Retail Store Manager Resume
Headline : Accomplished and energetic Retail Store Manager with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Sales, Management and Office Administration.
Skills : Team Leader. Self Motivated. Strong Communication . Attention To Detail.
Description :
- Oversaw the day to day operations of a small retail store including the following items: reconciled monthly sales journals, sales figures, and bank deposits.
- Assisted customers in selecting various bedding related products by qualifying the customer's needs, explaining features and benefit, using tools such as product cut-aways and price comparison sheets.
- Finalized customer purchases by writing orders, covering return policy and giving a general overview of the company's policies and recommendations.
- Gathered and compiled comparison information regarding the pricing, construction, and policies of the company's competitors by shopping the competition in store, through the phone, and through a competitor's given website.
- Ordered and controlled the flow of inventory to assure that the store's most in-demand items were in stock and available in a timely manner.
- Assured the age of stock for both floor models and new inventory didn't surpass the prescribed age in regards to its law tag date.
- Handled customer complaints and inquiries, worked in tandem with the company's customer service manager to resolve warranty and delivery issues.
- Processed and tracked comfort adjustments; worked with customers to resolve other issues using the company's philosophy and general policies as a guide.
- Oversaw the day to day upkeep of the store including but not limited to general housekeeping duties such as vacuuming, dusting, and the general cleaning of the facility.
Experience
5-7 Years
Level
Executive
Education
Bachelor of Science
Lead Retail Store Manager Resume
Summary : A well- mannered, articulate and conscientious person who is able to converse in a most polite and courteous manner. Having a passionate attitude and able to listen attentively. Can contribute extensively to team work and always displaying a willing and a helpful manner.
Skills : Team Building, Team Leadership, Talent Management, Talent Development, Leadership Development, Personnel Scheduling, Incentive Programs, Customer Service, Customer Retention, Field Marketing.
Description :
- Collaborated, strategized, and implemented the rollout of new market-wide sales initiatives.
- Developed, trained, and mentored two sales managers responsible for sales teams of 5 associates.
- Created and implemented a training program to train multiple personnel simultaneously.
- Planned and implemented monthly field marketing events to promote local retail stores.
- Assisted in the creation of an implementation plan of market-wide point of a sale billing system.
- Supported out of market locations in the companywide rollout of new point of sale billing system as subject matter expert.
- Creating and teaching multiple eight-hour professional development classes.
Demonstrated change management skills within the retail environment moving full-time stores to part-time stores.
Experience
7-10 Years
Level
Management
Education
Master of Business
Retail Store Manager Resume
Summary : Experienced Sales Manager with 10-plus years of experience and a proven record of success. Increased sales by 8% over previous year through effective merchandising, quality staff training, and successful implementation of promotions. Decreased shrink by 7.6% through superior customer service skills.
Skills : Window NT, Microsoft Office Suite, Social Networks, Customer First Sales, Inventory Management, Customer Retention, Employee Development, Marketing
Description :
- Effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support.
- Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
- Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
- Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security, and policies.
- Ensure that the store is appropriately staffed and effectively opened and closed each day.
- Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
- Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
- Ensure that all merchandise is presented according to established practices: utilize merchandise fixtures properly, including presentation, product pricing, and signage.
- Ensure the store is adequately equipped with tools necessary to perform required tasks.
Experience
10+ Years
Level
Senior
Education
Diploma
Office Manager/Retail Store Manager Resume
Headline : Retail Store Manager is responsible for the overall operations of their store. This includes the management of all store staff, the supervision of all merchandising and stocking activities, the maintenance of a safe and clean environment for customers and staff, and compliance with all applicable laws.
Skills : Management, Microsoft Office, Sales, Customer Service, Forklift Operator, Hand Tools, Hardware, Troubleshooting, Telecommunications, Repair, Team Building, Data Analysis.
Description :
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Establish and implement policies, goals, objectives, and procedures for their department.
Experience
5-7 Years
Level
Consultant
Education
Diploma
Retail Store Manager (RSM) Resume
Summary : Award Winning Retail Sales Manager seeking a challenging and rewarding position with growth oriented organization that offers the opportunity for advancement. Dedicated sales professional with over 10 years of experience and demonstrated success in retail management, product presentation, and customer service.
Skills : Dispatch, Sales, Customer Service, Recruiting, Transportation Safety And Compliance
Description :
- Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieves financial objectives by preparing a scheduling expenditure; analyzing variances; initiating corrective actions.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales.
- Markets merchandise by studying advertising, sales promotion, and display plans.
- Protects employees and customers by providing a safe and clean store environment.
Experience
7-10 Years
Level
Management
Education
Business
Lead Retail Store Manager Resume
Summary : Demonstrated success driving sales, revenue growth, and providing visionary sales leadership in highly competitive markets. Solid track record increasing sales, expanding market share, product/merchandising presentations, and securing customer loyalty through developing strong personal relationships. Exceptional mentor and coach recognized for ability to recruit, build, and retain top-performing sales teams.
Skills : Customer And Personal Service, Sales And Marketing Administration And Management, Time Management, Active Listening, Judgment And Decision Making
Description :
- Managed multi-store location to achieve all sales, profitability, and customer service objectives.
