Basically, a Telecommunications Operator is hired to monitor and operate the equipment related to the telecommunications sector. Some of such instruments include telephone sets with multiple lines, PC – based consoles and TTY/TDD equipment and so on. Other roles and responsibilities are listed on the Telecommunications Operator Resume as follows – responding and routing calls as needed to relevant personnel or department, speaking to callers in a polite and professional manner, answering service-related questions on general or common topics; sending or notifying messages to people and setting up conference calls.
While the exact job duties vary from setting to setting, the needed skills are universally common and include – the ability to manage multiple tasks at the same time, knowledge and experience in using multiple line phone systems; and telephone etiquette. An associate’s degree in a relevant field is mandatory.
Summary : Telecommunications Operator with 10 years background in dispatching and logistics. responsibility and integrity as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills : Microsoft, Computers, Fast learner, MultitaskingTeam player.
Description :
Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Recorded details of calls, dispatches, and messages.
Question callers to determined their locations, and the nature of their problems to determine type of response needed.
Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Maintained access to, and security of, highly sensitive materials.
Provided emergency medical instructions to callers.
Experience
7-10 Years
Level
Management
Education
Certificate
Telecommunications Operator Resume
Summary : Telecommunications Operator who continually maintains a positive attitude while interacting with clients and serves as the primary point of contact for both in-house and external phone queries along with front information desk queries. Organized and efficient in office administration, data organization, multi-line telephone systems, database management, and word processing.
Skills : Phlebotomy, Management, Communication.
Description :
Installed, operated, and performed maintenance on telecommunications equipment.
Messaged formatting and processed incoming and outgoing messages within an automated switching system.
Preventative maintened for computer terminal and devices.
Installed and operated of microcomputers and software.
Participated in preparation and operation of smoke generating equipment.
Operated and maintained identification and detection and decontamination equipment.
Prepared routine correspondence, messages, reports, and forms.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Telecommunications Operator Resume
Summary : Seek a challenging Telecommunications Operator position with an institution that offers growth and opportunity which can utilize effective planning, organizational and communication skills.
Skills : Excellent Communication Skills, Data Entry, Decisive Decision Making In A High-Stress Environment, Creative.
Description :
Effectively performed emergency dispatch call-taking duties in a high volume, high speed communications center, which handles approximately 700,000 calls annually.
Provided communication for law enforcement, fire services, and emergency medical services.
Retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registrations and stolen vehicles.
Read and effectively interpreted maps and information from a computer screen to determine locations and provide directions.
Question callers to determine their location and nature of problem to determine type of response needed.
Learned material and pass required tests for certifications.
Provided emergency medical dispatch instructions to callers.
Experience
10+ Years
Level
Senior
Education
General Studies
Telecommunications Operator Resume
Objective : More than a years' experience as a Telecommunications Operator with recognized strengths in maintaining composure in critical situations, strong multi-tasking skills, and communication skills, strong attendance as well as covering extra shifts with little or no notice, and a team is driven/oriented mindset.
Skills : Microsoft Office, WordPress, HTML.
Description :
Questioned callers to determine their locations, and the nature of their problems to determine type of response needed.
Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire services, emergency ambulance services, information and after hours calls for departments within a city.
Recorded detail of calls, dispatches, and messages.
Entered, updated, and retrieved information from teletype networks, and computer data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Handled highly sensitive materials and information.
Processed citizens' emergency call requests in situations where City 911 emergency call operations are impaired.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Telecommunications Operator Resume
Summary : Hardworking, organized, Telecommunications Operator professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Customer Service, Communication Skills, Management.
Description :
Coded various types of information into machine compatible formats.
Processed information from the public regarding criminal activities into a concise description of events at a precise location.
Processed information from police personnel and citizens on stolen and recovered motorized vehicles, stolen licensed plates and carjacked vehicles.
Verified with speed and accuracy vehicle information for police personnel, citizens, automobile insurance companies, and automobile repossessors by operating an input-output terminal device keyboard.
Provided timely and accurate responses to inquiries to citizens regarding the recovery, condition and location of stolen vehicles; general auto theft reporting procedures and other general information inquiries.
Processed miscellaneous precinct calls and auto pound inquiries.
Entered incident reports, stolen car records and official complaints into a CRT or manually prepares such reports as required, and performs other related clerical duties.
Experience
7-10 Years
Level
Management
Education
Criminal Justice
Telecommunications Operator Resume
Objective : Seeking a Telecommunications Operator position within a growth-oriented company where advancement is based upon achievement and performance.
Skills : Customer Service, MS Computer programs, Type 65 wpm, Bookkeeping, Cashiering.
Description :
Contracted part-time with the US Marshals thru the City of Pleasanton Answered calls for Marshals after hours and dispatched calls as needed.
Monitored several complex public safety radio frequencies.
Handled emergency or crisis situations in a calmly matter.
Worked requires a High School level of education and six to twelve months of previous experience with telecommunications equipment, on-line databases and paging systems.
Worked requires the analytical skills to gather and interpret data and to follow established procedures.
Worked requires the ability to exchange information on factual matters, schedules, appointments, greet visitors, explain hospital policies or relay messages to appropriate personnel.
Worked requires courtesy and tact when dealing with patients, visitors or hospital employees.
Experience
2-5 Years
Level
Junior
Education
Sociology
Telecommunications Operator Resume
Summary : Patient-centered, nuclear medicine technologist, who is focused on professional growth in the healthcare field and delivering the highest quality patient care, seeking a full-time, part-time, or per diem position.
