Airline Reservation Agent Resume
Summary : As an Airline Reservation Agent assist customers with booking flights, issuing tickets, and resolving issues related to their travel plans. Understand the airline ticketing procedures and have a passion for delivering exceptional service to travelers.
Skills : Customer Service, Attention to Detail., Flight Reservation Systems
Description :
- Assisted customers in person, over the phone, and via email with flight reservations and ticketing inquiries.
- Provided accurate information regarding flight schedules, fares, policies, and procedures.
- Resolved customer complaints and concerns in a professional and timely manner.
- Processed flight reservations, changes, cancellations, and upgrades using the airline's reservation system.
- Issued tickets and collected payments from customers according to established procedures.
- Verified passenger information and travel documents to ensure compliance with airline regulations.
- Promoted and sold ancillary products and services, such as travel insurance, seat upgrades, and additional baggage allowances.
Experience
10+ Years
Level
Management
Education
High School Diploma
Airline Reservation Agent Resume
Headline : As an Airline Reservation Agent identifying opportunities to upsell and cross-sell based on customer needs and preferences. Exceeding sales targets and performance metrics set by the Ticketing Supervisor.
Skills : Technical Proficiency, Problem-Solving., Customer Service, , Communication Skills
Description :
- Maintained accurate records of ticketing transactions, payments, and customer interactions.
- Prepared and distributed flight itineraries, boarding passes, and other travel documents.
- Assisted with general office duties, including filing, data entry, and inventory management.
- Adhered to airline policies, procedures, and regulatory requirements at all times.
- Ensured compliance with security protocols and passenger screening processes.
- Kept informed about changes in airline regulations and industry trends.
- Collaborated with other airline departments, including reservations, operations, and ground staff, to ensure seamless customer service.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Airline Reservation Agent Resume
Objective : As an Airline Reservation Agent supported and assisted colleagues during peak periods, special events, and emergencies. Assisted customers with their travel needs.
Skills : Multitasking, Knowledge of Airline Reservation Systems, Multitasking, Customer Service
Description :
- Booked flights, issued tickets, and provided support for any reservation-related inquiries or issues.
- Assisted customers in booking flights, including providing information on available airlines, flight schedules, and fares.
- Processed ticket reservations and issued electronic and paper tickets using Global Distribution Systems (GDS).
- Handled ticket modifications and cancellations, including rebooking flights and calculating refund amounts.
- Provided exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations.
- Collaborated with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers.
- Kept updated with industry trends and airline policies to provide accurate and timely information to customers.
Experience
0-2 Years
Level
Fresher
Education
High School Diploma
Airline Reservation Agent Resume
Objective : As an Airline Reservation Agent followed standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction.
Skills : Time Management, Sales Skills., Customer Service, Sales Skills
Description :
- Managed ticket reservations, providing excellent customer service, and ensuring a smooth booking experience for our passengers.
- Handled a variety of ticketing tasks, from booking flights and processing payments to handling customer inquiries and resolving issues.
- Managed flight bookings and reservations for passengers, ensuring accuracy and efficiency in the booking process.
- Provided exceptional customer service by addressing inquiries, assisting with travel arrangements, and resolving any ticketing issues.
- Handled payment transactions, issued receipts, and ensured that all payments were processed securely and accurately.
- Assisted passengers with travel documentation requirements, including visas, passports, and other necessary travel documents.
- Provided up-to-date information on flight schedules, fares, and travel policies to passengers.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Airline Reservation Agent Resume
Headline : As an Airline Reservation Agent addressed and resolved any issues or complaints related to ticketing, ensuring customer satisfaction. Maintained accurate records of all transactions, bookings, and customer interactions in the ticketing system.
Skills : Crisis Management, Conflict Resolution., Communication, Time Management
Description :
- Worked closely with other ticketing agents, travel consultants, and airline staff to ensure seamless operations and excellent customer service.
- Processed all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
- Accommodated and documented special requests and answered questions about property facilities/services and room accommodations.
- Followed sales techniques to maximize revenue.
- Indicated special room reservation types (complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Followed proper escalation procedures when addressing guest concerns.
