A Product Support Engineer is charged with the responsibility of handling all technical requests raised by the end-users of the company’s products and systems. While specific duties may vary from facility to facility, the following are certain core tasks seen on a well-drafted Product Support Engineer Resume – troubleshooting and resolving errors; logging details for report-drafting, providing customers with updates; assisting engineers in developing and improving processes; contributing to product development; assisting users; preparing technical documentation; suggesting improvements and recommendations to increase efficiency.
Successful Support Engineers possess the following skills and qualifications – technical expertise, strong communication skills; the ability to multitask; strong customer service skills; attention to details; the ability to work under pressure; strong industry knowledge; and a strong understanding of the product they handle. In addition to the above-mentioned skills, a degree in any field related to technology or engineering is mandatory.
Objective : Accomplished systems engineer with a proven ability to develop, test, and implement solutions to complex integrated advanced technical problems. Have led key initiatives that allowed success in aircraft test and development schedules. Recognized as an expert in advanced diagnostic systems and applying computer programming skills to those systems.
Skills : Aerospace Engineer, Systems Engineer, Integration Testing,.
Description :
Performed reliability and integrity support to accommodations, canopy, escape, armament, and life management IPTs.
Evaluated subcontractor proposals; engineering liaison between subcontractors and LMAS; analyzed subcontractor reliability and integrity data, models, qualification test procedures and reports, and verification and validation; coordination and closure of reliability and integrity IMP tasks (FMECA, integrity reports, FRACAS, trade studies) to support successful first flight readiness review, perform statistical analysis and generate modes (as required) for reliability and integrity A&I.
Managed and coordinated input and changes to the Life Management (LM) plan.
Performed an audit of the team FMECAs as the FMECA Team Lead.
Reviewed SDRLs for supplier compliance to reliability requirements.
Oversaw the activities of contractors regarding their SDRL submittals.
Trained other reliability engineers regarding FMECAs and reliability predictions.
Wrote cockpit system FMECAs for CDR.
Interfaced with other company disciplines in the writing of the FMECAs.
Experience
2-5 Years
Level
Junior
Education
BS Electrical Engineering
Sr. Product Support Engineer Resume
Summary : Highly qualified Product Support Engineer with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Provided on-site hardware and application support of MModal and Medquist speech recognition and digital dictation systems integrated with Hospital PACS.
Diagnosed customer concerns making needed configuration changes remotely when necessary.
Installed and configured MModal and Medquist software on customer workstations running Windows XP, Vista and Windows-7.
Trained input, production and system management users in system operation and report generation including frequently used search query links.
Collaborated with client IT and third party vendors to resolve unusual concerns and planned system changes.
Managed projects including world-wide installation, maintenance, applications, and engineering support of optical overlay registration/critical .
Worked as a contractor at general electric (ge) aviation as part of cf6 jet engine high pressure turbine module product support team.
Experience
10+ Years
Level
Senior
Education
Associates Degree
Jr. Product Support Engineer Resume
Objective : An experienced Project Management Professional with demonstrated ability to develop, lead, and collaborate with diverse teams of professionals worldwide in a variety of highly competitive industries. Strong technical and business qualifications with proven track record in: Project, Program, and Product Management.
Skills : Microsoft Office, Solid Works, Repair Development, Continuous Improvement, Process Improvement, Project Management, Fixture/tooling Design.
Description :
Wrote engineering change orders, component requests and test procedures.
Evaluated electrical systems, products, components, and applications by designing and conducting research programs; applying knowledge of electricity and materials.
Confirmed systems and components' capabilities by designing testing methods; testing properties.
Verified printed circuit board cross-section thickness and impedance reports for approval of printed circuit board vendors.
Worked on layout design on product using OrCAD CADENCE.
Prepared product reports by collecting, analyzing, and summarizing information and trends.
Provided engineering information and by answering questions and request.
Experience
2-5 Years
Level
Junior
Education
Master Of Science
Product Support Engineer III Resume
Summary : To gain the opportunity to make significant contributions on an engineering team. Seeking to grow in experience and develop skills as a mechanical engineer.
Skills : Citrix, Windows Server 2008, Windows 2003, Microsoft Office, Netscaler.
Description :
Developed Small Group Training in Publisher, HTML, OLE on the network, and Word/WordPerfect comparisons, Developed Team and Technical Product Web Pages.
Participated in beta testing of MSN, Windows 95, Publisher 97, Office 97.
Troubleshoot hardware, software and permission issues with the performance/installation of their software ImageNow Follow-up with customers on every .
Documented all reportes support issues per documentation standards Use of GotoMeeting and Webex to help connect remotely to clients computers and help .
Assured product quality by designing electrical testing methods and testing finished-product system capabilities.
Collaborated with test engineers, electrical technicians, product managers, quality engineers and assembly personnel on enhancement of product.
Worked with Sales and Customer Service departments to customize existing products in order to meet urgent demands for high dollar jobs then .
Experience
7-10 Years
Level
Management
Education
BS
Product Support Engineer II Resume
Summary : Experienced and Knowledgeable Service Engineer with a proven record of performance PROFILE and results in customer-driven environments. Highly effective in identifying customer needs and implementing solutions. Strong electrical, and electrical hydraulic systems expertise. Adept at building trusted relationships with customers and dealers.
Skills : Citrix, Windows Server 2008, Windows 2003, Microsoft Office, Netscaler.
Description :
Worked with Sales and Customer Service departments to customize existing products in order to meet urgent demands for high dollar jobs then .
