Technical Services Representative Resume Samples

A Technical Services Representative is hired to help customers with their technical issues relating to a product or service. Typical work activities seen on the Technical Services Representative Resume include the following – ensuring a high level of customer satisfaction; investigating and correcting technical issues; supervising workers; documenting and maintaining quality control standards, participating in on-going training sessions; assisting the junior level workers; and providing prompt customer service.

Those seeking this job role must be able to demonstrate on the resume the following skills – the ability to handle professionally difficult customers; attention to details; good communication skills, strong negotiating skills; and demonstrable abilities to work well with the technical team. Majors in Computer Science or a relevant field will help candidates secure this job.

 

Technical Services Representative Resume example

Technical Services Representative Resume

Objective : Seeking to obtain a permanent, full-time position where new skills may be obtained and where current skills may be implemented to the benefit employer. Core Knowledge & Skill Areas, Customer Relationships, Problem Resolution, Technical Expertise.

Skills : Programming: C, C++, Python, PHP, HTML, JavaScript, MySQL, MUMPS, Operating Systems: Linux, Windows, Mac OS.

Description :

    1. Provided client support and technical resolution via E-mail, phone and other electronic medium.
    2. Managed configuration of client's equipment to connect to the internet via modem/DSL Router.
    3. Operated software configuration to enable connections to Internet application servers.
    4. Trained clients in the use of system and applications as related to the Internet.
    5. Created new accounts using company provided software tools.
    6. Responded to telephone calls, emails and personnel requests for technical support.
    7. Documented, tracked and monitored the problem to ensure a timely resolution.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education


Sr. Technical Services Representative Resume

Headline : Highly qualified Technical Services Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.

Skills : Supervisory, Mechanical, Inspection.

Description :

    1. Identified, researched, and resolved technical problems for customers.
    2. Responded to telephone calls, emails and personnel requests for technical support.
    3. Documented, tracked and monitored the problem to ensure a timely resolution.
    4. Managed inventory of bulk chemicals such as oil, grease, paint, cleaning supplies, and compressed gases to ensure availability for plant maintenance and avoid possible shutdown of plant operations.
    5. Monitored chemicals entering the plant and took measures to dispose of immediately if not approved for use.
    6. Initiated approval process for use of new products in the plant.
    7. Used MAXIMO to create and track work order requests, preventative maintenance, and inventory of plant equipment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Business Administration


Jr. Technical Services Representative Resume

Objective : To obtain an entry level IT/Engineering position, maintain a growing relationship with the company by going above and beyond, maintain/heighten skills of technical support and knowledge, and gain well worth experience through training and time within company.

Skills : Generator Technician, Technical Support, Technical Support.

Description :

    1. Prepared and coordinated hazardous products and empty containers for shipment.
    2. Ensured all environmental and safety regulations were followed.
    3. Conducted trials of new products and reported results to management.
    4. Monitored and maintained conditions of the paint detackification system (sludge system).
    5. Manually adjusted chemical flows to control conditions of the sludge system.
    6. Provided clients such as architects or engineers solutions daily for their issues.
    7. Created spreadsheets for clients to understand designs and new requirements for projects.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Mechanical Engineering

Asst. Technical Services Representative Resume

Summary : To obtain a position with progressive responsibility in an organization that is driven by customer satisfaction. Utilize experience to provide the best possible customer service on a daily basis in order to meet our customer's needs and requirements, also to reduce manufacturing costs while improving the quality of the product and ensuring on time delivery.

Skills : EPA, DOT, Customer Service.

Description :

    1. Worked as Hemostasis technical services team to provide support for all coagulation assays.
    2. Performed troubleshooting and complaint handling for customer issues.
    3. Taught customer classes for reagents, equipment and software.
    4. Scheduled copayment arrangements, collected insurance information, and helped guide consumers to choose from various phone and computer plans.
    5. Worked as an extension of the engineering department.
    6. Built jigs, gathered data, tested equipment, sold work, ran crews in the northeast and for special projects, operated equipment, and assisted a team .
    7. Trained each new personnel with the responsibilities, Processes and Procedures and Quality Standards.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate Of Completion

Associate Technical Services Representative Resume

Summary : Over 15 years of building and implementing exceptional customer service skills have attributed to most of personal growth and success. These are also followed up by 8 years of sales experience and 3 years of team oriented supervisory/management experience of teams that were responsible for over $1 million in revenue annually.

Skills : EPIC and Casamba documentation systems as well as various EMR systems. CPR certified.

Description :

    1. Worked from a call center, receiving 50 to 60 calls a day.
    2. Configured software users specific configurations.
    3. Assisted customers with Backup.
    4. Designed customer specific Point of Sales equipment and or accessories in metal and wood for national account customers including Kroger, Target.
    5. Created detailed check stand illustrations and specifications to facilitate sales proposals or orders.
    6. Developed shop drawings in Solid Edge Cad for production and assembly groups.
    7. Performed installation and maintenance of MCI customer voice and data products, which included: VNET, Feature Group, and 800 voice services.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science In Microbiology And Genetics

Technical Services Representative III Resume

Summary : Customer Service focused. Excellent Team Player. Strong electrical interface background. Technical aptitude with excellent troubleshooting and diagnostic skills. Strong interpersonal skills. Excellent communication skills both written and oral.

