A Program Technician will take charge of providing customer support and also perform various administrative tasks associated with it. Even though the job description varies largely based on the company’s functioning, the Program Technician Resume gives a broad list of these common duties – identifying and assessing the needs of the client, working with the program objectives, organizing and maintaining sensitive documents, accepting and processing payments, determining the customer’s eligibility for the program and providing exceptional customer service.
The most sought-after qualifications for this role include – a very good understanding and knowledge of the undertaken program, familiarity and working knowledge of computer software programs, project management skills and proficiency in delivering presentations. The minimum level of education needed for this post is a bachelor’s degree in the relevant field. Work experience is as well required.
Summary : Dependable, organized and proficient administrative professional with 12 years' experience in supporting case manager and executives to advance operations. Proficient in all Microsoft applications and 8 years of hands on experience accurately utilizing C-IV, Excel, intensive internet systems.
Skills : Press operator, Caregiver, Fast food.
Description :
Managed case loads of 10-50, job placements 43%, assisting in job leads, and training programs, recruitments, intake assessment and job fairs.
Reviewed and revised job searching sheet, master applications, resumes and applications for employment services.
Provided case documentation, determining eligibility, gave presentations, explained details of program's guidelines, made employment referrals and provided resume/application assistance.
Disseminated information and assistance to participates' and public in completing required documents utilized for eligibility.
Maintained accurate documentation and orderly case files for clients receiving services.
Collaborated with professionals and other agencies to generate referrals for social services for clients.
Created MS Word and Excel documents and spreadsheets to verify customers' employment hours.
Experience
10+ Years
Level
Senior
Education
Certificate
Program Technician II Resume
Headline : Motivated individual possessing a strong commitment to quality work and satisfaction. Able to reach out to individuals with excellent interpersonal skills and varied experience in writing letters, placing phone calls, accounting, and attending/heading group meetings. Goal is to keep work and the work of others as easy as can, while satisfying all of responsibilities.
Skills : Microsoft Office, Technician.
Description :
Helped to organize and insure proper distribution of subsidy payments.
Created detailed expense reports using the Excel program as well as requests for capital expenditures.
Prepared, data loaded, and transmitted time and attendance for office of 5 people using a Federal Payroll system.
Completed travel vouchers using Federal Payroll system.
Worked directly with County Executive Director and State Office Program Specialists to provide large subsidy payments to local producers.
Developed close working relationships in a county of over 1500 crop producers and encouraged participation in Farm Bill programs.
Planned and coordinated materials for board meetings, committee meetings, and staff events.
Experience
5-7 Years
Level
Executive
Education
Quine Science
Program Technician I Resume
Objective : Searching for permanent full time employment with the Government, State, County, or a professional well established company that will appreciate work ethic and reward talents and efforts. Ultimate goal would be to establish a career out of the employment acquired.
Skills : Data Entry, Filing , Phone Service , Handling Documents.
Description :
Processed government programs for agricultural producers.
Processed high volume and high payment amounts to producers.
Specifically in charge of Loan Deficiency Program, and worked on Disaster Programs.
Audited files of programs, Reproduced and updated Arial plat maps and entered track land data.
Registered Producer's land on maps and entered updated data into computer.
Communication with all producers, colleagues, and directors.
Attended meetings took and produced minutes thereof.
Attended conferences for updated program information and reported back and informed staff of program information, rules and regulations.
Experience
2-5 Years
Level
Junior
Education
Diploma
Program Technician I Resume
Headline : Wishing to obtain a challenging position that allows me to utilize strengths and experience to gain new knowledge that will give the opportunity for advancement in career goals.
Skills : Accounts Payable, Accounts Receivable, Human Resources.
Description :
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Assisted in the day to day operation of the unit.
Assisted with coordination and monitoring of workflow.
Processed staff time on 674 time sheets and reporting time to supervisors.
Processed absent non-supporting parent information using the departments automated Name Index, the Department of Justice Master Name Index, and the Automated Criminal History system for the departments child support unit.
Accessed the Mapper system to analyze and retrieve confidential information.
Created and wrote procedure manuals on the systems.
Experience
5-7 Years
Level
Executive
Education
Business Law
Program Technician I Resume
Headline : Worked with the Program Technician for a little over a year and learned more than ever thought possible. Work great with other coworkers and customers.
Skills : Microsoft Office.
Description :
Ensured paperwork and electronic documentation is always clear, consistent, and complete.
Ensured the physical and emotional safety of our clients by providing a positive environment.
Monitored clients to ensure a safe environment, record behaviors, and issues through email/com log system.
Updated tech notes during shift recording client activities, a general state of well being, attitude, behavior, and anything of importance to their program.