- Followed all company policies and procedures, and ensured uniform and personal appearance were clean and professional.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Airline Reservation Agent Resume
Summary : As an Airline Reservation Agent maintain confidentiality of proprietary information, protect company assets, and protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and assist individuals with disabilities.
Skills : Emotional Intelligence, Adaptability., Communication, Customer Service
Description :
- Responsible for speaking with others using clear and professional language, answering telephones using appropriate etiquette.
- Developed and maintained positive working relationships with others, and supported the team to reach common goals.
- Listened and responded appropriately to the concerns of other employees.
- Complied with quality assurance expectations and standards.
- Moved, lifted, carried, pushed, pulled, and placed objects weighing less than or equal to 10 pounds without assistance.
- Performed other reasonable job duties as requested by Supervisors.
- Supported the sales team with ticketing-related tasks and provided administrative assistance as required.
Experience
7-10 Years
Level
Consultant
Education
High School Diploma
Airline Reservation Agent Resume
Headline : As an Airline Reservation Agent responsible for domestic and international ticketing, possess strong customer service skills, and demonstrate a keen attention to detail. Involved in managing all aspects of ticketing, including bookings, cancellations, and modifications, while ensuring a seamless and enjoyable travel experience for our clients.
Skills : Organizational Skills, Numerical Skills., Customer Service
Description :
- Handled domestic and international flight bookings, cancellations, and changes.
- Provided accurate fare quotations and itinerary options to clients.
- Used computerized reservation systems (CRS) and global distribution systems (GDS) to process ticketing transactions.
- Ensured compliance with airline regulations, tariffs, and company policies.
- Assisted clients with travel-related inquiries and provide exceptional customer service.
- Resolved ticketing issues and coordinated with airlines and other travel partners as needed.
- Kept up-to-date with airline schedules, fare rules, and travel industry trends.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Airline Reservation Agent Resume
Objective : As an Airline Reservation Agent maintained accurate records of all ticketing transactions and client interactions. Assisted our customers with their flight booking needs.
Skills : Knowledge of Travel Regulations, Cultural Sensitivity., Customer Service, Attention to detail
Description :
- Checked the availability of accommodation on the customers’ desired travel dates.
- Processed payments and sent confirmation details to customers.
- Sorted out any issues that may arise with bookings or reservations.
- Responsible for Selling and promoting reservation services.
- Answered any questions customers might have about the reservation process.
- Provided support to customers who may need to amend or cancel a reservation.
- Utilized CRM software to track customer interactions and enhance service delivery.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Airline Reservation Agent Resume
Headline : As an Airline Reservation Agent provides excellent customer service by addressing inquiries and resolving issues related to reservations.
Skills : Training and Mentoring, Technical Support., Reservation Management
Description :
- Handled incoming reservation requests via phone, email, or online platforms.
- Confirmed reservations and sent confirmation details to customers.
- Coordinated with other departments to ensure the availability of rooms or services.
- Managed cancellations and modifications to existing reservations.
- Maintained accurate records of reservations and customer information.
- Utilized Global Distribution Systems (GDS) such as Amadeus, or Galileo to make flight reservations, issue tickets, and manage bookings.
- Ensured accuracy in ticket issuance, including verifying passenger information, flight details, and pricing.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Airline Reservation Agent Resume
Summary : As an Airline Reservation Agent responsible for staying updated with airline regulations, fare rules, and industry trends to provide informed assistance to clients.
Skills : Marketing and Promotions, Feedback Management., Technical Proficiency, Ticketing Systems
Description :
- Collaborated with other team members to streamline ticketing processes and improve efficiency.
- Resolved any issues or discrepancies related to ticketing and bookings promptly and professionally.
- Assisted with other duties as assigned by the management team.
- Assisted and advised customers who may be choosing from a variety of options.
- Made reservations for customers based on their various requirements and budgetary allowances.
- Managed ticketing systems and ensured smooth operations for events or travel.
- Provided excellent customer service in ticket booking and inquiries.
Experience
10+ Years
Level
Management
Education
High School Diploma
