Just as the job title suggests, a Chat Representative communicates with the customers through live chats and answers questions, solves problems, and troubleshoots issues. To keep the customers happy and solve any problems that may occur, the reps complete the following duties listed on the Chat Representative Resume – receiving and promptly responding to customer queries, solving the issue and answering the customer’s questions, documenting each customer’s question and problem, learning about new products and services, developing customer service solutions, keeping track of general patterns while communicating with customers, and identifying website errors if any.
Employers tend to favor applicants with the following skills – knowledge of e-commerce software, excellent communication skills, passion for customer service, problem-solving skills, good attitude, and the ability to use Live chat software and Email software and services. Generally, a college education is not needed, instead, a high school diploma or GED will suffice.
Objective : Results-driven Chat Representative skilled in managing high-volume chat interactions. Achieved a 95% customer satisfaction score by providing timely and accurate responses, while effectively upselling products to boost revenue by 15%.
Skills : Microsoft Office 365, Types 40 Words Per Minute, Social Media Marketing, Customer Service
Description :
Received and responded to multiple live chats.
Gathered credentials and verify required information.
Actively listened to the customer, taking their request for product or services.
Developed/presented customer service solutions and/or suggest additional items.
Ability to communicate clearly and professionally in a written format.
Provided information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken.
Ensured proper security procedures are followed on all customer interactions.
Experience
2-5 Years
Level
Junior
Education
A.A.
Chat Representative Resume
Headline : Dedicated Chat Representative with expertise in conflict resolution and customer engagement. Successfully reduced response times by 30%, leading to improved customer loyalty and a 25% increase in positive feedback ratings.
Skills : Microsoft Office, Apple Productivity App, Solution-Oriented, Internet savvy, Passionate about technology and sustainability
Description :
Guided customers through their online shopping experience via chat and/or email sessions.
Promptly assessed customer needs and proactively provides solutions, and assists customers with navigating through the HD websites and leads them to a product that meets their needs.
Effectively and routinely balanced multiple customers through multiple chat sessions at one time.
Drived repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
Kept customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.
Completed assignments accurately despite a large workload.
Experience
5-7 Years
Level
Executive
Education
B.A.
Chat Representative Resume
Headline : Responsible for providing excellent customer support to maintain the security of Ring accounts and exemplify our mission of helping to make neighborhoods safer.
Skills : 55 WPM, communication, Time Management, Typing Speed, Multitasking
Description :
Definitely had to adjust in comparison to my time at H-E-B.
Conducted Global has a contract with Verizon Wireless, where I specialize in billing and mobile devices.
Assisted customers in managing their online account, helping them understand certain changes to their bill or account and even assisting them in their device troubles.
Had to adjust to working with customers through a different environment than H-E-B.
Learned how to assist customers in a different manner as well as the high expectations that they have.
Delivered needed information to Management in regards to process changes.
Completed special assignments and projects from the management team.
Experience
5-7 Years
Level
Junior
Education
AA Communication
Chat Representative Resume
Objective : Highly qualified Chat Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Assisted customers with customer service and technical support with existing products and orders.
Multitask between multiple customers and computer screens.
Assisted customers with shopping at the Apple Online Store.
Set up and maintaining workstations, network resources, and different network topologies using Windows and Mac OS.
Selected hardware, software, and peripheral accessories for total computer environment for specific users.
Troubleshoot and repaired hardware, software, and peripherals at end users workstations.
Worked relentlessly to ensure we are doing the right things for our business, customers, and teammates.
Experience
2-5 Years
Level
Executive
Education
A.S. in IT
Chat Representative Resume
Objective : Chat Representative with 4 years of experience in actively contributing to improving clients satisfaction by analyzing client needs and concerns, Providing information regarding available products and services., This includes reinforcing value, increasing customer utilization of products, promoting education, and providing training.
Skills : Communication Skills, Managing Skills, Persuasion Skills, Quality Assurance, Process Improvement
Description :
Recognized and reported unusual events or consistent problem areas to the Team Lead.
Multi-tasked to complete incoming requests via phone, chat, and case management system.
