Hotel Front Desk Agent Cover Letter Examples

Hotel Front Desk Agents are professionals who are responsible for greeting guests and acting as the first face of contact. The job description includes checking guests in and out of the room, answering questions, processing payments, distributing room keys, and ensuring the rooms are well-stocked with needed supplies. Additional job duties can normally include – managing online phone reservations and managing all aspects of guest accommodation.

What to Include in a Hotel Front Desk Agent Cover Letter?

Roles And Responsibilities

Greeting and registering guests.
Providing guests with information about the hotel, its services, and its facilities.
Processing payments and managing reservations.
Handling guest’s inquiries both over the phone and in person.
Addressing complaints and resolving issues.
Updating records and completing reports.
Preparing invoices and collecting payments.
Assisting the guests in arranging travel and transportation services.

Education & Skills

Hotel Front Desk Agent Skills:

Excellent communication and customer service skills.
Good organizational and multitasking abilities.
Familiarity with hotel reservations systems.
Knowledge of local area attractions and services.
Proficiency with computers and booking systems.

Hotel Front Desk Agent Education Requirements:

High school diploma or GED.
Certification in hospitality or customer service.

Hotel Front Desk Agent Cover Letter Example (Text Version)

Dear Mr./Ms.

This application is a piece of my introduction for the role of Hotel Front Desk Agent open with your company. I think I am a potential candidate for this role as I possess almost every job skill and adequate experience to become the face of your hotel. Strong communication and customer service skills have not only helped me kickstart my career in the Hotel Front Desk role but also allowed me to excel and proceed to advanced positions.

Below are some of my professional responsibilities –

Welcoming every guest friendly and in a professional manner, and taking care of the questions, and requests of the guest.
Explaining the hotel policies and handing over the room keys to the guests, while ensuring optimal customer service.
Handling all inbound calls and routing to needed personnel.
Managing multi-line phone systems, and forwarding documents and couriers as needed.
Tracking supplies, and inventory and making sure the front desk is equipped with adequate office supplies.
Managing the budgets of the facility, and informing management periodically.
Managing check-ins and check-outs professionally, while adhering to hotel policies and regulations
Explaining local sightseeing and tourist attraction to guests.
Maintaining cordial relationships with travel agents, vendors, and transportation companies.

My outstanding personality and excellent people skills have allowed me to excel in this role, and be a great fit to represent the face of ***. I believe that your team will offer me a great opportunity to advance my career.

Before closing this letter, I would request you to kindly have a look at my enclosed resume which details my professional qualifications and education credentials. I look forward to having a detailed conversation on how my skills are best suited for the role.

Sincerely,
[Your Name]

Tips

When you are writing your cover letter for Hotel Front Desk Agent, it is important to show the employer how you can help the organization and its guests. Some great ways to do this are to include –

Illustrate your past project that showed how you have helped customers achieve their goals.
Mention specific metrics for improvement such as – decreased wait time, increased customer satisfaction rating, and how you went beyond your job responsibilities to help them.
Noteworthy awards and recognition that you have received in your past company.
Show results that you are capable to bring to the table.

For the latest resume tips, refer to our Hotel Front Desk Agent Resume Samples here!