Support Service Assistant Resume Samples

While some Support Service Assistants work with customers face to face, many others primarily liaison with customers over the phone. Major roles and responsibilities associated with the post are listed on the Support Service Assistant Resume as – answering customer enquires or passing them on to the appropriate department, giving information and helping to solve customer problems, selling products and taking orders, arranging services for customers, processing complaints, taking information from customers and entering it on the database, taking payments by cash, cheque or credit card, and making sure that the customer’s experience is a positive one.

To be efficient in this role, the candidates should demonstrate the following skills and abilities – the ability to provide a good impression on customers, patience and flexibility, multitasking skills, the ability to use the relevant software, and good listening skills. Hiring employers prefer candidates having at least a high school diploma or GED.

Support Service Assistant Resume example

Support Service Assistant Resume

Objective : medical technologists is responsible for Providing assistance to both our internal and external clients in the form of technical support, training, and documentation, Providing support through phone, email, or other means to resolve common technical issues, Responding to client inquiries regarding hardware or software repairs, upgrades, or changes.

Skills : Inventory Management, Legal Research.

Description :

    1. Designated area for students involuntarily removed from classrooms.
    2. Conferred with student to ascertain the source of his/her problem.
    3. Provided guidance and encouragement to students achieve positive behavioural and attitudinal changes Monitors student behaviour in various non-classroom settings Interview parents/guardians, inquiring about ways to improve individual pupil attendance.
    4. Contacted parents/guardians regarding students frequent tardiness and prolonged absences.
    5. Accompanied home personnel on home visits of children continuously absent Work in conjunction with the students support personnel to design, Coordinate, and implement incentive programs to combat tardiness and absenteeism.
    6. Assisted staffing the development of workshops for parents to provide support to students in their efforts to improve attendance Skills.
    7. Completed the initial interviews with the client and his or her family to assess the client's eligibility for services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BA In Criminal Justice


Support Service Assistant Resume

Summary : A Support Service Assistant professional with leadership experience in listening and interviewing, using problem solving skills to work with business and customers to address their business needs and find solutions to help their organisation achieve its goals. Experienced executive and employee communications, teamwork, desktop publishing, and events planning.

Skills : Inventory Management, Desktop Management.

Description :

    1. Organised materials needed by volunteers for their events and ship to them in a timely manner.
    2. Created spreadsheets to track event information and keep updated.
    3. Worked with team member to create new fund raising materials that was then adopted by headquarters.
    4. Provided technical and computer support for colleagues.
    5. Installed software & hardware.
    6. In charged of all filing, supply ordering, and packet information assembly and distribution.
    7. Started a event participate incentive program of an event t- shirt with different designs for most events.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Human Services


Support Service Assistant Resume

Headline : Support Service Assistant with 7 years of experience in Ensuring that calls are handled in a timely manner by a team of trained technicians that have all the relevant knowledge of the product being repaired or installed, Answering technical questions on behalf of our clients and ensure timely resolution of their problems using our knowledge base knowledge base (KBA) guide as well as a knowledge base FAQs guide, Assisting with troubleshooting and resolving customer issues from within our own company as well as outside the company when requested by external clients.

Skills : Computer in Excel, Word, Access, and Powerpoint.

Description :

    1. Sorted, read and annotate incoming daily mail.
    2. Received and assisted all vendors, visitors, employees and telephone callers.
    3. Arranged, scheduled and informed calendar appointments/meetings.
    4. Created/maintained work and attendance schedules for all employees.
    5. Processed bi-weekly payroll, monthly reports, meeting minutes and documents within requested deadlines.
    6. Organised department and project files.
    7. Continually operated and update linen management program, processing daily orders and daily driver's routes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Support Service Assistant Resume

Summary : Entry-Level Support Service Assistant position, responsible for Providing a first-class customer service experience to our customers, Providing a friendly, professional and courteous service to our customers, Maintaining a positive attitude and work with the Customer Service team to resolve any situations quickly, Prioritising workload to ensure that all requests are completed in a timely manner.

Skills : Proficient in MS Word, Excel, Outlook, and PowerPoint.

Description :

    1. Documented everything done for the individual and family.
    2. Inspected or examined materials or files for accuracy legibility or damage.
    3. Entered data form source documents into computer.
    4. Interviewed and investigated applicants for assistance to gather information pertinent to their application.
    5. Consulted with supervisor concerning programs for individuals and families.
    6. Refereed children to doctors or dentist.
    7. Gathered relevant and useful data from the client, family, or other agencies, and so on to formulate a psychosocial assessment of the client and his or her family.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Support Service Assistant Resume

Summary : To obtain a Support Service Assistant  position in an academic, medical/healthcare, administrative or corporate office setting where I can utilize my professional experience and administrative support skills.

Skills : Typing, Communication, General Office , 10 Key,.

Description :

    1. Responsible for ordering supplies.
    2. Collected documentation and created client cases.
    3. Answered phones and prescreened clients for data collection.
    4. Responsible for tracking service hours for social workers and completing monthly billing reports using client tracking system.
    5. Prepared minutes for monthly department meetings.
    6. Planned and prepared Outlook calendar management for Department Director.
    7. Assembled and guided group discussions and decision-making sessions among relevant professionals and program representatives, the client and his or her family, and significant others to formulate goals and design an integrated intervention plan.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Support Service Assistant Resume

Summary : Support Service Assistant is responsible for Obtaining information needed for resolution of issues before calling into support or reporting problems, Keep tracking of the progress of all requests and provide an update at least once per week on status of each request, Ensuring that all support calls are resolved within 24 hours of receiving the request or within 1 hour if an escalated request is received.

