A Technical Service Representative is employed to help customers in solving their technical problems related to product or service. The job description entails offering responses and solutions to issues faced by users with their technological products and services. A professional Technical Service Representative Resume indicates the following tasks – acting as the point of contact for customers with questions and problems, identifying the needs and requirements, interviewing clients to gather information, receiving customer calls to provide step-by-step guidelines for the resolution; documenting and tracking customer issues used for ticketing system, participating in the development of IT and infrastructure projects; and educating customers on the product’s features.
The most sought-after skills for the post include the following – the best ability to provide practical help desk, customer service skills, high service orientation; well-developed communication and analytical skills; good knowledge of operating systems and relevant hardware and software; good knowledge of handling challenging situations. A degree in IT is mandatory for this role.
Objective : Customer Service Representative Providing Exceptional Service . Building Loyal Relationships,Solving Problems, Increasing Sales Dynamic customer service professional experienced in both call-center and technical support settings. Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Skills : Point Click Care, Microsoft Office, RFMS, DDE.
Description :
Provided swift and accurate software and hardware troubleshooting solutions.
Maintained and improved quality results by following standards.
Provided technical support for software/hardware issues with DirecTV.
Gained excellent experience in system operations and various types of hardware .
Established self as a go to resource for colleagues.
Demonstrated an exceptional working knowledge of the product and developed superior .
Consistently provided high quality service and technical support.
Experience
2-5 Years
Level
Junior
Education
BE In Environmental/Civil
Sr. Technical Service Representative Resume
Summary : Business professional in specialty chemical manufacturing with strong skills in project management, leadership, and operations developed through various positions in dynamic environments. Experienced consultant with strong communication skills, analytical skills and effective customer relationship management. I'm looking for positions in Supply Chain or Operational Management.
Provided swift and accurate software and hardware troubleshooting solutions.
Maintained and improved quality results by following standards.
Responsible for investigating coating issues both internally and externally.
Resolved issues at customer's facilities.
Participated in customer's quality improvement process.
Experienced in a variety of fabrication methods: stamping, roll forming, brake press, welding.
Acted as the technical liaison between Customer and Pre Finish.
Experience
10+ Years
Level
Senior
Education
High School Diploma In Air Force
Jr. Technical Service Representative Resume
Objective : To obtain a position with an organization where will be committed to adapting and contributing experiences, displaying utmost professionalism, and applying diverse skills that will contribute to the success of employer.
Skills : Knowledgeable In Excel, Word And PowerPoint. Basic Window Programs. Knowledgeable With File Tracker, Accutrac, EExcess And Isuite.
Description :
Acted as process engineer by investigating and resolving work-in-process problems.
Develop new products by analyzing customer specifications and drawings.
Managed line trials, document and publish a post-trial report.
Monitored and updated over 2000 Walmart and Sam's Club sites telecommunication status nationwide with the utilization of CrossTrack Mainstream Help Desk and Remedy ticketing system.
Minimized corporate costs by providing telecommunication technical support and customer service help to over 2000 Walmart and Sam's retailers.
Provided technical support for incoming queries and issues related to the store computer systems, software, network and hardware.
Resolved technical problem with Local Area Network (LAN), Wide Area Network (WAN) and other system.
Experience
0-2 Years
Level
Entry Level
Education
GED
Asst. Technical Service Representative Resume
Summary : To continue to grow in knowledge and leadership, interact and contribute to company growth with team members and colleagues.
Resolved customer complaints and concerns with strong verbal and negotiation skills Display courtesy and strong interpersonal skills with all customer .
Provided excellent customer service while handling incoming calls, and troubleshoot for any technical reasoning.
Coordinated all incoming Special Waste for the Midwest.
Ensured all waste was non hazardous prior to entering a landfill Successfully achieved a 95% .
Received incoming calls Provide technical support to customers.
Assisted customers with billing questions.
Handled calls in designated amount of time.
Experience
10+ Years
Level
Senior
Education
Diploma
Associate Technical Service Representative Resume
Summary : To obtain a challenging, growth-oriented position where may utilize strong aptitude in the areas of leadership, organization, and efficiency toward impacting departmental and company success.
Skills : Verbal Communication, Written Communication, Problem Solving, Project Management.
Description :
Assisted customer with technical and setup problems associated with their Dish Network control units.
Maintained good working relationships and communication with all levels of management as well as field personnel, represented company in professional and personable manner.
Made clear decisions and handle large issues without supervision.
Assisted with revenue goals for industrial and hazardous waste business lines.
Applied technical knowledge to consult with existing and potential customers on transportation and disposal options.
Prepared customized proposals, correspondence, and customized invoices.
Drove new opportunities and retain existing business through the use of written correspondence, collateral materials, email, and phone calls.
