A Direct Service Associate provides excellent customer service and strives to improve business performance. A well-drafted Direct Service Associate Resume mentions the following core duties and responsibilities – greeting, and addressing customers, understanding customer requirements and provide appropriate clarifications and solutions, routing and directing customer requests to appropriate personnel, scheduling both local and long-distance customer deliveries, participating in meetings and activities held to improve customer satisfaction and business performance, and maintaining and updating customer documentation as needed.
Employers seek applicants with the following abilities and skills – experience in handling a variety of customers, the ability to handle money, and refunds, skillful in processing merchandise through register systems, the ability to prepare documents accurately, excellent communication skills, and strong follow-through skills. While a degree is not a mandatory requirement, possessing a high school diploma or GED is a must.
Summary : Direct Service Associate will be responsible for providing excellent customer service in a fast-paced environment. The Direct Service Associate will work with customers to solve issues, develop and maintain positive relationships with customers, and provide exceptional customer service. This position requires a high level of customer service skills, strong interpersonal skills, and the ability to multitask effectively.
Directed impact regarding direct care support and training provided to consumers within the program.
Supported care worker implements the consumer's individual program plan with consistency which is the key to the progress of the consumer.
Supported specialists implements programs/procedures/protocols derived from the nursing care plan.
Assisted consumers with personal needs such as eating, bathing, toileting, personal cleanliness, fire, weather and natural disaster house evaluations.
Worked knowledge of mental retardation and other developmental disabilities.
Ability to work as a team member, maintaining effective inter and intra-agency working relationships.
Provided consumers with direct care support and developmental skills training within an ICFMR Community Living environment.
Experience
10+ Years
Level
Senior
Education
Bachelor In Criminal Justice
Direct Service Associate Resume
Objective : To secure a Direct Service Associate position with a well established organization with a stable environment that will lead to a lasting relationship in the healthcare administrative field.
Skills : Microsoft Office, Customer Service, Computer Literate, Word Processing, Phone Etiquette.
Description :
Demonstrated knowledge of child/adolescent development and needs of individuals with disabilities.
Demonstrated experience in heathcare and/or mental heath setting.
Experienced working with children/adolescents.
Demonstrated ability to provide and assist in provision of therapeutic groups and activities for individuals served.
Ability to provide positive statements to individuals served and to write legibly and clearly.
Ability to follow oral and written instructions.
Ability to provide direction for activities of daily living for youth and instruct children/adolescents in basic hygiene and social skills.
Experience
2-5 Years
Level
Junior
Education
High School Or Equivalent
Direct Service Associate Resume
Headline : Direct Service Associate is responsible for the delivery of customer service and marketing to end-users and business partners. This includes providing a high level of customer service, such as answering technical questions, resolving billing disputes, or training employees.
Skills : Problem Solving, Positive Attitude, Microsoft Office, Customer Service, Team Player, Hard Worker, Compassionate, Communication, Ability To Multi-Task.
Description :
Observed and monitored client behavior and responses to treatment.
Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
Conducted therapeutic individual and family therapy sessions.
Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Direct Service Associate Resume
Headline : To leverage my 6+ years of client-facing experience, program management and expertise with the DD population into a well suited managerial position.
Skills : Customer service and Answering phones and Computer Skills.
Description :
Provided physical and programmatic aid to clients where assigned.
Aided in daily operation of assigned program areas.
Assisted with supervision of clients in assigned areas.
Took clients out into community on a regular basis.
Drove agency vehicles for client transportation, pickups, deliveries, community outings and medical appointments, emergencies as required.
Performed clerical work for assigned areas i.e. collating, folding, typing and answering telephones.
Participated in case conferences as needed.
Experience
5-7 Years
Level
Executive
Education
Master Of Arts
Direct Service Associate Resume
Headline : To obtain an entry-level Direct Service Associate position executing all skills obtained through experience with a potential for growth and the chance to prosper within the company.
Skills : Directing Skills, Monitoring Skills.
Description :
Developed and taught strategies to promote client wellness and independence.
Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhance interpersonal skills and develop social relationships.
Observed and influenced patients' behavior, communicating and interacting with them and teaching, counseling and befriending them.