Skills : Kronos, One Solution Payroll Computer Programs, Human Resource Attendance Reporting Program.

Description :

    1. Created and maintained a monthly newsletter; created and maintained a pin map.
    2. Created and updated an owner applied equipment stamp system with the State; submitted payroll reports to state.
    3. Worked as a support assistant for Detective's, Commander and Attorney's working with the grant.
    4. Typed all related law enforcement reports on the RMS system.
    5. Submitted RPO's for purchasing; accounts receivable and payable VIPS: maintained backup and confidential files; working independently.
    6. Promoted to a Sales Manager at a very young age.
    7. Monitored adherence to the plan and manage the flow of accurate information within the action system to maintain a goal orientation and coordination momentum.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Human Services

Support Service Assistant Resume

Headline : Highly enthusiastic Support Service Assistant professional with 6 years client interface experience Energetic and reliable, ready to take on a task Bilingual, can speak, write and read Spanish and English Excellent team skills, works great with others.

Skills : Typing 45 Average, Spanish Read, Write And Speak, Customer Service.

Description :

    1. Worked here were mainly managing the front desk and answering the phone.
    2. Assisted our parents with information about our programs and helping them choose which one would apply to them and their children.
    3. Assisted my coworkers with day to day task such as making copies, filing, laminating and organizing paperwork.
    4. Translated letters, applications and any document they needed.
    5. Provided 'follow-along' to the client and his or her family to speed identification of unexpected problems in service delivery and to serve as a general troubleshooter on behalf of the client.
    6. Provided counseling and information to help the client and his or her family in situations of crisis and conflict with service providers.
    7. Provided ongoing emotional support to the client and his or her family so they can cope better with problems and utilize professionals and complex services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Support Service Assistant Resume

Summary : Support Service Assistant with 9 years of experience in Providing technical support to customers, clients and vendors in the field, Assisting customers with their requests (e.g., install or configure software), Preparing documentation for use by customers and vendors, Supporting customer satisfaction goals by identifying problems, analysing solutions, developing plans of action and writing reports.

Skills : Analysing Skills, Planning, Documentation Skills.

Description :

    1. Ensured products are shipped in a timely manner.
    2. Assisted with the installation of new software or hardware.
    3. Assisted with the transfer of ownership of products from one user to another.
    4. Assisted in the maintenance of databases.
    5. Assisted with training new staff members on the product.
    6. Provided information and services to customers on a timely basis.
    7. Maintained a clean and organized space for customers.
                                                                        Years of Experience
                                                                        Experience
                                                                        7-10 Years
                                                                        Experience Level
                                                                        Level
                                                                        Management
                                                                        Education
                                                                        Education
                                                                        GED

                                                                        Support Service Assistant Resume

                                                                        Headline : To obtain a Support Service Assistant, responsible for Providing direct customer service to customers by notifying them of problems with their orders or by providing information on new products/services so they can make informed decisions on which products/services they need, Assisting in establishing the best practices for support, training and education of employees, providing technical support within a defined scope of services provided to a customer base of generally one hundred percent of their revenue (i.e., no internal staff).

                                                                        Skills : Directing, Training, Revenue Management.

                                                                        Description :

                                                                          1. Maintained an efficient work environment.
                                                                          2. Provided professional customer service to all internal and external clients, as well as to external clients through telephone, email, and online platforms.
                                                                          3. Assisted with Office Administration such as filing, sorting mail, taking phone orders or managing appointments.
                                                                          4. Assisted with scheduling appointments with customers.
                                                                          5. Provided general office administration tasks such as general office maintenance, copying documents from one location to another, etc.
                                                                          6. Assisted with the recruitment of new employees by assisting in the hiring process through training materials.
                                                                          7. Provided customer service by following up on any complaints or concerns that may be brought forward by customers or employees.
                                                                                                                    Years of Experience
                                                                                                                    Experience
                                                                                                                    5-7 Years
                                                                                                                    Experience Level
                                                                                                                    Level
                                                                                                                    Executive
                                                                                                                    Education
                                                                                                                    Education
                                                                                                                    MS

                                                                                                                    Support Service Assistant Resume

                                                                                                                    Summary : Support Service Assistant is responsible for Providing excellent customer service by answering calls and communicating with customers in a professional manner, Performing all aspects of the customer service function including: resolving technical issues, resolving billing issues, resolving billing disputes, and troubleshooting technical issues; Ensuring all product requirements are met before shipping materials to customers.

                                                                                                                    Skills : Supervising Skills, Customer Service, Planning.

                                                                                                                    Description :

                                                                                                                      1. Assisted in office cleanliness (cleaning areas).
                                                                                                                      2. Provided quality customer service to customers of the organization.
                                                                                                                      3. Talked with customers to resolve issues they may have regarding products or services provided by the organization.
                                                                                                                      4. Answered technical support questions and resolve issues related to products or services provided by the organization.
                                                                                                                      5. Maintained records of all work completed on behalf of the client.
                                                                                                                      6. Filed reports with clients as needed according to company policy. Ensure that client information is accurate and complete.
                                                                                                                      7. Answered phone calls and emails from both internal clients and external clients about their concerns or problems with products or services provided by the organization.
                                                                                                                                              Years of Experience
                                                                                                                                              Experience
                                                                                                                                              7-10 Years
                                                                                                                                              Experience Level
                                                                                                                                              Level
                                                                                                                                              Management
                                                                                                                                              Education
                                                                                                                                              Education
                                                                                                                                              GED