Hotel Front Desk Agent Resume Samples

A Hotel Front Desk Agent takes responsibility for registering guests, managing reservations, and providing information about rooms, rates, and amenities. Typical work activities seen on the Hotel Front Desk Agent Resume are – performing all check-in and check-outs tasks; managing online and phone reservations; informing customers about payment methods and verifying their credit cards; registering guests by collecting necessary information; welcoming guests upon their arrival and assigning rooms; providing information about the hotel, rooms, rates, and amenities; maintaining updated records of bookings and payments; and responding to client’s complaints in a timely and professional manner.

Those seeking this job role should be able to mention on the resume the following skills and abilities – experience with hotel reservations software, good understanding of how travel planning website operates, customer service attitude; and excellent communication skills. A degree in the field of hotel management is seen on eligible resumes.

Hotel Front Desk Agent Resume example

Hotel Front Desk Agent Resume

Objective : As a Hotel Front Desk Agent, responsible for all involving Hotel guest check-in/check-out, which involves retrieving reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guest's accounts.

Skills : Excellent Verbal And Written Skills Communication Skills.

Description :

  • Oversaw the efficient working of all Front Desk related activities and ensured proper workflow.
  • Supervised Front Desk employees, Housekeeping staff, and Maintenance personnel.
  • Worked directly with Area General Manager and all hotel staff to ensure the hotel runs properly and smoothly.
  • Ensured corrective action is taken to resolve guest complaints and ensured superior guest service is delivered.
  • Prepared, required daily paperwork, and provided reports to the Area General Manager.
  • Trained all new employees in following proper hotel procedures.
  • Trained all new Front Desk Staff on the Choice, Advantage system, and hotel operations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma


Hotel Front Desk Agent Resume

Headline : Highly qualified Hotel Front Desk Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : MS Office, Communication Skills.

Description :

  • Used Excel software, compile the Weekly Trip Sheet and Sunday's Trip Sheet.
  • Maintained the utmost confidentiality with guests' personal information and privacy.
  • Answered multi-line phone while simultaneously conducting all Front Desk duties Operate as Command Center for communication with all departments.
  • Used of the cordless phone while conducting extra duties while away from the desk, such as rooming guests, valet service, parking cars, etc.
  • Promoted positive guest relations to all individuals approaching the Front Desk Process guest arrivals and departures including all necessary.
  • Greeted, Registered, and Assisted Guests Follow and Enforce Policies and Procedures Positive Guest Relations using promptness, courtesy, and efficiency.
  • Computed and recorded special room requests.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED


Hotel Front Desk Agent Resume

Objective : As a Hotel Front Desk Agent Provide a critical first impression to our guests and have a natural passion for delivering exceptional service and Welcome and serve guests in person and over the phone every day.

Skills : Problem Solving Skills, Customer Service, Multitasking.

Description :

  • Greeted guests and patrons as they arrived.
  • Managed the registration process.
  • Handled guest check-ins and check-outs appropriately.
  • Operated hotel switchboard, took calls, and provided information and transferred calls.
  • Handled telephone and fax messages for guests.
  • Managed accurate accounting of all rooms.
  • Provided guests with room keys and explained where their room was located.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Hotel Front Desk Agent Resume

Objective : As a Front Desk Agent, responsible for providing hospitality through greeting and welcoming guests and assisting guests in a friendly and courteous manner while performing check-in and check-out processes, ensuring superior service to all guests and patrons of the Hotel and Casino.

Skills : Organizational Skills, Time Management, Effective Communication Skills.

Description :

  • Represented the hotel to the guest throughout all stages of the guest's stay.
  • Determined a guest's reservation status and identifies how long the guest will stay.
  • Helped guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  • Answered all incoming phone calls and direct them to the appropriate departments, help to call guests with reservations, and also any special requests and accommodations they may have before they arrive.
  • Verified the guest's method of payment and followed established credit-checking procedures.
  • Placed guest and room information in the appropriate front desk racks and communicated this information to the appropriate hotel personnel.
  • Worked closely with the housekeeping department in the keeping room status reports up to date and coordinated requests for maintenance and repair work.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED

Hotel Front Desk Agent Resume

Summary : Seeking a full-time Hotel Front Desk Agent position that will demonstrate my knowledge, capabilities, skills, and hardworking ability to benefit my employer and be of service to others.

Skills : Hotel Management, Attention to Detail.