Skills : Microsoft Office, Salesforce, Technical Support, Sales, International Business.

Description :

    1. Trained junior level technicians on installation and troubleshooting techniques and methodologies.
    2. Led and conducted the Stamford, CT terminal decommissioning project, which involving moving all customer data and voice service over.
    3. Assisted customers with questions regarding product trouble shooting and selection.
    4. Evaluated and classified products according to Department of Transportation (DOT), International Air Transportation Association (IATA) and International Maritime Dangerous Goods (IMDG) regulations.
    5. Assisted customers with questions regarding product trouble shooting and selection.
    6. Answered technical calls from customers providing product and related scientific information; troubleshooting customer's technical difficulties by .
    7. Assisted in writing/editing technical manuals, production and quality control protocols.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science In Microbiology And Genetics

Technical Services Representative II Resume

Summary : Proficient in various roles relating to outsourcing IT operations. Experienced Global Project Manager with MBA, PMP, ITIL, Lean Six Sigma Black Belt Certifications. Led numerous projects both domestically and internationally that improved operational processes and increased revenue and decreased operational costs.

Skills : Sales, Management, Customer Service.

Description :

    1. Monitored Usenet discussions regarding biotech methods and reagents.
    2. Conducted laboratory work, both production and quality control, utilizing standard DNA cloning techniques, bacterial culture, bacteriophage lambda .
    3. Provided technical support service through one-call resolution.
    4. Assisted customers with product features, installation, setup, and troubleshooting.
    5. Responsible for warranty service and upgrades of Square D Electrical Power Distribution equipment.
    6. Interacted with customers to provide and process information in response to claims, nonconformances, concerns, and requests about products and services.
    7. Gathered customer's information and determine the solution to an issue by evaluating and analyzing the cause of the defect.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Engineering

Technical Services Representative I Resume

Summary : Top producing and results-oriented professional with considerable experience in developing lasting customer relationships. Address quality assurance and technical issues to successful cost-saving conclusions. Exhibit outstanding ability to prioritize and problem solve, while maintaining well-organized, detailed approach.

Skills : Microsift Office, SAP, Jd Edwards.

Description :

    1. Evaluated data, conducted trials, and recommend corrective actions which eliminate cause of product nonconformance.
    2. Issued credits and final dispositions for nonconforming material or explanations for the denial of claims.
    3. Provided engineering expertise in evaluating and identifying causes of quality problems within a high volume steel operation, rolling, and coating lines.
    4. Assisted operations personnel in evaluating and modifying standard operating practices in relation to quality problems.
    5. Monitored downstream quality of a particular operation/application while reporting outcome as it relates to changes made to the quality performance.
    6. Managed staff of hourly technicians for Quality Control Department.
    7. Assisted with successful integration of new product lines gained through acquisition of former competitor.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science In Industrial Design

Lead Technical Services Representative Resume

Summary : Accomplished Software Developer seeking a $70+/hr software consulting position in the San Diego, California area. Software Engineer with 15 years experience in design and development focused on increased productivity, database usability and client customizations. Skilled in designing and setting up MS SQL Server databases, updating schemas, maintaining versions, tuning performance and migrating to current platforms / database versions.

Skills : Web Development, Network Administration, System Administration.

Description :

    1. Worked with all customers to listen and discover phones issues.
    2. Repaired, updated software, and replaced phones.
    3. Provided assistance to mill operations by serving as a Weekend Duty Team Leader responsible for all departments.
    4. Reduced customer complaint costs 11% by implementing changes to customer complaint handling process.
    5. Decreased internal losses for off-color product 6% by purchasing and installing new test lab colorimeters.
    6. Implemented mill-wide Loss Control Management System 12 months ahead of schedule.
    7. Provided technical phone support regarding installation questions, troubleshooting networking issues and configuring integrated products.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Business Administration

Technical Services Representative Resume

Objective : Successful professional with experience building quality teams, technical service, training and development programs, Clinical Trials., and management for medical device, pharma and healthcare systems. Proven expert at developing Quality Systems and meeting corporate objectives while enhancing departmental performance.

Skills : Excel Spreadsheets, ACCESS Software, Lawson Software.

Description :

    1. Established relationships with customers and potential accounts, identifying water treatment products and services that aligned with clients' needs.
    2. Documented service activity and system conditions; assessed reports to aid in implementation of corrective action.
    3. Managed relationship for the University of Alabama at Birmingham key account.
    4. Traveled to client sites on a monthly basis to assist with software upgrades.
    5. Led technical training sessions for both external clients and internal employees.
    6. Demonstrated optimal performance tuning and 'best setup practices.
    7. Provided technology demos for any employee who wished to further their knowledge of technical information with regards to installations, common configuration errors and database optimization techniques.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MBA