Dispensed medications properly per the mirror procedures.
Completed new client intakes, including proper paperwork, orientation, and record medications.
Collaborated with engineers in order to program a variety of wireless solution firmware onto.
Experience
5-7 Years
Level
Executive
Education
Medical Terminology
Program Technician/Coordinator Resume
Summary : Seeking an opportunity to put extensive work and education experience to use and obtain both a challenging and rewarding career.
Skills : Medical Coding, Medical Terminology, Medical Records.
Description :
Assessed, verified, and organized producer certifications.
Undertook the responsibility of administering material for FSA 426's.
Loaded certifications and changes on the IBM AS/400.
Successfully helped with the disposition of record materials.
Aided producers with sign up on the DCP/ACRE program.
Provided customer service with producers at the front counter.
Controlled the contracts and conservation plans for the U.S.D.A Conservation reserve program.
Experience
7-10 Years
Level
Management
Education
Business Management
Sr. Program Technician Resume
Summary : Program Technician is responsible for the installation, testing and support of software applications. This includes hardware and software installation, configuration, troubleshooting and support of applications.
Skills : Autocad, Microsoft Office, Microsoft Project.
Description :
Worked on stolen vehicle database and other various databases.
Answered phone calls about altering database and assisting.
Worked with various police departments throughout California.
Covered information within CA as well as nationwide.
Filed any necessary paperwork pertaining to cases processed.
Reviewed records inputted by law enforcement agencies for errors.
Maintained error rate of 2 percent or less by reviewing self and co-workers work.
Experience
7-10 Years
Level
Senior
Education
Associate In Drafting
Jr. Program Technician Resume
Headline : Highly qualified Program Technician with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office, Excel, Social Networking, Email Marketing, Clerical, Transcription, Customer Service Skills, Administrative Assistant, Medical Coding, Medical Terminology, Medical Records.
Description :
Coordinated job postings & create job postings for employers, contact employers and explain program benefits and requirements.
Provided case documentation, determining eligibility, makes presentations in programs and services to potential employers and community organizations, explaining processes, and making referrals.
Responded to requests for information from the general public, internal departments, employees and employer.
Did vendor shows, community and outreach presentations.
Performed paraprofessional activities in support of a program.
Issued authorizations for approved services, benefits, and social services.
Verified the accuracy, completeness, and timeliness of the submission of documents used to conduct an annual review and financial eligibility of applicants.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Program Technician/Analyst Resume
Headline : Administrative and executive support professional, program and project manager with over 20 years experience, communications expert with training, administration and troubleshooting expertise as it pertains to operational, information, event and customer service.
Skills : Microsoft Office, Quickbooks, Adobe, Accounts Payable, Accounts Receivable, Logistics, Purchasing, Auditing, Billing, Travel Arrangements, Human Resources, Inventory, Typing, Ten Key, Money Handling, Compliance, Sales.
Description :
Processed conversion systems using the Cost Share Software system and tracked program data in automated systems; collected and organized data, updated Crop Acreage in the Crop Acreage Reporting System as well as farm records.
Assessed environmental emergency and administration Haying and Grazing processes; completed all requirements in AG Learn.
Operated the IBM system 36 and PC computers to maintain process and manage automated program forms; learned how to operate the Cost Share Software.
Built and have maintained relationships with farmers and ranchers within Power County.
Established daily work objectives, defined priorities and completed work individually and as part of a team; communicated verbally and in writing with internal employees and external customers.
Administrated assigned programs throughout the assigned region; explained procedures and policies to producers and addressed inquiries they possessed.
Managed return merchandise authorization (RMA) to ensure top satisfaction with clients' needs.
Experience
5-7 Years
Level
Consultant
Education
Diploma
Program Technician/Manager Resume
Summary : Program Technician is responsible for the installation, commissioning, and maintenance of a variety of complex and critical plant equipment. The responsibilities include setting up and commissioning the equipment, performing routine maintenance and troubleshooting, and maintaining records of work completed.
Skills : Customer Service, Planning Skills.
Description :
Cleaned and prepped up documents by removing all staples, clips, brads, tags, flag fasteners, and any foreign objects on documents.
Cover any bar-coding on medical bills with black marker so that scanner will not mistake it as a new claim.
Made sure that documents were faced right side up so that it will be properly scanned.
Repaired frayed end documents by copying pages onto a clean sheet.
Used clear tape to repair small tears, made copied of paper that will not process through Kodak scanner such as onion skin paper or folder covers.
Made copies of scrap paper, posted noted, half sheets, photographs, inside/outside sub-folder covers with information.
