Hotel Front Desk Clerk Resume Samples

The Hotel Front Desk Clerk will perform various tasks including – registering guests, managing guest reservations, and providing guests information about rooms and rates. A well-drafted Hotel Front Desk Clerk Resume will mention the following core duties – performing check-ins and check-outs; managing online and phone reservations; informing customers about payment methods; verifying the card authenticity; registering guests by collecting necessary information, welcoming guests upon arrival, responding to client’s complaints; and liaising with the housekeeping team.

To provide a pleasant and memorable stay for the guests, the clerk must possess the following skills – proven work experience, experience in using hotel reservations software, customer service attitude, a strong understanding of travel planning website; cash handling skills and excellent interpersonal and communication skills. As far as formal qualifications are concerned, employers want at least a diploma in hotel management.

 

Hotel Front Desk Clerk Resume

Objective : As an administrative support professional will offer versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapt to change, work independently, and exceed expectations.

Skills : Office Skills: Office Management, Records Management,.

Description :

    1. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to the guest.
    2. Quickly became a trusted assistant known for "can-do" attitude, flexibility and high-quality work.
    3. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
    4. Greet, register, and assign rooms to guests of hotels or motels.
    5. Verify customers' credit, and establish how the customer will pay for the accommodation.
    6. Keep records of room availability and guests' accounts, manually or using computers.
    7. Compute bills, collect payments, and make change for guests.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Information Technology


Hotel Front Desk Clerk Manager Resume

Summary : Highly qualified professional offering superb decision making skills, judgment, and outstanding initiative. Provide effective results using superlative management, critical thinking, and analytical skills to accomplish a wide array of responsibilities.

Skills : Some computer skills, Customer Service Skills, Money Handling.

Description :

    1. Make reservations for individuals checking into base lodging.
    2. Processed all credit card and cash transaction to insure customers were charged accurately.
    3. Instituted quality control checks ensuring that only authorized individuals used government quarters.
    4. Prepared daily cashier's reports, daily activity reports, and consolidated daily activity when required.
    5. Trained fellow associates, on customer service inactions, greetings and the proper handling of complaints.
    6. Developed a comprehensive checklist that insured all guest needs were met.
    7. Received accolades for outstanding customer service, which led to numerous awards for the customer service operation.
    8. Administer oversight of customer check-out procedures, ensuring prompt turnaround of rooms for new on-time occupancy.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Hotel Management


Hotel Front Desk Clerk II Resume

Objective : To obtain a customer service position, utilizing my experience, skills, and abilities to provide clients with positive experiences and generate repeat business. Ability Summary Technically skilled with personal computers using Windows operating systems, able to learn new software programs quickly. Fast learner who picks up on things easily and accepts new challenges and responsibilities. Focused worker who is able to complete assignments in fast-paced environments and provide outstanding customer service.

Skills : Typing 60 Wpm, Knowledge Of Microsoft Office.

Description :

    1. Makes reservations for incoming guests based on room availability.
    2. Interviews incoming guests to determine room assignment.
    3. Assists clientele in the completion of required forms and registration cards.
    4. Uses varied and advanced functions of word processing software to create, format, modify, edit and print a variety of letters, reports, memos and other textual documents.
    5. Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys.
    6. Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits.
    7. provide miscellaneous clerical support and to serve as the initial customer service point of contact for the office.
    8. Utilizing typing skills and a knowledge of office automation hardware and software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Criminal Justice

Hotel Front Desk Clerk I Resume

Objective : Seeking employment that will utilize my passion and training for customer service and front office management. Wanting to learn and thrive in the field of customer satisfaction. Self-motivated, goal oriented, communication and customer service skills. Drive for results and creating an exceptional personal experience for customers. Works well independently and in a team environment.

Skills : Microsoft Office, Call Center, Customer Service Skills, Office Management, Hospitality, Manager.

Description :

    1. Provide exceptional customer service to Hotel guests and ensure the highest level of customer satisfaction.
    2. Ensure that established standards of communication, policies, and procedures are met.
    3. Answer telephone calls for reservations, transfer calls, and take messages for guests and hotel staff.
    4. Check guests in and out and make future reservations when needed.
    5. Post and rebate room tax and other miscellaneous charges to guest accounts.
    6. Administer hotel guest payment policies.Enter reservations and cancellations into the computer while noting special requests.
    7. Maintain hotel key security system and safety deposit boxes.Make daily cash deposits.
    8. Maintain daily inventory of available rooms.Run shift reports accounting all credit card and direct billing totals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Asst. Hotel Front Desk Clerk Resume

Summary : To be a part of a successful company, and obtain a position as a team-player in a people-oriented organization, while maximizing my skills in a challenging environment to achieve company goals.

Skills : Writing Skills, Bookkeeping, Scheduling, Customer Service, Making Reservations, Answering Phones, General Housekeeping, Organizational Skills.

Description :

    1. Ran the hotel front desk area by answering phones, making hotel reservations for guests, checking in and out hotel guests.
    2. Providing guests with the proper rooms to fit their needs and make them feel at home.
    3. Calculating kitchen staff tips on a daily basis.
    4. Calculated daily bus schedules arrival and departure at the hotel bus depot.
    5. Basic housekeeping in the hotel lobby area between guests arrivals and departures.
    6. Made sure the guest hotel accommodations area was neat and clean with fresh hot coffee and snacks.
    7. Filed all hotel guest reservations into a log book.
    8. Distributed guests with room keys and answered general questions about hotel restaurant food, gift shop area and bar hours and services, along with town recreation among their stay at the hotel.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelor Of Science

Hotel Front Desk Clerk Resume

Objective : To bring many years experience coupled with customer service, leadership and organizational skills to a challenging professional environment with enormous growth potential.

