Chargeback Analyst Resume Samples

A Chargeback Analyst investigates disputed debit and credit card transactions and takes suitable actions to solve those disputes. A well-written Chargeback Analyst Resume indicates the following duties and tasks – processing refunds and debits to cardholders; communicating their findings to merchants and consumers; looking out for frauds and reports any suspected cases to the appropriate department; solving disputes; ensuring chargebacks are accurate; seeking documentation to ensure the purchase has taken place; recommending and coaching the merchant and watching for trends in the single merchant or broad merchant chargebacks.

Hiring employers typically look for applicants possessing a degree in finance or a related field. Additionally, the industry-related experience is mandatory. Accounting skills and decision-making skills are also needed for this role. Relationship-building abilities and technical skills are also important. The ability to interact with a wide range of people coming from varying backgrounds is vital for this post.

 

Chargeback Analyst Resume example

Chargeback Analyst Resume

Headline : Empathetic and energetic professional with 10 years experience banking field, extensive experience. Seeking a position that requires high levels of customer satisfaction in a fast-paced environment and extensive knowledge of managing people and time in a cost-efficient manner.

Skills : Customer Service, Management Skills, Excel, Data Entry, Ensure Compliance.

Description :

    1. Resolved customer disputes with the correct resolution code and error-free on the first chargeback.
    2. Maintained high-quality scores in chargeback resolution.
    3. Provided exceptional customer service to cardholders by answering incoming calls, handling disputes, and contacting merchants to come up with resolutions to the dispute.
    4. Directed involvement on the follow through on problem resolution.
    5. Supported new hires in their training and coaching in order to enhance their knowledge and skills.
    6. Consistently achieved department goals by maintaining and exceeding quality scores. 
    7. Researched disputes by locating necessary backup documentation, including electronic signatures, detailed sales receipts, and shipping invoices.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA In Analyst


Chargeback Analyst Resume

Headline : Exceptional leader, talented at public communication, management, and versatility seeking a position of a Chargeback Analyst. Technically-savvy with outstanding relationship building, training, and presentation skills.

Skills : MS Office, Analyst, Management Skills.

Description :

    1. Managed and processed all county Chargebacks through the payment process.
    2. Offered a high standard of specialized monitoring and evaluation of Chargeback line items.
    3. Executed key analysis on missed links by the system.
    4. Maintained strict adherence to Chargeback's Terms and Conditions official procedure.
    5. Proactively supervised, reviewed, and took action in response to discrepancies received by a range of distributors.
    6. Worked with my internal and external counterparts by exchanging chargeback ideas to improve productivity and reduced the discrepancy rate while maintaining customer excellence.
    7. Supervised and audited Contract reports from third parties as well as Membership reports for quality and accurateness.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma


Chargeback Analyst Resume

Headline : Seeking a position with an organization where I can utilize my skills and experience to enhance growth. Skilled self-motivator with a proven commitment to excellence with projects, technical support, and business operations experience.

Skills : Data Entry, Customer Service, Microsoft Word.

Description :

    1. Cross-trained in our Account Receivable department, and assisted with applying payments and adjustments.
    2. Coordinated and was lead on a monthly Trend conference call.
    3. Responsible for our chargeback resolution website.
    4. Fluent with each retailer Vendor sites and Routing Guides. 
    5. Identified patterns that may indicate credit card fraud, bank processing errors, and problems with internal systems.
    6. Retrieved disputes from various credit card processors.
    7. Processed chargeback resubmission into processor OMS.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Or Equivalent

Chargeback Analyst Resume

Headline : To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals.

Skills : Decision Making Skills, SAP Software, Oracle, Accounting Skills.

Description :

    1. Expedited internal requests, for financial billing research and detailed telecommunications usage reports, at department and workstation levels.
    2. Expedited financial billing inquiries, in accordance with QC tracking processes and within a 3-day time constraint.
    3. Performed large batch conversions from and into Excel.
    4. Performed batch uploads into an internal records management system.
    5. Developed Access and Excel templates for reports.
    6. Provided billing support services by acting as a liaison to clients and vendors.
    7. Generated, maintained, and closed out financial chargeback request histories/details in a timely manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Or Equivalent

Chargeback Analyst Resume

Headline : Finance professional with over 10 plus years of experience in business reporting and analysis. Self- starter with strong quantitative thinking and ability to learn new technologies and applications quickly. Looking for a challenging Analytical position where my skills and capabilities can be utilized to achieve organizational objectives.

Skills : Microsoft Office, Data Entry, Communication Skills, Multitasking.