Updated and created spreadsheets of claims using word processor excel by looking up on company program called ECF (electronic claims file) separated file claims for process from yeses to no's.
Prepared macro codes on excel to formation bar codes for proper scanning.
Experience
7-10 Years
Level
Management
Education
General Education
Program Technician/Analyst Resume
Objective : Seeking a position that utilizes the skills I have acquired through education and past experience. Capable of working under pressure, and able to work well alone, as well as with others.
Skills : 70+ wpm typing, Microsoft Office, Spreadsheet, and several commendation letters from previous clients and customers.
Description :
Created the need for temporary assistance at the County office.
Performed all duties as directed within the office environment.
Greeted and processed information received by mail, email and in-person and making sure each customer is serviced in a timely manner by the correct individuals.
Coordinated with staff to keep daily operations running smoothly.
Communicated, both verbal and in writing, to landowners and producers, is paramount to the position.
Updating adjusted gross income forms for each year for each producer as well as accurately filing and maintaining records and reporting information to the Internal Revenue Service.
Responsible for accurately updating each years' sign up information into the computer system.
Maintained the financial assignment process sent to the agency from various financial institutions.
Experience
2-5 Years
Level
Junior
Education
Diploma
Program Technician Resume
Headline : Believes in teamwork, professionalism, and a positive attitude. Possess leadership and analytical skills. Hard working and dedicated with a strong work ethic. Initiative to learn and succeed. Utilize ability to work both individually or in a team to achieve the company's goals.
Skills : Administrative, Management Experience, Human Resource.
Description :
Reviewed and submitted payroll related documents, prepares and transmits T&A records, conducts leave audits, explains personnel options and benefits to co-workers, prepares and submits personnel action requests Prepares and submits travel documents.
Studied administrative notices, handbook amendments, Brochures, other materials in order to explain new or revised options and benefits to co-workers.
Maintained and updates personnel, leave, and travel records.
Performed budget and financial management duties for the County Office.
Analyzed past expenditures and Provides input to the CED in preparing budget projections and administrative expense allocation requests.
Maintained allocation controls and monitors budget activities to ensure allocations are not exceeded.
Notified CED of potential shortfalls or other budgetary situations and makes recommendations to avoid Potential problems.
Experience
5-7 Years
Level
Executive
Education
Agribusiness
Lead Program Technician Resume
Summary : Self-directed individual who can work well on cross-functional teams. Self-starter and extremely goal oriented.
Skills : Direction and collaborative work style Professional and helpful attitude.
Description :
Worked independently to advise elderly clients on various programs.
Supervised and trained staff to assist in job activities.
Required to keep accurate records for state reporting and make sure programs were in place according to state and federal guidelines.
Charge of foodservice operations at a meal site that served 40 individuals daily.
Ordered all inventory and was in charge of sanitation procedures and delivery of meals in a safe and compliant manner.
Charged customer satisfaction in the various aspects of the meal service.
Charged with all activities and helped organize crafts, games, special holiday activities, and also organized fund-raisers and special events.
Used problem-solving techniques to assist clients with insurance and activities of daily living.
Experience
7-10 Years
Level
Management
Education
MBA
Associate Program Technician Resume
Summary : To obtain a position that will enable to use strong math skills, educational background, computer skills, life experiences and ability to work well with people.
Daily practices include office and clerical duties such as filing, typing and answering phone calls.
Helped local farmers certify their crops by using the CARS application.
Assisted producers with sign-up for the new farm bill using the ARC/PLC application.
Reallocated of bases and yields is another function of that application as well as making their election into their program of choice.
Completed eligibility requirements for the producers by updating their AGI's by using the Subsidiary application.
Prepared AGI's for mailing to the IRS and then deliver to the post office.
Created or updated producers' files and make changes using the MIDAS Business Partner program.
Experience
7-10 Years
Level
Consultant
Education
Information Systems
Program Technician/Developer Resume
Objective : An entrepreneurial, spirited individual gifted with excellent foresight. Imagine one who can visualize projects from start to finish; gather resources, organize teams and attack with a prevailing purpose to execute on time and on budget.
Skills : Answering phone, Taking messages, Computer skills and all office equipment.
Description :
Responsible for all activities associated with application processing and eligibility determination.
Updated database in a timely manner when there are changes in circumstances or eligibility status.
Received applications, documents and renewals to data enter.
Implemented data entry requirements in a timely manner.
Worked with imaged documents to carry out functions.
Met individual and unit performance goals and standards.
Experience
2-5 Years
Level
Junior
Education
Diploma
Asst. Program Technician Resume
Summary : An innovative customer service professional with years of experience. Able to communicate in a courteous and friendly manner orally and in writing is strong, effective and concise.