Description :

  • Handled confidential information, including guest records, with a high degree of integrity.
  • Assisted with sales and marketing efforts as directed by the General Manager.
  • Posted charges of room, food and beverage, phone, computed guest bills using the online system.
  • Maintained the hotel's high standard of service and hospitality.
  • Provided the maximum quality of service to the guests.
  • Maintained accurate records including cash flows, registration cards, and property walks.
  • Responsible for cash drawer contents and all other transactions during shift.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In RN

Hotel Front Desk Agent Resume

Objective : Seeking a Hotel Front Desk Agent position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Analytical Skills, Creativity, Problem Solving Skills.

Description :

  • Maintained an inventory of room vacancies.
  • Reserved rooms for small and large groups.
  • Coordinated housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answered inquiries pertaining to hotel services, guest registration, travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Maintained guest room key storage, and maintenance and supervised access to safe deposit boxes.
  • Worked closely with casino staff to ensure proper credits and payment are established.
  • Ensured compliance with all department policies and procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Hotel Front Desk Agent Resume

Summary : Motivated and highly productive Hotel Front Desk Agent professional with a research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and clients through outstanding interpersonal skills.

Skills : Customer Service, Computer Skills, Time Management Skills, Organizational Skills, Data Entry.

Description :

  • Consistently delivered excellent service and create positive relationships with guests to promote customer satisfaction and loyalty.
  • Responsible for a variety of tasks, including food preparation, and customer service.
  • Cleaned, labeled merchandise according to Serve Safe Food guidelines.
  • Maintained an inventory of supplies and forms for front desk and inventory for all hotel room items.
  • Processed guest arrivals and departures, including all necessary payments.
  • Handled & coordinated room assignments and pre-arrivals, Handle guest's concerns.
  • Answered department telephones within three rings, using correct greeting and telephone etiquette.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
GED

Hotel Front Desk Agent Resume

Objective : As a Front Desk Agent, responsible for providing prompt and efficient serving to our guests at the Front Desk. Experience in Working closely with Housekeeping and Reservation department to ensure rooms are assigned and cleaned/inspected on time.

Skills : Resolving Complaint, Communication Skills.

Description :

  • Responsible for entering guest information over the phone, and in-person as needed.
  • Checked guests into there room in a timely manner.
  • Greeted guests upon arrival to the hotel, checked their reservation, secured their credit card, and provided the guest room key Served as the middle.
  • Provided guests with excellent hospitality. Balanced cash drawer at the beginning and end of the day. Followed correct procedures while efficiently handling.
  • Answered telephones made sure guests were fully satisfied.
  • Answered multiple phone lines, scheduling, confirming, and pricing guest reservations and availability.
  • Answered Questions about the hotel and casino sufficiently.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School

Hotel Front Desk Agent Resume

Headline : An effective and results-driven individual seeking to obtain a Hotel Front Desk Agent position in a professional environment. A positive attitude organized attention to detail and accuracy. Very customer service focused, with a desire to succeed in a fast-paced environment. Bringing strong clerical, written, and verbal communication skills to provide effective support to the office.

Skills : Communications Skills, Detail-Orientation, Customer Service.

Description :

  • Answered the phone at the front desk to respond to current and prospective guests' needs.
  • Greeted walk-in guests and guests with reservations upon their arrival in a warm and friendly manner.
  • Performed duties in accordance with all credit and cash handling procedures.
  • Resolved customer complaints and answer guest inquiries in connection with hotel services.
  • Arrived to work on time, as scheduled.
  • Attended all required monthly department meetings.
  • Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma In Hospitality Management

Hotel Front Desk Agent Resume

Headline : As a Hotel Front Desk Agent, responsible for efficient checking-in and checking-out procedures as well as providing the highest level of professional and courteous service to guests.

Skills : Microsoft Office, Excellent Verbal, And Written Skills Communication Skills, Multi-Tasking.

Description :

  • Welcomed guests upon arrival in a pleasant fashion and completing checking-in formalities. Performed the identification process and providing courteous.
  • Assisted guests over the phone in booking reservations and making an online payment.
  • Confirmed booking with guests through email, phone calls, and fax.
  • Reviewed account information and charges with guests during check-out.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Greeted, registered, and assigned rooms to guests of the hotel.
  • Registered and processed guests (check-in & check-out) -Assigned rooms -Accommodated guest requests -Experienced in customer service.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma In Hospitality Management