Ticket Agent Resume Samples

A Ticket Agent makes and confirms reservations and sells tickets. Working for transportation agencies such as bus companies, railroads, airlines, and steamship lines, the agents will book confirmed tickets as needed by the customer. A well-drafted Ticket Agent Resume indicates the following duties and tasks – arranging reservations and routing for passengers; examining passenger ticket or pass to direct passenger, planning routes and computing ticket cost, reading coded data on tickets, assisting passengers who need special assistance, selling travel insurance, and announcing arrival and departure information to general public over speaker or audio systems.

The most sought-after skills for the post include the following – the ability to display patience in stressful situations, problem-solving skills and ability to easily placate angry passengers, flexibility with work timings; and a professional outlook. Ticket Agents need a high school diploma and be familiar with automated ticket booking systems.

Ticket Agent Resume

Objective : Motivated professional with a verifiable record of accomplishments. Highly creative, recognized as a result-oriented and solution-focused individual.

Skills : Leadership, Computer Literacy, Hospitality, Adaptability, Interpersonal Skills, Communication, Time Management, Organization, Customer Service, Research Skills.

Description :

    1. Assists in accurate production sales and distribution of tickets for all entertainment events, casino marketing events, special events, and gaming tournaments.
    2. Maintains a working knowledge of ticketing software and any upgrades.
    3. Maintains a working knowledge of AS400, Arts Pro and Micros.
    4. Effectively handles incoming calls and inquiries regarding ticket availability and provides accurate and thorough information regarding events.
    5. Accurately processes ticket sale transactions via phone calls and in person.
    6. Follows all internal control procedures for cash handling, credit card purchases, and Karat redemption and ensures the integrity of ticket distribution and accountability.
    7. Regularly monitors box office inventory and ticket production supplies and notifies the Manager of shortages.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Certification


Ticket Agent-Travel Counselor Resume

Headline : Seeking to expand the knowledge in the Customer Service and Hospitality Business Industry utilizing leadership skills to succeed.

Skills : Excel And Powerpoint, Sabra, Leadership, Computer Literacy, Hospitality, Adaptability, Interpersonal Skills.

Description :

    1. Assisted in "special projects" assigned by Supervisors or International Service Coordinators.
    2. Responsible for daily cash sales and accountable documents during the course of the day.
    3. Handled numerous types of ticket transactions such as reissues and exchanges of tickets, preparation of tour and group tickets.
    4. Entertained general membership inquiries in regards to credit and deposits of accrued frequent flyer mileage and points earned from partner hotels and car rental.
    5. Issued tickets for Air Travel Reward certificates and locally authorized reservations.
    6. Assisted customers with Lost Ticket Applications, student cards, fares, and travel planning.
    7. Regularly monitors box office inventory and ticket production supplies and notifies the Manager of shortages.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Ticket Agent I Resume

Objective : Seeking to obtain employment where strong customer service skills, professional demeanor, and work experience can be utilized to benefit a company and its clients.

Skills : Answer Phones, Clean Work Areas, and Customer Service.

Description :

    1. Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
    2. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
    3. Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
    4. Maintain computerized inventories of available passenger space and provide information on space reserved or available.
    5. Confer with customers to determine their service requirements and travel preferences.
    6. Examine passenger documentation to determine destinations and to assign boarding passes.
    7. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
    8. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Ticket Agent-Cast Member Resume

Headline : Experienced Ticket Agent versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skills : Leadership, Computer Literacy, Hospitality, Adaptability, Interpersonal Skills, Communication, Time Management.

Description :

    1. Greeted passengers, verified tickets and directed passengers to assigned seats.
    2. Addressed passengers' concerns about delayed and canceled flights and resolved the issue through re-routing and rescheduling flight.
    3. Explained the use of safety equipment and answered passengers' questions. 
    4. Loaded, unloaded and transported cargo weighing up to 75 pounds between terminals and aircraft.
    5. Loaded, stowed and unloaded baggage, cargo, and freight, and submitted completed documentation to management.
    6. Checked air cargo against documentation to identify and resolve any discrepancies.
    7. Relayed updates and information to passengers in a friendly and timely manner.
    8. Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
    9. Maintained a friendly, positive attitude when dealing with distressed passengers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate

Ticket Agent II Resume

Objective : 2 years of customer service with the ability to organize helping customers and work under extreme work pressure.

Skills : Quick Learner, Creative Problem Solver, Critical Thinking, Project Planning, Report Writing, Multitasking, Social Media Knowledge, Strong Work Ethic, Word Processing.

Description :

    1. Determined special assistance needs of passengers.
    2. Directed ground crews in the loading and unloading of aircraft cargo or baggage.
    3. Ensured that all crew members were fully qualified, properly rested, prepared for flight, had all required licenses and certificates in their possession.
    4. Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.
    5. Worked within flight operations to maintain a culture of safety with efficient procedures.
    6. Transported luggage and cargo to various airport locations.
    7. Answered calls daily: addressing customer inquiries, solving problems and providing new flight information.
    8. Ensured all crew members and passengers had complete paper credentials.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
HS

Lead Ticket Agent Resume

Objective : Looking to supplement the retirement income. Would like part-time or full-time position. Dependable, honest, loyal More than 4 years of successful experience in Customer Service with recognized strength in work ethic, communications, problem-solving and troubleshooting. Team player who is a successful multi-tasker with stellar customer service abilities.

