Technical Service Engineer Resume Samples

Description :

1. Reviewed and approved vendor accessory drawings to ensure accessory was designed correctly to the conductor 
2. Using correlations between previously qualified accessories of similar conductor size.
3. Reviewed customer specifications to ensure requirements were within the scope of the technology.
4. Provided support to conductor development, installation, inspection, and manufacturing teams.
5. Development, discuss test results of completed accessory tests and manage future accessory qualification timelines.
6. Provided on-site training and installation support prior to and during the conductor installation.
7. Specifications or accessories information to Technical Evaluation Packages.

Experience

5-7 Years

Level

Junior

Education

BSC

Description :

1. Expertise in automotive glazings lamination product and process development, sidelites, and acoustic glazings.
2. Marketing company product and assisting the sales team with negotiations and troubleshooting guides.
3. Testing the film industry and provide technical support through contact with customers and dealers to resolve issues
4.  Determine the root cause of failures and provide technical training at the factory and remotely.
5. Answer technical hotline assisting with parts applications and travel to customer locations to perform field testing.
6. Implement corrective countermeasures Collaborate with engineering on design issues.
7. Work cross-functionally with manufacturing, sales, and engineering departments to ensure customer satisfaction.

Experience

2-5 Years

Level

Junior

Education

HS

Description :

1. Remotely troubleshot an assortment of medical dictation and transcription software in pressurized situations.
2. Contain personal health information in accordance with the Health Insurance Portability.
3. Provided documentation and training regarding the use of medical dictation software to software vendors and customers.
4. Configured and integrated Fusion Expert software with various picture archiving and communication systems.
5. Served as a liaison between the Quality Assurance and Development branches of the company with various hospitals when testing the software.
6. Planned and executed scheduled and reactive maintenance of boiler plant on customer sites.
7. Conducted validations, efficiency trial modifications of products based on the inputs from the design team.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Provided guidance to Atotech's marketing, manufacturing, and research product demand and future technological needs.
2. Audited customer's processes for 'best practice', provided written reports on findings.
3. Highlights include the Ability to work both independently and as a contributing team member.
4. Maintains both a group and self-awareness with regard to work quality and productivity.
5. Utilized scientific journals, books, Internet searches, and colleagues to increase understanding of technical topics.
6. Provided documentation and training regarding the use of medical dictation software to software vendors and customers.
7. Configured and integrated Fusion Expert software with various picture archiving and communication systems

Experience

10+ Years

Level

Senior

Education

BSC

Description :

1. Duties consist of the management of product improvement and the Light Jet Customer Service Department.
2. Receive, Condition Reports and Publication Change Request to the appropriate Engineering Department.
3. Order and follow up with the Parts needed to meet kit standards or Service Bulletins.
4. Communicated with vendors when reliability issues with their product occur, updated the vendor's findings.
5. Write, edit and submit Model Communiques, Service Bulletins and Maintenance Procedures for the Light Jet aircraft.
6. Maintenance and Operation file so that the Director of Light Jet Customer Service.
7. Responsible for sales technical support of graphite electrodes used in electric furnace applications within North America.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. The technical subject matter is expert for complex Class II medical devices providing training, for and service groups.
2. Lead multiple cross-functional teams on the process, and functionality through multiple facets of the organization.
3. Troubleshoot technical and clinical issues with the worldwide commercial organization on capital equipment.
4. International trainer for first-of-its-kind automatic endoscope cleaner and reprocessor.
5. Write and review technical publications including user guides, service guides, and technical bulletins and customer letters.
6. Core team member for the development of a low-cost endoscope reprocessor.
7. Participated in multiple customer relationship management application launches.

Experience

10+ Years

Level

Management

Education

BSC

Description :

1. Responsible for developing and maintaining a technical relationship with many highly visible,  and partners.
2. Highlights include the Ability to work both independently and as a contributing team member.
3. Maintains both a group and self-awareness with regard to work quality and productivity.
4. Utilized scientific journals, books, Internet searches, and colleagues to increase understanding of technical topics.
5. Provided documentation and training regarding the use of medical dictation software to software vendors and customers.
6. Configured and integrated Fusion Expert software with various picture archiving and communication systems
7. Established strong working relationships with field personnel while maintaining efficiency and a high standard of care.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Support/customer service, troubleshooting hardware, and implementation of corrective action, repair logistic.
2. Customers were comprised of both technical and non-technical  Clinical Application Specialists.
3. Resolved customer complaints quickly and effectively with an emphasis on customer service and satisfaction.
4. Successfully managed high call volumes, repair logistics, department priorities, and personal training.
5. Established strong working relationships with field personnel while maintaining efficiency and a high standard of care.
6. Maintained department policies, procedures, and guidelines and actively contributed to a positive team environment.
7. Maintenance and Operation file so that the Director of the Light Jet Customer Service Department.

Experience

7-10 Years

Level

Senior

Education

MSC

Description :

1. Manufacturing and assist customers in determining product suitability to their application.
2. Determined manufacturability of customer requests, and served as a project engineer for orders.
3. Coordinated customer returns procedures and reduced time to process a return from 15 days to 5 days.
4. Completed extensive manufacturing training program covering all areas of primary manufacturing, finishing, and assembly.
5. Audited customer's processes for 'best practice' and helped implement recommended changes.
6. Highlights include the Ability to work both independently and as a contributing team member.
7. Maintains both a group and self-awareness with regard to work quality and productivity.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Performed on sight research of product performance in steel mills and prepare technical bulletins.
2. Extensive first-hand experience of various refractory applications within the steel manufacturing industry.
3. Resolved customer complaints quickly and effectively with an emphasis on customer service and satisfaction.
4. Successfully managed high call volumes, repair logistics, department priorities, and personal training.
5. Established strong working relationships with field personnel while maintaining efficiency and a high standard of care.
6. Maintained department policies, procedures, and Quality guidelines to a positive team environment.
7. Audited customer's processes for 'best practice', provided and helped implement recommended changes.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Contracted to manage maintenance programs for customer systems; troubleshot and repaired equipment and systems.
2. Installed, maintained and replaced and building automation control equipment/systems and tested control systems.
3. Maintain customers to discuss project scope and maintenance needs.
4. Coordinated with subcontractors regarding additional services; procured equipment and supplies to complete projects.
5. Managed database backup systems; tested and loaded system database.
6. Monitored customer costs to carefully research and identify equipment malfunctions, and maximum uptime requirements.
7. Planned and implemented programs to increase equipment uptime and resolve issues and inefficiencies.

Experience

2-5 Years

Level

Executive

Education

Degree