The job duty of a System Service Representative varies based on the company and the industry. However, the main task revolves around taking care of all customer support tickets in various facilities, providing on-site installation, system improvement, maintenance, and testing. Other day-to-day account abilities are listed on the System Service Representative Resume as – performing customer support tasks, tracking and documenting the progression of the work, performing troubleshooting tasks, identifying all issues, operating the vehicle safely, and using field automation systems, and building relationships and trust with clients and customers.
While the duties are determined by the type of company, the needed skills are universally common and include the following – technical skills, critical thinking, and problem-solving skills, the ability to use all types of mobile tools and applications; and experience with managing and preserving technical equipment. A degree in IT or computer science is commonplace among job applicants.
Summary : System Service Representative is responsible for Providing good customer service and technical support to customers, Providing technical support to the IT department when needed, Maintaining a high level of proficiency in the systems they use and be able to demonstrate proficiency in new technologies, Determining the best way to resolve an issue, and make recommendations for resolution of the problem.
Skills : Electronic Repair To Component Level, Computer Diagnostics And Repair, Mechanical .
Description :
Diagnosed and repaired Mainframe and Tape Storage Products, managed installs, and performed customer setups and microcode updates.
Managed expenses, parts usage and returns.
Selected as Lead Representative for all key customer DASD Storage setups and Tape Storage setups, consistently completed on time, typically within 8 hours of request.
Travelled to Atlanta, GA to assist with tape storage project for large install.
Managed site parts depot; eliminated delivery costs; ensured equipment parts were available.
Voluntarily mentored new employees to ensure full knowledge of duties, policies and procedures.
Conducted first tier customer problem resolution; escalated potential sales opportunities to appropriate resources.
Experience
10+ Years
Level
Senior
Education
Associate In Electronics
System Service Representative Resume
Headline : To further my career in the technology field in order to be proficient and knowledgeable in my career. In my previous job roles, I have developed skills which I feel make me a qualified candidate for the Service Desk Analyst position.
Skills : Microsoft Office, Desktop Support, IT Project Management, Mac Os, Windows OS, Android, IOS.
Description :
Maintained and Supported IBM Power systems in my territory via a on call system.
Performed hardware repair, server code uploads, AIX and i5 operating system troubleshooting/upgrades, and engineering changes.
Constantly maintained up to date training and certifications to perform my daily work.
Included IBM certifications in Power, i5, and AIX systems.
Worked with customers on placing hardware/full system orders to better suit their server and data center needs.
Diagnosed software, hardware and network difficulties for clients, including testing software for debugging purposes.
Contribution Created Global Tech Forum web site with CGI scripts included for interaction with end user.
Experience
5-7 Years
Level
Executive
Education
GED
System Service Representative Resume
Summary : System Service Representative for Fortune 500s Direct 20+ resources Manage multi-million dollar budgets Reduce process waste Inspire, lead, and develop incredible talent in cyber security.
Provided technical support for clients using DOS based proprietary software application on LAN system inclusive of clinical information management systems.
Achieved 100% completion, year over year, for all required preventive maintenance; kept parts cost down and lengthened life span of impacted equipment.
Maintained detailed equipment and procedure knowledge by completing annual training; Included Cisco Certificate, Business Conduct and HIPPA.
Imaged of laptops and workstations on project upgrades.
Included Flashing Bios to latest levels and diagnostic testing for customer satisfaction.
Continuous trained on new products and certification for OEM products.
Responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products.
Experience
10+ Years
Level
Senior
Education
Associates In Electronics Technology
System Service Representative Resume
Summary : An experienced, high-visibility, Field Service Technician responsible for on-site installation, maintenance and repair of IBM, Infoprint, Ricoh printers/copiers and multi-vendor systems and components. This includes diverse experience in hardware, networking products, software and operating systems/platforms in data centers.
Skills : Server Security And Administration, Project Management, Computer Diagnoses And Repair.
Description :
Specialised in a complete line of IBM, Infoprint and Ricoh Production Printing Solutions printers from large production to work-group series.
Successfully performed daily field service responsibilities for several high visibility production print sites in the Kansas City area, including some of the highest volume printers in the United States, such as Sprint Mailing Services, Bank of America, U.S.D.A., Kohl's, Hallmark Cards, Liberty Mutual Insurance Co., U.S.
Frequently and successfully used by management to intervene in urgent client complaint resolutions and Customer Relations Management.
Advocated customer issues at the executive level.
Responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware and networking.
Experience
10+ Years
Level
Senior
Education
A.A.S. In Electronics Technology
System Service Representative Resume
Objective : System Service Representative with 2+ years of experience in Assisting customers with their software/hardware configuration issues, including installation and configuration of new software/hardware products, Assisting customers with any other issues that arise during the use of the products or services provided by the company, Responding to customer inquiries via email, phone calls or in person using face to face methods; be available at all times following normal business hours, Acting as a role model for the organisation.
Skills : R, Python, Data Analysis, Project Management, Cross Functional Team Leadership, Effective Communicator, Emotional Intelligence, Project Vision, Presentation Skills.
Description :
Included on-site problem resolution of computer service issues for IBM ThinkPad and Net vista workstations and peripheral devices at customer locations throughout the Philadelphia area.
Imaged of laptops and workstations on project upgrades.