Skills : Office Procedures, Faxing, Copying.

Description :

    1. Used computer system and cash drawer to sell bus tickets to passengers requested location using the most efficient route of travel according to time and cost.
    2. Dispatch inbound and outbound buses, collect headcount information from drivers through two-way communications and answer hard-line phones.
    3. Provide customers with information about fares, times and frequency of buses.
    4. Helped people manage time and money while getting them where they needed to be.
    5. High-quality customer service and accountability of money and accuracy of passenger counts.
    6. Processed ticket order forms for regular shows and special shows.
    7. Encouraged patrons to consider season order discounts by buying tickets to other shows.
    8. Process the mail outbox by ensuring correct tickets were inserted and logging the outgoing mail.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
LA

Associate Ticket Agent Resume

Summary : The objective is to gain further education while providing the employer with excellent and dedicated Services as an employee and also challenging Position with opportunity for career enhancement, Advancement, and growth.

Skills : Communication, Merchandising, Business Development, Customer Service, Analytical Thinking.

Description :

    1. Planned routes and cost for travelers, schedules rate using computer booking systems.
    2. Directed passengers to identified gates for loading and unloading.
    3. Provided a formal announcement for departure and arrival information for travelers.
    4. Effectively communicating with the passenger on delayed bags Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    5. Routinely answered customer questions regarding inbound and outbound.
    6. Direct passengers to identified areas for loading according to their pass/ticket information.
    7. Planned routes and costs for travelers, using schedules, rate books, and computer.
    8. Announced Departure and Arrival information using the public address system.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Ticket Agent III Resume

Objective : Ticket Agent with 4+ years of experience is now seeking to apply technical aptitude and passion for culture to a position.

Skills : Leadership Training, Notary Public, Management, Customer Service, Customer Relations, Administrative Support.

Description :

    1. Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
    2. Greeted customers entering the store to ascertain what each customer wanted or needed.
    3. Described product to customers and accurately explained details and care of merchandise.
    4. Politely assisted customers in person and via telephone.
    5. Provided an elevated customer experience to generate a loyal clientele.
    6. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    7. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    8. Built long-term customer relationships and advised customers on purchases and promotions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate

Ticket Agent-Part Time Resume

Objective : Looking for a job with a fast-paced company to utilize the skills and experiences that have developed and with many chances to advance.

Skills : General Office Management, Typing, Filing and Keeping Records, Microsoft Excel, Windows XP.

Description :

    1. Providing customer service to passengers by making reservations, ticketing, issuing vouchers.
    2. Worked closely with Flight Operations to ensure flights are going out on time and all passengers are accounted for.
    3. Controlling flights, providing proper paperwork for CRS and Operations.
    4. Worked well to achieve targets and ensured that all queues and updates are regularly checked.
    5. Handled internal and external calls offering the highest level of customer service.
    6. Issued airline tickets for booking in-line with contracts, monitored and communicated airline schedule changes and flight cancellation.
    7. Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
HS

Jr. Ticket Agent Resume

Objective : Highly enthusiastic customer service professional with 5 years of client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skills : Cash Office, Supervisory, Customer Service, Office Skills.

Description :

    1. Collect and inspect random samples during print runs to identify any necessary adjustments.
    2. Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions.
    3. Verify that paper and ink meet the specifications for a given job.
    4. Start presses and pull proofs to check for ink coverage and density, alignment, and registration.
    5. Prepared & maintained all paperwork for accurate documentation and transmittal records.
    6. Preparation of revenue documentation for refunds and submittal to the Revenue Department.
    7. Feed paper through press cylinders and adjust feed and tension controls.
    8. Load presses with paper and make necessary adjustments, according to the paper size.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certification

Ticket Agent Resume

Objective : Self-reliant and enthusiastic professional with 4 years of experience in the field of customer service. In-depth knowledge of customer service protocols and practices. Well-versed in providing assistance to clients in various aspects and troubleshooting arising problems.

Skills : Warehousing, Communication, Merchandising, Business Development, Customer Service, Analytical Thinking.

Description :

    1. Greeted passengers before and after each flight, answering any questions about scheduled arrivals and departures.
    2. Took payment for any new or additional charges, such as luggage.
    3. Thoroughly checked passenger ids before issuing boarding passes.
    4. Prepared & maintained all paperwork for accurate documentation and transmittal records.
    5. Made departing and arrival announcement over the loudspeaker.
    6. Preparation of revenue documentation for refunds and submittal to the Revenue Department.
    7. Worked closely with ground crew, baggage handlers, flight crew, and additional airport staff to ensure that the passenger arrived at their destination in a safe and timely manner.
    8. Boarded and unloaded passengers in a systematic manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GS