and opportunities. Learns quickly and enjoys being part of a dynamic team. Areas of expertise to include but not limited to sales, customer relations, supervising and inventory management. Looking for a slight change of pace in the career aspect of my life. Open and willing to learn new skills in just about any industry.
Skills : Team Leader, Fast Learner, Hard Working, and Self-Motivated, Exceptional Communication, Inventory Management, Creative Problem Solver, Organized, and Strong Client Relations.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Educated customers about the brand to incite excitement about the company's mission and values.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Comfortable working in a fast-paced environment without compromising the quality of work.
Updated customer orders from start to finish in an accurate and timely manner.
Trained new cashiers on procedures, customer service and sales techniques.
Shift Leader Resume
Summary : 9 years of experience as a Shift Leader. Friendly Associate is adept at working in diverse retail and customer service environments.
Skills : Payment Processing, Customer Service, Microsoft Word, Microsoft Excel, Phone Etiquette, Customer Satisfaction, Organization, Problem Solving, Cash Register, and Multi-Tasking.
Built long-term customer relationships and advised customers on purchases and promotions.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Maintained cleanliness and presentation of stock room and production floor.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Dedicated to continuously improving sales abilities and product knowledge.
Offering customers cutting-edge solutions in a friendly, confident and knowledgeable manner.
Execution of non-negotiable standards of store operation including stocking, cleaning, merchandising, etc.
Strictly followed all cash, security, inventory and labor policies and procedures.
Maintained high standards of customer service during high-volume, fast-paced operations.
Assists in the training and development of new hires act as an employee mentor.