Acted honestly and professionally; ability to handle confidential and sensitive information.
Maintained effectiveness amid distractions and general noise.
Maintained patience, commitment, and effectiveness when challenged by difficulties.
Experience
2-5 Years
Level
Executive
Education
B.A. Comm.
Chat Representative Resume
Headline : Chat Representative with 5 years of experience in Assisting customers with navigating through the HD websites and leads them to a product that meets their needs, Effectively & routinely balancing multiple customers. Offers up-sells and attachment items on customer purchases where applicable.
Skills : Communication Skills, Planning Skills, Brand Awareness, Response Time Management
Description :
Provided accurate and thorough knowledge of products.
Assisted customers with online navigation.
Allowed to work from home, due to performance and stats.
Developed FAQs and knowledge base articles, reducing repetitive inquiries and improving self-service options.
Participated in quality assurance reviews, contributing to a 10% increase in overall chat performance scores.
Handled high-volume chat traffic during peak hours, maintaining composure and service quality under pressure.
Engaged in continuous learning to stay updated on product knowledge, enhancing customer support effectiveness.
Experience
5-7 Years
Level
Executive
Education
AA
Chat Representative Resume
Objective : To help individuals meet their goals, as well as businesses, while fostering win-win results by naturally being intuitive, compassionate, sincere, and integral. I believe in integrity, diversity, and personality, as every customer/business should receive an accurate and efficient experience.
Skills : Active Listening, Empathy, Clear Communication, Problem Solving, Conflict Resolution
Description :
Simultaneously provided customer service to Nike customers via chat, handling multiple chats at once.
Resolved customers' inquires regarding refunds, their account membership, having not received a package, and most importantly, providing excellent customer service.
The employee who received the most customer survey feedback.
Able to problem-solve and have a personality that left customers I spoke or chatted with feeling at ease by the end of the conversation.
Serviced inbound customer inquiries of diverse nature using the Salesforce chat communication platform.
Communicated and serviced customer inquiries using other mediums such as outbound calls to the customer or via the secure message center.
Experience
2-5 Years
Level
Executive
Education
BA Communication
Chat Representative Resume
Objective : Chat Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Also familiar with several computer products dealing in sales and accounts.
Skills : Microsoft Office, Microsoft Powerpoint, Pallet Jack, Inventory, Computers, Problem Solving
Description :
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Handled chats appropriately and quickly resolving in one call resolutions.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Verified customer accounts before giving information.
Removed secondary lines and offering other prospective offers before doing so to help give customers other options that they were able to do that they may not be aware of.
Added and Removed account managers and walking through online company site that the customers accessed so the customer was able to have the knowledge of making changes to their account.
Experience
2-5 Years
Level
Executive
Education
BA Comm
Chat Representative Resume
Objective : Excellent Chat Representative with 5 years in a demanding at-home-based environment as a Customer Service Representative. A patient and empathetic individual with an extensive background in conflict resolution and customer care. Willing to relocate: Anywhere Authorized to work in the US for any employer.
Skills : Graphic Design, Flash Animation, Customer Service, Time Management, Analytical Thinking, Remote Communication
Description :
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientele.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
Helped drive sales goals and achieve monthly quotas.
Multitasked and serviced up to two digital correspondence chat interactions simultaneously.
Experience
2-5 Years
Level
Executive
Education
B.A. Communication
Chat Representative Resume
Objective : Chat Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Open to expanding my career possibilities. Highlights Telecommunications knowledge Proficient with Microsoft Office Suite High Customer Service Standards.
Included operating multiple systems to service two customers at once via chat conversation.
Responsible for servicing any general credit card customer service inquiries, along with servicing billing dispute inquiries (all of the same functions of Billing Dispute position), and verify information and service general functions for Citi's ThankYou Rewards Program.
Required to service both chats, and had to be sure to not have any of the card members on hold for over two minutes.
Responsible for delivering satisfactory customer service via a chat conversation and make it still seem personable.
Responsible for guiding on where to locate account information using their online account.
Spoke with customers regarding escalated issues, evaluated options and offered resolution.
Provided right fit product and service solutions for diverse customer situations.
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