Skills : Microsoft Office, Outlook, Internet Explorer, Google, Call Center Experience.
Description :
Assisted customers with transferring vehicle titles from other states or into their name when acquired by the original owner of record.
Performed title transfers for new and used vehicles in dealership bundles.
Took payments for both registering vehicles and obtaining new or renewal driver licenses as well as teaching a 2-day class to provisional prospective minor drivers at the High Schools twice a year.
Handled supervisor calls for people with driver license issuance problems.
Used Computer, records keeping, supervisory duties to inform the customer of his rights or lack of rights.
Developed new templates and rebranded all OPT documents.
Led effort to create an OPT Masthead and Logo in order to brand the team created documentation.
Experience
10+ Years
Level
Senior
Education
AA In Administration
Program Technician Resume
Summary : Experienced Healthcare Professional who excels at making sense of chaos with an even-keeled approach and strong organizational skills. Effectively works with staff at all levels including clinical and non-clinical personnel.
Skills : Medical Contracting.
Description :
Present Developed and proposed a new process to streamline contracting, which was approved by leadership and rolled-out to 30+ departments.
Coordinated with 6 OHSU departments to establish a variety of new contracts and amendments.
Personally responsible for over of payables and receivables annually.
Served as liaison between outside contracts and vendors, governmental agencies, and multiple OHSU departments to appropriately coordinate contractual agreements.
Created a new filing system to organize up to 275 active contracts, amendments, invoices, and related correspondence.
Allows all stakeholders access to this information and has increased the efficiency of inter-departmental communication.
Collaborated with the Center for Women's Health on clinical operations special projects including tracking, reporting, and making recommendations for improving quality metrics and clinical processes related to Press Ganey patient satisfaction scores.
Experience
7-10 Years
Level
Management
Education
MBA
Program Technician/Representative Resume
Summary : Worked for an agriculture based company. During those years learned how crops were raised, harvested, cleaned and packaged for resale. Learned the details for contracts, shares, and payments.
Skills : Microsoft Office Suite, Time Studies, Team Leadership.
Description :
Established new Farms to participate in Farms Service Agency's Programs.
Reviewed and Analyzed documents (Grand Deeds and Leases) to establish ownership and Operators in the Farm.
Trained in Review and Analyze Active Engaged and Payment Limitation (Individual or a Legal Entity which provides a contribution to the farming operation to receive payments).
Reviewed and Sent 941's AGI Forms (Adjusted Gross Income) to IRS weekly in order to received benefits through Farm Services Agency.
Analyzed, Reviewed, and Explained to Producer the ARC/PLC (Agriculture Risk Coverage ARC & Price Loss Coverage) Analyze and Explain Average Yields to Producer for Farm Service Agency Programs.
Analyzed and Reviewed Grand Deeds and Leases between Producers and Landowners to create ARC/PLC contracts.
Analyzed, Reviewed, and Calculated contracts share payments.
Experience
7-10 Years
Level
Executive
Education
BA In Management
Certified Program Technician Resume
Objective : Worked with various employers and learned several types of accounting software. Experience gained will benefit long run.
Skills : Word, Excel, Typing, Word, Powerpoint, Filing.
Description :
Cased repair, case maintenance, research, and escalation repair.
Processed applicants, data entry, renewal, renewal grace, cost-share, change applications, and reevaluations.
Removed duplicate persons, duplicate cases, updating demographic changes to the case and person ids.
Researched multiple cases and persons to determine which to keep or if cases need merging/division/removal also includes termination of individual coverage in order to move clients to a primary health plan.
Determined accurate eligibility and enrollment.
Sensitive information viewed daily (medical, financial records), data entering employment, expenses, contact information and calculating eligibility.
Created a web app to allow employees to create, review and modify time-off requests.
Experience
2-5 Years
Level
Junior
Education
Diploma
Program Technician II Resume
Objective : Seeking a full-time position in the field of nutrition & dietetics that utilizes full potential and offers opportunities for growth and professional development.
Skills : Microsoft Office, Technician.
Description :
Managed and coordinated the USDA curriculum 'Serving Up MyPlate' between print shop, county agents and state office.
Managed inventory worth annually and assist agents with questions.
Received survey evaluations from agents, analyze surveys and create county and statewide reports.
Assisted with the 'Freezer Friends' program - in editing content, recipe testing, and nutrition analysis.
Participated in creating content for 'Introduction to DGA 2010 and MyPlate' online course for county agent's professional development.
Participated in webinars, conferences, training for county agents and professional development.
Assisted associates and professors in developing content as needed.
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