Skills : ArcGIS & ESRI Programs, Magellan Professional Grade GPS, Handheld GPS with a backpack, Front end loader, skid loader, 70-120 hp tractors, Tillage & planting implements, Personal computer, Microsoft Office Suite.
Description :
Answered emergency and no- emergency calls from the citizens and other police agencies.
Answered incoming calls via telephone, computer system, and radio.
Determined the urgency of the request and dispatch officers to the scene.
Maintained communication with officers for their safety if additional assistance needed.
Operated TLETS/NLETS system while officer running traffic stops.
Dispatched information of vehicle and driver license information request of a Peace officer.
Entered detailed information into a system of citations given throughout the day.
Experience
10+ Years
Level
Senior
Education
Diploma
Telecommunications Operator Resume
Objective : Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. A team player who is attentive to detail and ability to work in a fast-paced environment. Excellent listening skills, oral, and written communication. Comfortable with interacting with all levels of the organization and the public. Able to negotiate and problem solve quickly, accurately, and efficiently. A quick learner with a desire for continuous professional growth.
Skills : Typing, Phone, Customer Service.
Description :
Used a computed aided dispatch system.
Determined the nature and location of the emergency received and processed 911 emergency calls, maintain contact with all units on assignment, status and location of deputy units.
Monitored direct emergency alarms, answer nonemergency calls for assistance.
Entered update and retrieve information from a variety of computer systems.
Received request for information regarding vehicle registration, driving records and warrants and provides pertinent data.
Operated a variety of communications equipment including; radio consoles, telephones and computer systems.
Send teletype (TTY) letters, forms and reports on computer to several county jails whether it was to hold, release or transport inmates.
Experience
2-5 Years
Level
Junior
Education
Diploma
Telecommunications Operator Resume
Summary : Experienced daycare Telecommunications Operator professional with strong leadership and relationship-building skills. Good with computers and any other type of electronic and a very hard worker, Quick learner and always ready to get started on the task at hand, Honest and very flexible.
Operated and communicated on police, fire, and emergency medical service radio frequencies to monitor and coordinate various responses for public requests and needs.
Routinely monitored and maintained the office surveillance-security camera system.
Created and maintained accurate logs of all communications.
Entered and queried information in the statewide TLETS database system.
Performed computer database clearances and queries for peace officers.
Calmly defined problems and resolutions while accurately collecting data for immediate dissemination in stress elevated work environment.
Interpreted maps, verified locations and codes while multi-tasking these functions based on the seriousness of the public request and/or emergency.
Experience
7-10 Years
Level
Management
Education
Diploma
Telecommunications Operator Resume
Objective : Seeking a Telecommunications Operator position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Night Auditor, Legal Administration.
Description :
Balanced and posted all daily changes in a timely and efficient manner for the hotel.
Conducted excellent productive front office administration and customer service abilities with 10-key calculator and good basic math and analytical skills.
Made sure hotel was ready to receive group guest availability.
Assisted all guests with check-in and check-out service as well as room attendance and any other needs with personalized service in order to achieve our goal for the best arrival and departure experience in--speeding profitability.
Provided customer service and administrative skills to provide the communication and informational flow between the operators, guest, staff members and all the hotels management team.
Assisted training course for new recruits Responsibilities were to provide excellent customer service to the guest and the public maintaining the databases, updating and creating ways to keep a safe and sufficient hotel Used Microsoft Suite.
Worked requires regular sitting.
Experience
0-2 Years
Level
Entry Level
Education
GED
Telecommunications Operator Resume
Summary : Committed Telecommunications Operator professional with ten years of excellent customer and public service, multi-tasking abilities, capable of handling adverse situations, and focused on making a difference.
Skills : Trusted key holder, Medical Coding, Patient Scheduling, Creative Problem Solving, Run reports for month end, Quick Learner.
Description :
Recorded details of calls, dispatches and messages.
Questioned callers to determine their locations and the nature of their problems in order to determine type of response needed.
Entered, updated and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration and stolen vehicles.
Scanned status charts and computer screens and contacted emergency response field units in order to determine emergency units available for dispatch.
Relayed information and messages to and from emergency sites, to law enforcement agencies and to all other individuals and groups requiring notification.
Monitored various radio frequencies such as those used by public works departments, school security and civil defense in order to keep apprised of developing situations.
Maintained files of information relating to emergency calls such as personnel rosters and emergency call-out and pager files.
Experience
7-10 Years
Level
Consultant
Education
Communications
Telecommunications Operator Resume
Objective : A highly motivated Telecommunications Operator professional Manager with a verifiable record of accomplishment spanning over four years. Highly creative, able to multi-task recognized as a results-oriented and solution-focused individual. Areas of strength include Works as Team Player Research Abilities Cashier Data Entry.
Skills : Microsoft Office, CAD, Warrant Entry.
Description :
Determined response requirements and relative priorities of situations and dispatched units in accordance with established procedures.
Able to check documents for accuracy.
Worked requires regularly inputting/retrieving data from computer systems.
Answered and processed a high volume of calls accurately, professionally and with a positive attitude.
Processed codes and trauma calls quickly and accurately.
Monitored various alarm systems in the work area to quickly and efficiently notify appropriate personnel when an active alarm is received.
Transferred callers to correct room, department or individual with a warm handoff.
Dispatched appropriate personnel by radio or paging system.
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