Skills : Word, Excel, Powerpoint.

Description :

    1. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    2. Receive payment and record receipts for services.
    3. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    4. Hear and resolve complaints from customers or the public.
    5. Analyze data to determine answers to questions from customers or members of the public.
    6. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
    7. Keep a current record of staff members' whereabouts and availability.
    8. Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Hotel Front Desk Clerk/Supervisor Resume

Objective : Seeking a competitive and challenging environment where I can serve your company and establish an enjoyable career for myself. Being taught new skills to better improve myself for your company.

Skills : Quality Control, Management.

Description :

    1. Check in customers, process credit card payments, make individual and group reservations, reconcile end of day reports, housekeeping as needed, laundry, send and receive faxes.
    2. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    3. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    4. Hear and resolve complaints from customers or the public.
    5. Transmit information or documents to customers, using computer, mail, or facsimile machine.
    6. Schedule appointments and maintain and update appointment calendars.
    7. Analyze data to determine answers to questions from customers or members of the public.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Hotel Front Desk Clerk/Executive Resume

Objective : Hard worker and quick learner; I put a lot of pride and integrity in my work. I'm customer oriented and I multi task with excellent customer service.

Skills : Microsoft Office, SMS Visual Host, Photoshop/Pixlr, Adobe Illustrator.

Description :

    1. Checkout hotel guests and ensure they have been given a receipt should they need one.
    2. Take and post payments from guests and keep track of an assigned bank/cash drawer given to the hotel staff by the cashier's cage each day.
    3. Pull all registration cards from the files that are checking out for that day and file away all registration cards for the guests checking in.
    4. Give courtesy calls to guests after check-in and handle any and all guest issues that arise to ensure satisfaction.
    5. Check and respond appropriately to any and all necessary office emails.
    6. Maintain cleanliness in the hotel desk area and back offices.
    7. Ensure that all departures have been thoroughly checked out of the system before the end of the shift.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Computer Science

Hotel Front Desk Clerk/Manager Resume

Summary : To obtain a full-time position in the administrative/cerical field where I can expand my skills. Secure a position with a well-established organization with a stable environment that will enable the use of my strong organizational skills, Microsoft expertise, and ability to work well with people.

Skills : Knowledge With Microsoft Word, Microsoft Excel, And Microsoft PowerPoint.

Description :

    1. Answer telephone calls from guests seeking to make or cancel hotel reservations.
    2. Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.
    3. Provide guests with access to hotel services and ensure that mail, faxes and packages are delivered in a timely manner.
    4. Deal with irate guests and find ways to resolve issues to the customers satisfaction.
    5. Provide information on restaurants or entertainment within the local area.
    6. Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
    7. Upon checkout, agents calculate the guest's final bill and collect payments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Healthcare Management

Associate Hotel Front Desk Clerk Resume

Objective : Over 2 years experience as a hotel front desk clerk at a popular resort. Currently work as a Case Manager in the Mental Health field. Looking for a part-time evening and/ or weekends as a hotel desk clerk.

Skills : Microsoft Office, Typing, Integrated Computer Systems, Advanced Integrated Computer Systems.

Description :

    1. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    2. Receive payment and record receipts for services.
    3. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    4. Hear and resolve complaints from customers or the public.
    5. Transmit information or documents to customers, using computer, mail, or facsimile machine.
    6. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
    7. Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General Education

Hotel Front Desk Clerk/Representative Resume

Objective : A personable and enthusiastic Customer Service professional who is an expert at finding out what people really want. A genuine team player who is comfortable dealing with customers and resolving any issues they may have. Track record of exceeding service expectations by improving response times to customer inquiries, orders, and questions.

Skills : Foreign Certificates, Hygiene certificate, Minced Regulation.

Description :

    1. Deal with advanced reservations, took bookings and fulfilled particular requirements.
    2. Efficiently deal with check-out of guests.
    3. Responding to emails and electronic reservations, greeting guests upon arrival with a friendly manner, checking in guests.Providing customer service and answering questions to ensure customer satisfaction.
    4. Handle a variety of country currencies/debit/credit vard transactions.Manage Cash register transaction.
    5. Cooradinate all aspects of hotel mail incoming and outgoing.
    6. Managed 30 employees duties and shift responsibilities.
    7. Coordinate with various service areas of hotel to ensure proper function of those areas.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Hotel Front Desk Clerk Resume

Summary : To secure a position as Field Sales Representative with established firm in which I can continue to grow and excel in this field for the good of the company.

Skills : Field Sales, Customer Service.

Description :

    1. Welcome and register guests and offer them services and room rates.
    2. Assisted guests with common services and answered any general questions.
    3. Handle guest check in and checkouts professionally and in a welcoming and specialized manner.
    4. Make reservations over the phone and confirm them by providing call back services Make changes and confirm reservations by means of the Lodging Management Systems.
    5. Perform cleaning and maintenance tasks on the front desk.
    6. Offer guests advice on local shopping and restaurants areas.
    7. Represented the Hotel in regard to guest complaints and situations that require instant action.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Higher Diploma