Responsible for all field service activities for this manufacturer of Storage systems for VMS, AS/400 and UNIX Systems Responsible for design and .
Provided national & International Support for all AS/400 & UNIX Storage Systems.
Supported the following - - operating systems: windows 95/98/nt/2000/xp, unix (solaris, hp/ux, aix), linux - networking: tcp/ip protocol, ethernet, wan, ldap, active directory, novell - hardware: installation & configuration (scanners, printers, scsi cards/devices).
Collected data for failure analysis.
Worked with lab to coordinate hardware testing.
Prepared documents and presentations for management, the faa, and customers.
Experience
10+ Years
Level
Senior
Education
Business
Product Support Engineer I Resume
Summary : Responsible for all field service activities for this manufacturer of Storage systems for VMS, AS/400 and UNIX Systems Responsible for design and .
Skills : CAD, Solidworks, C++, Microsoft Word, Microsoft Excel.
Description :
Installed, configured and maintained networks in a Windows, Unix, Linux, VxWorks environment.
Configured web based voice and video conferencing.
Provided remote upgrades, installs and troubleshooting to customer satisfaction.
Managed technical engagement with assigned strategic customers, including: o Case workload management and follow-up.
Managed internal escalation to team members on behalf of the customer.
Provided national & International Support for all AS/400 & UNIX Storage Systems.
Supported sales, manufacturing and engineering with existing products, including problem-solving, equipment upgrades, design improvements.
Experience
10+ Years
Level
Senior
Education
Electronics
Assistant Product Support Engineer Resume
Objective : Diverse background and wide-ranging expertise in the realm of Healthcare and Information Technology. It is goal to continue to learn and lend knowledge, providing value and meaningful impact on both an organization level as well as a personal one.
Answered, evaluated and prioritized incoming telephone, voice mail, and internal requests for assistance from users working in hospital environments.
Included hardware, software, networking, customer service, and other computer-related technologies.
Lead user through diagnostic procedure to determine source of errors.
Setup networks remotely using RAS and Pcanywhere.
Remotely uploaded drivers, proprietary software, patches and VB scripts to hospitals, regarding troubleshooting, upgrades and system failures.
Worked with field Engineers, configuring, troubleshooting and maintaining hospital Interfaces (HBOC, Cerner, Omega, Meditech, Reflections, Pharmakon, and SMS).
Worked with Pharmacy staff and Hospital Information Departments on the clinical end to interface Meditech with Pyxis proprietary systems, in the areas of data importing, screen scraping, reporting and development of connect string variables.
Experience
2-5 Years
Level
Executive
Education
Biology
Associate Product Support Engineer Resume
Headline : Over 13 years experience in the Healthcare IT arena. Special expertise integrating PACS with Epic, Radiant, Ambulatory as well as a plethora of other Clinical and IT systems. Currently exploring opportunities and possible avenues to grow experience as well as contribute talents with new employers.
Worked with Field Engineers and Hospital Information Departments on the billing end to setup ini files on Pyxis proprietary Interfaces for sorting or blocking of billing information sent back to Meditech systems.
Supported sales, manufacturing and engineering with existing products, including problem-solving, equipment upgrades, design improvements and .
Responsible for onsite installation and configuration of a new performance management software product.
Worked as a contractor at general electric (ge) aviation as part of cf6 jet engine high pressure turbine module product support team.
Performed troubleshooting on psis document imaging, management, and workflow software products.
Provided frontline product support for incoming phone, email and web based support requests.
Rapidly learned new technology, including our document imaging suite of products.
Experience
5-7 Years
Level
Executive
Education
Entomology In Biology
Assistant Product Support Engineer I Resume
Objective : Bachelor of Science, Computer Information Systems. Siemens - Software Implementation Coordinator - OpenScape, SuSE Linux. Siemens - Sr. Software Support Engineer - SIP, VoIP, Linux, Cloud Computing . TEKsystems - ExxonMobil - Technical Support Analyst - Lotus Notes, Windows Verizon - Migration Support Engineer with emphasis on AIX and Citrix.
Skills : Certified FAA Repairman for Aerocontrolex Excellent.
Description :
Provided the distributers by the spare parts price list.
Issued spare parts orders to the warehouse.
Ordered special spare parts from OEM.
Attracted new clients.
Prepared marketing & sales report Provide the client with the latest technical information & prices.
Responsible for onsite installation and configuration of a new performance management software product.
Designing automated workflow processes using process automation tools.
Experience
2-5 Years
Level
Executive
Education
Mechanical Engineering
Product Support Engineer Resume
Objective : Over 19 years of experience in data networking operations and help desk analysis, UNIX and Windows Administrator. Provided customer support for networks, hardware, software, and applications. Hands-on experience with Cisco, 3com, Bay, Nortel and Cabletron routers, hubs, switches, VPN, F5 BIG-IP load balancer, SAN, Firewall, intrusion detection.
Skills : Office 365, Exchange Server, Outlook, Lync/Skype For Business, Windows Xp, Windows 7, Windows 8, Office Administration.
Description :
Handled customer support calls, helping client to trouble shoot the problem for company product and computer operating problems with networking issues on client site.
Coordinated call notifications and reports to provide detailed problem documentations.
Provided phone support for company products and 3rd tier support for more mature products.
Collected data for failure analysis, worked with lab to coordinate hardware testing, and prepared documents and presentations for management, the FAA,.
Experienced with harness design, development and testing.
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