Description :

    1. Provided Webex training for merchants on the Litle User Interface.
    2. Answered merchant calls/ emails regarding chargebacks and the Litle User Interface Providing the same service to merchants regularly dealt with as well as merchants primarily handled by other analysts.
    3. Maintained the chargeback queues to ensure that no cases expire.
    4. Analyzed merchant chargeback trends and issues. 
    5. Ensured satisfaction with service and talk about new processes or business needs.
    6. Assigned team to ensure all clients within the team are being taken care of properly. 
    7. Tracked data regarding the nature of the disputes received and the outcome of the disputed draft.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
G.E.D

Chargeback Analyst Resume

Objective : Accomplished Chargeback Analyst/Customer Service Representative with solid knowledge of processes needed to research claims, returns, and chargebacks. Self- motivated team player with in-depth experience working with clients by phone and electronically.

Skills : Excellent Written And Oral Communication, Analytical Skills, Documentation.

Description :

    1. Researched and mediated written and emailed disputes between Chase credit card customers and merchants.
    2. Responsible for resolving disputes in accordance with bank policy and federal regulations.
    3. Handled and researched incoming customer correspondence that involves probing the customer to better understand the dispute and determine the appropriate course of action.
    4. Familiared with and apply all Chase Credit Card regulations in regards to dispute types, customer's rights, timeframes, chargeback reason codes, and Regulation Z.
    5. Contacted and interacted with customers and merchants to ensure the appropriate timely and equitable resolution for the customer.
    6. Understood, interpreted, and applied MasterCard and Visa Credit Card regulations for all dispute type situations.
    7. Contacted customers via telephone, email, regular mail, or live chat to provide dispute resolution, and customize out-going correspondence to customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In Analyst

Chargeback Analyst Resume

Summary : Bilingual -Business professional with extensive experience in accounting, accounts receivable and accounts payable, billing. Seeking a position of chargeback analyst. Hard-working and committed to getting the job done accurately and in a timely manner.

Skills : MS Office, Oracle, Organizational Skills, Communicational Skills.

Description :

    1. Assisted the activities of team associates in the performance of assigned duties.
    2. Established procedures and processes to achieve goals and coordinated activities of area performance and workflow.
    3. Encouraged and mentored all of the associates within assigned teams departmental and company goals.
    4. Consistently analyzed methods and recommended changes to streamline processes in the area of Chargeback management.
    5. Reduced million-dollar variances through effective research and diligent actions.
    6. Verified and posted accounts receivable transactions.
    7. Created invoices for the rebilling of accounts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
GED

Chargeback Analyst Resume

Objective : To obtain a position that allows me the opportunity to learn more about the finance field and provide the ability to build a strong relationship with my co-workers. Highly skilled at increasing productivity through detailed financial analysis and reporting.

Skills : Relation-Building Abilities, SAP Software, Accounting Skills, Analyst.

Description :

    1. Redesigned and Implemented a more effective chargeback process.
    2. Integrated the complex system of transaction documentation. 
    3. Followed up calls (25+ per day) to address customer concerns, request necessary documentation, or to inform customers whether the information they sent had been received.  
    4. Evaluated disputes that arise when a merchant disputes a chargeback.
    5. Scanned and renamed file Fax and Run reports. 
    6. Responsible for investigating and reversing credit card charges disputed by the account holder.
    7. Processed refunds to the merchant or cardholder; tracked chargebacks and refers fraudulent activity to the appropriate department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In Analyst

Chargeback Analyst Resume

Headline : Organized and analytical finance specialist with over 5 years of successful financial reporting and analysis. Accomplished and goal-oriented professional who increases company revenue, improves department efficiencies, and consistently meets deadlines.

Skills : Microsoft Office, Computer Skills, Problem-Solving Skills.

Description :

    1. Coded incoming checks for AR posting.
    2. Logged and classified heavy volume accounts to enhance the clearing of deduction claims for each posted check.
    3. Researched all penalty deduction claims, providing shipping documentation and vendor compliance guides to resolve issues.
    4. Disputed claims for deductions when invalid and track claim repayments.
    5. Evaluated outcomes and forecasted funds based on information gathered throughout the month.
    6. Responsible for maintaining all Federated Accounts to ensure accuracy.
    7. Researched and resolved customer chargebacks and disputes.
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Executive
      Education
      Education
      BS In Analyst

      Chargeback Analyst Resume

      Objective : Detail-oriented professional with outstanding organizational skills, accurate word processing abilities, and exceptional customer service qualities seeking a challenging position that embraces current skillset and provides growth through training and education.

      Skills : Excel, Customer Service, Data Entry, Ensure Compliance.

      Description :

        1. Investigated and analyzed disputed transactions to determine the appropriate response and backup documentation to defend the dispute.
        2. Routed and labeled incoming letters from clients to the appropriate representatives and departments.
        3. Tracked chargebacks and referred fraudulent activity to the appropriate department.
        4. Assisted and advised cardholders of dispute procedures either verbally or in writing.
        5. Processed refunds to the appropriate party.
        6. Closed and opened work-cases accordingly.
        7. Provided support to Project Management with special collections projects.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      BS In Management