A Technical Service Engineer is skilled in troubleshooting technical problems, addresses customer’s technical issues, and responds to customer’s e-mails and calls. The duties vary from company to company, but the most common activities listed on the Technical Service Engineer Resume list the following – installing and configuring computer applications, monitoring and maintaining computer networks, prioritizing and managing workflow, diagnosing and resolving issues, responding to customer’s issues, and establishing a good working relationship with customers and other professionals.
A Bachelor’s degree in Software Engineering or IT engineering or Computer Science is commonly needed to pursue a career as a Technical Service Engineer. Employers also hire people having an associate’s degree or no degree, provided they have extensive experience and skillsets such as – strong troubleshooting skills, and good knowledge of computer systems, mobiles, and other technologies.
Headline : Product design engineering experience including project management, product design, and direct customer and vendor engagement.
Skills : Product Development, Product Qualification, Design Process Optimization.
Description :
Reviewed and approved vendor accessory drawings to ensure accessory was designed correctly to the conductor
Used correlations between previously qualified accessories of similar conductor size.
Reviewed customer specifications to ensure requirements were within the scope of the technology.
Provided support to conductor development, installation, inspection, and manufacturing teams.
Development, discuss test results of completed accessory tests and manage future accessory qualification timelines.
Provided on-site training and installation support prior to and during the conductor installation.
Specifications or accessories information to Technical Evaluation Packages.
Experience
5-7 Years
Level
Junior
Education
BSC
Jr. Technical Service Engineer Resume
Objective : Vendor engagement, Working knowledge of multiple 3D design software programs, design process optimization, rapid prototyping, and project management.
Skills : Microsoft Office Suite, AutoCAD, Creo Parametric, Creo.
Description :
Expertised in automotive glazings lamination product and process development, sidelites, and acoustic glazings.
Marketed company product and assisting the sales team with negotiations and troubleshooting guides.
Tested the film industry and provide technical support through contact with customers and dealers to resolve issues
Determined the root cause of failures and provide technical training at the factory and remotely.
Answered technical hotline assisting with parts applications and travel to customer locations to perform field testing.
Implemented corrective countermeasures Collaborate with engineering on design issues.
Worked cross-functionally with manufacturing, sales, and engineering departments to ensure customer satisfaction.
Experience
2-5 Years
Level
Junior
Education
HS
Asst. Technical Service Engineer Resume
Objective : Desktop Support Technician with a growing organization where the utilization of technical knowledge and customer service skills.
Skills : Microsoft Office, Desktop Support, Microsoft Windows, Active Directory.
Description :
Remotely troubleshot an assortment of medical dictation and transcription software in pressurized situations.
Contained personal health information in accordance with the Health Insurance Portability.
Provided documentation and training regarding the use of medical dictation software to software vendors and customers.
Configured and integrated Fusion Expert software with various picture archiving and communication systems.
Served as a liaison between the Quality Assurance and Development branches of the company with various hospitals when testing the software.
Planned and executed scheduled and reactive maintenance of boiler plant on customer sites.
Conducted validations, efficiency trial modifications of products based on the inputs from the design team.
Experience
2-5 Years
Level
Executive
Education
Diploma
Associate. Technical Service Engineer Resume
Summary : Technical Service Engineer with combined experience in the printed circuit board and industrial chemicals. Maintained business by working with all levels of management and engineering.
Skills : Computer knowledge; Word, Excel, PowerPoint and Access.
Description :
Provided guidance to Atotech's marketing, manufacturing, and research product demand and future technological needs.
Audited customer's processes for 'best practice', provided written reports on findings.
Highlighted include the Ability to work both independently and as a contributing team member.
Maintained both a group and self-awareness with regard to work quality and productivity.
Utilized scientific journals, books, Internet searches, and colleagues to increase understanding of technical topics.
Provided documentation and training regarding the use of medical dictation software to software vendors and customers.
Configured and integrated Fusion Expert software with various picture archiving and communication systems
Experience
10+ Years
Level
Senior
Education
BSC
Sr. Technical Service Engineer Resume
Headline : To obtain a leadership position within a stable organization that has opportunities for advancement. A Technical Support Engineer will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.
Skills : Project turnover leadership to ensure operability, reliability, and maintainability.
Description :
Duties consisted of the management of product improvement and the Light Jet Customer Service Department.