Experience
10+ Years
Level
Senior
Education
Diploma
Technical Service Representative III Resume
Summary : A manufacturing plant operation professional seeking a challenging position in the field of Manufacturing. Possessing strong organizational skills at the executive level. Self-directed and strongh/ motivated, flexible,team-focusedwith an ability to set and achieve goals. Comfortable with deadlines, multitasking and enjoying working with a diverse group of individuals at multiple levels.
Actively assisted customers in developing transportation and disposal options for the management of industrial and hazardous wastes.
Assisted sales staff with receivables and collections issues.
Maintained and built upon existing account relationships through account retention, administration of profile re-certifications, regulatory updates and new service offerings.
Worked with existing customers to identify new waste stream opportunities.
Assisted customers with testing parameters and proper completion of profiles, manifests and land ban forms.
Provided technical support for dish network customers, in a efficient and professional manner, would troubleshoot .
Made sure issues are resolved, helping prevent customers from canceling.
Experience
10+ Years
Level
Senior
Education
Diploma In Medical Assistant
Technical Service Representative II Resume
Summary : Passionate Customer Service Representative, for the last 5 years, goal is to maintain customer satisfaction and contribute to company success. Dedicated customer service professional with experience as both a customer service representative and a technical support representative. With additional experience in a high call volume call center and working from home.
Skills : Customer Service , Analytical And Empathy.
Description :
Worked with manufacturing and technical teams; problem solving, process improvement projects, research and data collection.
Provided status of their order within lab to customers and notified customer in a timely manner if we had problems that would hold their product up.
Able to work with any staff member or customer to create win/win situation, meet customer needs.
Interfaced between engineers, applications, customers, and the Mask Making Laboratory.
Built a strong, trusting relationship with coworkers in the lab, sister sites, engineering, the front end and customers.
Received accommodations for my teamwork and communication skills.
Worked on Oracle software, entered orders, trained coworkers on new customer's specifications, generated reports for data gathering and final checked orders before moving to the next station.
Experience
10+ Years
Level
Senior
Education
Certificate In Healthcare
Technical Service Representative I Resume
Objective : A focused and detail oriented electronic engineering major with strong analytical skills. Possess outstanding mechanical aptitude with abilities to work independently or as part of a team to accomplish goals. Seeking an electronic engineering position that will utilize electrical experience and technical coursework.
Skills : Business Analysis, Project Management.
Description :
Worked with customers having data connectivity and cable connectivity issues.
Coordinated activities of different projects through complete project life-cycle with varied levels of scope, impact, risk .
Handled internal and external calls and inquiries.
Assisted and configured client's modem/DSL router connections.
Provided phone training for various web based applications.
Designed vehicle graphic trim packages .
Experience
2-5 Years
Level
Junior
Education
Diploma
Lead Technical Service Representative Resume
Summary : A motivated, fast-learning, Bilingual,customer service specialist, experienced in telecommunications, with a highly effective communication style and detail-oriented technical skills, along with the ability to learn concepts quickly. An efficient dependable hard worker, who demonstrates strong time management, and prioritization skills .
Skills : Geographic Information Systems, Sales/Marketing, Relationship Building, Construction, Cartography, CPR and First Aid Certification.
Description :
Managed each project from inception to completion.
Trained OEM line operators installation methods.
Collaborated with production and vendors to meet daily production schedules.
Maintained supplier relations for materials, art and plates, thermal transfer ribbons, printer and software.
Worked with production and suppliers to offer press side troubleshooting for color, print quality, material and tooling issues.
Provided customer sales & service support including; quoting, order entry, quality requirements, sales and inventory monitoring.
Maintained, moved and tracked inventory on sales floor.
Experience
7-10 Years
Level
Management
Education
A.A.S.
Technical Service Representative Resume
Summary : Technical Service Representative with extensive background in electrical, hydraulic, pneumatic and mechanical processes. Skilled in machine erection and start up. Project management and supervisory experience. Strengths in troubleshooting and problem resolution. Talent for prioritizing and solving critical issues in a timely manner.
Skills : Shipping And Receiving, Customer Service.
Description :
Troubleshot electrical, hydraulic, pneumatic, mechanical, and paper process problems associated with winding (vibration, dishing, spreading, offsets, etc).
Determined root cause of winder vibration which was due to bent rotor in reel pulper.
Determined that root cause of roll throw outs was a mix of cores that were different in diameter.
Identified that vibration was causing the cores to be out of center and determined that the root cause was cross machine caliper variation in parent reels.
Resolved that cradle was not coming up to its fully raised position and found that rod on one of the cylinders was unscrewed internally from the piston.
Developed and conducted training workshops for engineering and physical science databases.
Provided sales analysis on $1.2 million of revenues generated by database services offered by German affiliate.
Created reporting format for transferring revenue data from Germany.
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