- Responsibilities included recruiting, coaching, developing, and motivating a high-performing sales team to meet, and exceed, individual and team sales goals.
- This position required establishing metrics, monitoring progress, providing feedback effectively, and making tough personnel decisions when appropriate.
- Made direct customer contact and sales as necessary to meet objectives in a highly competitive environment with rapidly evolving consumer technology.
- Included maintaining operational excellence, p&l management, and visual merchandising in store to create an extraordinary customer experience.
- Led district in value plans, a groundbreaking customer rate plan change, by successfully training, coaching, and driving results in the implementation of a new program.
Developed new inventory catalog, streamlining operations procedure while resolving misnomers from previous operating methods.
Experience
10+ Years
Level
Senior
Education
BS in Management
Retail Store Manager II Resume
Summary : Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success Outstanding communication skills Demonstrates effective leadership skills Works well in a high pressure environment Well organized and efficient Skilled at coaching, encouraging others and developing rapport Proven record of working within a budget Strong training skills Skilled with computer systems and software.
Skills : Management, Business Analysis, Hiring
Description :
- Manages a team of customer operations reps who handle daily customer escalations, retail store support, and indirect team support.
- Continuing retail store training and support includes all new services, features, products, policies, procedures and system upgrades.
- Leads implementation effort for new support, product or retention initiatives or process improvements.
- Develops, implements and continues to improve operational procedures to include monitoring and trouble ticket system, alarms, escalation and resolution procedures.
- Interfaces with corporate support and 3rd party vendor support and ensure proper information flow within the local market.
- Responds to any questions or concerns raised as they relate to the local market's customer operations.
- Designs and improves end-user testing procedures and manages end-user testing for all billing system upgrades and new features and services.
- Manages month-end store inventories and approves inventory reconciliations.
- Interfaces with corporate treasury to ensure local cash controls are adequate and missing payments minimized.
Experience
10+ Years
Level
Senior
Education
Bachelor of Science
Assistant Retail Store Manager Resume
Headline : Currently a store manager for a small box retailer looking for an additional part time job or possibly, for the right offer, another full time retail management position. Areas of expertise include communication, customer service, time management, and decision making.
Skills : Retail Management, Auto Parts, Service Dept
Description :
- Developing and maintaining marketing strategies to meet organizational objectives.
- Conduct customer research, market conditions, competitor data and implements marketing plan changes as needed.
- Manage nationwide marketing, advertising, and promotional staff and all relevant activities.
- Support and facilitate development and implementation of marketing plans.
- Plan and administer the company's marketing budget and keep cost in control.
- Customize materials according to specific market or customer requirements.
- Develop promotional material and distribution train the marketing team for prospective client meetings, presentations, etc.
- Build and develop a marketing team which is competent, commercially astute, dedicated and efficient.
- Manage day to day activity with pr, press and marketing communications agencies focus on the branding principles and tactics through multimedia and advertisement.
Experience
5-7 Years
Level
Consultant
Education
Diploma
Retail Store Manager Resume
Summary : Staff Training and Development Sales Culture Cultivation Resolution-Oriented Recognized Leadership Skills Dependable and Reliable Change Management Excellent time management. Strong understanding and working knowledge of store operations that drive results both in freight processes as well as front line sales. Mentor for district scheduling managers to teach what options drive the results across multiple areas of the business.
Skills : Customer Service, Sales, Training & Development
Description :
- Coached and developed consultants in sales integrity, audit compliance, effective communication accuracy, and revenue awareness.
- Collaborated with peers to develop a growth strategy based on market needs.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Developed processes to create efficiencies and achieve stronger results.
- Hire, coach and evaluate service center personnel based on company performance standards.
- Consistently ranked as one of the top five managers on the customer experience scorecard in the region for the last five years.
- Served as liaison between customers, store personnel and various departments expanding to two states.
- Training and upkeep of general knowledge of products, services, and promotions.
Experience
10+ Years
Level
Senior
Education
Diploma
Sr. Retail Store Manager Resume
Summary : 15 years Retail Management experience 6 months Route Sales experience, punctual and conscientious with stable work history Self-starter and takes initiative to learn new job skills quickly Highly motivated to deliver top quality customer service Possess excellent driving record Preformed customized resets and plan-o-grams Has strong orientation to detail.
Skills : Retail Sales, Retail Management, Salesforce, Cash Handling, Cash Handling, Recruiting, Training & Development, Scheduling
Description :
- Managed retail store; supervised and trained employees while executing daily operations.
- Achieved significant improvements in their productivity coordinated sales promotion activities.
- Managed team to deliver KPIs and compliance throughout the operation, while delivering excellent standards of customer service.
- Ensuring the availability of merchandise and services by approving contracts; maintaining inventories.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Marketing and promoting the business, resolving customer complaints and queries, set up promotional displays and materials, make sure that the business is in compliance with industry standards.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed.Consistently ensure the entire store staff is providing the highest level of service.
Experience
10+ Years
Level
Senior
Education
Diploma