Monitored patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
Issued medications from dispensary and maintain records in accordance with specified procedures.
Aided patients in performing tasks such as bathing and keeping beds, clothing and living areas clean.
Took and recorded measures of patients' physical condition, using devices such as thermometers and blood pressure gauges.
Experience
5-7 Years
Level
Executive
Education
BA
Direct Service Associate Resume
Headline : Direct Service Associate with 6 years of experience in working collaboratively with a range of clients from Fortune 500 giants to promising businesses on the rise, Demonstrating excellent product knowledge and understanding of brands.
Skills : Office Management, Records Management, Database Administration,.
Description :
Responsible for the care and well-being of individuals with intellectual disabilities.
Assisted them in making out menus, grocery lists and shopping, laundry, cleaning tasks and hand over hand coaching.
Planned and executed social events, such as bowling parties, potlucks, and Thanksgiving and Christmas dinners.
Transported clients to appointments.
Administered meds at the prescribed times.
Interacted with individuals in an emotionally supportive and therapeutic manner.
Maintained medical, social and programmatic files by recording each person's progress and documenting other required information.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Direct Service Associate Resume
Summary : Highly trained care Direct Service Associate professional with a total of 8 years of experience. Includes working with minor children from ages 15 months up to 16 years of age dealing with disabilities, emotional disturbance, and autism. This includes experience in working with geriatric in a mental institution, as well nursing care facilities.
Directed impact regarding direct care support and training provided to consumers within the program.
Supported care worker implements the consumer's individual program plan with consistency which is the key to the progress of the consumer.
Supported specialists implements programs/procedures/protocols derived from the nursing care plan.
Assisted consumers with personal needs such as eating, bathing, toileting, personal cleanliness, fire, weather and natural disaster house evaluations.
Worked knowledge of mental retardation and other developmental disabilities.
Ability to work as a team member, maintaining effective inter and intra-agency working relationships.
Provided consumers with direct care support and developmental skills training within an ICFMR Community Living environment.
Experience
10+ Years
Level
Senior
Education
Bachelor In Criminal Justice
Direct Service Associate Resume
Headline : Direct Service Associate with 7+Engaging with prospective customers and introduce promotional packages, Pursuing profitable opportunities with persistence and tenacity, and also Using creativity to appeal to all audiences and demographics.
Skills : Adobe Suite, Customer Service.
Description :
Worked with devolopementally dissabled children.
Worked in two different homes, each of which maintained 24 hour care.
Involved driving the children to various appointments and activities.
Used the meal counts to fill out a State Reimbursement Voucher that is submitted for each month of the program.
Maintained contact with sites and conduct surveys with other employees to determine site and child satisfaction.
Served as member of interdisciplinary plan.
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Psychology
Direct Service Associate Resume
Headline : Seeking a Direct Service Associate position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Call Center Experience, Warehouse, Customer Service.
Description :
Directed patient care to children and adolescents with mental, emotional, behavioral, and intellectual difficulties in acute clinical setting.
Provided support to patients in crisis situations.
Worked with patients to develop coping strategies to deal with stress.
Collaborated with clinicians, social workers, and other support staff to help develop treatment plans.
Designed and implemented therapeutic patient activities such as art, cooking, and games.
Supervised unit as lead staff when no supervisor present.
Worked in Geropsychiatric unit providing treatment for individuals 50 years and older persons with medical concerns and a variety of mental illness in their recovery.
Experience
5-7 Years
Level
Executive
Education
B.S. In Health Studies
Direct Service Associate Resume
Objective : Direct Service Associate with 2+ years of experience in Establishing rapport with decision-makers and retain current customers, Participating in daily training meetings, and provide feedback to contribute to the overall success of the team.
Skills : Team Work, Customer Service.
Description :
Facilitated Daily Living Training to the Mentally Disabled.
Served as liaison to between families and the work center supervisor.
Organized and Facilitated new hire training and career counseling.
Supervised client medical/occupational therapy in accordance with company directives.
Discussed behavior responsibility, motivation and attitudes in achieving redirected behavior.
Assisted residents with daily activities and development of living skills consistent with IPP and ISP.Provides assistance with personal needs of clients.
Assisted in monitoring and passing of Medications.
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