Received, Condition Reports and Publication Change Request to the appropriate Engineering Department.
Ordered and followed up with the Parts needed to meet kit standards or Service Bulletins.
Communicated with vendors when reliability issues with their product occur, updated the vendor's findings.
Wrote, edited and submitted Model Communiques, Service Bulletins and Maintenance Procedures for the Light Jet aircraft.
Maintained and Operation file so that the Director of Light Jet Customer Service.
Responsible for sales technical support of graphite electrodes used in electric furnace applications within North America.
Experience
5-7 Years
Level
Executive
Education
Diploma
Technical Service Engineer lll Resume
Summary : Extensive experience as a trainer and subject matter expert for diverse groups of clinical and technical personnel in a variety of countries.
Skills : Good customer relationship and supervision skills,Proficient with CAT softwares.
Description :
Contracted to manage maintenance programs for customer systems; troubleshot and repaired equipment and systems.
Installed, maintained and replaced and building automation control equipment/systems and tested control systems.
Maintained customers to discuss project scope and maintenance needs.
Coordinated with subcontractors regarding additional services; procured equipment and supplies to complete projects.
Managed database backup systems; tested and loaded system database.
Monitored customer costs to carefully research and identify equipment malfunctions, and maximum uptime requirements.
Planned and implemented programs to increase equipment uptime and resolve issues and inefficiencies.
Experience
10+ Years
Level
Management
Education
BSC
Technical Service Engineer/Coordinator Resume
Objective : Senior engineering professional experienced in process development and improvement, engineering leadership, and problem-solving.
Responsible for developing and maintaining a technical relationship with many highly visible, and partners.
Highlighted include the Ability to work both independently and as a contributing team member.
Maintained both a group and self-awareness with regard to work quality and productivity.
Utilized scientific journals, books, Internet searches, and colleagues to increase understanding of technical topics.
Provided documentation and training regarding the use of medical dictation software to software vendors and customers.
Configured and integrated Fusion Expert software with various picture archiving and communication systems
Established strong working relationships with field personnel while maintaining efficiency and a high standard of care.
Experience
2-5 Years
Level
Executive
Education
Diploma
Technical Service Engineer ll Resume
Summary : Troubleshooting and repairing various electronic and computer systems including peripherals, and optical devices. Quickly learn new technologies and apply them to real situations.
Skills : innovative thinking, high adaptability toward different CAD, strong understanding of mechanical concepts.
Description :
Supported/customer service, troubleshooting hardware, and implementation of corrective action, repair logistic.
Customers were comprised of both technical and non-technical Clinical Application Specialists.
Resolved customer complaints quickly and effectively with an emphasis on customer service and satisfaction.
Successfully managed high call volumes, repair logistics, department priorities, and personal training.
Established strong working relationships with field personnel while maintaining efficiency and a high standard of care.
Maintained department policies, procedures, and guidelines and actively contributed to a positive team environment.
Maintained and Operation file so that the Director of the Light Jet Customer Service Department.
Experience
7-10 Years
Level
Senior
Education
MSC
Technical Service Engineer/Consultant Resume
Headline : Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Manufactures and assists customers in determining product suitability to their application.
Determined maneuverability of customer requests, and served as a project engineer for orders.
Coordinates customer returns procedures and reduced time to process a return from 15 days to 5 days.
Completes extensive manufacturing training program covering all areas of primary manufacturing, finishing, and assembly.
Audits customer's processes for 'best practice' and helped implement recommended changes.
Highlights include the Ability to work both independently and as a contributing team member.
Maintains both a group and self-awareness with regard to work quality and productivity.
Experience
5-7 Years
Level
Executive
Education
MBA
Technical Service Engineer Resume
Objective : Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Research, Technical Writing, Training, Personal Air Sampling, And Administrative Record Keeping.
Description :
Performed on sight research of product performance in steel mills and prepare technical bulletins.
Extensive first-hand experienced of various refractory applications within the steel manufacturing industry.
Resolved customer complaints quickly and effectively with an emphasis on customer service and satisfaction.
Successfully managed high call volumes, repair logistics, department priorities, and personal training.
Established strong working relationships with field personnel while maintaining efficiency and a high standard of care.
Maintained department policies, procedures, and Quality guidelines to a positive team environment.
Audited customer's processes for 'best practice', provided and helped implement recommended changes.
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