Included Flashing Bios to latest levels and diagnostic testing for customer satisfaction.
Continuous trained on new products and certification for OEM products.
Provided support to civil engineers and office personnel by administrating file and print servers and troubleshooting hardware and software issues .
Ran monthly tests to insure backups were completing correctly.
Worked on a team of System Service Representatives to repair customer equipment Repaired laptops, desktops, cash registers, and printers under.
Experience
2-5 Years
Level
Executive
Education
Associates In Electronics Technology
System Service Representative Resume
Objective : System Service Representative with 4 years of experience in Providing technical and non-technical support to customers and vendors on a timely basis, Identifying, resolving, and documenting issues in a timely manner, Providing proactive customer service by responding to requests for information as well as providing technical guidance on the use of software products and services.
Provided end-user hardware and software support for a Fortune 500 customer spanning five campuses and over 1500 users.
Installed, configured and supported PCs, laptops and network printers as well as all manner of peripheral hardware.
Installed, configured and provided subject matter expertise for both off-the-shelf and customer-developed software such as ACH, a check disbursing application that disbursed more than 10 billion dollars of funds per week.
Developed scripts to automate installation and configuration of software to maximise efficiency.
Upgraded 200+ users from Lotus Notes 4.5 to Lotus Notes 6.5 and provided subsequent technical support.
Provided technical support to customers in a 24/7 manner.
Answered inquiries from customers in a timely manner with respect to their problem or question.
Experience
2-5 Years
Level
Executive
Education
BS In Software Engineering
System Service Representative Resume
Headline : Outstanding System Service Representative Professional with impressive RN-based work history as Inpatient Care Manager, Agency RN, High Risk OB RN, Perinatal Clinician, Triage RN and Case Manager combined with solid track record in Information Technology as a Senior Quality Assurance Analyst, Web Administration, Technical Support and Customer Service.
Skills : Microsoft Office, QA Analyst.
Description :
Delegated and performed technical tasks to ensure analysis and resolution ensuring availability and functionality of all system applications.
Managed, analysed, logged, tracked and resolved software/hardware matters.
Conducted installation and deployment of new or modified hardware assets, operating systems and application software.
Resolved problems and IMAC within the Service Level Agreement.
Assessed and resolved technical issues with the product and its components or services in a timely manner.
Cooperated with the Product Management team to resolve any unresolved issues or concerns by contacting Product Management directly.
Communicated effectively with customers and the Product Management team to resolve issues or concerns of concern for both internal and external as needed.
Experience
5-7 Years
Level
Executive
Education
Associate's
System Service Representative Resume
Headline : A System Service Representative position in the maintenance and technical support services field with the ability to utilize my 15+ years of experience of strong analytical and problem solving skills, solid communication skills in order to resolve hardware issues quickly while managing maintenance and support needs within a team environment Exceptionally focused and reliable Computer Network Field Service Specialist with a superb record of customer service.
Actively participated in development of product documentation through documentation reviews, proposal writing, documentation reviews, etc.
Ensured that all required documentation is available at all times in order to be able to provide support.
Provided technical support over phone, email or web-based systems to customers and employees.
Answered questions and resolve issues with customers and employees.
Performed basic troubleshooting of hardware, software, networks and applications that are used by end users using telephone, email or web-based systems; including installation, configuration and troubleshooting of computers and software; as well as the configuration of user accounts for end users.
Developed and maintained service level agreements (SLAs) and procedures for meeting customer needs.
Ensured that all requests are completed within acceptable time frames.
Experience
5-7 Years
Level
Junior
Education
Master's
System Service Representative Resume
Headline : System Service Representative with 5+ years of experience in Identifying and resolving problems with software systems and services in accordance with company policies and procedures, Following up with technical support to ensure quality issues are resolved, Following up on completed tasks to ensure they were completed properly.
Skills : GreyWhiteBlack Box Lean Six Sigma Manual Testing.
Description :
Worked with Product Marketing to develop marketing materials for new products and services.
Worked with Sales to ensure all sales calls are completed within acceptable time frames.
Acted as a leader within the company.
Provided technical support on basic IT services (e.g., hardware and software).
Provided remote support via telephone.
Provided technical support to business partners/customers via web site or email (e.g., help desk tickets, server administration).
Provided technical support via telephone, video or data transmission (e.g., hardware failures).
Experience
5-7 Years
Level
Executive
Education
MS
System Service Representative Resume
Summary : System Service Representative is responsible for Communicating with customers via phone or email when needed, Completing a variety of tasks during normal business hours, Providing estimates on how long it will take to complete tasks such as installing software updates or repairs; maintaining hardware; performing system backups; etc, Travelling at least once per month to support customers in field locations.
Skills : Time Management, Risk Management, Effective Meetings, Team Building, Agile Development with Scrum, Quality Assurance.
Description :
Performed remote troubleshooting and assistance with installing and configuring third party products/services in order to resolve issues.
Performed routine system maintenance tasks (e.g., updating software, installing.
Provided a high level of customer service to ensure systems are performing properly and that problems are resolved in a timely manner.
Created and maintained documentation and training materials.
Provided a technical support functions to internal and external customers, partners, or customers via email or phone.
Identified and resolved problems related to the product or services of the company.
Managed customer relations, including handling complaints and ensuring compliance with corporate policies.
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